Quality Hotel Northampton, Northampton

Ashley Way, Weston Favell, Northampton, NN3 3EA
3 star

Easily accessible from the A43 and A45, this traditional hotel is set in its own grounds and is located a few minutes drive from Northampton and is convenient f...

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6/10 Overall rating

Category Average Rating
7/10 Check-in process
6/10 Your room
6/10 Working order of facilities / equipment
7/10 Order and cleanliness of the hotel
6/10 Performance of staff
6/10 Overall experience
6/10 Overall value for money
  • 4/10 Anonymous (Solo business traveller) 

    on  November 18, 2007

    Staff were very friendly, food was excellent

    Shower didt't work, detail cleaning was poor, door cards didn't work

    2 of 2 people found this review helpful:

  • 5/10 Ivor (Solo business traveller) 

    from Skegness , GB on  October 20, 2007

    "It was ok, I have stayed in better accomodation and will not stay there again. I would not recommend this hotel to anyone I know" (97543330)

    locallity was good

    really in need of refurbishment

    2 of 2 people found this review helpful:

  • 3/10 John (Solo business traveller) 

    from Billingham , GB on  August 4, 2008

    "dis-satisfied" (107243936)

    The weather was good

    room and general appearance of hotel was slightly grubby, food & drink prices were poor value for money, morning waiting on staff were "grumpy" and unsmiling

  • 5/10 Anonymous (Family with older children) 

    on  August 4, 2008

    "fine. didn't stay in room much as we were busy visiting with friends. " (108079640)

    staff were friendly and very helpful. beds comfortable and pillows and sheets clean. bathroom seemed clean.

    room was very dated and there were stains on bedspread that were off-putting. bathroom grouting needs to be redone. sounds really carried from hall and room to room. although no issues with noise, i could see there being a problem if there were rowdier guests nearby. there was a leaflet in room advertising buy one night get one free at the hotel, but reception knew nothing of the offer.

  • 5/10 Anonymous (Mature couple) 

    on  July 29, 2008

    "Adequate for one nights stay but would not choose for a longer period." (97042961)

    Accomodation was clean and staff friendly.

    Room was very hot and stuffy with little ventilation. Heating was on at the end of July! Hotel did not provide any soap/shampoo ect.

  • 6/10 Julie (Young couple) 

    from Londonderry , GB on  July 15, 2008

    "won't be staying again, reception area needs a masssive clean including room behind it.if the hotel had new carpets and redecoration it would be fine. rooms at the outside block we stayed in need upgraded as well.hairdryer also broken." (97057962)

    brochure very misleading, dissappointed to be staying away from main hotel,the interior is so beautiful inside but badly needs re decoration, for the price to stay breakfast should be cheaper.

  • 3/10 Anonymous (Young couple) 

    on  July 15, 2008

    "Awful" (97829139)

    Didnt get room we booked. It was dirty and small also

  • 2/10 Leigh (Mature couple) 

    from Billericay , GB on  July 9, 2008

    shabby ,run down, depressing, poorly run dont quite know where the quality was

  • 7/10 Jacqueline (Mature couple) 

    from Weston - super - mare , GB on  October 17, 2007

    "We stayed her because we were attending a wedding reception at the hotel. More attention to the details is required by staff and management. Although our room was generally well decorated and equiped. there was no soap in the bathroom (and we were told the hotel was awaiting a delivery)no spare pillows, the extractor in the bathroom didn't work, there were a number of cobwebs in the room and there was no information sheet on the table giving simple details like extension numbers for reception, houskeeping etc, hence we could not complain without going back to reception." (97496619)

    The old part of the hotel has great character

    Lack of attention to details and a general tired feeling to the place could do with a shake up and make over.

    1 of 1 people found this review helpful:

  • 8/10 Anonymous (Group of adult friends) 

    on  July 3, 2008

    "A pleasant stay " (108010393)

    Was able to book a room on the same day as travelling. Reception staff were polite as we entered the building.

    As hotel had wedding it could not cope with extra bodies. Also was not told this when booking so could not sit outside in the evening to enjoy the hot weather and drink.

  • 8/10 Anonymous (Same sex couple) 

    on  July 1, 2008

    After reading previous reviews that were not very good, I did not have high expectations but we were agreeably surprised to find the hotel very reasonable with polite and helpful staff and facilities that were more than adequate for a short stay

  • 3/10 Peter (Solo business traveller) 

    from Kirkby in ashfield , GB on  June 27, 2008

    "Sorry wont be stopping there again." (108030332)

    General state of repair, faded carpets, stained wallpaper, old curtains, old furnishings, stained furnishing, old television, 5 channels(very old now), no toiletries, old cheap shower, very musty smell.

  • 5/10 Thomas (Same sex couple) 

    from Oldham , GB on  June 24, 2008

    "This was only a one night stay, so really just somewhere to sleep and that is most definitely all it was." (99471002)

    Reception staff had noted that my wife and I were travelling with an elderly relative and arranged adjoining rooms. A very pleasant and helpful barman.

    The rooms and corridors are very shabby indeed. Frankly it should be refurbished or closed. Breakfast was dry and overcooked or had been kept warm for too long. My bed was in two parts.

  • 6/10 Anonymous (Mature couple) 

    on  June 24, 2008

    Good breakfast, better than expected. Room was in a quiet location. Instructions on the hotel website to find it were good.

    They did not appear to have our reservation which was done online earlier in the day fortunately they had a room for us. Bedroom a bit small

  • 8/10 Anonymous (Group of work colleagues) 

    on  May 8, 2008

    Value for money was excellent

    The food wasn't great, but there is room for improvement

  • 3/10 N (Solo business traveller) 

    from London , GB on  April 8, 2008

    "I had no problem booking the Hotel online. Confirmation email was sent promptly and directions were adequate. Faulty equipment in the room, then moved to second room which had equipment missing. Phone to reception not working in both rooms, which meant having to go to reception each time to request equipment, half of which finally got delivered at 11pm in the evening! The rest never materialized. Reception staff were particularly unhelpful and unsympathetic to the request for an iron, which was urgently needed as I was involved in business training the following day." (97367535)

    locality only - close to M1

    Pretty much everything. The service was appauling. Equipment faulty or missing. Staff unhelpful.

  • 4/10 Caryl (Family with older children) 

    from Ferndown , GB on  March 19, 2008

    "When we arrived at the Hotel at lunchtime (about 12.30)the bar wasn't open and only opened after repeated asking.(We had driven up from Bournemouth for a family funeral at 2.00p.m and were tired and needed something to eat beforehand.Once open(after a 20 minute wait)they offered toasted sandwiches which took another 20 minutes to arrive. We had little time to eat them. We had booked a table in the restaurant ( a week in advance )for 12 at 8p.m.When I booked I asked if there were vegetarian options I was told there would be a choice of 4-5 starters,mains and desserts including vegetarian options which were not a problem.In reality we were told when sitting in the bar at 7.30p.m before the meal that the Chef had phoned in sick,the delivery they were expecting had not turned up and there were no vegetarian meals available and only 3 rump steaks for the rest of us-otherwise there was fish , chicken and chips or steak baguette/burger on offer !Fortunately the two semi-vegetarians in our party ate fish and settled for the sea bass-when I asked if this was filleted or not the waiter did not know what this meant and I had to explain. We had a choice of two (not 5) starters melon or soup and to be fair the mushroom soup was quite nice. The main meals came in dribs and drabs and after some time 9 people had main courses and 3 were still waiting.The waiter then asked if there was anything else he could get us and I pointed out that I would quite like the main course I had ordered!!He hurried away and came back 10 minutes later with my steak baguette and chips assuring me I had not been forgotten.Again he asked if we had everything we needed-at this point I almost lost my temper as I pointed out again that two of our party (my son and niece) still had no food!At this he looked quite shocked,checked his note pad and mumbled something about there only being 3 steaks ( only 3 had been ordered as we had been told this in advance-they were waiting for steak baguette and a burger)and he had made a mistake-they settled for chicken which came 10 minutes later and was dry and had clearly been defrosted in the microwave and overcooked.My steak baguette was basically a dry french roll with lumps of even dryer meat and was almost inedible.Others were not impressed with their meals-perhaps the lucky 3 who had steaks should have taken advantage of the gravy offered -although it is not usually offered with rump steaks. At this point my brother in law lost his temper and went to find the restaurant manager to complain about the level of service and standard of food which was not in line with what we were lead to believe or expect from the website and the call I made to book the meal in the first place.He negotiated a substantial discount-we would have preferred to have a good meal after such a traumatic day (attending my father in law's funeral was not easy for any of us)and pay the right price. In short we were very disappointed with the level of service and food which we were served.I think it is a shame because the position of the Hotel is quiet and the grounds pleasant.The restaurant itself had character and the bar area comfortable.I think the staff and kitchens need to be reviewed seriously if this Hotel is to stay in business -perhaps Gordon Ramsay should be invited to take a look at the kitchens?" (97608117)

    WE booked a double premier room.It was in a quiet position and quite spacious.There was a hair dryer and tea/coffee facilities. It was quite comfortable.

    The pillows were flat. The bathroom did not have shower gel/shampoo etc. for two people which one would expect in a Premier room-only one tiny bar of soap.

  • 4/10 Anonymous (Solo business traveller) 

    on  March 16, 2008

    "The decore of the accomdation was extremely tired. The food was substandard. The staff in attendance appeared to be over-run by their duties." (97997303)

  • 7/10 Anonymous (Solo business traveller) 

    on  February 25, 2008

    "Bog standard budget hotel. Looking a bit tired overall but everything was in working order. Staff were friendly and quite efficient although there was nobody available to check me in when I arrived. My main gripe is with the pay TV. The hotel have an outrageous set up - the charges kick in as soon as you start to browse the channels. There is no freeview period and the option to confirm that you would like to watch a channel has been disabled - very crafty and unethical. Also, I realised after I'd left that I was overcharged for breakfast." (97286215)

    Free car park

  • 10/10 Anonymous (Other) 

    on  February 19, 2008

    I thought that the hotel was homely, the dining area was stunning for breakfast.

    Akthough I did not have time to hang around the hotel due to the nature of my visit, I feel that the gambling machine was out of place in the lounge and more could have been made of the lovely lounge rooms. Improved couches, paintings etc.

  • 9/10 David (Solo business traveller) 

    from Peterborough , GB on  July 27, 2007

    "The web information was very informative and the hotel lived up to the description. I will most certainly stay again." (97181844)

    Good size double room very modern very clean.Staff were very helpful and polite. A pleasing first visit.

  • 5/10 Anonymous (Group of work colleagues) 

    on  July 25, 2007

    good breakfast room

    lack of soap/shampoo/foam bath in the room, general mold smell in the corridors.

  • 3/10 Anonymous (Solo business traveller) 

    on  July 20, 2007

    The carpet in my room could have benefited from a good clean with a powerful vacuum cleaner

  • 7/10 Anonymous (Young couple) 

    on  July 17, 2007

    "The room and toilet was fairly spacious. However, the bed was on the small side, just a double. There was nothing particularly outstanding or dismal about the room, it was exactly what I thought I had paid for." (99677228)

  • 6/10 Anonymous (Solo leisure traveller) 

    on  June 28, 2007

    "I was just looking for a place to sleep, so the fact that it's very quiet was ok for me. Bed was confortable enough, and the room was clean." (99206910)

    Restaurant and garden very nice. Location is calm. Kettle and trouser press were a nice suprise. Personnel is quite nice.

    Infrastructure is not up to par (entrance door not working correctly, toilet flush held together by metal wire, a trash dump right next to the car park, right below some room windows I believe)

  • 5/10 Stephanie (Solo business traveller) 

    from Woodford green , GB on  June 26, 2007

    The shower was difficult to operate, the spindle cam off in my hand. Part of the bathroom ceiling fell down due to roof leaking. The TV reception was extremmely poor

  • 5/10 Caroline (Young couple) 

    from Dorchester , GB on  June 13, 2007

    "the outside of the hotel is awful - upon arrival I nearly turned round and drove out again. Once inside it isn't too bad, the staff were very friendly. It certainly was NOT value for money. We went to the restuarant but it smelt very odd and we left. We ordered room service - the food was of poor quality and over priced. Overall a very disappointing stay. I did fill out a comment card and posted it. I would never stay in this chain of hotels again." (99043435)

  • 8/10 J (Solo leisure traveller) 

    from Jackton , GB on  June 12, 2007

    "Everything said above" (99305053)

    comfortable and excellent value for money

    the decorative order of the reception area

  • 5/10 Simone (Group of adult friends) 

    from Firenze , Italy;IT on  May 31, 2007

    Andrew, the Reception Manager, was very professional and friendly. A good hotel, perfect for our travel.

    It was only a little dirty.....

  • 5/10 Anonymous (Young couple) 

    on  May 9, 2007

    The front of the hotel and the garden was lovely. The staff were friendly as well.

    The wing where our room was, was incredibly shabby and smelt damp. The car park area was old and in need of refurbishment. Breakfast on the sunday was completely inadequate as apparently the chef had gone weird and refused to cook, therefore there wasn't enough food, breakfast was also overpriced at £23.90 for two. The whole place needs considerably improved decor.

  • 9/10 Anonymous (Mature couple) 

    on  April 21, 2007

    "The whole experience was very good, but in particular I was impressed with the quiet atmosphere despite being very busy.So many of the chain hotels have the family eateries which tend to noisey, poor quality food and usually no seating other that those for eating." (99267868)

    Very nice quiet comfortable bar and resturant areas to relax in

    fine but the larger bed size would be good

  • 3/10 Alistair (Young couple) 

    from Crawley , United Kingdom;GB on  April 14, 2007

    "i wish there was an up to date account of what the hotel was like in the present day, and even a possible comments page on the web from previous customers." (99509505)

    general standard and appearance. the website gives you the impression that it is a quaint country retreat when in fact it is a tired looking hostel that badly needs a revamp and modernisation. the toilet facilities are liken to that in a prison and the bed was one of the most uncomfortable i've ever experienced. because of these and many other reasons, our stay was cut short from a nice weekend to a short uncomfortable overnight stay.

  • 3/10 Arjen (Solo business traveller) 

    from Waalwijk , Netherlands;NL on  March 31, 2007

    "see above" (99534691)

    building

    polish waiters, dusty old room, far too hot in the room, hairs in the sink, dirty glasses

  • 8/10 Anonymous (Mature couple) 

    on  March 23, 2007

    "We should like to have been sure of an non-smoking room which didn't smell of cigarette smoke, which is what we asked for when we booked." (99432400)

    Quiet

    TV so positioned on the floor that the foot of the bed obscured part of the screen. It would have been better wall-mounted.(room 111) also, smell of stale cigarette smoke

  • 9/10 Anonymous (Young couple) 

    on  March 21, 2007

    the room was lovely, i enjoyed every moment of my stay

    the hand soap, it had no smell

  • 4/10 Anonymous (Solo business traveller) 

    on  March 20, 2007

    "To have a meal brought to my room I was charged an extra £3 which I thought was very expensive. My breakfast consisted of tea, orange juice, croissant and weetabix and cost £10.95." (99112855)

    All rather shabby and not very good value for money. The outer pane of the double glazed window was broken, the lid of the toilet cistern was broken in half and had been poorly repaired with tape.

  • 3/10 Anonymous (Solo business traveller) 

    on  March 2, 2007

    "I would not stay there again unless I was forced to. It was a lovely old building with beautiful grounds, but the annexe was poky and the bed was not too comfortable, felt worn, pillows hard. The whole thing was just seedy." (99323634)

    convenience to location I had to access

    Overflowing garbage bins outside my window. no tub facilities only a shower fixed flow. Low lights, difficult to read. On ground floor in annexe far from main building. This is not a good situation for a woman travelling alone. Bar dinner, microwave heated and not very good. Breakfast far too expensive. Parking did not feel safe, although there were no incidents.

  • 6/10 Gordon (Mature couple) 

    from Deal , United Kingdom;GB on  February 15, 2007

    "We needed somewhere to stay for a Bowling Final Competition, having got through the first two rounds and needed a second night, your staff were helpful. Having an additional lady with us it was hard to find a single rood at a sensible price (you had one!). For the price we had no complaints really." (99217245)

    Price was good, as we had a lady friend needing a single room

    We stayed one night then rebooked for a second night. Showers not so good in all rooms. Smoke alarm had plasic bag over it and the smell of smoke was terrible (not spotted by 'maid'). We had asked in plenty of time, for room for easy access (new knee joint to cope with)but were upstairs.

  • 5/10 Lisa (Young couple) 

    from Northampton , United Kingdom;GB on  February 1, 2007

    "The distance from reception to the room was quite far and complex and having a late check in i would have appreciated assistance. The bed was very low and the toiletries were limited. The biscuits were lovely however i had to take the long journey back to reception to get some milk." (99955471)

    The ease of checking in/ out & friendliness of staff

    The appearance & cleanlines of the bedroom and bathroom

  • 8/10 Anonymous (Family with older children) 

    on  January 31, 2007

    Some hotel rooms are very small but the room we had at the Quality Hotel was a generous size. Staff were very polite and nothing was too much trouble for them

    Nothing. Everything was fine.

  • 7/10 Alexandra (Other) 

    from Grimsby , United Kingdom;GB on  December 29, 2006

    "Although the general experience was good, I wish there had been more information in the room about the hotel and area. Attention to detail would have improved my overall scores, things such as the bed spreads being stained are off-putting. The decor of the room was good." (3305432618)

  • 7/10 Anonymous (Solo leisure traveller) 

    on  November 30, 2006

    spacious room

    very grumpy staff in the restaurant

  • 4/10 Mark (Solo business traveller) 

    from Warrington , United Kingdom;GB on  November 21, 2006

    "Stayed twice at this hotel, but will not use again" (99301323)

    room large, bathroom clean

    TV not working and staff not interested in fixing fault

  • 8/10 Anonymous (Solo leisure traveller) 

    on  November 18, 2007

    "I have stayed here in the past and found it a very friendly hotel, with staff being exceptionally kind, considerate and efficient. However I feel the standards of maintenance both in the rooms and lift area, in particular the decoration could be improved. Also the bathrooms could do with updating. I had great difficulty with the taps on the bath and the shower, although there seemed a continuous supply of hot water." (97370591)

    The Hotel is well situated for all the main road access in and out of Northampton. The staff are very friendly and efficient, and very patient in particular the bar staff on the night I spent there. Nothing was too much trouble for her. Also reception staff were excellent.

    There happened to be a problem with door entry to individual rooms during my stay, which meant a member of staff had always to let you in and out of your room.I was not impressed with the contractor supplying the hotel regarding this as I consider it very important for a gust to have their own access to a hotel room!!!! Having said that, the staff coped excellently with the problem.

    0 of 1 people found this review helpful:

  • 7/10 Anonymous (Solo leisure traveller) 

    on  November 12, 2006

    "Did not have the chance to experience food in restaurant but breakfast was dry and there was a poor selection of cooked food by the time I got down (08:45). Sevice was ok." (99063392)

    Guest room was in original part of oild house with nice decoration.

    Booked premier room - no soap in room. Premier room should have uprated toiletries and a face cloth. Water was not hot and shower hose leaked.

  • 6/10 Anonymous (Group of adult friends) 

    on  November 12, 2006

    "We were unable to gain access to the hotel when returning in early hours, the door buzzer did not activate the Duty Manager's bleep, or so he told us. I do not think it was switched on. We gained access via the emergency exit, which was a bit worrying as the security of the rooms was jeapordised and the Duty Manager was unaware of this." (3305540538)

    clean hotel, friendly staff.

    2 lights in room did not work.

  • 6/10 Clive (Mature couple) 

    from Skegness , United Kingdom;GB on  November 8, 2006

    bedroom and bathroom very clean, staff very pleasant and helpful.

    Room very small, nowhere to park due to conferences/weddings, no curtains at bathroom window. No lift to upper floors

  • 7/10 Anonymous (Young couple) 

    on  November 7, 2006

    good size room

    very noise hotel, sounded as if some one was moving furnature around till about 1 in the morning above my room

  • 4/10 Anonymous (Young couple) 

    on  November 6, 2006

    It was in a relitively quiet location and the rooms were cosy.

    The beds were very uncomfortable and hurt my back, there wasn't adequate bedding just a sheet and a horrible woolly blanket.

  • 2/10 John (Solo business traveller) 

    from Cambridge , United Kingdom;GB on  November 4, 2006

    Deadful, beakfast cold, inedible, no service - too fed up to complain

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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