Crowne Plaza Chester, Chester

Trinity Street, Chester, CH1 2BD
4 star

The Crowne Plaza Chester is situated within the walls of the historic and beautiful city. The 160-bedroom, non-smoking hotel offers a contemporary res...

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8/10 Overall rating

Category Average Rating
8/10 Check-in process
8/10 Your room
8/10 Working order of facilities / equipment
8/10 Order and cleanliness of the hotel
8/10 Performance of staff
8/10 Overall experience
8/10 Overall value for money
  • 6/10 Anonymous (Young couple) 

    on  August 12, 2008

    "Thoroughly enjoyed the weekend and the stay was adequate for the cost" (107127443)

    Most of the staff were willing to help

    no air con in the room and it was very uncomfortable, we were not informed and olny given a fan when we complained

  • 8/10 Ian (Mature couple) 

    from Glasgow , GB on  July 22, 2008

    "Good quality hotel with a few weak points." (108006892)

    Rooms are very comfortable and well equipped.Fittings are in a good state. The public rooms are attractive.

    Food quality is not up to the room standard and service of food in the bar is slow.

  • 8/10 Anonymous (Group of adult friends) 

    on  May 21, 2008

    Breakfast was superb and location of hotel was excellent - just off main thouroghfare of chester

  • 8/10 Anonymous (Mature couple) 

    on  May 14, 2008

    "The extractor fan was not working in the bathroom.It would have been helpful to have been told that the car park was £7.50 a night when we arrived to have given us the option of parking eleswhere e.g. The holiday inn carpark is free to park and is just down the road. We would of liked to have had a few drinks in the hotel bar but at £4 for a vodka and on a tight budget that was out of the question. On a positive note it was great that breakfast on Sunday was until 11.30am and what a fantastic choice." (97336285)

    The staff were very friendly and helpful at all times

    The window could have opened slightly more than it did. The extractor didnt work in the bathroom and you needed a degree in electronics to work out the air conditioning. I put my card in as requested but there was no booklet to explain what everything meant.

  • 10/10 Michael (Mature couple) 

    from Halesowen , GB on  May 9, 2008

    The overall look. Excellent lighting and lovely room layout.

    Noise from outside on our second night. Very noisy person shouting for at least 15 minutes.

  • 8/10 Anonymous (Mature couple) 

    on  May 8, 2008

    "A friendly welcome, high standard of accommodation, fabulous location so close to town and all amenities." (97243574)

    location, quality of room, quality of food

  • 10/10 Alison (Group of adult friends) 

    from Barnsley , GB on  May 8, 2008

    "The dinning room staff were excellent." (97750267)

    It was so central

  • 8/10 Robert (Mature couple) 

    from Derby , GB on  May 4, 2008

    "Restaurants, which are best, distance from hotel, price range. parking! £7.50 a day soon adds up. older travellers would appreciate discount parking.This is obviously for when I get older." (97988519)

    central location/contempory funishings

    price! cheeky aren't I, discount at weekends for none business travellers would be nice.

  • 10/10 Anonymous (Mature couple) 

    on  April 30, 2008

    "Extremely helpful staff and the special offers available made it a most attractive package. Standard of cleanliness first class, noise level nil and wuality of food extremely good. Wide choice at all meals. Very good value for money!" (97721830)

    Everything was excellent - nothing to compain about at all.

  • 10/10 Anonymous (Mature couple) 

    on  November 8, 2007

    "The Chester Crowne Plaza is an excellent hotel to stay in. It is right in the centre of town, all the shops, bars, restaurants are literally a 5 minute walk from the hotel entrance. The leisure facilities are excellent. The pool/steam room/jacuzzi etc is never crowded. Breakfast staff very pleasant and helpful. Rooms are tastefully decorated and cleaned to a high standard." (97202591)

    Close proximity to town centre. Leisure facilities.

    Having to pay 7.50 per night for the car park The hotel used to have a tea/coffee machine in the breakfast restaurant where you could help yourself to tea/coffee/capuccino/latte etc and it was lovely. Now you get a really strong pot of coffee.

    3 of 3 people found this review helpful:

  • 7/10 Anonymous (Group of work colleagues) 

    on  April 28, 2008

    Breakfast. Location.

    No Robes in the room, however this was quickly rectified by housekeeping who responded imediately. Eroneous bar bill on checkout. This too was quickly resolved

  • 10/10 Clare (Mature couple) 

    from Bradley wrexham , GB on  April 28, 2008

    "everything was fine and would recommend the Plaza for anyone staying overnight in Chester/." (97321606)

    clean,neat and organised

  • 10/10 Jason (Young couple) 

    from Wolverhampton , GB on  April 28, 2008

    "great" (97423970)

  • 8/10 Anonymous (Mature couple) 

    on  April 19, 2008

    "The location is excellent right in the centre of Chester. The food and service was good, the staff very friendly making us feel welcome. The leisure facilites were good. The room was very good - the bed was especially comfortable. All in all a very good hotel - worth the trip." (97530971)

    The staff were very pleasant and efficient, the hotel's amenities were all very good

    The parking - I would not have been happy if I had had to park in the public car park.

  • 8/10 Edward (Mature couple) 

    from Liverpool , GB on  April 17, 2008

    "This hotel is in a good location for Chester City centre. On this occasion we had travelled by train intending to get a taxi, however on leaving the station we noticed there to be a free shuttle bus service to the city centre. We decided to try this, the drop off point was a short walk to the hotel (4 to 5 minutes, the return bus may be picked up from the same bus-stop. Check-in (and out) was a smooth efficient process. The room was clean and well appointed with no disturbing outside noise (despite overlooking a main road. Restaurant for dinner was adequate rather than good, but no real complaint. Breakfast provided a reasonably good selection. All staff were both friendly and efficient. Overall all services were as would be expected for the price, in fact restaurant prices seemed quite reasonable for a hotel restaurant, bar prices were more in line with the premium normally paid in hotel bars. We had no negative observations." (97560091)

    Good central location, friendly efficient staff and overall good value.

  • 10/10 Paul (Mature couple) 

    from Rishton , GB on  November 8, 2007

    "Ideal position for stay in Chester. Cleanliness of hotel first class. Staff very attentative. Excellant leisure facilities including indoor pool if required. Only criticism is high price of drinks in the bar but plenty of pubs and restaurants nearby.Excellant restaurant just round the corner is Upstairs at the Grill but be sure to reserve a table in advance." (97803420)

    Excellant position within city walls

    Would have stayed in hotel more in the evening if drinks had been cheaper in the bar.

    2 of 2 people found this review helpful:

  • 8/10 Anonymous (Other) 

    on  April 9, 2008

    "Overall good clean hotel with pleasant staff. Dinner good and reasonably priced. Forget breakfast delivered to your room, over cooked, swimming in beans and rubber eggs. Club room facilities added bonus." (97012117)

    Clean, compact room and the use of the Club lounge

    Night time activity could be over heard from joining rooms!

  • 10/10 Simon (Mature couple) 

    from Leigh , GB on  March 26, 2008

    "brilliant place to stay great food and realy nice staff ,just like to add the swimming pool lad paul was a realy great lad and very good at his job nothing to much trouble for him at all he is a star" (97723463)

    very clean and modern

  • 9/10 Kevin (Mature couple) 

    from Newcastle upon tyne , GB on  November 13, 2007

    Good clean warm room

    Breakfast could have been better

    1 of 1 people found this review helpful:

  • 9/10 James p (Mature couple) 

    from Stockbridge hants , GB on  March 18, 2008

    "A well sited hotel within the city walls.Finding our way via the one way system was a bit fraught but we got there in the end! The booking confirmation shows directions ONLY from the North and motorways.As we were travelling from the South M5,M6,M54 and then A41 we were on our own!" (97746785)

    Everything worked as it should

    As usual in UK temperature in Corridors and rooms kept too high which I find oppressive.

  • 3/10 Paul (Mature couple) 

    from Liverpool , GB on  March 14, 2008

    Room was dirty

  • 8/10 Anne (Mature couple) 

    from Boston , GB on  March 13, 2008

    "Very good staff Clean roof but a little small and poor view" (97236203)

    Attentiveness of restaurant staff.

    The deal included evening meal but about half the menu had additional costs.

  • 10/10 Anonymous (Mature couple) 

    on  February 27, 2008

    comfortable and clean, with a relaxed atmosphere.

    hotel parking was limited.

  • 9/10 Michael (Mature couple) 

    from Wakefield , GB on  February 6, 2008

    "The Hotel is excellently located for a short break in Chester. A car is not required as the city is on the doorstep" (97204950)

    The quality/cleanliness of the accomodation

  • 8/10 Nicholas (Young couple) 

    from Bucks , GB on  February 2, 2008

    "The hotel was well located and the staff was very friendly. The hotel room was good but not needed a bit of refushingment as it was not to standards with the other crowne plaza hotels I have stayed before." (97299078)

    Location

    I have stayed at other crowne plaza hotels and this was the not as good as the others.

  • 7/10 Anonymous (Group of work colleagues) 

    on  January 17, 2008

    "ower all nice stay, good bed, easy going nice hotel." (97130293)

    Nice, clean and helpful staff

    repsetion on second floor, no one in door, bar close to early, need to have adabter in room

  • 9/10 Rudolph (Mature couple) 

    from Merseyside , GB on  December 18, 2007

    "Great central position for sightseeing and shopping, the room was very comfortable and the standard of cleanliness excellent, The staff were friendly and efficient and the breakfast was as good as we've had in any top hotel. I'll visit again for sure." (97395412)

    The general feeling of overall comfort and security plus the facilities

    Nothing realy apart from the walk to the overfow car park, I would suggest some form of pedestrian crossing in front of the Hotel.

  • 5/10 Anonymous (Young couple) 

    on  December 18, 2007

    "we would of prefered to have known that there was a grease theme night on that night and that we could not access the bar or reseraunt area as there were 200 sandys and dannys present!" (97613776)

    location

    poor view from room, poor quality of linen,towels, unable to book meal in resteraunt as there was a function on

  • 8/10 Ian (Other) 

    from Glasgow , GB on  December 13, 2007

    Accommodation and public spaces are very pleasant. Food and kitchen service has improved since this time last year.

    Minor point only. For mature customers, of whom there are many, the instructions on the air-conditioning are very small.

  • 10/10 Helen (Other) 

    from Halesowen , GB on  November 21, 2007

    Close to the City centre and efficient staff

    Paying for parking

    2 of 3 people found this review helpful:

  • 10/10 Anonymous (Mature couple) 

    on  November 15, 2007

    central position

  • 9/10 Gregor (Mature couple) 

    from Paisley , GB on  November 15, 2007

    "I could not find fault with the hotel,the breakfast menu and service was excellent and on one evening we dined in hotel and had a first class meal. On our arrival we were informed that the car park was full,however we were supplied with vouchers for a secure council car park within 100 metres,excellent service to address this unforseen problem. We left having had a very enjoyable weekend and will return." (97688043)

    Our room was well appointed,roomy and very clean.Nice touch to have complimentary water on each day of our stay,also a fan was in wardrop if required,however air con was working and was efficient.

  • 6/10 Eric (Other) 

    from Keighley , GB on  November 14, 2007

    "poor staff morale" (97747002)

    location

    unhappy staff

  • 9/10 Carol (Mature couple) 

    from Oldbury , GB on  November 13, 2007

    "we both enjoyed our stay,every one very friendly. i found every thing i needed to know on your webb site. we also loved chester. we will be back." (97832065)

    clean, stylish

  • 9/10 Anonymous (Young couple) 

    on  November 8, 2007

    Hotel was excellent in every way, very reasonable price. The reception staff were polite, friendly and helpful.

    Mainly the staff in the bar not friendly at all never even smiled. The car park being full which meant we had to carry our luggage to the car park round the corner when checking out.

  • 9/10 Robert (Group of adult friends) 

    from Crewe , GB on  November 7, 2007

    Hotel is very good, excellent location for the city centre. We were in an executive room, I would have liked a bigger choice in the Club lounge, maybe some cider and some spirits. The lounge was very warm which made it very uncomfortable. All in all I would recommend this accommodation.

    We had a dispute with the night bar tender over a measure of Port, and had to involve the duty manager for a resolution. Manager increased the measure to the correct volume.

  • 10/10 Graham (Mature couple) 

    from Fareham , GB on  November 6, 2007

    Really nice room, big and comfortable.

  • 8/10 Jean (Other) 

    from Dukinfield , GB on  October 31, 2007

    "Overall a very pleasant stay, however service in the bar area tended to be very slow (half an hour for a round of drinks) if you used waitress service, they don't really like to serve you at the bar but will if you insist. The staff were very polite and we would recommend the hotel to other people." (97828557)

    The room was very comfortable and clean.

    Would have expected freeview channels on TV. The chanels were basic BBC1, BBC2, ITV etc. and free wifi access would have been nice, a lot of hotels seem to be offering it these days.

  • 8/10 Anonymous (Mature couple) 

    on  October 20, 2007

    Everything was O.K.

    The coffee in the room was disgusting

  • 10/10 Graham (Mature couple) 

    from Lytham st annes , GB on  October 18, 2007

    "This hotel is well worth its star rating.From walking in the front door to Reception was like clockwork,the way we were dealt with booking in.The room was ideal with everything you need from being a buisness traveller,to a normal traveller..With mini bar,pc line,tea and coffee facilities in the room,everything was there..The restaraunt was superb,the food very good,and not really more than a 2 minute wait..The bar was great..All the staff were very polite and helpfull,and were called at all times Sir or Madam..The food was excellant.....The leisure facilities were very good,and the pool was good...We had to pay to park the car in the hotel car park,which was 7.50 pounds a day...No smoking hotel,but you could outside in a designated place....Overall,not one complaint we can think of and will be reccomending this hotel and all of its sisters hotels to our friends,and will come back to this hotel.." (97528891)

    Excellent room with all amenities that you need.

    Nothing

  • 7/10 Anonymous (Young couple) 

    on  October 17, 2007

    "Excellent room, not a great breakfast, mouldy bread!" (97744660)

    Very impressive

  • 9/10 Anne (Group of work colleagues) 

    from Wishaw , GB on  October 3, 2007

    "Very expensive when only one person is in the room." (97547348)

    Good decor, very clean

  • 8/10 Philip (Family with young children) 

    from Bisley , GB on  September 28, 2007

    city center, swimming pool, child friendly

    previous occupants of the room had been smoking significantly in the room; not sufficient parking

  • 9/10 Terri (Mature couple) 

    from London , GB on  July 20, 2007

    "The hotel was in great proximity to the event we were attending being Chester Races. After the event, however, it seemed staff were under pressure with the amount of people needing serving. They ran out of ice and customers had to wait a long time at the bar to be served." (99635494)

    We were given an upgrade to an executive room on check-in. Everything expected was readily available.

    Accommodation fine but the mini-bar was not stocked with spirits.

  • 10/10 Sylvia (Other) 

    from Lincoln , GB on  July 8, 2007

    "We were very gratefull for a free upgrade to an executive room, made our stay very special. Had dinner at the hotel the first night and it was excellent. Breakfast was lovely and plentifull. Great location for shops and staff were lovely, many thanks." (97471846)

    We were very gratefull for a free upgrade to an executive room, made our stay very special. Had dinner at the hotel the first night and it was excellent. Breakfast was lovely and plentifull. Great location for shops and staff were lovely, many thanks.

  • 10/10 S (Young couple) 

    from London , GB on  July 7, 2007

    "very nice hotel excellent facilities very friendly approachable helpful staff.would recommend to others." (99933673)

    modern clean and very pleasant

  • 10/10 Stephen (Mature couple) 

    from Stockport , GB on  July 3, 2007

    "Good location, good food, friendly staff, we would go back" (99212377)

    Clean, friendly staff, nicely decorated, comfortable well ran.

    The entrance is a bit strange, it's like underneath the hotel a bit like your in a subway but it didn't spoil the stay.

  • 7/10 Anonymous (Young couple) 

    on  June 27, 2007

    Swimming Pool, Bedroom

    Poor reception on the TV

  • 7/10 Anonymous (Mature couple) 

    on  June 20, 2007

    "Very Clean and handily placed hotel for town centre. Room rate did not include breakfast which at 14.95 per person would add another £30 to the double rate £109 to the bill. Hotel guests are also expected to pay for car parking at a 'reduced rate' of £7 or £8. A total of £145 per night seemed very expensive for a very ordinary room." (99402370)

    Very clean and handily placed hotel for town centre

  • 9/10 Marie (Young couple) 

    from Manchester , GB on  June 20, 2007

    Clean and well equipped rooms.

    Room service very limited after 11pm

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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