Best Western Willowbank Hotel Manchester, Manchester
340 Wilmslow Rd, Fallowfield, Manchester, M14 6AF
Refurbished in 2007, this hotel has great access to the region's major roads, free secure car parking, complimentary Wi-Fi access throughout and a convenient lo... more
£
Rooms from £49
(≈ $86) per night
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8/10 Overall rating
| Category | Average Rating |
|---|---|
| 8/10 | Check-in process |
| 8/10 | Your room |
| 8/10 | Working order of facilities / equipment |
| 8/10 | Order and cleanliness of the hotel |
| 7/10 | Performance of staff |
| 8/10 | Overall experience |
| 8/10 | Overall value for money |
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Indira ( Group of adult friends)
from London. ontario , CA on September 26, 2008
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Anonymous ( Solo business traveller)
on September 12, 2008
Was upgraded to a nicer room on arrival,a very nice touch.
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Alexander ( Young couple)
from St monans , GB on September 12, 2008
"excellent stay. many thanks for the free room upgrade. made our stay even more special." (108002005)
free room upgrade on arrival.
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Kevin ( Mature couple)
from Teignmouth , GB on August 28, 2008
"Very relaxed, restful stay." (107198862)
good room (upgrade), exellent breakfast, good service, secure parking, helpful staff. Good quality fittings and fixtures. good assortment of tea, coffee etc. well positioned in city.
Arrangement of furniture a little cramped
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Kenneth ( Mature couple)
from Egremont , GB on August 6, 2008
Easy access to central Manchester, without problems of parking.
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Brendan ( Mature couple)
from Melksham , GB on August 5, 2008
"Would stay at this hotel again but only for overnight stay." (107128859)
Good staff and clean room
Room is dated, bathroom needs replacing completely. My Wife is deaf so television needs to be updated to show teletext/subtitles.
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Kathleen ( Mature couple)
from Correzzana , IT on July 22, 2008
"Very good" (97742058)
Very clean rooms. Excellent breakfast. Friendly staff
Lack of towels in bathroom and no flannels.
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Anonymous ( Mature couple)
on July 9, 2008
"We enjoyed our brief stay at this hotel and found it much improved from earlier visits some years ago." (108072524)
Well situated and appointed hotel. Security for car very good. All staff pleasant and helpful
No bad points -apart from the weather!
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William ( Solo business traveller)
from Newick , GB on July 4, 2008
"I would recommend your hotel and will be staying with you again in the next month, but I will not be eating lunch or dinner without assurances that the food has improved." (99015462)
Excellent staff. Very helpful and friendly. I left an expensive electric toothbrush at your hotel the week before and the lady on the front deck hounded housekeeping until they found it! Thank you.
The food was disappointing. I had steak twice, both were tuff, salad was not fresh.
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Anonymous ( Mature couple)
on January 9, 2008
"We chose this hotel before we had ever been to Manchester and when we travelled up to bring our son to the university we were pleased with the location. It is very good value for money and we have now stayed three times and will continue to use the hotel when we visit our son over the next three years." (97946374)
convenient for university, clean, newly decorated room, secure large carpark, friendly helpful check in staff
breakfast a bit cold, bedroom walls a bit thin!
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Anonymous ( Group of work colleagues)
on June 30, 2008
"Good" (108009214)
Food & service in restaurant excellent Food & service in restaurant excellent. Hotel well decorated. Staff friendly.
Creaking floors in newer extension of hotel. Could hear people walking on floor above. Not much soundproofing between floors.
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Anonymous ( Other)
on June 25, 2008
"An adequate well positioned hotel with excellent parking facilities" (108018686)
Location and parking
The shower was poor
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Anonymous ( Mature couple)
on May 30, 2008
secure parking, good location
bedroom and bathroom was small
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Anonymous ( Mature couple)
on May 14, 2008
"OVERALL SATISFACTORY. DESCRIPTION OF HOTEL CORRECT,NOTHING HIDDEN.LIKED SECURITY OF THE GATES WHEN PARKING THE CAR. VERY FRIENDLY IN THE RESTAURANT. GO BACK AGAIN FOR SURE." (97721922)
VALUE FOR MONEY GOOD STANDARD THROUGH GREAT WESTERN HOTELS
SMALL ROOM
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Joanne ( Other)
from Vale of glamorgan , GB on May 6, 2008
central to local shops, resturants
the price we paid for an excutive double room the size of the room was poor not worth the money.
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Amanda ( Mature couple)
from Tollesbury , GB on May 6, 2008
"We visit our son in Manchester and always stay here. We know that it is a very good hotel." (97737456)
Clean, tidy and comfortable
A few stairs to climb
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Anonymous ( Young couple)
on April 15, 2008
"staff,rooms and bar all nice. On line booking let it down.Breakfast could be improved.a little dated." (97075019)
smart rooms even if a little dated. bar and staff were good.
on line booking is misleading and needs up dating,I booked a smoking room only to be told on arrival that the hotel was non-smoking.morning paper was forgotten about. but when reminded,gave paper for free. breakfast was not very well served and it was cold.
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Julie ( Young couple)
from Rugby , GB on December 22, 2007
secure parking.clean. good breakfast. easy to find. helpful staff
bathroom neededup grading although shower very good. Not as close to the centre as i'd expected-£8 taxi fare in and £12 back ( before midnight ).
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Debbie ( Solo leisure traveller)
from Oxon , GB on April 3, 2008
Size of room.Tea coffee facilities
Noise from floorboards above
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Jacqueline ( Same sex couple)
from Blackburn , GB on March 19, 2008
Its was clean and tidy and your staff where very helpful
nothing
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Kath ( Mature couple)
from Caernarfon , GB on December 12, 2007
"Approx size of rooms" (97474861)
Value for money & convenient
Cramped room although had everything necessary
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Anonymous ( Mature couple)
on March 14, 2008
"THE STAFF WERE VERY HELPFUL AND THE FOOD WAS EXCELLENT" (97092470)
THE ROOM CLEAN AND WARM
WITH EVERY STEP TAKEN THE FLOOR BOARDS CREEKED IN OUR ROOM AND THE ALSO FROM THE ROOM ABOVE US
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Anne ( Mature couple)
from Belford , GB on March 13, 2008
"I would like to have been reassured that the hotel was quiet, well furnished and abobe the standards of the usual lodge accomodation we use for overnight stays when visiting student children. This hotel had character and the standards of decoration and service were good. The breakfast was particularly peaceful with a well spaced dining room and a buffet with a large variey of choice." (97989413)
The Hotel was better than I had expected for the area. Perfectly acceptable to stay in when visiting student children at University. I wouldn't hesitate to recommend it to other parents.
Dirty counterpane on the bed
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George ( Solo business traveller)
from Wigan , GB on March 7, 2008
"old building but standard of decor etc was above average for a 3 star hotel. location for town was also good £10 by taxi. ( good quiality taxi booked by hotel too) little things free coffee, fruit, sweets in lobby were nice touches" (97231773)
room was clean and well furnished. large bed and quality TV
room a tad small. but no real comploaints and in terms of VFM. excellent
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Anonymous ( Young couple)
on March 7, 2008
"Excellent value for money; easy to find; clean and comfortable; friendly; helpful staff;ample, secure parking; toiletries a nice touch as many hotels do not provide these anymore. Would certainly recommend and stay again!" (97959601)
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Anonymous ( Other)
on February 27, 2008
Breakfast was excellent. Location good for what I wanted.
Our twin bedroom was on the outside and we only got one hour's sleep due to the very loud noise outside all night. The room was also extremely stuffy so couldn't win - too hot to sleep but too noisy to open the window.
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Jeffrey ( Mature couple)
from Leicester , GB on February 27, 2008
Very good facilities-restaurant,bar etc and extremely well placed to get into the city by public transport if you don't want to take the car.
The bed was a little small
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Andrew ( Mature couple)
from Bristol , GB on February 14, 2008
"We've stayed at the Willowbank many times, mainly because of its Convenient location. Rooms are on the small side. Breakfasts are good. On this occasion the bathroom could have been cleaner - a bit of grime around the bottom of the toilet. Unless you get a good deal it's not that cheap. But we will be back because of where it is. In summary, an OK hotel" (97437448)
Convenient. Nice breakfast. Staff OK.
Small room. Bathroom not that clean.
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Anonymous ( Group of adult friends)
on November 28, 2007
Clean with good food and friendly staff. Excellent breakfast
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Ann ( Mature couple)
from Jarrow , GB on February 6, 2008
"Our stay was very good, I thought £15 for an extra breakfast for my son to join us was a touch expensive and seemingly that was half price, the Lunch was very good value and that was no where near the price for breakfast." (97964069)
The room was very clean and the staff very friendly
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Anonymous ( Group of adult friends)
on November 22, 2007
Very clean and good value for money
The bathroom was in need of a little refurbishment.
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Anonymous ( Young couple)
on January 22, 2008
Easy accessible to the city centre
Small room for a double executive
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Annette ( Mature couple)
from Yateley , GB on November 21, 2007
"I will return to this hotel, but I will in future ask for a room at the back of the hotel due to the road noise." (97082782)
The proximity to who we were visiting. Excellent staff. Happy and cheerful.
If you are in a room at the front of the hotel, the noise of the main road.
1 of 1 people found this review helpful:
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Alex ( Group of adult friends)
from Hartford , GB on January 8, 2008
"this was a very decent experience with attentive staff for an economic price" (97363727)
Central position for eating and drinking in the south Manchester area
Stairs into the hotel reception area might put some people off
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Anonymous ( Solo leisure traveller)
on January 4, 2008
near to city centre, safe conveniant parking
bathroom needs updating
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Anonymous ( Solo business traveller)
on December 22, 2007
Friendly staff
Room not made up or cleaned (after first night of 2 night stay) bathroom had old and odd fixtures and fittings, hotel generally felt a bit dingy
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Lee ( Young couple)
from Hull , GB on October 24, 2007
"From the moment we entered the hotel,we were made to feel very welcome.The concierge met us at the door,carried in our luggage to the reception and to our room.As we have never had the luxury of a concierge before,this was a very pleasant experience.The purpose of our visit was to go to Old Trafford(ManU),and the location of the hotel was ideal for this,just a short drive away.Also,we went into the city for a night out.To get to and from the city was very easy,as there is a bus service practically outside the hotel.We will definitely like to use the Willowbank again !!" (97647326)
Very spacious,lovely bathroom,excellent facilities(TV,coffee/tea tray etc.)
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Carol ( Mature couple)
from Southport , GB on December 19, 2007
location was excellent to reach and was close to bus stop and food outlets,secure parking, efficiant staff excellent food and services. room clean and comfortable. would definatly reccommend
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Anonymous ( Group of work colleagues)
on December 11, 2007
"Although small, my room (97) was quiet and spotlessly clean. Staff were friendly and efficient. Breakfast - excellent cold breakfast choices (lots of choices of stewed fruit, nuts etc as well as cereals and pastries), though the hot breakfast buffet was not as good. Restaurant - pleasant evening meal, and they had made an effort to provide interesting vegetarian options. I would definitely stay here again." (97090549)
All in all a good stay.
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Anonymous ( Mature couple)
on December 8, 2007
"The hotel was very nice, breakfast was plentiful and very tasty, room was very comfortable. Would have liked to know about the elevator then I would have asked at check in to carry our bags." (97979016)
Room was modern, had tea/coffee facilities/ hairdryer and decent TV. comfortable bed.
Hotel check in was on the second floor. We had to carry our suitcases up two flights of stairs just to check in. Hotel has no elevator.
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Anonymous ( Mature couple)
on December 7, 2007
"Reception staff were very welcoming and helpful re transport arrangements etc. Restaurant staff were pleasant and polite - service was very good as was the food. The decor was smart and overall the atmosphere was relaxed and homely. Location-wise the hotel was first class close to the motorway and airport with good parking and a regular bus connection to Manchester centre." (97433937)
Clean, comfortable staff were very helpful.
Room was a little on the small side.
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Laura ( Young couple)
from Leek , GB on December 5, 2007
"We were very impressed with the hotel, and booking the hotel etc. All the information needed was given making our stay very comfortable." (97955686)
Very nice, clean and good value for money in the area situated. Staff were very friendly aswell.
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Lorraine ( Group of adult friends)
from Weston super mare , GB on November 22, 2007
"Clean comfortable room, helpful staff, excellent food, Great value for money would not hesitate to recommend." (97055138)
clean and comfortable
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Anonymous ( Other)
on November 14, 2007
clean and friendly
the water tended to be cool in the mornings therefore not such a pleasant shower
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Anthony ( Young couple)
from Cheltenham , GB on November 13, 2007
"we were upgraded free of charge which impressed my girlfriend and you could not fault the staff or the hotel, enjoyed the stay and will be back as my sister uni hall are just up the road." (97883075)
very impressed
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Jon ( Young couple)
from Hull , GB on October 31, 2007
a very warm welcome from reception , set the standard for a very enjoyable stay
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Andrew ( Mature couple)
from Guildford, surrey , GB on October 22, 2007
"Hotel has good sized secure parking area. Reception is up stairs and we could not see any lift, though did not make exhaustive search. Didn't matter to us but might to others. Breakfast very good. Nice lounge bar with TV and bar meals." (97199668)
Quiet despite proximity of busy street; decent size; clean.
Very little.
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Gerry ( Solo business traveller)
from Cork , IE on October 22, 2007
"the overall expierience was pleasant staff could not be more friendly and helpfull, room was very small, food was excellent." (97243524)
staff were extreemly helpful and friendly.
no lift and room for a double very small
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Anonymous ( Solo business traveller)
on October 16, 2007
The location
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Rod ( Family with older children)
from Southampton , GB on October 9, 2007
"Only stayed the one night but was impressed more than meet our expectations." (97141836)
Friendly & efficient, food in bar/restaurant was good
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The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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