Cairn Hotel, Harrogate
Ripon Rd, Harrogate, HG1 2JD
The Cairn, known as Harrogate's friendliest hotel, creates a home from home atmosphere for all our guests. Whether here for a conference or holiday, our friendl... more
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Rooms from £49
(≈ $87) per night
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8/10 Overall rating
| Category | Average Rating |
|---|---|
| 9/10 | Check-in process |
| 8/10 | Your room |
| 8/10 | Working order of facilities / equipment |
| 9/10 | Order and cleanliness of the hotel |
| 8/10 | Performance of staff |
| 8/10 | Overall experience |
| 8/10 | Overall value for money |
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Anthony ( Mature couple)
from Royston, herts. , GB on September 24, 2008
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Trevor ( Mature couple)
from Lymm , GB on September 16, 2008
"Overall we enjoyed our stay" (108003302)
Good size room, breakfast good, system for key drop-off and collection goo. Staff polite and friendly
Corridors very tatty, carpet in dining room also tatty. In bathroom the shower was hard to get a good flow of medium hot water and there was nothing to hold onto when getting out of the bath - very difficult for more elderly people.
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Anonymous ( Solo business traveller)
on September 8, 2008
Staff were excellent. Food was good
Hotel in need of refurbishment, however, it is still a comfortable place to stay.
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Anonymous ( Solo business traveller)
on September 6, 2008
"Very comfortable and enjoyable" (108055582)
all staff were excelent Breakfast was very good
Evening meal menu was very average
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Anonymous ( Young couple)
on September 3, 2008
"Adequate as a base for persons just wanting a hotel to sleep and have a shower but i would of been horrified if I had been staying at the hotel for a 1 or 2 week stay! Hotel looks very nice upon arrival but behind the scenes, the hotel really does need redecoration." (108059410)
breakfast choice was very good
hotel corridors need decorating, room needed decorating, carpet in places on corridors covered in tape to cover holes / damage. Toilet didn't flush very well. Considering there were two persons staying in the room, there were only biscuits and drinks sachets for one on both days. One member of staff rather abrupt and rude but this was challenged at the time of the event.
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Julie ( Mature couple)
from Baguley , GB on August 27, 2008
"enjoyed stay " (107287117)
Good value for money
Water in shower was too hot as button was broken
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Anonymous ( Young couple)
on August 26, 2008
"Friendly staff, comfortable place to stay with lots of car parking" (107106590)
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Karen ( Young couple)
from Dover , GB on August 24, 2008
"I cannot fault out stat at the Cairn Hotel. Excellant value for money. Very kind and cheery staff. Highly recommended" (107223089)
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Ruth ( Same sex couple)
from Kenley , GB on August 21, 2008
"We had lovely time - wish we had had longer." (107103459)
Everyone very polite, yet friendly. Requests were actioned very quickly. The dancing - by guests - in the lounge was lovely! Pianist very knowledgable about the history of the hotel.
We were a little confused where we could eat - didn't know whether the menu in the room was for the restuarant or just the bar. Couldn't see a restuarant menu (although we didn't ask). However, the staff were very helpful and made us feel very much at ease with our daft questions! The smoking area at the front door was a little off-putting - every time we entered or left the hotel, it was through a cloud of smoke; as non-smokers, that was not very pleasant.
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Sherri ( Same sex couple)
from Glossop , GB on August 20, 2008
"Excellent and enjoyable stay, very clean & tidy, beautiful building, comfortable surroubdings- The food is of a very good standard. I will be visiting this hotel again if I need to visit Harrogate in the future. " (107126175)
Fabulous accommodation, pleasant stay, value for money, breakfast choice was superb, staff were very friendly, helpful and profesional. I will definately visit again.
The accomodation corridors could do with a lick of paint- just tidying up however it is noticeable that the hotel is under going refurbishment so I'm sure this will be done soon.
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Anonymous ( Same sex couple)
on August 20, 2008
"loved it" (107154891)
lovley room lovley breakfast just really nice place to stay
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Carl ( Family with older children)
from Sparkford , GB on August 12, 2008
"Big room - great" (108072443)
Price was better than direct with hotel
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Anonymous ( Young couple)
on August 11, 2008
"Very satisfactory - would definitely stay again." (107128272)
Very good service; very clean and tidy hotel and room.
Hotel looked like it could do with a little work - some paintwork looking a bit old and the window wouldn't shut in the bedroom.
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Elizabeth ( Mature couple)
from Wollaston , GB on August 11, 2008
Brilliant.
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Anonymous ( Mature couple)
on August 4, 2008
"Convenient and comfortable" (97890734)
Well appointed hotel, large and comfortable bedroom; pleanty of public space.
The dining room was not well lit. The breakfast bar couyld be moved to the other side of the room and tables put in the bay with windows.
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Robert ( Group of adult friends)
from Coleraine , GB on July 29, 2008
"Welcoming, friendly. Met all our family needs. " (97125386)
Staff were very friendly and helpful. Cleanliness of rooms very good. Food excellent.
Twin room for children window was jammed slightly open. Toilet seemed to be somewhat blocked (bowl filled almost to top but did not overflow). TV signal connection faulty.
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Robert ( Solo leisure traveller)
from Stroud , GB on July 25, 2008
"Adequate." (108095078)
Friendly staff.
Bar prices too high, inadequate availability of parking, room and corridor needed redecorating.
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Anonymous ( Same sex couple)
on July 21, 2008
"Apart from a couple of small faults our stay was verey comfortable and enjoyable. We would stay in this hotel again. " (97486323)
Hotel was clean. Nice grounds. Friendly and helpfull staff. Over all a comfortable and peacefull stay with a central location. Would recomend.
Floor boards in hall way were very noisy especially a nite time when guests were returning to their rooms. Bathroom could do with good size shelf to place toiletries on.. Breakfast could be more fairly priced.
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Colin ( Solo business traveller)
from Eye , GB on July 20, 2008
"Good." (108057999)
Nice room with plenty of views.
No totally purely due to an event taking place the previous few days.
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Claire ( Young couple)
from Bradford , GB on January 18, 2008
The hotel room was clean and tidy and breakfast very good.
The hotel could do with re-decoration it looked very tired in areas
4 of 4 people found this review helpful:
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Michael ( Mature couple)
from Ware , GB on July 14, 2008
"We booked a 5 night stay and was bitterly disappointed with our room due to its location. We requested a move and was relocated to the only room available which was smaller with insufficient drawer space. We have stayed at the Cairn before without any problems - but not any more. " (97576958)
The Cairn is very well situated as it takes only minutes to walk to the city centre and has the bonus of ample parking. (Parking is a problem in July when the Cairn hosts 'Home & Gift Trade Fair'.)The refurbishment of the reception/lounge area which was taking place on our previous visit has now been completed and looks stunning.
The corridors and doors to the rooms are very shabby which makes you think you are in another hotel. Shame
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Katherine ( Young couple)
from Swansea , GB on July 14, 2008
"Good/ excellent in certain areas" (108086915)
acutal room excellent & staff very friendly & efficient in fact outstanding customer service
corridors could do with refurbishing, smelly in places - not a bad smell but an old one! also, in the rooms no dead lock facility or chain on door, a single woman would not be confident with this arrangement.
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Monica ( Group of work colleagues)
from Bedford , GB on July 8, 2008
"I expect a higher standard of food and beverages at hotels I stay in to make my stay a genuine pleasure for a week-end break. Several dishes had to be returned, and the coffee was barely warm. I expect a cafetiere at breakfast." (97356333)
good facilities good position (proximity to town centre etc) helpful staff
food beverages
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Tom ( Mature couple)
from Newcastle upon tyne , GB on July 8, 2008
"There were so many things that just fell short of a good performance in out stay - a great pity because the staff were excellent and the town was a genuine pleasure to visit. A little bit of hard work could make this a great place to stay." (97847924)
Friendly welcome and excellent staff performance throughout. Room was clean and comfortable.
Poor decor outwith the main entrance area. Poor in room facilities (TV channels and tea and coffee provision at a minimum level). Little info available regarding the Harrogate area itself. Phone book vandalised and pages removed. Breakfast adequate but not up to an expected standard for cost paid.
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Peter ( Mature couple)
from Leeds , GB on June 27, 2008
"At £85 B&B for two, it was way overpriced" (97781745)
Pleasant staff
Bad plumbing (leaky shower), shoddy (but large) bedroom. Old tired hotel
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Anonymous ( Mature couple)
on June 25, 2008
"Enjoyable" (97512387)
Pleasing entance area; excellent lifts; very good breakfast with good service; overall a relaxing hotel.
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Anonymous ( Solo leisure traveller)
on June 24, 2008
lovely old building with character
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Susan ( Mature couple)
from Peterborough , GB on March 9, 2008
"the room was spacious and clean. The restaurant was very well organised, as soon as something was nearly empty if was refilled. I would recommend this hotel and will be looking to go to another in the group." (97821774)
Nice and friendly. Nothing too much trouble and very well organised
the corridor's where the rooms are, are in need of refurbishment
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Joe ( Solo business traveller)
from Oxford , UM on December 18, 2007
"Hotel in excellent central location. Room was of adequate size but thankfully unlike most hotels it was not like sleeping in an oven. All staff were polite, friendly and helpful." (97599250)
Staff were very friendly and helpful
3 of 3 people found this review helpful:
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Vernon ( Solo business traveller)
from Stoke-on-trent , GB on June 18, 2008
"Suggest you get a Snooker Table in Hotel. Plenty of room avaialble, and its a good way of socialising with other guests." (97627810)
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Hilary ( Solo leisure traveller)
from Haddington , GB on June 18, 2008
"very pleasant - comfortable place for a single female to be" (97697315)
Staff at check-in desk were charming - very welcoming Nice sized bathroom with good shower
Starter course for dinner was lying out in open on a table - not sure how long it had been there! Croissant at morning breakfast stone-cold
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Anonymous ( Solo business traveller)
on June 15, 2008
"Good points more than bad points. Overall a very good and pleasant stay. I would stay again at this hotel!" (97458154)
Neat and clean room. Very spacious. Free Internet access and parking.
Bad insulation. You could hear everything in the corridor, loud and clear!!! Only two electrical supply socket. Not very convenient.
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Duncan ( Solo business traveller)
from Bristol , GB on June 13, 2008
"Booking this thorugh active hotels represented good value, it was convenient for the exhibition halls and clean and comfortable." (97260188)
Big room, quiet, comfortable bed, clean, free wi-fi. Good breakfast, free parking
Carpets in hallways and landings torn and worn out
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Anonymous ( Mature couple)
on June 10, 2008
"It was good for what we wanted - an overnight stay in passing through" (97961857)
Dealings with the staff were cheerful and efficient
Dining Room is gloomy and too dark. Evening meal was not brilliant
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Anonymous ( Solo leisure traveller)
on June 6, 2008
"Overall having researched this hotel (and compared my needs to other hotels) this was a very good stay." (97315957)
Great staff, lobby area was great, good size room and bathroom which was nicely appointed, internet connection was free and easy to access . Breakfasts were good although the hours were limited. Fitness room was small, but adequate. car park facilities were very good. Access to Harrogate by foot in 5-10 minutes.
Dinner was not good, the meal was very ordinary.
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Ruth ( Mature couple)
from Higher kinneron , GB on June 3, 2008
"Enjoyed the experience, hotel lobby was confortable and inviting and we will stay there again on our next visit to Harrogate." (97959086)
Lovely room, coffee making facilities included biscuits which is unusual these days. Breakfast was very good too, staff were friendly and helpful. Nice flowers on tables in lobby area.
Room was somehow in the middle in a corner with view only of fire escape.
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Nigel ( Solo business traveller)
from Bedford , GB on May 28, 2008
"I enjoy staying at The Cairn when in Harrogate. Its good value for money and central. I dont eat or drink at the hotel but breakfast is usually a good selection of cooked and cold foods etc. The hotel attacts a lot of coach tours with senior citizens but I have family in Harrogate so am usually out." (97442909)
Comfortable, clean and tidy with somewhere to work.
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Michelle ( Young couple)
from Redcar , GB on May 26, 2008
"excellent will stay again" (97909792)
nice clean room, friendly staff, great breakfast, would stay again
only one point to make was the lock on the room doors need updating as we had trouble opening our door and had to ask for help.
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Derek ( Solo business traveller)
from Fareham , GB on May 8, 2008
"Lovely hotel, all the staff made you very welcome." (97514031)
Lovely room, absolutely huge! Staff were fantastic,food lovely.
the building is getting a bit tired but who cares?!!
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Anonymous ( Solo business traveller)
on May 3, 2008
clean
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Michael ( Solo business traveller)
from Holt , GB on May 2, 2008
Quirky
Bit tired
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Martyn ( Other)
from Manningtree , GB on April 29, 2008
"Hotel was in a good location for the town centre and my business trip and has good car parking." (97166912)
staff very friendly and helpful
A few pots of paint in the corridors etc would work wonders as would some softer pillows.
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Bobbie ( Group of adult friends)
from Grays , GB on June 10, 2008
"Not bad, staff could have offered a discount for the alarm going off, and my lack of sleep. The dining room carpet was all taped down, looked bad, would I stay there again, haven't yet decided." (97975543)
Had a snack in the evening good, receptionist on arrival ok, but room not ready at 2pm in the afternoon, receptionist at night good, porter at night good, gym good.
Deputy duty manager, unsympathic to the fact that the hotel alarm went off at 3am in the morning, I had a 400 mile drive on saturday, and only got 3 hours sleep, due to this incident. Bread served at breakfast was mouldy. The menu said button mushrooms, but got big black ones chopped up.
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Alison ( Other)
from Laurencekirk , GB on February 18, 2008
Rooms were clean and warm you could adjust the heating of the room.
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Anonymous ( Mature couple)
on February 6, 2008
"We had an excellent weekend in harrogate ane the staff at The cairn were good at their jobs. The hotel is in a great position and the price for the room and breakfast was excellent value. We would recommend the hotel to others and use it again ourselves." (97037269)
Value for money
A few draghty windows!
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Anonymous ( Group of work colleagues)
on February 3, 2008
"Very good value , have stayed 2 one night visits in the last 13 months very good value for money." (97590329)
large public rooms , good appearence , freindly staff
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Anonymous ( Group of adult friends)
on December 19, 2007
friendly and good value for the money
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Anonymous ( Group of adult friends)
on May 8, 2008
"Overall the stay at the Cairn Hotel was fine and met our requirements. I just felt that some redecoration was required." (97744472)
The size of the hotel and the facilities were good. I found the decor in the room to be a little bit tired and perhaps not the money I paid for a single room. It however was clean.
I thought some of the corridors, as well as my room could have done with redecoration. The plates at breakfast were also extremely hot. In fact I would say dangerous. There was a sign asking guests to use a napkin to hold the plate, however I needed five and could still feel the heat coming through.
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Anonymous ( Solo business traveller)
on December 15, 2007
very good value for money
Heating not adquate in bathroom, drafty windows.
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Anonymous ( Young couple)
on December 15, 2007
I had booked a one night stay in the hotel for my husband's birthday. I had requested a quiet room and as soon as we checked in at reception we were advised that there were 2 Christmas parties that night. Our room was upgraded to a suite at the far end of the hotel from the 2 functions & we didn't hear a peep all night. Great place & customer care!
That we could only stay for 1 night!
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The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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