Hampstead Britannia, London

Primrose Hill Rd, Hampstead, , London, NW3 3NA
3

Between 3 underground stations, this hotel is within walking distance of the designer shops, cafe-bars and restaurants of Hampstead Village, St John's High Stre... more

 

£ Rooms from £59 (≈ $104) per night
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6/10 Overall rating

Category Average Rating
7/10 Check-in process
6/10 Your room
6/10 Working order of facilities / equipment
7/10 Order and cleanliness of the hotel
6/10 Performance of staff
6/10 Overall experience
6/10 Overall value for money
  • 5/10 Anonymous ( Other) 

    on  September 24, 2008

    "friendly but incompetent" (107208195)

    free newspapers, one competent person at reception

    asked to pay in cash at check out, guaranteed with credit card. all of my group were then forced to pre pay their rooms

  • 8/10 Charmaine ( Mature couple) 

    from Altrincham , GB  on  September 24, 2008

    "acceptable but hotel should use mattress toppers!" (107220122)

    good location parking. complimentary toiletries and shower caps not expensive

    mattress was poor:lumpy and no protector under the lower sheet. curtain lining was ripped stains on dressing table

  • 7/10 Anonymous ( Mature couple) 

    on  September 23, 2008

    "Fair stay" (107184737)

    Good beds, quit environment

    Old dated room, limited parking space

  • 7/10 Sharon ( Mature couple) 

    from Dukinfield cheshire , GB  on  September 10, 2008

    "location good." (107234262)

    good location for roundhouse venue primrose hill and camden market

    tatty furniture in rooms.. needs updating.

  • 8/10 Ali ( Mature couple) 

    from Altrincham , GB  on  September 3, 2008

    Nce location: Primrose Hill Park, Regents park. good transport facilities safe area

    Paking is a problem. Noise from generator? air conditioner?, except on 5th floor which I always insist on every time I book at Britania.

  • 9/10 Anonymous ( Mature couple) 

    on  August 21, 2008

    Rooms are variable - we often stay at this hotel and when given one of the better rooms the value for money is good - occasionally one ends up in a cramped and/or noisy one, but location is good and there is some parking available.

  • 4/10 Anonymous ( Mature couple) 

    on  August 18, 2008

    "Hotel was dissapointing given the cost. " (107175249)

    Was central for our visit and close to facilities, Retuarants etc . On a bus route, and close to a station.

    The hotel had a tired feeling about it, the lifts took forever to come, we used the stairs most times. Breakfast was poor, not very hot, toast was not fresh, coffee was stewed in the pots.

  • 9/10 Sarah ( Group of work colleagues) 

    from Taunton, somerset , GB  on  August 9, 2008

    "Nicely presented hotel, with clean facilities and good sized rooms - friendly staff and easy booking/check-in experience. Would suit short or long stay, fairly close to tube stations (chalk farm around 8 mins) and bus stops very close." (108065782)

    Good clean rooms and nicely presented hotel - easy check in with friendly staff.

  • 7/10 Anonymous ( Young couple) 

    on  July 17, 2008

    small and old bad, no smoking

  • 9/10 Anonymous ( Family with young children) 

    on  July 15, 2008

    Excellent value for money, friendly staff, good location.

  • 8/10 Anonymous ( Young couple) 

    on  July 8, 2008

    "Good" (108048371)

    Friendly and very handy for where we were going. good service

    a little worn and perhaps in need of redocoration

  • 9/10 Bryan ( Solo leisure traveller) 

    from Raleigh , US  on  July 7, 2008

    "Comparing the good with the bad, I would still side with all things good. It is a great value and fantastic location. Frankly, I only refreshed & rested in my room - my time was spent exploring London. It is a very short walk to the Chalk Farm tube and to the Roundhouse / Camden Town - where I saw all of the My Bloody Valentine shows. It is in a quiet neighborhood and easily accessible to quaint bakeries, beautiful parks, traditional pubs, and ample groceries. Bus lines stop out front. It is a safe, relatively clean, & friendly hotel - if you have high expectations then keep surfing for options that better serve those requirements. I came here for the value & location and was pleasantly surprised by services that were excellent. I will visit again and have already recommended them to my friends. A truly great value in a great location." (97189430)

    It the ease & comfort of booking my reservation online. Staff were very friendly & extremely accommodating. Uncommonly trustworthy & honest room service. Fantastic Hampstead location, reasonably quiet, and terrific value. Great balcony with eastern city views. Plentiful storage, outlets, and linens.

    My room could stand to be updated with new or shampooed carpet, bed covering, blanket, drapes, & chair. Stains were bountiful but I easily worked around them with self-consciousness, towels, and/or removal - not a terrible compromise, I think. Balcony door wasn't secure - would open on its own with any headwind - I secured it with cord. All complaints were indicative of heavy use and are understandable to me but I can see where some could find it objectionable, if not concerning and/or mildly repulsive. However, it is a great value and you should reflect on that before complaining - there are no promises of five star accommodations here.

  • 8/10 Anonymous ( Solo business traveller) 

    on  July 7, 2008

    "Ok for money soent." (108073882)

    Friendly bar staff. Good reception

    Room very hot. Low roof outside window meant not suitable for leaving window open. Not good idea for single female guest.

  • 3/10 Anonymous ( Solo leisure traveller) 

    on  July 1, 2008

    "The hotel was very well located and in an emergency are lack of other hotels I can see why people would stay there, however I found it to be over priced with poor service." (108077899)

    The Staff where quite friendly and helpfull, the room had a good view of the city, and the bathroom had everything that I needed.

    I had serious issues with the cleanliness of the room, there was quite a worrying looking stain on the duvet cover, the room was very outdated and a little smelly, there was a spider in the shower, and the TV had very poor reception.

  • 7/10 Anonymous ( Group of work colleagues) 

    on  June 28, 2008

    No air-conditioning made our room on the sunny side of the hotel unbearably hot even on an averagely warm day in June.

  • 3/10 Anonymous ( Other) 

    on  June 16, 2008

    "Disappointed with general standard of hotel for the price paid." (97466937)

    1. Staff command of English in some cases not good 2. Staff level of customer service unsatisfactory 3. Hotel offered room service but breakfast ordered arrived half hour late - too late - and in any case was missing at least half of items ordered! Second morning it arrived 20 minutes early when I was in the shower! 4. Hotel rooms very warm - no air conditioning 5. Beds uncomfortable: mattresses need replacing and sheets barely fitted properly

  • 8/10 Anonymous ( Group of work colleagues) 

    on  April 8, 2008

    "Limited car parking space, additional parking on street at pay meters during the day." (97252044)

    Simple, clean, quiet

    Room too hot, even with radiator turnd off for all 5 nights Breakfast list failed to show prepayment of breakfast for 2 mornungs

    2 of 2 people found this review helpful:

  • 7/10 Peter ( Solo business traveller) 

    from Preston , GB  on  June 13, 2008

    "Good, would use again" (97800282)

    location, acccess to Central London

    Smoking area was drifting smoke into main Bar area

  • 8/10 Anonymous ( Young couple) 

    on  April 4, 2008

    "Hotel in good accessible location, quieter than Central London, with convenient car park. Check in was straightforward and simple. Staff efficient and unobtrusive. Room modest and generally comfortable with plenty of storage, but the mattress was uncomfortable! Would definitely go back to stay in the same hotel, but think that the owners should invest in some new mattresses!" (97812631)

    Location, car park,

    Uncomfortable mattress!

    2 of 2 people found this review helpful:

  • 5/10 Dawne ( Solo business traveller) 

    from Ballabeg, iom , GB  on  June 12, 2008

    "Good location, room extremely hot all night due to no aircon and curtains were left open which made sun warm up room all day. Staff were courteous." (97293588)

    Good location, nice to have a drink on terrace. Bathroom was clean.

    Absolutely no air conditioning, decor and furniture very dated- although cotton sheets were clean didnt like the flowered throw over the top of bed. Also, could not shut the top window very noisy and windows and surrounds looked dirty.

  • 6/10 Anonymous ( Same sex couple) 

    on  April 11, 2008

    well situated free car parking

    noisey room from traffic

    1 of 1 people found this review helpful:

  • 7/10 Deborah ( Other) 

    from Cassano d'adda, milan , IT  on  March 27, 2008

    "The hotel is situated in a very calm area, with a bus stop at his side. Walking it's ten minutes from the chalk farm's tube station (northern line). The hotel is very clean and the personel really gentle. There always one person staying at the reception, so that you can return at the hotel even during night. The only bad thing is about some persons of the cleaning staff, doing stupid things in the corridor." (97161626)

    I liked the cleeness of the room and the bathroom and the disponibility of the receptionists.

    the room was really cold with freezeng air coming inside from the windows

    2 of 2 people found this review helpful:

  • 7/10 Dorothy ( Other) 

    from Surrey , GB  on  February 10, 2008

    "I was confused when we booked in as we were asked to pay for the room and I thought that when I gave my credit card details on line that the booking confirmation was my receipt of payment and that the money had been taken. I do not remember reading that giving my credit card details was only achieving booking my room. What happens to these details after our stay?(See above for my main reveiw.)It was a nice touch to have the free news papers for guests. The guys appreciated the T.V. in the bar for the football.This hotel in an ideal base for a couple of nights stop over but not suitable for a longer stay." (97360992)

    Quick friendly check in. good lift. Our room was adequate for our stay and the beds we reasonably comfortable. There were extra blankets and pillows in the wardrobe which was useful. It was nice to have a large coffe table and a T.V. Nice view over london from our large bedroom window.

    A bit old fashioned decor/furniture. Waitor in restaurant is not friendly and told us that we were not allowed to sit at the table we chose in an empty restaurant because it was a lunch time table!! H e was very efficient but lacked a welcoming smile and demeanor(I felt like a naughty school girl and my mum thought she was in an episode of Faulty Towers!!)The only diffence was that it had 2 glasses on it. The lighting in this hotel is drab. The hotel lacks atmoshere it felt like a ghost town a bit on the creapy side.. Bar staff efficient.The restaurant was freezing cold in the evening we had to keep our jackets on to eat our supper.The chips were so dry I got indigestion. Our room was a bit drafty but was warm enough. Our kettle did not work properly and there was insufficient milk supplies for 2 people.

    3 of 3 people found this review helpful:

  • 7/10 Anonymous ( Group of work colleagues) 

    on  June 10, 2008

    "OK" (97216230)

    Price we paid was reasonable, food good and facilities ok.

    No air con, room was warm.

  • 8/10 Anonymous ( Mature couple) 

    on  June 4, 2008

    "We had booked 2 nights here a couple of days earlier and were given a very small room smelling of tobacco and even more uncomfortable bed for the same price and told there was no alternative although we had made our reservation 3 weeks earlier - they did give us this much better room on the 5th floor on our return though. We have stayed here before and the rooms are very variable - if you are lucky its good value, if not its pretty awful" (97297051)

    On this occasion the room was large but and well equiped except for absence of a minibar

    The mattress was uncomfortable with the springs pushing through and the rough blanket and heavy quilted bed cover instead of a duvet did not help

  • 8/10 Barbara ( Solo leisure traveller) 

    from Ipswich , GB  on  June 3, 2008

    "a nice and quiet place to stay.." (97614440)

    the staff at the hotel are very helpfull and friendly.

    the only downside we thought was that the room could have looked a bit fresher,ie decor a bit dull.but a nice hotel all the same..

  • 3/10 Claudia ( Young couple) 

    from Cheltenham , GB  on  May 27, 2008

    "The location of the hotel was perfect for our needs. It was farly good value but the rooms were dated and everywhere needed painting if nothing else. The bathroom was dirty and smelt of urine." (97306373)

    The location is excellent.

    Staff were unwelcoming. Rooms were dirty and desperately in need of modernisation.

  • 7/10 Kirsty louise ( Group of adult friends) 

    from Portsmouth , GB  on  March 5, 2008

    "The only downside of my stay was that the room could of done with a bit of up dating ie the curtains were torn at the bottom and the matresses were very thin. A little modernisation would make it the oerfect stay, also the parking facilities were great - free parking ia a rarity in London" (97640744)

    1 of 1 people found this review helpful:

  • 7/10 John ( Mature couple) 

    from Liverpool , GB  on  May 26, 2008

    "parking space very tight, but any Free parking in London is good parking." (97603154)

    basic but clean

    if you had to have the window open,lot of street noise but it is London

  • 4/10 Anonymous ( Solo leisure traveller) 

    on  February 20, 2008

    The Hotel was Quiet

    The beds were really bad and the hotel wasn't very clean

    1 of 1 people found this review helpful:

  • 5/10 Anonymous ( Solo business traveller) 

    on  May 20, 2008

    "Didn't have my booking when I arrived. Told I could not put breakfast on my credit card when I had been told before that I could. Eventaully all this was resolved - but not smooth. Overall a reasonable hotel but marred by poor staff communication." (97947728)

  • 5/10 Anonymous ( Mature couple) 

    on  January 28, 2008

    very handy for the camden roundhouse.

    bathroom not cleaned properly-staff not really interested

    2 of 2 people found this review helpful:

  • 3/10 Anonymous ( Solo business traveller) 

    on  May 17, 2008

    very poor standard

  • 7/10 Anonymous ( Young couple) 

    on  February 7, 2008

    "We had a nice stay. Thought the room was tiny but it was clean and what more do you want really. Staff were helpful and friendly. We probably would stay here again because the price was good for london and it was easy to get to with two tube stations close by." (97727633)

    Room was clean

    Room small and was a bit cold

    1 of 1 people found this review helpful:

  • 6/10 Penelope ( Solo leisure traveller) 

    from Northampton , GB  on  May 14, 2008

    "For anyone wanting an overnight stay n this particular part of London - fine. But expensive for what was on offer." (97270464)

    Mostly it's situation - ten minutes walk back after theatre finished

    Nowhere in shower to hang products, towel etc

  • 8/10 Anonymous ( Group of adult friends) 

    on  May 14, 2008

    v HOT, NOT ABLE TO AIR THE ROOM AND NO FANS AVAILABLE

  • 8/10 Anonymous ( Solo leisure traveller) 

    on  February 5, 2008

    "Apart from the disappointing breakfast - I left the room hungry - all my needs were met. I enjoyed my stay and would come again." (97690697)

    Suited my needs - the room and bathroom were warm and comfortable. Reception were quick to order me a taxi which arrived 10 minutes early, which was better than late!

    The Continental breakfast was a huge disapointment. The waiter in charge was unsmiling and disinterested. At first only small rolls were on offer. These were dry and uneatable. When some croissants appeared they were flat, cold and equally uneatable. No-one came to ask how things were.

    1 of 1 people found this review helpful:

  • 6/10 Anonymous ( Mature couple) 

    on  May 7, 2008

    "If the room hadn't smelt I would have rated my stay 'very good'." (97030745)

    Price was affordable and staff were pleasant.

    Bathroom smelt very strongly of urine (or drains?) and the hot tap at the sink did not work properly. The bed was hard and could have done with a mattress cover underneath the bedsheet.

  • 8/10 Anonymous ( Solo business traveller) 

    on  January 28, 2008

    "whilst I have scored the hotel as adequate value for money I think this reflects the price of accomodation in london in general as I would expect to get breakfast incuded for this price.However I think it's competitive with other hotels in the area." (97697185)

    clean, in a safe area with good public transport and restaurants cafes nearby. near to where I was attending a course. other guests on my floor were drunk and noisy on one night of my stay and had kept me awake for almost an hour. However when I rang reception the night porter promptly called up to them and professionally dealt with them reasoning with them so they quitened down.the receptionist on check in was very helpful advising me on the easiest route to get to my course venue the next day.

    choices of food on bar menu was limited so I chose to eat elsewhere

    1 of 1 people found this review helpful:

  • 3/10 Anonymous ( Mature couple) 

    on  April 30, 2008

    "do not book this room if you would like a modern age stay. It was very old fashioned and dirty!!" (97501686)

    the room was far to hot!! Not enough air conditioning!!the bed covers where stained, the bathroom and shower where dirty!!

  • 3/10 Geoffrey ( Mature couple) 

    from Oldham , GB  on  January 27, 2008

    "Hotel needs refurbishment urgently." (97632419)

    Situation Bathroom.

    Stained carpets. Tobacco smell. Dated decor.Stained bed throws. Inadequate parking .Worn beds.

    1 of 1 people found this review helpful:

  • 4/10 Anonymous ( Family with older children) 

    on  April 22, 2008

    "The meal we had on our first night was totally sub standard, the soup has a thick skin on it, the bread rolls supplied was frozen, the salmon was served with Tartar sauce. We ordered a half bottle of Chablisand was serves with a full bottle, the waitress has little training in opening wine and in fact she did not serve it. The restaurant manager deducted £3.50 for 1 of our first courses as he knew it was sub standard. To top it all we were asked could we hurry up and leave as they were due to close the restuarant !!" (97114754)

    The location was ideal for my needs on this particular visit, relocating my daughter back to drama school.

    With a good location it is such a shame that the restuarant was so poor, also on returning back from a day out I was unable to order a drink at the bar and charge it to my room. Also we stayed on an extra night and were constantly badgered to make payment, it felt like total mistrust on the hotels part.

  • 6/10 Anonymous ( Solo leisure traveller) 

    on  January 20, 2008

    Staff are polite and helpful.

    Room was shoddy, needs redecorating urgently Bedclothes were clean but old stains were unsightly on top cover Shower was in poor condition.

    1 of 1 people found this review helpful:

  • 6/10 Roy ( Mature couple) 

    from Mississauga , CA  on  April 20, 2008

    reasonable cost, great location

    rooms were tired -the carpets were dirty/soiled and worn. The furniture was also old and stained/tarnished.

  • 7/10 Richard ( Solo leisure traveller) 

    from Bridgnorth , GB  on  January 15, 2008

    "No further comments" (97608137)

    Clean functioning shower

    Gloomy dated decor in bedroom. Sheets & blankets - duvets please.

    1 of 1 people found this review helpful:

  • 10/10 Vikram ( Solo leisure traveller) 

    from Glasgow , GB  on  January 7, 2008

    "The main thing which could prevent me for staying longer than one night is the matress: I found it to soft, like in most British hotels. The heating during the winter night was also not adequate. The room service menu might have improved --- the tray charge practically doubled the charge of menu items. But overall very good indeed." (97678107)

    cleanliness, price, location.

    bed too soft; closure of restaurant too early --- 'tray charge'. Room too cold especially at night.

    1 of 1 people found this review helpful:

  • 6/10 Anonymous ( Solo leisure traveller) 

    on  January 1, 2008

    "The hotel would benefit from a major refurbishment. The hotel is dated and i am sure it would attract more customers once the decor was made more modern." (97773594)

    close to ammenities

    the decor

    1 of 1 people found this review helpful:

  • 6/10 David ( Family with older children) 

    from Swansea , GB  on  January 1, 2008

    "we have stayed at this hotel on many occasions, as somewhere to stay whilst visiting the jazz cafe in Camden. We will continue to do so, as it is quite central and of course has the all important free car park -but space is limited, so don't take it for granted that you will find a parking space." (97060427)

    1 of 2 people found this review helpful:

  • 4/10 Anonymous ( Group of adult friends) 

    on  December 28, 2007

    "In general, a few of the staff at the Hotel were fairly unhelpful(when ordering drinks etc), verging on rude at points. More specifically when a friend had a specific problem he needed help with, the receptionist was very unwilling at first to help, she had to be persuaded into action. However, because we were only staying for one night, and it was fairly cheap for London standards it suited our purpose well- the rooms were basic but clean and functional, if a little dated!" (97813684)

    very dated

    0 of 1 people found this review helpful:

  • 7/10 Anonymous ( Group of adult friends) 

    on  December 25, 2007

    "Overall, we had a pleasant stay. The hotel was close to the club we wanted to go to and the hotel reception was very friendly and efficient. I would definately stay again as there was a car park and the room was spacious and clean." (97306536)

    The room and bathroom were clean and tidy, with plenty of closet space for clothes and suitcases

    The room was very cold even though the radiator was on full. This is something that needs to be addressed especially in winter. Our bathroom sink also appeared to be blocked.

    0 of 1 people found this review helpful:

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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