Quality Hotel Dudley, Dudley

Birmingham Rd, Dudley, DY1 4RN 3  

The hotel was originally the first hotel in Dudley. It has become a modern hotel that is conveniently situated only a few kilometres from the M5. It offers grea... more

 

£ Rooms from £40 (≈ $70) per night
Enter your dates of stay to see rooms to book

7/10 Overall rating

Category Average Rating
8/10 Check-in process
7/10 Your room
8/10 Working order of facilities / equipment
8/10 Order and cleanliness of the hotel
7/10 Performance of staff
7/10 Overall experience
7/10 Overall value for money
  • 7/10 Anonymous ( Other) 

    on  September 13, 2008

    "Pretty good" (107279367)

    Very well appointed for the cost. Great breakfast. Easy parking. Easy to book.

    Surly staff at check-in

    2 of 2 people found this review helpful:

  • 5/10 Anonymous ( Solo business traveller) 

    on  September 22, 2008

    bad smell in the room, maybe damp

    1 of 1 people found this review helpful:

  • 9/10 Anonymous ( Mature couple) 

    on  September 21, 2008

    "Excellent value for money. " (107296151)

    1 of 1 people found this review helpful:

  • 9/10 Keith ( Mature couple) 

    from Peterborough , GB  on  September 10, 2008

    "Great value for money cannot complain, our 2nd stay in this particular Hotel, will definately book again. Maybe time though to invest in a bit of upkeep,with the bathroom/mattress.. " (108016775)

    Staff and cleanliness of room/hotel was very good,towels and bed linen lovely & fresh. Very quiet, Breakfast yummy..

    Shower curtain smelt, needed washing,or new ones, shower didn't work properly and bed mattress tad springy.

    1 of 1 people found this review helpful:

  • 7/10 Anonymous ( Mature couple) 

    on  August 27, 2008

    "For the money, it was ok you get what you pay for, breakfast was included which was a bit of a bonus" (107272065)

    Clean linen and towels

    quite noisy, traffic and other guests. Also room was very hot and stuffy, but when the window was open the noise was horrendous

  • 3/10 Mr ( Family with older children) 

    from Ayrshire , GB  on  August 16, 2008

    "just as well i took a copy of reservation as hotel tried to charge me an extra £100." (108040075)

    rooms were poor standard, en,suite bath grubby, no childrens meals, menu poor

  • 6/10 Ian ( Mature couple) 

    from Northampton , GB  on  August 13, 2008

    "will not stop again" (107263564)

    food poor

  • 8/10 Anonymous ( Mature couple) 

    on  August 7, 2008

    "rather good" (108074020)

    Performance of staff Large room

    Traffic noise (no double-glazed windows) Room overlooking the car park and the road

  • 5/10 Wayne ( Young couple) 

    from London , GB  on  August 5, 2008

    "Worth £50, just, hotel needs some TLC." (107144125)

    Cheap

    Poor maintenance standards, smelly (smokey) rooms

  • 8/10 ( Mature couple) 

    from Hull , GB  on  August 5, 2008

    "When we first arrived the room allocated was near a busy road so noisy. Ask at reception who very speedily moves us to a quieter room. Also in the restaurant I asked for a curry which was not on the Al la carte menu. This was not a problem and was cooked fresh not from a prepered packet. An excellent meal " (108013115)

    Food excellent, Service first class

    Some rooms noisy

  • 8/10 Anonymous ( Mature couple) 

    on  August 4, 2008

    "very comfortable" (108016442)

    pleasant staff, comfortable hotel

    Road noise in front rooms

  • 8/10 Lorraine ( Mature couple) 

    from Tenby, pembrokeshire, , GB  on  March 31, 2008

    "We found the location of the hotel idea for the places we where visiting. Reception staff were friendly and very imformative, on local attractions and road directions. Housekeeping staff always said good morning and smiling (rare in hotels these days). We would stay there again!" (97685935)

  • 8/10 Anonymous ( Mature couple) 

    on  July 25, 2008

    we found your hotel a very pleasant stay, we only had one night as we were passing through on route to Cornwall. would definitely stay again.

    1 of 2 people found this review helpful:

  • 7/10 Peter ( Mature couple) 

    from Waterlooville , GB  on  March 25, 2008

    having tea making facilities and a clean room thank u

    arriving late and not been able to get somthing to eat from the resturant as a guest the fan in the bathroom went on for far too long and was noise the tv could do with being mounted on the wall too low for person lying down nearest the wall could not see.

  • 9/10 Anonymous ( Mature couple) 

    on  June 30, 2008

    "The location (for our purposes, the service and the quality of the hotel are very good and we will not hesitate to stop when we again visit relatives in the area." (99322153)

    The staff were very friendly and polite and exceptionally helpful

    Did not notice any bad points at the time of my stay

    1 of 2 people found this review helpful:

  • 9/10 Heather ( Other) 

    from Cheshire , GB  on  March 19, 2008

    "Would have liked to have known which room and on which floor, Is there a lift etc. Overall, excellent basic accomodation, Have used this hotel before and will definately stay again. Excellent value for money." (97151042)

    Price

    Room lamp did not work

    2 of 3 people found this review helpful:

  • 7/10 Anonymous ( Group of adult friends) 

    on  March 19, 2008

    near to were we were going

  • 8/10 Michael ( Mature couple) 

    from Kenilworth , GB  on  December 19, 2007

    "Good budget priced hotel." (97615089)

    Competetive price for this area on this ocassion.

    Not competetive on price this week.

    2 of 2 people found this review helpful:

  • 7/10 Anonymous ( Mature couple) 

    on  June 11, 2008

    Plenty of car parking. Majority of staff efficient,friendly & helpful.

    VERY intrusive traffic/road noise from dual carriageway 20 metres away,which starts very early in the morning. Not being able to order a meal in the bar for 2hrs, because of a coach party.

    1 of 2 people found this review helpful:

  • 8/10 Anonymous ( Young couple) 

    on  March 12, 2008

    "CARDS ON DOORS SAYING *READY FOR KLEANING* TO AVOID ROOME SERVICE BREAKING IN THE ROO WHEN SOME ONE IS STILL THERE." (97189181)

    SIGNING OUT TIME, COULD BE 11AM

  • 5/10 Anonymous ( Mature couple) 

    on  June 10, 2008

    Everything was fine,the only really bad point was another couple who are friends of ours were staying at the hotel and when we came down for breakfast we asked for a table for 4 because we wanted our friends to join us when they came down for but the woman in charge refused our request both mornings,the reason she gave was that the other couple might not come down for breakfast and we would have taken up a bigger table than we neeed.I could understand this if the dinning room was full but it was almost empty,so we ended up having to sit at opposite sides of the room.We weren't the only people this happened to.

    1 of 2 people found this review helpful:

  • 3/10 Anonymous ( Solo business traveller) 

    on  March 10, 2008

    "I will never stay there again and would not recommend it to anyone." (97461790)

    It was grubby and tatty and very poor value for money.

  • 9/10 Janet ( Mature couple) 

    from Loughborough , GB  on  February 26, 2008

    "Friendly staff and comfortable room, nice warm shower. Good breakfast selection. Plenty of parking and easy to find." (97118344)

    Nice bar attatched with fun entertainment. Good bar meals.

  • 8/10 Shah ( Family with young children) 

    from London , GB  on  February 13, 2008

    "The hotel is very near to where i attended to an wedding ceremony. I am happy to get the maximum facilities inside the hotel." (97125180)

    The rooms are in good condition with various facilities.

  • 4/10 Stewart ( Solo business traveller) 

    from Cheadle , GB  on  February 11, 2008

    "I would have liked everything to be in working order in the room and the bed to be comfortable and the walls thicker. Hence:- 1.People walking down the corridor outside the room talking at a reasonable level (at around midnight) could be heard clearly in my room. 2.The shower - the on/off knob came off in my hand (missing fixing nut. 3.The shower - having turned the water on the temperature couild not be adjusted (too hot) 4.Due to 3 above I had to run a bath - the taps were so stiff that once hands were wet there was insufficient purchase on the taps to turn them completely off. 5. The bed was well best its sell by date. In many years of staying in hotel in the UK this must rank amongst the bottom half dozen." (97206328)

    Hotel was conveniently placed

    Condition of the room facilities

  • 7/10 Kelly ( Solo business traveller) 

    from Pontyclun , GB  on  February 10, 2008

    "a warm welcome and good service are let down by the state of the rooms, which badly need redecorating. The standard of the rooms seems to have slipped dramatically over the last 6 months." (97717214)

    whole sheets of wallpaper peeling off the walls in the bedroom

  • 10/10 Anonymous ( Mature couple) 

    on  January 30, 2008

    beverages/beer

  • 7/10 Anonymous ( Other) 

    on  December 11, 2007

    "The room was great and the breakfast was great too. We would have liked to have known we would be unable to use the restaurant in the evening but otherwise our stay was very enjoyable and I would definetly book again." (97779874)

    the room was clean and we had plenty of towels in the room. We also had a chocolate mint left on the bed! The breakfast was good too. There was also a drinks vending machine which was very convient.

    When going to the restaurant, we discovered it was closed to residents due to a christmas party booking taking place in the restaurant. We weren't informed of this when checking in.Upon arriving at the restaurant we asked and were told there was a party but we could use the lounge bar. This was very busy with party goers too.

    3 of 4 people found this review helpful:

  • 9/10 Lionel patrick ( Mature couple) 

    from Chester , GB  on  March 5, 2008

    "It would have been good to know whether the allocated room had a window with a reasonable view. If room with such a view was unavailable, then room costs could/should be adequately reduced. Short though our visit was, we cannot fault the way we were looked after and cared for by the hotel staff. Wining and dining at the hotel was presented at a most satisfactory level. Were we to visit the surrounding area again we would have no hesitation in returning to the Quality Hotel, or in recommending it to other friends/family." (97486170)

    Overall cleanliness of the room. Friendliness, helpfullness and a willingness to assist, when required to do so, from all levels of staff we encountered. A very nice customer friendly professional approach, was clearly applied by all staff.

    Lack of an open view from the window of room 305.

    1 of 2 people found this review helpful:

  • 9/10 Stuart ( Other) 

    from Gt yarmouth , GB  on  January 27, 2008

    "more information about the area." (97570972)

    everything. it was excellent.

    nothing

  • 8/10 Anonymous ( Mature couple) 

    on  March 2, 2008

    "Overall good value for money. Staff were helpful. Meals also good." (97153454)

    Location for access to Black Country Museum. Value for money.

    Lack of hot water. Shower curtain sticking to your body.

    1 of 2 people found this review helpful:

  • 4/10 Anonymous ( Solo business traveller) 

    on  January 24, 2008

    "I chose this hotel to stay in because of past experience and would be prepared to give them another try because of the convenience of the location and former levels of service" (97330573)

    I've stayed in this hotel a number of times and never had a problem with the accommodation or the staff. The rooms are usually very clean and comfortable, and the service is usually very good.

    This time I was given the wrong room key and had another guest walk into the room as he had been booked into it after I arrived. This also caused confusion when I ordered room service and the food was cold by the time it arrived. The room was scruffy with black marks and on the walls and the fire alarm went off at 1am.

    2 of 3 people found this review helpful:

  • 6/10 Anonymous ( Young couple) 

    on  July 8, 2008

    "Adequate" (97075075)

    Friendly staff. V cheap. V quiet.

    Bath plug did not fit. Shower too hot and not possible to turn it down. Bar closed on return (1am ish). Long wait for night porter before could retrieve key.

    0 of 1 people found this review helpful:

  • 7/10 Les ( Mature couple) 

    from Plymouth , GB  on  February 14, 2008

    the rooms were comfortable and quite clean.

    the shower curtain is too close to the bath to allow you to have a good shower.it keeps sticking to you when you are taking a shower.

    1 of 2 people found this review helpful:

  • 8/10 Guy ( Group of work colleagues) 

    from Halstead , GB  on  December 16, 2007

    "Good Basic Accomodation." (97088707)

    Clean and pleasant

    Towel not replaced (very annoying), long walk to room and parking insufficient at busy periods.

  • 8/10 Anonymous ( Mature couple) 

    on  June 3, 2008

    "We enjoyed our stay, but I don't think we will be returning." (97471960)

    The receptionist was excellent, she was very welcoming and always pleasant & friendly. The food was very good and well presented. The shower was dated but was hot and of a good pressure.

    The room was tired and definately in need of an update. Satellite TV would be a good idea in the rooms and not just in the small lounge area. Cups & spoons were dirty and had to be washed. Bathroom was dated and a bit tatty. Hotel is situated next to a tatty estate, but in fairness is opposite a new hotel and cinema complexe - Nandos etc.

    0 of 1 people found this review helpful:

  • 8/10 Steve ( Young couple) 

    from Newcastle upon tyne , GB  on  May 28, 2008

    Hotel has a comfortable lounge area and good restaurant. All services good particularly as a large coach party was also staying.

    TV remote not working.

    0 of 1 people found this review helpful:

  • 9/10 Anonymous ( Young couple) 

    on  December 5, 2007

    "For the price, location, excellent breakfast,friendly staff and value for money we really couldn't fault the hotel" (97690448)

    Convienient location, pleasant staff, good all round value.

    Room was in need of a little repair / facelift. Not all facilities fully working.

  • 8/10 Tony ( Mature couple) 

    from Sutton , GB  on  April 26, 2008

    "The staff were helpful and I was impressed that the towels were changed daily.Usually on a short stay you are lucky to get them changed at all.We only ate breakfast at the hotel, but there was plenty of it." (97548118)

    Very clean and comfortable

    Switches for the bed lights operated the opposite light to the bed you were in?

    0 of 1 people found this review helpful:

  • 8/10 Jonathan ( Solo business traveller) 

    from Northallerton , GB  on  December 2, 2007

    Overall very good

  • 4/10 Anonymous ( Solo leisure traveller) 

    on  April 23, 2008

    "When the hotel was last updated and refurnished" (97614344)

    The sheets smelt clean

    There had been some sort of spillage on the floor which had not been cleaned adequately and the shower was poor power and cold. Bath was dirty with hair still evident.

    0 of 1 people found this review helpful:

  • 8/10 Anonymous ( Mature couple) 

    on  November 29, 2007

    "The Sunday evening carvery would have been better if it hadn't included frozen vegetables." (97021557)

  • 6/10 Anonymous ( Young couple) 

    on  March 27, 2008

    "Overall our stay at the Quality Hotel in Dudley has always been pleasant. The checking-in and checking out process is good, the staff are friendly and are happy to assist with our needs nd requests and the breakfast is also very good. Unfortunately I was a bit dismayed with the bed, and as a result I endured an uncomfortable night's sleep." (97337741)

    The space and the service you get.

    The room requested was a double (Room 118) The bed was not a double, it was two single beds pushed together. We didn't enjoy a pleasant nights sleep.

    0 of 1 people found this review helpful:

  • 9/10 Ian ( Mature couple) 

    from Sheffield , GB  on  November 15, 2007

    "It was good value and met all our needs" (97813520)

    It was warm comfortable and convenient

    no hot water in the afternoon

  • 9/10 Anonymous ( Mature couple) 

    on  January 23, 2008

    good, clean, freindly hotel. all hotel personell willing to assist with any issues arising.

    room close to a busy road. resturaunt menu stated carvery-this was not so.

    1 of 2 people found this review helpful:

  • 8/10 Klaire ( Young couple) 

    from West bromwich , GB  on  November 10, 2007

    "as soon as you walk into the hotel it is obvious it prides itself on high standards, the staff were well presented, efficient & very friendly. the hotel itself is clean & inviting. The rooms are more than adequate very good value for money, although the bathroom tiles could of done with regrouting but that is the only negative point i could pick up on. I would without hesitation use this hotel again in the future." (97868346)

    all facilities were clean & equipment was all in working order.

    the bathroom could of done with a bit of titivating, grouting was going brown.

  • 4/10 Dean allen ( Young couple) 

    from Gateshead , GB  on  February 18, 2008

    "The check in staff were polite and helpful however we went out for the evening as it was valentines day and arrived back at about 11.45 pm, the hotel door was locked and a sign said to ring the bell and the night porter would come and let you in,we rang the bell but no porter came,we kept ringing the bell and knocking on the door but it took almost 15 minutes before he came!! It seemed like it was an inconveniemce for him to have to let us in and said that he had been at the other end of the hotel as it was a big place,not exactly good customer service when he also had a colleague who appeared at the same time as him,i said that it would better if one of them had been at the desk but he had no interest in what i was saying and just walked back behind the desk." (97728404)

    The location in reference to where we were going in the evening.

    As soon as we opened the door for the room there was a very strong smell of cigarette smoke,considering smoking was banned in the hotel and has been since july 2007 (7 months ago) i thought it would have been gone by now or atleast the staff could have used adequate air freshener to clear the smell.

    0 of 1 people found this review helpful:

  • 6/10 Anonymous ( Solo business traveller) 

    on  February 12, 2008

    "The accommodation needs a complete refurbishment, the carpets are worn and most of the furniture in my room was rather tatty. Although the service was good in the restaurant the meal was very poor, it appeared it had been previously cooked then re-heated." (97605062)

    The location

    The accommodation needs a complete referbishment.

    0 of 1 people found this review helpful:

  • 6/10 Saravanan ( Young couple) 

    from Blackburn , GB  on  December 9, 2007

    "The room size was quite small and toilet was below expectations.Parking was not a problem.Overall not bad." (97947972)

    Parking was good.Reception staff were good, except for 1 or 2.Ovaerall not bad.

    Room was quite small.Bathroom/toilet not a 3star level.Definetely slightly overpriced.

    2 of 6 people found this review helpful:

  • 5/10 Phillip ( Other) 

    from Warminster , GB  on  November 23, 2007

    Room was clean and tidy.

    Empty coffee wrappers in coffee cup, constantly dripping shower. Waiting 40 minutes in the restaurant before having my order taken (there were 6 other guests of which 3 were already eating their meals.

    0 of 2 people found this review helpful:

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

hotel map

Hotels Nearby

Email me great deals & news

Why sign up?

Bookmark with:

What are these?