Park Inn London Russell Square, London

92 Southampton Row, Bloomsbury, Camden, London, WC1B 4BH
4 star

Located within walking distance of many important sights of London, as Covent Garden, Oxford Street and Leicester Square, this hotel is the ideal choice for bus...

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Rooms from £79 (≈ $157) per night
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8/10 Overall rating

Category Average Rating
8/10 Check-in process
8/10 Your room
8/10 Working order of facilities / equipment
9/10 Order and cleanliness of the hotel
8/10 Performance of staff
8/10 Overall experience
9/10 Overall value for money
  • 8/10 Anonymous (Mature couple) 

    on  May 14, 2008

    "Apart from the noisy room and the fact that it had been left with the curtains open in unusually hot weather thus the air conditioning could not cool it down enough, we enjoyed our stay." (97515337)

    The improvement in equipment and standard of appointment over the old Bonnington is remarkable.

    Unfortunately we were given a first floor room facing the street on a very hot night. It was too warm and too noisy...

    1 of 1 people found this review helpful:

  • 10/10 Anonymous (Mature couple) 

    on  March 20, 2008

    "good value for money" (97801714)

    great location, friendly staff, clean rooms

    1 of 1 people found this review helpful:

  • 9/10 Anonymous (Mature couple) 

    on  November 2, 2007

    Very friendly and welcoming, free upgrade was particularly good. Very close to theatreland. We will be back.

    5 of 5 people found this review helpful:

  • 8/10 Anonymous (Mature couple) 

    on  November 7, 2007

    "Overall very nice hotel, had a problem with the toilet continually flushing and although it was reported nothing was done while we were there" (97867031)

    Hotel staff helpful & friendly, room clean, breakfast very good

    4 of 4 people found this review helpful:

  • 8/10 Edlou (Young couple) 

    from Dungarvan co. waterford , IE on  November 9, 2007

    "Overall our experience at the hotel was very good and it is a hotel that I would recomend to anybody." (97777341)

    The room were very neat and clean, the hotel is very central to every thing.

    The fire alarm whent off at 5 am. and there was no fire, only a faulty fire alarm.

    3 of 3 people found this review helpful:

  • 9/10 Thomas (Mature couple) 

    from Liverpool , GB on  May 14, 2008

    clean/ airconditioned rooms .

    the view from my room.

  • 8/10 Adrano (Young couple) 

    from Stockport , GB on  November 4, 2007

    "The hotel was very well situated for our weekend break, the room was very nice and the hotel environment was relaxed and friendly. My only disappointment was the service at breakfast, when I had to seek out a member of staff to bring coffee and toast. This would not put me off staying again." (97493669)

    Hotel environment and room were nice

    Nothing

    2 of 2 people found this review helpful:

  • 8/10 Anonymous (Group of work colleagues) 

    on  March 1, 2008

    friendly staff

    disorder in hotel corridors - hard to navigate to room

  • 9/10 Anonymous (Young couple) 

    on  February 8, 2008

    "Overall, a great hotel. Very clean, comfortable and despite being in the heart of London, very quiet surroundings once you are in your room. Our only disappointment was the quality of the bar food - slightly greasy and we didn't finish the meal. If we had had more time we would have probably eaten in the restaurant instead of the bar." (97659303)

    Very clean, comfortable bed - speakers in the bathroom were great!

    The bar food wasn't particularly great - quite greasy and not as enjoyable as we thought it would be,

  • 9/10 Anonymous (Mature couple) 

    on  October 29, 2007

    "The hotel is in a good location in central london, being only a 5 minutes walk from Holborn tube station. The most impressive feature is the friendliness and efficiency of the staff." (97085296)

    We had a refurbished room which was very well equipped

    2 of 2 people found this review helpful:

  • 8/10 Anonymous (Mature couple) 

    on  February 7, 2008

    "very good enjoyable and professional" (97321816)

    Last time there was considerable refurbishing in progress but this timeeverything was good and modern

    need text on the TV which could have had a better signal

  • 8/10 Rene (Mature couple) 

    from Harrogate , GB on  February 1, 2008

    "Pleasant hotel in a good position with easy access to the undergrouind.Staff were helpful and room had good facilities." (97659075)

    Convenient position.

    Fresh fruit salad could have been better.

  • 8/10 Kate (Young couple) 

    from Willsbridge , GB on  February 1, 2008

    "We really enjoyed our stay at this hotel. The location couldn't have been better. Room was clean and modern - quite small, but what you would expect for London. All the staff were very friendly and helpful." (97864385)

    Location, Staff and Room

  • 10/10 Anonymous (Young couple) 

    on  October 30, 2007

    "Very impressed. Staff were very helpful and also professional. Nothing seemed to be too much to ask. Room was perfect." (97172705)

    Clean, tidy. Spacious room. Comfiest bed i've slept in for a long time! Even beats my own bed!

    1 of 1 people found this review helpful:

  • 10/10 Anonymous (Solo business traveller) 

    on  January 15, 2008

    "Staff were really friendly and helpful." (97083973)

    the bed was really conmfortable!

  • 10/10 Sarah (Young couple) 

    from Berkshire , GB on  January 12, 2008

    "Fantastic staff as always, excellent service, loved the upgrade as we are frequent guests at this hotel. Rooms were everything one could require. Very comfy and clean with sofy homely furnishings. My paterner and i always enjoy our stays. The breakfast is also excellent, good self service and good choice provided. Also great how we could leave luggage in room provided which is safe and secure. My partner and i always enjoy our stay, like meeting the staff again and are able to switch off and relax. We normally stay to watch a show in the theatre in the evening and then meet friends in the area the following day. However i have also stayed here for my best friends hen night where 3 of us stayed over. The hotel always looks clean and inviting with lots of fresh flowers and soft lighting. We really enjoyed our stay and look forward to visiting again soon!! Thank you!!" (97248120)

    We were upgraded free to the executave room and asked which view we would like. The bed was v comfy as were pillows, sofa was fab and room was very cosy1 Good bathroom and liked the bath robes and slippers! Lights were soft and calming and tv was also fab! Room was very modern, great furnishings, up to date and clean.

    Not enough tea bags provided! as a huge tea drinker there were only 2 english breakfast tea bags and 2 earl grey which we dont like! Also the welcome pack should include menu list for waterfalls resturant downstairs.

  • 10/10 Karen (Group of adult friends) 

    from Sutton colfield , GB on  January 3, 2008

    "This was the second time I had stayed at the Bonnington and all of the staff, the room and facilities were wonderful. I had recommended the hotel to my boss for her parents and I've had a txt from them saying they have had a great time. I would like to wish all the staff a Happy New Year and look forward to returning to the Bonnington in the near future." (97823864)

    The size of the rooms and the facilities.

    Everything was wonderful.

  • 9/10 Pamela (Other) 

    from Liverpool , GB on  October 23, 2007

    "The hotel in itself was wonderful, the staff were a little difficult with regards to changing rooms when the first was smelling of paint and there were builders right outside our room working all day. Overall, it is a fabulous hotel." (99877581)

    Excellent room, nice breakfast, excellent location.

    The first room we were given had just been refurbished and the smell of paint made me ill for the two days I was there.

    1 of 1 people found this review helpful:

  • 9/10 Peter (Solo business traveller) 

    from Barnsley , GB on  December 22, 2007

    "Just an all round pleasant experience. I look forward to staying there again." (97872079)

    Cleanliness of the whole place, food on offer and friendliness of the staff.

  • 9/10 Anonymous (Group of adult friends) 

    on  October 20, 2007

    The updated room looked great. The bathroom also had been updated and the new fixtures were very nice.

    There seemed to be no hot water late one evening, and was still a problem the next morning,when it took 15 - 20 minutes to get hot water.

    1 of 1 people found this review helpful:

  • 8/10 Anonymous (Mature couple) 

    on  December 1, 2007

    "Room very good but we were upgraded. Staff at breakfast very attentive. Buffet breakfast good quality but not always hot enough." (97667719)

    Easy walking distance from Main Line Stations and Oxford Street

    Queue for breakfast

  • 8/10 Alan (Mature couple) 

    from Workington , GB on  September 26, 2007

    "Hotel was getting refurbished and was bit noisy during the day work due to finish in september. The room with it's en-suite facilities was excellent, and with the breakfast also very good i would not hesitate to stay at The Bonnington again." (99569430)

    Room was very clean and modern.

    Could have done with more clothes space.

    1 of 1 people found this review helpful:

  • 5/10 M (Young couple) 

    from Leeds , GB on  November 28, 2007

    It was comfortable and clean.

    The room being located next to the generators that were located next to the bedroom window. This noise made it difficult for my wife to sleep.

  • 8/10 Anonymous (Group of adult friends) 

    on  July 17, 2007

    "The rooms were booked for my wife, a friend and my two daughters. This is her review: We arrived at the hotel at 1pm. We were told by reception that our rooms should be ready by 2pm. One room was ready at 2pm but the other was not ready until 3.30pm. This caused us some inconvenience as we were going to the theatre at 5.15pm and had made pre theatre table reservations. The communication between the reception and the housekeeping staff seemed unclear as we were given varying updates. We lost our table reservation because we were too late. Generally we thought the staff were very good. The newly refurbished rooms were great. The breakfast was first class, particularly the English Breakfast. The hotel is not as close to Covent Garden and theatreland as we expected." (97319681)

    The accomodation was in an excellent condition as it had just been refurbished. Great to have tea making facilities and air conditioning. Lovely fresh soft white towels, crisp white bed linen and comfortable beds. Ironing board, iron and hairdryier were also welcome.

    The shower was ok although not especially powerful, however in room 205 the shower was not working properly and we reported it to reception. Room 205 was also quite cramped and the double bed was a small double. We would have prefered a choice of twin bedded rooms but were advised there were none in the hotel.

    1 of 1 people found this review helpful:

  • 5/10 Nigel (Mature couple) 

    from Pulborough , GB on  November 25, 2007

    It was close to where we wanted to be. I found the cooked breakfast excellent. The staff in the restaurant were very polite and pleasant.

    The room was very small.

  • 10/10 Murdoch (Mature couple) 

    from Alloa , GB on  November 24, 2007

    "This was our first stay in the Bonnington we were so happy and satisfied with our stay that we cannot find one word to say against this hotel. It is without doubt the best ever hotel that we have stayed in. In addition to the accomodation the entire staff were so welcoming, friendly and efficient and a credit to the hotel industry. So pleased were we with the Bonnington that I will be writing to the London tourist board with our endorsement. Needless to say will be back. Murdoch and Janice Mcgregor, Alloa, Scotland." (97070177)

    Obviously, quite new and well furnished bedroom with sparkling bathroom, all spotlessly clean.

    Nothing.

  • 8/10 Wendy (Family with older children) 

    from Tempe, az , US on  April 16, 2007

    "Nice Hotel. Clean and staff was helpful. Easy to find and to get to from the underground." (99331133)

    The executive room was a good size and had nice decor. It was clean and the staff was helpful.

    It would have been helpful to know that the different types of rooms were in different parts of the hotel, serviced by different elevators, when we booked. Part of our family was in one part of the hotel and our other room was in a totally different part of the hotel.

    1 of 1 people found this review helpful:

  • 9/10 Anonymous (Other) 

    on  April 11, 2007

    "have used this hotel several times before - good location + good staff - will visit again + would recommend to others - supermarkets + restaurants nearby - good access to tubes - possible to walk into central London (if fit + active)- bathroom very small (but also very clean)" (99965038)

    1 of 1 people found this review helpful:

  • 10/10 Mark (Young couple) 

    from Surrey , GB on  October 24, 2007

    "Excellent , room was comfortable , spacious and clean and the staff were very friendly , we were only there for one night but we would certainly use this hotel again" (97368288)

    Clean and friendly

  • 10/10 Elizabeth (Mature couple) 

    from Easingwold , GB on  July 14, 2007

    "First class all round hotel" (99802335)

    A superb hotel, everything one could ask for

  • 10/10 Thomas (Young couple) 

    from Coventry , GB on  May 17, 2007

    "the room was great the breaskfast was great i got nothing bad to say about the hotel" (99484089)

    good staff clean and beauilful rooms and good service

  • 9/10 Manuel (Group of adult friends) 

    from Arcos de la frontera , Spain;ES on  April 10, 2007

    "All ok." (99587043)

    It was a good hotel, very near to the Britsh Museum, Convent Garden, Soho, with two metro stations near; a very good breakfast; very good attention.

    Just one thing, my tv had no satellite channels and I could not to see spanish tv.

  • 9/10 Andrea (Other) 

    from Cowes, isle of wight , GB on  April 4, 2007

    Very clean, very comfortable, linen immaculate, chocolates on the pillow were a lovely touch!

    We booked a twin room for my sister and I and we had a double but wasn't a problem, booked a smoking room but found it was non smoking in the room but again this wasn't a problem as the friendliness and helpfulness of staff made up for these two points!

  • 9/10 Anonymous (Solo leisure traveller) 

    on  February 22, 2007

    The Accommodation was clean and comfortable all quite new Room at side or back so could not hear traffic at all.

    Single room quite small and had to sit well back on bed to watch TV.The view was over building equipment on a roof but think this is temporary during refurbishment.

  • 9/10 Anonymous (Solo business traveller) 

    on  February 21, 2007

    "I had an enjoyable and comfortable stay, the hotel location suited my purpose and met my expectations. Reviews left by previous visitors helped me determine the type of room I requested." (99278467)

    I booked an Executive Double which provided a quiet, comfortable size room. Everything was very clean and the maid service excellent, I also liked the contemprary furnishing.

  • 10/10 Jonathan (Young couple) 

    from Halifax , United Kingdom;GB on  February 8, 2007

    "The whole stay was excellent - wouldn't change a thing!" (3304813793)

    The rooms were clean, fresh and comfortable and had obviously just been refurbished

  • 9/10 Beth (Young couple) 

    from Cardiff , United Kingdom;GB on  January 10, 2007

    "The hotel was perfect, what we would have liked to have know were the correct directions. You state to use the Piccadily line when it is actually Holburn." (99114411)

    The presentation of the hotel when you first arrive and the breakfast was fantastic with plenty of variety

    The hotel was currently undergoing some refurbishment works

  • 10/10 Tom (Same sex couple) 

    from Bracknell , United Kingdom;GB on  December 20, 2006

    "Good 3 star hotel, well located for the West End and excellent value for money especially considering the hot breakfast is included. Would definitely stay here again" (99219072)

  • 9/10 Anonymous (Young couple) 

    on  December 20, 2006

    "Would stay here again, but make sure to have a quieter room." (3305207939)

    The room was just the right size. Nice and cosy. The breakfast was fabulous and the staff were very freindly, polite and helpful.

    The shower wasn't very good and where our room was it was very noisy when trying to sleep.

  • 5/10 Anonymous (Solo business traveller) 

    on  December 18, 2006

    "clearly highlighted that it would be a single bed!! that there were building works going on room was by lift so noisy" (99643317)

    it was clean

    it wasn't clear it would be asingle bed. i am used to having single occupancy in a double bed.

  • 9/10 Anne (Solo business traveller) 

    from Heckmondwike , United Kingdom;GB on  December 12, 2006

    The area it is located & is very close to the site i was visiting, staff were very friendly & the meals were very good.

  • 5/10 Anonymous (Solo leisure traveller) 

    on  December 12, 2006

    couldn't check in until 4.00pm no mini bar in room

  • 9/10 Yovanda (Group of adult friends) 

    from Colchester , United Kingdom;GB on  December 9, 2006

    "The location of this hotel to the theatre and Oxford Street was excellent. All of the staff without execption were friendly, polite and helpful. We were a group of 8 ladies who found the experience relaxing and could not fault one part of our stay." (3304478221)

    It was clean and although a single room the space was more than adequate. The twin rooms we also booked had ample space and the facilities were excellent, although air con in one twin was not working and room had just been refurbished so although decorated to a high standard, paint smell was still evident, but those staying in this room did not mind. Breakfast was og a good standard and plentiful

  • 9/10 Nick (Group of adult friends) 

    from Stoke on trent , United Kingdom;GB on  November 23, 2006

    "great central London hotel ideal for weekend breaks" (3305053985)

    great breakfast

  • 8/10 Lesley (Young couple) 

    from Middlewich , United Kingdom;GB on  November 13, 2006

    clean, breakfast good, convenient location

    Fitness suite poorly equiped and extra charge, paint flaking in room (115)

  • 8/10 Anonymous (Young couple) 

    on  November 6, 2006

    All as one would expect if not a little better for the star rating of the hotel.

    The room became very warm during the night. At breakfast the yoghurt contained genetically modified starch.

  • 5/10 Brian (Young couple) 

    from Slough , United Kingdom;GB on  October 25, 2006

    "Hotel Reception and public areas very clean and well presented. Check in was very quick, although we were not offered to be shown to room. Room 422 is very small and would not recomend for 2 adults. Room is getting tired with peeling paint and wallpaper, and broken tiles in bathroom. TV not working fully and radio and interactive tv not working at all. The bed was very good and the bottles of water was a good touch. The breakfast both mornings was very good with a large selection of items both hot and cold. The only bad point was the dirty plates and cup laid on our table by a waitress. The Malt Bar selection is good although prices are a touch high. All staff we had contact with were very good. What could have been a perfect stay was let down by a very small and badly maintained room." (3304884839)

    The bed was very good, non smoking room, quiet room, very good safe.

    Very small room and it's getting tired, paint peeling on window sil and in bathroom, interactive tv not working, extractor fan in bathroom next to useless

  • 8/10 Anonymous (Mature couple) 

    on  October 24, 2006

    "Breakfast was excellent.The hotel lived up to expectations. I asked in advance for a quiet room at the back and the request was honoured. The room had two georgian windows which was a rather nice touch. The bed was extremely comfortable and a good size. I am over six feet tall." (3305166573)

    It looked as good as it did on the net

    The room needed a lick of paint. The water went off with no warning. A bit smoky.

  • 3/10 Keith (Mature couple) 

    from Huddersfield , United Kingdom;GB on  October 24, 2006

    "The hotel has a brilliant location but the rooms are a bit shabby. However the food was very good and the lobby area and bar is very pleasant. The hotel spoilt our stay in London by placing a £230 charge on our debit card without informing us. This meant we could not get any money in order to eat dinner! Therefore we just had to go to bed (like naughty children!) with no dinner. When I found out what they had done I asked them for a reason and they said they would have an investigation and ring me back. I am still waiting for the call and an apology a week later! So the hotel is ok but be warned about what they do. If like us you are on a budget make sure they dont do it to you." (3305430927)

    The hotel lobby is very nice. Breakfast was good.

    Room was poor, staff ruined our stay.

  • 9/10 Thomas (Solo business traveller) 

    from Sedbergh , GB on  December 1, 2007

    "Excellent hotel - still under refurbishment but the bits that are finished (as of November 2007) are excellent." (97694957)

    Lovely suite

    0 of 2 people found this review helpful:

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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