Carmelite Hotel, Aberdeen

Stirling Street, Aberdeen, AB11 6JU
3 star

With distinctive, elegant architecture and uniquely designed interiors, Carmelite has real soul following a recent major refurbishment. Carmelite is a ...

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£ Rooms from $84* per night
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8/10 Overall rating

Category Average Rating
8/10 Check-in process
7/10 Your room
7/10 Working order of facilities / equipment
8/10 Order and cleanliness of the hotel
7/10 Performance of staff
8/10 Overall experience
8/10 Overall value for money
  • 8/10 Anonymous (Solo leisure traveller) 

    on  August 13, 2008

    Good location.

    Lots of noise at night from the street. I had to walk down to the front desk to get internet access (please offer it when people arrive or leave the password in the room). Whomever writes their menus needs to stop butchering French. Said "breakfast included," when I asked the waitress what was included she said "you can order anything," then I got charged.

  • 10/10 Graeme (Young couple) 

    from Edinburgh , GB on  August 11, 2008

    "Excellent stay, staff were poilet and the room comfortable and clean. Breakfast was excellent too. Will definatley use again." (107268130)

    Excellent value for money, great food, reasonable bar prices and breakfast included. Friendly staff and nice atmosphere.

  • 5/10 Tamara (Other) 

    from Oxford , GB on  July 28, 2008

    "food was lovely i think if staying a suit in this hotel you would be ok, but to chargwe 135 for a standard double was crazy for what you are getting, the carpet in reception should be replaced or cleaned as first impressions count." (108079548)

    the food was excerlent, the suits looked very nice. toilets were clean,a nd the room was clean

    the hotel carpet was disguesting, the rooms single and double standard rooms were not worth £135, i have staye din better rooms in cheaper hotels, the tiles were craked and the wardrobe was leveled out by spare bits of wood. carpets were wringled causing a trip haszzord.

  • 8/10 Anonymous (Solo business traveller) 

    on  June 23, 2008

    "A nice hotel, but the prices are far too high for the service provided, especially with regard to meals, for example I ordered chicken as a main course, and all I got was a small amount of chicken in the middle of a hugh bowl, no potatoes, chips, veg etc. " (97460394)

    Overall the hotel was very inviting

    The price was far higher than expected for a 3 star. I have stayed at some high end 5 star hotels while attending conferences etc. for roughly the same price, which also included breakfast in the room cost.

  • 8/10 Anonymous (Solo leisure traveller) 

    on  June 20, 2008

    "Fine - just an overnight stop but a good night's sleep despite a fire alarm at midnight" (97948598)

    A clean modern well run hotel. nicely furnished and decorated

    The plumbing - no cold water from the washbasin

  • 6/10 Anonymous (Solo business traveller) 

    on  June 16, 2008

    "satisfactory for one night, wouldn't recommend longer stay." (99627868)

    Central Location, easy to book rooms, very easy to find

    No parking, very oldfashioned, very expensive for what you get.

  • 8/10 Kenneth (Solo business traveller) 

    from East kilbride , GB on  March 11, 2008

    "Staff very friendly and helpful." (97671545)

    Modern design of reception and bar area.

    Lack of parking facilities.

  • 7/10 Anonymous (Solo leisure traveller) 

    on  February 13, 2008

    great room, good price

    i disliked being made to wait ages with heavy bags while the receptionist went to get my change but instead, went to answer a phone for 10 mins then stop after that to chat to a collegue while i was standing around waiting for my change and key which she had in her hand! that was the only downfall of the hotel

  • 7/10 Zara (Young couple) 

    from Burntisland , GB on  January 2, 2008

    Very central and nice,clean room.

    Car parking and unprofessional staff.

  • 8/10 Anonymous (Family with older children) 

    on  December 14, 2007

    "Would consider staying here again. Perfect location for us/ eating arrangements were very flexible and the staff very friendly. Liked the general atomosphere and the design of the hotel. Thank you." (97086006)

    The expansive lounge where one could relax all day and evening if one wished. The friendly staff and their willingness to accomodate our needs - keep our luggage after check out time; allow us to meet up after my son's interview.

    The building site view from our bedroom window. The high beds and slippery bedclothes.

  • 7/10 Anonymous (Young couple) 

    on  December 5, 2007

    "I would like to have been told that the hotel held functions at the weekend and that these would involve the use of the hotel bar. One of the reasons that I picked this hotel was because it had a nice bar and seemed to have good reception areas but on both nights our use of these was limited due to the functions. Whilst I have said I would recommend the hotel this is only because it was a nice boutique hotel in Aberdeen and there aren't really any others but I would also recommend to anyone booking that they check hat events the hotel are holding" (97040089)

    The individual rooms were stylish

    The bar area was nice but the hotel had functions on both nights and on the second night the function took over the whole bar area so it wasn't possible to use the bar without being in the middle of a function.

  • 9/10 Nicholas (Solo business traveller) 

    from Reading , GB on  November 18, 2007

    The public areas are very smart indeed. The room I was staying in wasn't so recently decorated but clean and comfortable nevertheless. All the staff very friendly and helpful.

    It's not such a great area. The immediate vicinity is a poorly lit area of cobbled streets and even I didn't feel comfortable walking around after dark. The choice on the evening menu was very limited although the food was of good quality. A minor niggle - the TV reception was awful. I'd expect to at least have basic digital channels but not to have BBC1 was poor and Sky Sports2 gets tiresome very quickly.

  • 10/10 Keith (Mature couple) 

    from Ripon , GB on  October 31, 2007

    The Laundry Suite is a very unusual layout giving plenty of space and is very tastfully furnished. Realy liked the bath and shower!

    The main room could do with some better lighting for shaving and for a woman to don her make up.Im being very picky here.

  • 9/10 Anonymous (Solo leisure traveller) 

    on  October 16, 2007

    The hotel is charming, refurbished tastefully, service is good, food excellant, centrally located I would go back

    The internet wasn't working in my room

  • 7/10 Anonymous (Solo business traveller) 

    on  October 9, 2007

    "Generally find Carmelite good place to stay and find all the staff courteous and helpful." (97749066)

    Television picture quality not stunning nor is range available - should at least have freeview provision at price being paid.

  • 9/10 Anonymous (Solo business traveller) 

    on  July 14, 2007

    "I was astounded that you have contracted window cleaners to start so early! I was woken up at half 6 by a brush thumping the window! Also, the bar prices are on the high side." (97768138)

    Decor and furnishings in the room/bathroom were excellent.

    Window did not shut properly due to their age/state of repair.

  • 7/10 Dinah (Solo business traveller) 

    from Houston , US on  June 23, 2007

    My movie channel didn't work on my tv.

  • 9/10 Russell (Family with older children) 

    from West herrington , GB on  June 11, 2007

    "DEspite making clear to on-line booking agency our request for an extra bed for 9 year old and the fact that we would be a late arrival-neither was passed onto hotel. However, staff dealt with this promptly and couteously- upgrading the room. Breakfast was excellent. Very accommodating in storing luggage for us to pick up late afternoon after check out." (99116472)

    Very well appointed, comfortable room.

    No hand-held shower on bath

  • 7/10 Thomas (Solo business traveller) 

    from Saltcoats , United Kingdom;GB on  May 26, 2007

    "Nice hotel although room was very dated, I understand that the hotel is being renovated so I iagine I was in one of the roos still to be refurbished. Altogether I dont think that the room I was in was value for money. Would stay in again and hope for one of the refurbished roos." (99939548)

    The foyer bar and restaraunt area were very nice.

    Room very dated although clean.

  • 7/10 Anonymous (Group of adult friends) 

    on  May 15, 2007

    "I appreciate that the hotel is undergoing a period of renovation but the room felt like it was from a bad 2 star establishment and not at all reflective of the hotel. Fortunately the rest of the hotel was superb and we had a great stay regardless. If we do make a return visit we would definately upgrade to a better room!" (99745987)

  • 7/10 Charlotte (Young couple) 

    from Island bank road , United Kingdom;GB on  April 4, 2007

    "Before booking i think what you get in the rooms should be made clearer and difference between rooms as not sure if would have Bath or not also more about the Gym Facilities offered at another location and as Breakfast wasn't provided in price it would be helpful to know if you can buy breakfast and have rough menu guides and prices also for other food and times so you know when able to order room service. When using the taxi service if the hotel books your taxi ask them to call you to tell you how long it is going to be as we waited an hour for a taxi that never arrived to bring us back to hotel and if we'd know how long we were going to wait we would of organised alternative transport." (99466457)

    The Room was fantastic loved the Rolltop bath and size of rooms

    No Bubble bath provided and also toiletries weren't enough for 2 people and as no drinks facilities couldn't have a drink when wanted and we ordered coffee for 9am in morning and it didn't arrive.

  • 8/10 Anonymous (Young couple) 

    on  April 4, 2007

    "The staff were very attentive and pleasant. The hotel is lovely and when it is done uo properly I would definitely come back for a visit" (99557015)

    The price was a good deal

    The rooms haven't been done up yet so our one was quite old fashioned and didn't suit the overall look of the hotel

  • 7/10 Peter (Solo leisure traveller) 

    from Surbiton , United Kingdom;GB on  February 21, 2007

    "I stayed at the Carmelite when it was the Grampian, threre have been huge improvements so well done" (99111193)

    Hotel central to Aberdeen, room was fair because you could not open a window and I like fresh air, otherwise rating would be good

    No ventilation, not good.....

  • 9/10 Simon (Solo business traveller) 

    from Manchester , United Kingdom;GB on  February 13, 2007

    Lovcation, decor and level of comfort

    TV in room reception was suspect, even after much swapping of wires and plugging in's! Breakfast was a little expensive!

  • 5/10 Mark (Solo business traveller) 

    from Tring , United Kingdom;GB on  February 11, 2007

    The hotel is very conventiantly located for the centre of Aberdeen.

    The shower was wholly inadequate.

  • 7/10 Anonymous (Young couple) 

    on  February 7, 2007

    the big bed

    tv reception very poor. no breakfast

  • 9/10 Bruce (Same sex couple) 

    from Kelso , United Kingdom;GB on  January 31, 2007

    "The hotel is beautiful, the rooms very comfortable and the staff very friendly and professional. The only criticism is that I felt the cost of the breakfast to be high despite very small portions" (99766221)

    The bedroom was beautifully appointed and very comfortable.

    There was a large extractor pipe outside the bedroom window which was very unattractive

  • 8/10 Anonymous (Solo business traveller) 

    on  January 30, 2007

    it was in the center of town

    A spesial smell in the room, 308 (parfume) would like it not to be there....

  • 4/10 John (Solo business traveller) 

    from Clydebank , United Kingdom;GB on  January 21, 2007

    nothing outstanding. quite ordinary; perhaps rather small room

    too small; fixtures & fittings not in good working order

  • 6/10 John (Solo leisure traveller) 

    from Milton keynes , United Kingdom;GB on  January 16, 2007

    "The hotel is located within easy walking distance of many places of interest including Union Street (shopping) and the excellent Aberdeen Maritime Museum. My executive room had recently been refurbished and all the towels, bed linen, bathrobes, etc. had a new feel. Some people may find the room claustrophobic due to the dark brown colour scheme. The bathroom has a great bath tub including a book-reading rack for long soaks and an over-bath 'monsoon' shower. Foam bubble bath is not provided so bring your favourite. On the downside the service could be improved - the reception desk is hidden to the left on arrival and is not clearly sign-posted, in addition it is not always manned and the check-in/check-out process could be more efficient. In the room itself a few minor problems caused frustration - initially the electronic safe was locked, the pre-programmed phone buttons (e.g. for house-keeping) didn't work and dialling '0' for the operator produced no reply. The safe was also located at floor level making it difficult to use. In the bathroom the designer basin plug was tricky to operate (hint: push down once to fill the basin, push again to drain!). There was no facility in the room for tea/coffee making, neither was there a minibar in my particular room - at this price level I would have expected both. On one occassion I returned to find the door to my room not properly locked and this is obviously a security concern. Overall although the hotel is very well located I can't recommend the executive room because a mid-week rate of 165 pounds per night excluding breakfast is simply too high." (99713738)

    Close to city centre, high standard of room and bathroom (refurbished executive room), comfortable bed and generally very quiet.

    Overpriced. Also rather gloomy due to dark brown carpet, curtains and walls. No minibar or tea/coffee making facility, indifferent service.

  • 6/10 Anonymous (Solo business traveller) 

    on  December 9, 2006

    "Had spoken ot other colleagues who have used hotel - rated it OK. Shortage of hotel rooms in Aberdeen means there is often little choice. I needed to travel to Dyve each day - This made it a little difficult with taxis etec - although it was good to be central for restaurants etc." (99772241)

    Central / Bar & REstaurant OK. Service good

    Room price expensive for room size. Freshly but badly painted

  • 9/10 Maria (Young couple) 

    from Dundee , United Kingdom;GB on  November 29, 2006

    "I had a lovely stay. The dinner and breakfast were excellent, with much more suitable times for those lazy mornings! I thought the staff were very good and made us feel very welcome. I would have liked to have been told before driving round the small one way roads that there was no room for parking! I had to ask a passing traffic warden in the end!" (99627220)

    The bathroom!

    No parking

  • 9/10 Anonymous (Group of adult friends) 

    on  November 29, 2006

    "The hotel is in the process of refurbishment but if the rest of the hotel will be on the same standard as ground floor, it will be amazing. Decor absolutely gorgeous!! I must mention the staff again as they were all very helpful and friendly - they made the place very welcoming." (99747488)

    The staff were extremely friendly & helpful.

    TV wasn't working in room, but we were compensated for that.

  • 6/10 Robert (Solo business traveller) 

    from Edinburgh , United Kingdom;GB on  November 14, 2006

    "I thought the hotel was very smart in a very convenient location and I would choose to stay there again." (99299192)

    Smart new decoration and good location

    Room (109) was next to the kitchen extractor fan which was noisy all evening. The central heating was noisy at night and early in the morning. The TV was limited with only terrestrial channels (with a porr reception)

  • 6/10 Anonymous (Young couple) 

    on  November 9, 2006

    We arrived late, and left early so can't comment much but staff were friendly.

    Small room looking straight into bedroom of building accross, if you could see through the window!

  • 5/10 Anonymous (Mature couple) 

    on  November 8, 2006

    "There were not clear about some of the costs e.g when we asked for a glass of wine to be sent up, the tray charge of £5.00 was not made clear. The bathroom was very damp, with alot of mould on windows and around the bath. Very noisy, as the hotel is near a bar and at 2-3am in the morning you could hear the microphone and singing for about half an hour." (99876127)

    I liked the corridor and facilities- newspapers

    The bedrooms upstairs did not meet the ambience of the entrance

  • 5/10 Fraser (Solo leisure traveller) 

    from London , United Kingdom;GB on  October 31, 2006

    "it should have been made lcear when booking what the standard of room was going to be. When oyu walk in first impressions are good, considering the area of town its in.. but once you go upstairs away from the public areas it looks like a 1970's B&B." (99281834)

    the reception area / bar / restaurant has been nicely refurbished

    my room was very old fashioned and dull. I was led to believe that the hotel had been recently re-opened adn re-vamped...inm fact only a few rooms have been. My room was extremely disappointing

  • 9/10 David (Young couple) 

    from Seaham , United Kingdom;GB on  October 25, 2006

    It was central and the staff were helpfull.

    Nothing

  • 9/10 Anonymous (Other) 

    on  October 25, 2006

    "A pleasant hotel with newly refurbished rooms and facilities finished to a high standard, offering guests a very comfortable stay. Staff were helpful and efficient in all their interactyions, contributing towards the pleasant experience." (99638106)

    Efficient initial Booking and check in, calm atmosphere and overall ease with which everything was conducted

    Lack of Parking associated with the City Centre location which meant trips to move and retreive the car in order to have use of it for transporting my elderly parent about the Aberdeen area.

  • 9/10 Jean (Mature couple) 

    from Coventry , United Kingdom;GB on  October 25, 2006

    "Staying at the Carmelite was a thoroughly pleasurable experience, from our initial greeting at check-in to the efficient check-out at the end of our stay. We would have liked a city centre map on the website, showing the relative position of the Carmelite to the airport, exhibition centre, main shopping area etc. It would have been good to know just how good the food is at the Carmelite, no need to look for anywhere else to eat." (99949157)

    Beautiful hotel, stylish and comfortable with friendly attentive staff.

  • 6/10 Carol (Solo business traveller) 

    from Ayr , United Kingdom;GB on  October 13, 2006

    "I was very impressed with the efficient manner in which minor TV problem was resolved. I think the rate of £105 for a room that is not upgraded is quite steep. Once the hotel is fully upgraded then this price would offer excellent value for money. The restaurant food is excellent and the level of service is of a high standard." (99473612)

    This hotel is still upgrading. The upgraded parts of the hotel (Ground and 1st Floor incl Reception/Dining/Bar and seated areas, are fantastic. The Restaurant is superb, and would recommend to all. Staff are very pleasant and helpful.

    My room was on the 3rd Floor and had not yet been upgraded. It was quite small but adequate and clean. The TV did not work but after a phone call to reception, the manager promptly arrived at my room and offered to replace it while I was at dinner. Once replaced, he came into the restaurant and confirmed that I now had a functioning TV. solved.

  • 9/10 Anonymous (Mature couple) 

    on  August 25, 2006

    "Very good: just a pity that our stay was so short." (3305009883)

    It was elegant, very clean and comfortable. Dinner was excellent!

    Nothing

  • 9/10 Kristofer (Mature couple) 

    from Hafrsfjord , Norway;NO on  August 16, 2006

    "Excellent." (3304877120)

    Modernised hotel, comfortable room. Reception, bar and restaurant nice,roomy and aestethic. Young, friendly and helpful staff.

    Nothing

  • 5/10 Anonymous (Solo business traveller) 

    on  August 16, 2006

    "taxi requested didn't arrive causimg me to be late for a very important meeting." (3305177619)

  • 8/10 Anonymous (Mature couple) 

    on  July 28, 2006

    the hotel had a ice apperance and was a very comfortable stay

  • 8/10 Trevor (Solo business traveller) 

    from Cambridge , United Kingdom;GB on  July 15, 2006

    "Staff were very helpful and courteous. Food was good, service prompt which justifies the restaurant prices. Comments on snags with the recently refurbished room were welcomed. Staff provided a very positive image of the hotel and were able to explain the improvement plan and were aware of what was being done and could explain limited television services even though good flat screen TVs were fitted. It helps the customer and serves the hotel well." (3305004264)

    I was upgraded to the newly refurbished floor as the lock on the door on my original room was broken. The refurbished room showed a significant improvement to the accommodation is being made. Fittings and linen in the refurbished rooms are excellent.

    Unrefurbished rooms are very dated, it is worth paying the extra for the upgrade.

  • 7/10 Anonymous (Mature couple) 

    on  July 12, 2006

    "funky, friendly hotel, walking distance from the town and the station. The double room was small, but very nice bathroom. we enjoyed our time there." (3304980702)

    great decor, very relaxing place to be and the staff very friendly

    The executive suite was very small and the windows were very dirty on the outside

  • 8/10 Jan gunnar (Solo leisure traveller) 

    from Stavanger , Norway;NO on  June 8, 2006

    Nothing

  • 8/10 John (Solo business traveller) 

    from Lowestoft , United Kingdom;GB on  May 19, 2006

    "A pleasant stay for one night room was a bit small but sufficient and very clean. Staff were very efficient and friendly TV was a bit hit and miss but no complaint made. Food was also very good and again efficient service." (3304690232)

    Staff very friendly and efficient, Good cleanliness of room

    Dodgy TV and not enough coffee in the room

  • 6/10 May (Group of work colleagues) 

    from London , United Kingdom;GB on  May 12, 2006

    Reception area very nice.

    Room was OK, but the television was very bad and the remote did not work. For the quality of the room the price was a bit expensive, so it would not be first choice of hotel.

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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