Wembley Plaza, Brent, London

Empire Way, Wembley, Brent, London, HA9 8DS
4 star

This hotel is ideally located near the stadium Wembley Stadium and Wembley Arena. The Wembley Plaza is located inside the Wembley complex in Empire Way. It is...

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£ Rooms from £59 (≈ $110) per night
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7/10 Overall rating

Category Average Rating
8/10 Check-in process
7/10 Your room
7/10 Working order of facilities / equipment
8/10 Order and cleanliness of the hotel
7/10 Performance of staff
7/10 Overall experience
8/10 Overall value for money
  • 7/10 Anonymous (Mature couple) 

    on  May 1, 2008

    "The hotel was booked for its proximity to the Wembley Arena. The staff are polite and attentive. Bar prices exorbitant. Room not double glazed and very noisy. Hotel OK for convenience if attending Wembley Stadium or Arena. Did not eat at the hotel so unable to comment on the standard of dining." (97406455)

    Clean and relatively spacious

    Very noisy (outside traffic)therefore not a good nights sleep

    1 of 1 people found this review helpful:

  • 7/10 Anonymous (Group of work colleagues) 

    on  July 22, 2008

    "too expensive but the food was excellent" (108067280)

    Excellent food

    Far too expensive for such a standard room

  • 8/10 Simon (Solo business traveller) 

    from Leeds , GB on  April 26, 2008

    "Exc3ellent value accomodation for a modest £59 - even got a suite as I arrived at 10.40pm. Just wasn't there long enough to take advantage of the facilities" (97018223)

    1 of 1 people found this review helpful:

  • 7/10 Anonymous (Family with young children) 

    on  July 14, 2008

    fantastic easy to use website

  • 8/10 Susanne (Family with young children) 

    from County durham , GB on  June 30, 2008

    STAFF WERE VERY FRIENDLY

    THE SHOWERS` THERMOSTAT WASN`T WORKING SO THE WATER WAS FAR TO HOT FOR A SHOWER.IT WAS TOO LATE TO REPORT (ONCE IN SHOWER !!) ,NO TIME NEXT DAY.

  • 9/10 Michelle (Group of adult friends) 

    from Newport , GB on  April 10, 2008

    Everything, as we were attending an Wembley event, the closness of the hotel was great, the hotel was very friendly, so much that we have booked the hotel for the next event

    1 of 1 people found this review helpful:

  • 4/10 Michael (Group of work colleagues) 

    from Rochdale , GB on  June 10, 2008

    "Was adequate for what we needed, but no way was it worth £169 per night. Stayed at a Premier Inn the night before for £52, it was much more modern and cleaner! Only stayed there because all the other hotels near by were full." (97163416)

    Very close to Wembley Stadium for events.

    Very expensive, booked online and was told no deposit required yet my card was charged immediately for all three rooms and £10 more than advertised!!Rooms weren't ready on arrival, had to wait 4hrs! Shower and bath very old and grotty.

  • 8/10 Anonymous (Group of adult friends) 

    on  June 10, 2008

    "I'd recommend hotel" (97740864)

    Good location for Wembley Stadium, rooms clean with good facilities (tea/coffee & iron and ironing board). health suite clean & tidy, nice indorr pool area.

    Although we checked in early when we returned to reception at the appointed check-in time our rooms were still not available. Having said that the hotel was very busy due to the concert at Wembley Stadium.

  • 9/10 Roger (Solo business traveller) 

    from Ingleby barwick , GB on  June 8, 2008

    "Excellent" (97480158)

    Extremely helpful staff Good position Exceptional value for money

    TV with limited channels (freeview)

  • 7/10 Anonymous (Other) 

    on  June 6, 2008

    "good" (97902999)

  • 7/10 Catherine (Mature couple) 

    from Bournemouth , GB on  June 4, 2008

    tv was situated in very bad position

  • 9/10 Anonymous (Mature couple) 

    on  June 3, 2008

    "Pleasant" (97756135)

    Comfortable bed, speedy check-in, prompt room service

    Room hot and stuffy, ordered newspaper never arrived

  • 4/10 Stuart (Group of adult friends) 

    from Beverley , GB on  May 31, 2008

    "not impressed" (97916090)

    internet booking good and reception staff good. location good

    at check in was told disabled room not available which was confusing as i had not booked this type of room ,also 2 rooms had been reserved for me yet had only booked one room. was only sorted by producing confirmation email.room too hot, no air con. lifts poor. room not bad but could not see TV when in bed, no fridge, bathroom had very dirty tiles

  • 4/10 Diane (Mature couple) 

    from Leeds , GB on  May 28, 2008

    "Ok, but i wouldnt recommend it to my friends" (97757469)

    The hotel was clean and in a good position because we were going to the wembley stadium.

    The staff tried to help but some of them found it difficult to understand english, we had no tea & coffee in our room and had to go out and buy our own, the kettle didnt work properly and also when you turned the tapon the water gushed out all over the floor.

  • 3/10 Anonymous (Group of adult friends) 

    on  May 22, 2008

    I did not like my room..very dirty and not 4 star

    I did not like my room..very dirty and not 4 star

  • 9/10 Anonymous (Solo business traveller) 

    on  May 12, 2008

    Staff pleasant. Room clean. Service prompt. Great location for travel into city. Good pool/gym.

    Food in restaurant uninspired.

  • 9/10 Anonymous (Group of work colleagues) 

    on  April 25, 2008

    "Hotel was very nice and the staff was great, but the incident during the night -- totally substandard. " (97182779)

    The staff was very accomodating and was able to provide info on getting around in the city, etc

    We had one incident. We had three rooms and the second night of our stay my sister in law and her fiance were abruptly awakened by the bellman and a guest insisting that this was this persons room and demanded that they come out of the room to be questioned. Once everything was seemingly corrected they were again asked to come out of the room for more questions. When she spoke to the person on duty when we checked out for our flight (3am) to head to the airport, the on duty person said there was nothing they could do about the incident -- that portion of the stay proved to be very unprofessional in my opinion and I will rethink staying at a Hilton for a while. We are stationed overseas and have family visit a couple of times a year and we travel and usually need three to four rooms. This was my first try with the Hilton..I will have to reevaluate my choices.

  • 8/10 Anonymous (Young couple) 

    on  December 4, 2007

    "what the room looked like, it was plain" (97243835)

    clean

    1 of 1 people found this review helpful:

  • 4/10 Terry (Mature couple) 

    from Tiverton , GB on  March 26, 2008

    "The bathroom was very grubby with cracked tiles and black grouting where it hadn't been cleaned. Window wouldn't shut properly causing a draught and howling all night. Had to wait ages at the bar to get served,not enough staff on. Certainly not 4 star more 2! Hotel very dated and in need of a good clean and updating," (97828022)

    Close to Wembley Arena

    Shabby!

  • 7/10 Colin (Mature couple) 

    from Shoreham by sea , GB on  March 24, 2008

    Good Location, Very Friendly approachable Staff especially Reception.

    Very expensive for a very normal room.

  • 10/10 Stephen (Mature couple) 

    from Bexleyheath , GB on  November 21, 2007

    "Overall our stay was very enjoyable, it was easy to book, the staff were friendly, the food was excellent and the accommodation above average. Great!" (97676714)

    Friendly, helpful staff. Good food!

    1 of 1 people found this review helpful:

  • 9/10 Brian (Solo business traveller) 

    from Mold , GB on  March 2, 2008

    "Good value" (97185411)

    Good value buffet restaurant, good location & facilities

  • 9/10 Anonymous (Young couple) 

    on  November 20, 2007

    "The hotel is walking distance to/from Wembley arena (where we were attending) & Wembley Stadium, so very handy if you are attending an event. Parking is free to guests except on event days at Wembley. Overall stay enjoyable, would definatley stay there again." (97548223)

    Rooms are nice & clean spacious. The bed was absolutley fantastic so comfortable.

    1 of 1 people found this review helpful:

  • 7/10 David (Mature couple) 

    from Truro , GB on  February 2, 2008

    "Only 5 mins walk to Wembley stadium, 10 mins to Wembley Arena. Windows single glazed, next door to construction site. Excellent Sunday lunch. Good swimming pool. No temperature control in room." (97253390)

    Good location and facilities

    No control over room temperature, window only single glazed so very noisy.

  • 9/10 Anonymous (Mature couple) 

    on  January 31, 2008

    "we expected that for a hotel of that size,there would be some form of live entertainment,even if only some piano music,this would have encouraged the guests to stay longer in the bar after their good night out at wembley arena. the staff were exeptremely polite and did all they could to make sure that our short stay was a pleasant one." (97176163)

    the bed was a good size and very comfortable with good bedding

    the overall standard of the room was quite poor. although very clean there was water damage on the lounge ceiling and the bathroom flooring is coming unstuck from the sides due to a leaky bath.

  • 8/10 Caroline (Group of adult friends) 

    from Bournemouth , GB on  November 14, 2007

    "Staying at Wembley Plaza made our night out at Wembley Arena a very pleasurable experience. We chose to have the hotel buffet before the show which was excellent value £21.95 (3 courses) with plenty of choice. Staff were excellent and keen to help on directions, etc and being in such close proximity to the Stadium and Arena was fantastic. Free parking was also available. We didn't realise there was a pool so didn't take any costumes but this was probably our fault for not checking facilities thoroughly before hand." (97281868)

    Could not have stayed any closer to Wembley Arena for our concert which was perfect. Could walk safely to venue within 5 minutes. Staff were very friendly.

    Our bathroom was dated and needed some attention and bedroom was clean but could be made to look more homely and inviting.

    1 of 1 people found this review helpful:

  • 10/10 Anonymous (Other) 

    on  November 14, 2007

    the breakfast was service was good

    1 of 1 people found this review helpful:

  • 8/10 Philip (Mature couple) 

    from Goring-by-sea , GB on  November 13, 2007

    "The room was quiet and away from the lift as we requested when bookinghe breakfast was an 'eat all you want' style buffet and was tasty, but overpriced, especially if, like my wife,, yoiu only had 3 pieces of toast and a cup of tea for your tenner. Still, overall no complaints and pleasantly surprised to find somewhere in central Wembley that was quiet and comfortable. Constructive criticism - I would have been irritated and not bothered to respond had I written this in capitals only to find yoiur comments at the bottom of the page - the 'NO CAPITALS' should be at the top of the page so yoiu see this first." (97056122)

    Clean, fairly recently decorated, large comfortable bed with good pillows, radiator that worked well.

    1 of 1 people found this review helpful:

  • 6/10 Carl (Other) 

    from Bolton , GB on  January 19, 2008

    "as per above i have stayed in better premier travel inns than your hotel & would not rate it a 4 star." (97056170)

    bed was ok

    the TV was crackling all the time & their were no batteries in the remote for the TV the Shower leaked all over the floor & would say it was more like a 3 star accomidation than a 4

  • 8/10 Anonymous (Other) 

    on  January 18, 2008

    "i enjoed my stay overall, the hotel was lovely with an indoor swimming pool, jacuzzi, sauna and gym. it was also well situated and of i high standard." (97112783)

    it was comfortable and well set out

    i was unable to turn off the radiator and it was extremely hot

  • 6/10 Steve (Solo business traveller) 

    from Wigan , GB on  January 15, 2008

    Car Parking & Well appointed room

    Check in was very slow, Keys were not working on 4th floor had to be let in by member of staff on each occassion i left the room. Very inconvenient and no appology offered for this.

  • 6/10 Anonymous (Young couple) 

    on  December 14, 2007

    "It was okay for the price but the lift up to the main reception from the car park was shabby as was main reception area" (97825019)

    Close to Wembley Arena

    Lifts and reception area dull and drab, not very welcoming.

  • 7/10 Anonymous (Other) 

    on  December 11, 2007

    The hotel was in a great location next to(Wembley Arena). The hotel had a Disco and a good bar. I loved the look of the swimming pool etc. and we had great view from are bedroom.

    The check in time is too late 3.00pm. As other hotels in this area are 1.00pm.e.g (Ibis hotel next door). Did NOT like knocks on door in the morning from cleaners at 8.00am and 9.30am and also lady asking if we were checking out this was at 11.00pm.(I told her yes at 12.00pm as paid for.)

  • 8/10 Susan (Mature couple) 

    from Wavendon, milton keynes , GB on  December 4, 2007

    close to venue, and good value, also included london parking and meals available quickly as we were rushed

  • 10/10 Peter (Mature couple) 

    from Cape town , ZA on  December 3, 2007

    "All our arrangements worked out well and we were very happy with our experience." (97918835)

    Spacious room, excellent view (4th floor), very pleasant barlounge area and very close to venue (Wembley Arena).

    The instant cash machine in the foyer was out-of-service which was an inconvenience but no reflection on the hotel overall.

  • 8/10 Anonymous (Young couple) 

    on  October 3, 2007

    "Overall I was happy with the stay as it was the hotel is perfectly situated within walking distance to Wembley Stadium and Arena. The staff were friendly and the pool/spa facilities were great. My Fiancé had a massage with the therapist and said it was the best massage she has ever had! (My fiancé is a beauty therapist so it must have been good)" (97558806)

    Very convenient (being next to Wembley Arena)

    Our room was situated on the fifth floor and was next door to the lift shaft which we could hear everytime somebody used the lift. It kept me awake at night.

    1 of 1 people found this review helpful:

  • 9/10 Anonymous (Young couple) 

    on  November 28, 2007

    "The hotel has a good feel about the place with nice facilities and friendly staff, thier is a good atmosphere in the bar and the room is comfortable and homely. The only thing i would say is that in the morning the lighting is not brilliant for getting ready, but gives a nice feel in the evening" (97568132)

    The room was very clean and the staff were excellant

    Lighting in the room was a bit dark

  • 8/10 Wendy (Same sex couple) 

    from Grimsby , GB on  November 21, 2007

    "I thought the hotel was very good value for money. The foyer was very clean and staff were very helpful. The room was basic, however there was every thing you needed. The bathroom needs updating and could of been a little cleaner. Overall I think it was a good hotel and I would recommend this hotel to my friends. It would be ideal if you were going to a venue at the wembley stadium." (97816538)

    It was very close to the fountain studios where we were going to.

    The bathroom could have been a little cleaner and updated.

  • 5/10 Anonymous (Other) 

    on  November 1, 2007

    "Suited purpose of visit ~ only 1 night stay" (97451441)

    Proximity to Wembley

    Staff unable to trace Booking ~ although confirmation print-out shown to staff..

  • 7/10 Sean (Group of adult friends) 

    from Coatbridge , United Kingdom;GB on  November 1, 2007

    "Great location, but never a Hilton, and never 4 star." (99120060)

    Great location for Wembley

    Never a 4 star hotel, had it's day, needs a revamp

  • 8/10 Anonymous (Mature couple) 

    on  October 27, 2007

    "Was very convieniant to arena 5 mins walk. staff were very friendly and when we asked for upgrade they did try and apologised when couldnt accomodate." (97767547)

    convieniance to arena, comfortable, very friendly staff

  • 3/10 Anonymous (Solo leisure traveller) 

    on  October 25, 2007

    definitely not 4 star standards - cleanliness was to be desired

  • 6/10 J (Mature couple) 

    from Bishops stortford , GB on  October 17, 2007

    "It was hard to find the hotel from Wembley Park tube station. A clue in the directions, such as make for the far side of the stadium would have helped. The hotel looks like an old office block, and the sign is quite discreet. The check in staff were very friendly, and we had a non smoking room on a non smoking floor. We had not realised there was a pool and gym, so did not have our swimsuits with us. We had a lovely light supper in our room, with great views. The shower took a while to warm up, but the bathroom was good. We had a very peaceful nights sleep. Breakfast was not great, especially for £12.95 each, but the staff were very friendly. No one seemed to know what was happening when we came to check out, but that may have been a small blip! Then the trek back to the tube. All in all, a very nice stay." (97234412)

    Fantastic view of the new Wembley Stadium. Total peace, in a big city. Room service was fast, the food and wine were good, and a very fair price.

    A little pricey to pay for breakfast on top of the room price. Strange smell in the corridor, although not in our room. Very slow check out.

  • 8/10 Jonathan (Young couple) 

    from St.ives , GB on  October 13, 2007

    "Basically a trouble free stay, and easy to find from the tube train station. After our Wembley event it was lovely to walk just a few minutes and then crash out in bed! We will certainly book again when the next Wembley event comes along." (99535818)

    Locality with respect to Wembley arena/stadium.

    Building work currently surrounding the area.

  • 8/10 Anonymous (Other) 

    on  October 8, 2007

    "The staff were pleasant and helpful. It was wonderful to have access to the pool and leisure complex within the hotel, which was pleasant to use and had helpful, friendly staff. When we arrived to check in at 3pm our room was not ready. This was an inconvenience as we had arrived at that time so we could do all the things we had planned. We felt that if the hotel could not cope with a check in time of 3pm then it should advertise a later time rather than inconvenience guests." (97580357)

    The rooms were clean and comfortable.

    The room was a little on the small side and the outside was very unattractive.

  • 9/10 Gemma (Young couple) 

    from Berghapton, norfolk , GB on  October 3, 2007

    "Staff very polite and efficient, rooms clean and tidy. Venue couldn't have been better for a concert at Wembley arena. V Good all round." (99939064)

    Check-in was very quick and efficient and a discrepancy with the room bill was also resolved very quickly and without fuss

  • 9/10 Anonymous (Young couple) 

    on  November 15, 2007

    big bed white linen

    aluminium windows

    1 of 2 people found this review helpful:

  • 10/10 Fiona (Young couple) 

    from Bellshill , GB on  January 25, 2008

    "I enquired about parking facilities several days prior to our stay which was never replied to. General transport advice re train and bus services/distance to London city centre." (97858151)

    General domestic facilities available Iron, hairdryer. tv and trouser press etc. Cleanliness of room and laundry service, leisure facilities.

    Adult movie option on tv!!

    0 of 1 people found this review helpful:

  • 8/10 Anonymous (Young couple) 

    on  December 4, 2007

    Closeness of Hotel to Wembley Stadium

    0 of 1 people found this review helpful:

  • 8/10 Anonymous (Mature couple) 

    on  November 21, 2007

    comfitable

    fire alarms going off.

    0 of 1 people found this review helpful:

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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