The Royal York Hotel, York

Station Rd, York, YO24 1AA
4 star

The newly refurbished Royal York Hotel is set in 3 acres of beautifully landscaped gardens in the heart of York. The hotel boasts spectacular views over York Mi...

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7/10 Overall rating

Category Average Rating
8/10 Check-in process
7/10 Your room
6/10 Working order of facilities / equipment
8/10 Order and cleanliness of the hotel
7/10 Performance of staff
7/10 Overall experience
8/10 Overall value for money
  • 3/10 Manuel (Mature couple) 

    from Glasgow , GB on  May 28, 2008

    "cost of room service breakfast at £25 each highway robbery, leisure facilities too small for size of hotel" (97846520)

    location

    first room we were given noisy, old fashioned

    2 of 2 people found this review helpful:

  • 8/10 Anonymous (Solo business traveller) 

    on  May 6, 2008

    "A very pleasant way to pass an evening on business." (97094105)

    Nice combination of old and new; good facilities; very convenient location.

    Small room. Problems checking out. Dinneer good but overpriced

    2 of 2 people found this review helpful:

  • 8/10 Adrian (Young couple) 

    from Lichfield , GB on  February 14, 2008

    Size of the bed was excellent. The bar was a lovely area. The closeness to the city centre.

    The breakfast is not worth the money. The service at breakfast was poor.Cost of the drinks in the bar is excessive even for a 4 star hotel.The noise of trains on the sunday night/ monday morning was mad, every 5 mins didn't sleep much.

    2 of 2 people found this review helpful:

  • 8/10 Karen (Young couple) 

    from Leicester , GB on  January 24, 2008

    beautiful hotel, ideally located,very tastefully decorated, staff very helpful and friendly

    double room very small, bar prices expensive, car park quite small

    1 of 1 people found this review helpful:

  • 6/10 Phillip (Mature couple) 

    from Chester , GB on  August 12, 2008

    "OK" (108024176)

    Victorian Building had real character. Breakfast was very good.

    Evening meal was OK - could have been better.

  • 8/10 Anonymous (Mature couple) 

    on  August 8, 2008

    "enjoyed would come back " (97843350)

    great location. friendly staff

  • 8/10 Richard (Solo business traveller) 

    from Bradford , GB on  August 8, 2008

    Overcharged on check-out, had to contact for refund

  • 7/10 Steven (Mature couple) 

    from Dundee , GB on  August 5, 2008

    "all in all a good hotel to stay " (107277444)

    near railway ststion,within easy walking distance of city centre.staff very obliging.room layout was good,grounds were fab and facilaties were of high standard

    room could have been dusted round paintwork and frames.double glazing would have kept noise of station anouncements out value for money could have been a bit more

  • 4/10 Anonymous (Solo business traveller) 

    on  July 31, 2007

    "The hotel needs to stop just concentrating on throughput and making money and try to think/act intelligently about the guests. If you are going to hold loud parties till 01.30 then you shouldn't let out the rooms just below them!" (97752022)

    It is a fine old building and the room was large for a single occupancy

    Being kept awake till 01.30 by a party almost directly above my room, the broadband in the room not working and the waitress forgetting to bring me the drinks that I ordere at my meal. Also when I reported the problem with the Boradban nobody seemed to know what to so I was told three time to ring reception and each time they were just as surprised/confused as the first time. Similalry when I commented about being kept awake half the night reception said fill in a commnets form, whihc is ridiculous as I ahd aleady made the comment to them verbally. So I filled in the form and now this one arrives as well - so I am filling it in.

    1 of 1 people found this review helpful:

  • 8/10 Lynn (Mature couple) 

    from Godalming, surrey , GB on  July 8, 2008

    "Overall a good stay as we attended wedding reception at the hotel. Wedding reception excellent." (97328893)

    Nice traditional hotel, clean, friendly staff. Nice gardens and a lovely view of York Minster from our room. Minutes walking distance from centre of town

    Room was a bit small with tiny bathroom but clean. Bed sunken in the middle. Buffet breakfast OK but not great. Had to pay for parking in the hotel.

  • 8/10 Anonymous (Young couple) 

    on  June 25, 2008

    "Excellent" (99665809)

    Great spacious room. Swimming pool, and bar facilities excellent.

    Car Parking was difficult, as lack of spaces. Didn't have breakfast, as think £28 for two cooked breafasts is overpriced

  • 9/10 Anonymous (Solo business traveller) 

    on  June 29, 2007

    "I didn't have time to try the hotel's facillities such as food and fitness.I would have liked to have breakfast and newspapers included in the price of the room." (99285972)

    I liked the room, the bath facillities, the fabulous view of the Minster and the good quality TV.I also liked its convenient location and beautiful gardens

    Noisy footsteps from the floor above my room

    1 of 1 people found this review helpful:

  • 8/10 Anonymous (Young couple) 

    on  May 31, 2007

    "nice hotel" (99760164)

    location of the hotel, size of the room

    first room was not air conditioned and very hot despite the fact it was freezing outside but the second room in the new building was great

    2 of 2 people found this review helpful:

  • 4/10 (Young couple) 

    from Sandhurst , GB on  June 24, 2008

    "Poor value for money, my room was certainly not a 4star room." (97150737)

    Wonderful breakfast, adjacent to city centre and train station

    Extremely small room, ground floor opposite large mail depot. Very loud, woken at 5 in the morning by post truck.

  • 5/10 Anonymous (Mature couple) 

    on  June 4, 2007

    Location, the gardens were nice too, and the fact that it had it's own car park

    The View (or lack of it,) bed was far too soft, no air con, very squeaky floorboards, not dusted very well

    1 of 1 people found this review helpful:

  • 6/10 Stephen (Mature couple) 

    from Ellesmere port , GB on  June 11, 2008

    "I have stayed in many four star hotels and £138 for a basement was excessive, hotel has the potential to be great as the building is Architectural great, bar is a soulless place i.e. would only have one drink prior to going out to a bar with more ambiance" (97104448)

    Hotel food breakfast and Dinner was excellent and good value for money location was close to York centre

    basement room felt like i was on the hotel services floor (saturday £138) dirty bed cover bath stained and chiped

  • 8/10 Anonymous (Group of adult friends) 

    on  December 6, 2007

    "I enjoyed my stay in the hotel but would have liked to been clearly informed that all the leisure facilities were included in the price and towels were provided." (97733309)

    The location next to the railway station and the view of the minster from the hotel room

  • 7/10 Jan (Mature couple) 

    from Hoejbjerg , DK on  June 2, 2007

    "Goo central located hotel, only 1 min walk from main railway station in york (IE excellent to do train spotting)" (99965578)

    it was central situated

    The hotel was woren down

  • 4/10 James (Young couple) 

    from Dumbarton , GB on  May 31, 2007

    "first impression ,building looks grand outside,when you enter hotel looks tired,reception area poor,information on check in poor,directions to room unclear got lost twice,room was clean but basic,remote for tv didnt work,although was repaired quickly,fire alarm went off twice,fire proceedure vague,tried resturant on sunday night,ignored as we walked in,finely shown to our table,ordered drinks took 40min to come,starter cold,main course cold ,on the whole not a good dining experience" (99570216)

    location,close to main areas of intrest,and station,has secure parking

    booked because it was 4 star felt more like 2 star

  • 4/10 Diane (Young couple) 

    from Bedworth , GB on  May 11, 2007

    "I would have like to have known that the bedlinen in the rooms were not as shown on line or in the brochure, the overall feel was not of a 4 star hotel" (99058194)

    Impressive reception area

    Small room, marked furniture

  • 8/10 M (Young couple) 

    from Warlingham , GB on  May 11, 2007

    "The location was ideal if arriving to York by train, prior to arrival I was concerned about parking as there are limited spaces however this was very informal and the hotel made space available to all residents by opening up the driveway arount the grounds." (99512877)

    Location was excellent, the room(stanard)was bright and airey very comfortable

  • 7/10 David (Young couple) 

    from London , GB on  May 10, 2007

    "Comfortable hotel but the hotel bar is poorly run and over priced. I ordered lunch at the bar and had to wait for 30 minutes and then the roast chicken sandwich with nachos I ordered was small pieces of cold chicken with a couple if crisps." (99073610)

    Clean and comfortable

    Walls and ceilings to thin.

  • 3/10 Juliet (Other) 

    from Stamford , United Kingdom;GB on  May 9, 2007

    The size of our room

    Our room was below stairs, remote had no batteries, couldn't use bath because water pressure was too high, couldn't use shower because water pressure was too high.

  • 5/10 Margaret (Group of adult friends) 

    from Preston , GB on  May 1, 2007

    "When booking into a high class hotel in a city like York (NOT London!)to find you have to pay to park your car in the hotel grounds is disgraceful and for this reason I will choose another hotel in York for my next stay." (99008714)

  • 8/10 Anonymous (Mature couple) 

    on  April 12, 2007

    Clen spacious room

  • 8/10 Angela jane (Mature couple) 

    from N yorks , GB on  April 11, 2007

    "The hotel was very well situated. The room was very large, and nicely decorated, superb modern bathroom. It had a nice mix of traditional and modern. Staff were very helpful with directions etc." (99180055)

    The room was of a very generous size, superb modern bathroom

  • 7/10 James (Young couple) 

    from Cradley heath , GB on  April 10, 2007

    "Very helpful staff, lovely hotel, shame about the room." (99892215)

    The staff were excellent and bent over backwards for us. Hotel lobby is superb. Excellent faclities.

    Our room was small and very hot, even with no heating and the windows open it was to warm to get comfortable.

  • 5/10 Anonymous (Young couple) 

    on  April 5, 2007

    "Service was poor - unable to honour things on menu. Very slow to be served although staff were very apologetic. Also had to pay for motorcycle parking although vehicle didn't take up an actual space. Would have parked on street otherwise." (99313006)

    Nice setting / building

    Room too hot with no over-riding control. Very noisy on main road and window had to remain open due to heating on full blast

  • 7/10 Anonymous (Other) 

    on  April 5, 2007

    The size of the room. The bath.

    It cost £9.95 to watch a Sky movie. The lady on the check in desk was unfriendly on arrival but the lady who served on departure was much nicer.

  • 9/10 Anonymous (Solo leisure traveller) 

    on  March 28, 2007

    "Beautiful, clean and comfortable hotel with excellent facilities. Leisure area fantastic. Staff very friendly and helpful. Restaurant offers late breakfasts if you prefer to sleep in! Overall an excellent stay." (99687635)

    Clean comfortable rooms, with friendly helpful staff

    The room was very hot

  • 4/10 Emily (Solo business traveller) 

    from London , United Kingdom;GB on  March 24, 2007

    "The fire alarm went off at 2.30 am and we were made to wait outside in the snow for about half an hour before dragging us inside and making us go through a 'register' twice. Poorly managed and simply finished off a bad stay in an overpriced hotel." (99540990)

    Location

    Check in / check out was slow, room was incredibly small for the price and very dated decor. There wasn't much choice of food and it was incredibly expensive.

  • 8/10 Tony (Solo business traveller) 

    from Romford , United Kingdom;GB on  March 7, 2007

    "very good" (99944493)

    comfortable

  • 9/10 Elizabeth (Solo business traveller) 

    from Lutterworth , United Kingdom;GB on  March 4, 2007

    "Immensely convenient to connect with the national transport network" (99785290)

    Clean quiet and well presented

    Turn the heating down

  • 8/10 Nicola (Young couple) 

    from Edinburgh , GB on  May 27, 2008

    "Very enjoyable stay, and will happily stay again - although will request a room in the main building." (97957348)

    Very friendly staff, good bar and food and fantastic location.

    The room we stayed in for this trip was in the newer wing of the hotel and lacked the charm of the rooms in the main building. Wilst the room was very clean and spacious, this was slightly disappointing.

    0 of 1 people found this review helpful:

  • 5/10 Richard (Young couple) 

    from Sheffield , United Kingdom;GB on  March 3, 2007

    "At check-in, the member of staff failed to direct us to our room, resulting in us walking around the hotel trying to find it, ending up on the top floor when we actually was on the lower ground floor. The room was in the basement, looking out on to the street and the Royal Mail sorting office." (99463703)

    Location

  • 10/10 Gillian (Mature couple) 

    from Darlington , UNITED KINGDOM;GB on  February 27, 2007

    the room was spacious, clean and well equipped

  • 9/10 Janice (Other) 

    from Sunderland , United Kingdom;GB on  February 16, 2007

    "lovely hotel, full of original features. Staff where extremely helpful. Rooms were very tastefully decorated and clean,the bed linen and bath towels were pretty new and very clean. The view from the room was over the gardens with a view of the York walls and the minster. One to the great things was the location, not knowing York that well it was easy to find when driving, when out shopping we did, at one stage, get lost in the centre of York, all we needed to do was follow the signs to the railway station, which are posted all around the centre to get to the hotel." (99754872)

    Very clean, facilities very good. The room was high quality, excellent bath room, very modern and well maintained

    very please with my stay, my only complaint would be I found the room very warm but as the room had the original sash windows we where able to open this wasn't a big issue

  • 7/10 Anonymous (Young couple) 

    on  February 11, 2007

    "I only booked the hotel as it had a spa, but this was unavailable as it was being refurbished, on two occasions we could of been informed of this but weren't. It was very disapointing as we have very stressful jobs & it was the first time in over 8 weeks we have had any time off and we wanted to make the most of it which we couldn't. Other than that the hotel was perfect we will go back again." (99517912)

    The hotel was amazing, room was perfect

    Spa unavailable

  • 8/10 Anonymous (Young couple) 

    on  February 1, 2007

    "A traditional grand station hotel which has been recently modernised. Very good staff and a great location for the station and the town centre. A bit noisy (floorboards) so top floor would be preferable" (99029904)

    The staff were very efficient and very friendly

    Old hotel which has been nicely remodeled but is still a bit noisy

  • 8/10 Craig (Family with young children) 

    from Lincolnshire , GB on  November 7, 2007

    "staff were helpful,and polite" (97930398)

    clean and tidy

    0 of 1 people found this review helpful:

  • 4/10 Kelvin (Mature couple) 

    from Durham , United Kingdom;GB on  January 6, 2007

    The room was clean, warm and comfortable

    The first room we were offered was in the baseent next to a main road.

  • 10/10 Garry (Young couple) 

    from Nr keighley , GB on  August 2, 2007

    "one word EXCELLENT" (97008504)

    i cant pick it was great

    0 of 1 people found this review helpful:

  • 8/10 Nick (Young couple) 

    from Darwen , United Kingdom;GB on  January 5, 2007

    "Hotel bars very pricey.Would have stayed there all night but instead opted to spend money else were." (99240830)

    Nice grand building in central location.

  • 6/10 Marie (Mature couple) 

    from Cambridge , United Kingdom;GB on  December 22, 2006

    Convenience for Centre

    Outlook and noise - it was also cold and only had a free standing radiator in the room.

  • 6/10 Anonymous (Young couple) 

    on  July 6, 2007

    "A little over priced for the hotel" (97040020)

    0 of 1 people found this review helpful:

  • 10/10 Anonymous (Mature couple) 

    on  December 15, 2006

    "This is our second stay at the hotel. The location is extremely convenient, the place is welcoming, and the concierge is most helpful." (99590694)

    clean attractive room with large bath, excellent staff

    room needs better lamp for reading (tour brochures and maps!) Had to go into the bathroom for better light.

  • 9/10 Paul (Group of adult friends) 

    from Aldershot , United Kingdom;GB on  December 14, 2006

    "Very enjoyable and relaxed very good standard of service" (99439940)

    Sytle and class of hotel and staff

    Lack of air conditioning

  • 7/10 Pauline (Solo business traveller) 

    from Worcester , United Kingdom;GB on  December 6, 2006

    "A jewel of a hotel in harmony with it's city centre location in one of England's most glorious cities.Redolent of grand hotels of the past with all the delightful anticipation of being able to explore the streets and alleyways just a few minutes walk away.Stand on the staircase and peer down into the lobby and enjoy! Staying here is a destination in itself and not just another bland, homogenous room passed through on the journey." (99574719)

  • 3/10 Alan (Mature couple) 

    from Balloch , United Kingdom;GB on  November 29, 2006

    "It's like a Travelodge at 2-3 times the price." (99049632)

    Location

    The room & lack of hot water

  • 7/10 Anonymous (Young couple) 

    on  April 18, 2007

    "All of the staff appeared to be friendly, courteous and helpful. The bed was very uncomfortable (the mattress appeared to sag in the middle), and guests may well be advised to contact the hotel prior to arrival if they are allergic to feathers as when reception was informed, the feather duvet was taken away and we were left with only 1 blanket. It is a good job that it was a very warm weekend. Apparently there has recently been an expensive refurbishment (?7 million pounds), but the room appeared to be a little shabby (e.g. window sill paint peeling away, the room door didn't fit properly and took some pushing to lock). A little disappointing for a 4* hotel. The dining room, and food were excellent. Overall would we recommend this hotel? Maybe." (99432829)

    Location in York, dining facilities

    Uncomfortable bed, feather mattress replaced by one 1 blanket (good job it was warm!) noisy guests (not the Hotel's fault admittedly)

    0 of 1 people found this review helpful:

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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