Windermere Hotel, London

142 To 144 Warwick Way, Victoria, London, SW1V 4JE
4 star

The Windermere is an award winning, small London Hotel centrally located near Victoria Station. Winner of Bed & Breakfast of the Year, Visit London Tourism Awar...

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£ Rooms from $177* per night
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8/10 Overall rating

Category Average Rating
9/10 Check-in process
8/10 Your room
8/10 Working order of facilities / equipment
9/10 Order and cleanliness of the hotel
8/10 Performance of staff
8/10 Overall experience
8/10 Overall value for money
  • 8/10 Anonymous (Group of work colleagues) 

    on  July 4, 2008

    Good clean rooms, friendly and helpful staff

  • 8/10 Anonymous (Mature couple) 

    on  June 22, 2008

    Friendly staff

    We thought exensive for what we got. I mis-interpreted its '4 star' rating as a hotel rating

  • 9/10 S (Mature couple) 

    from Swindon , GB on  May 21, 2008

    "This is the second time we have stayed in this hotel over the past year as our friends live around the corner. On both occasions the accommodation has been excellent, the staff aooommodating and the breakfast sufficient to keep you going throughout the morning. I would not have booked for a second time had the first stay been unacceptable." (97918349)

    Clean, tidy, comfortable beds, plenty of hot water for the shower, not noisy although it is on a main road.

  • 9/10 Anonymous (Mature couple) 

    on  May 4, 2008

    "We were impressed by the helpful staff. Another time we would try to book earlier and have a room on the first floor. It seemed to be a very well run and busy small hotel." (97141635)

    Good sized room and clean

    Rather cramped passages to the room

  • 10/10 Anonymous (Mature couple) 

    on  April 13, 2008

    No fuss, quiet room, good breakfast, good location

  • 7/10 Anonymous (Mature couple) 

    on  December 17, 2007

    "Good, clean, quiet zone, good location for sightseeing. The room and the batroom were small" (97822891)

    Location - cleanliness - kindness - food

    dimension of room and expecially bathroom without heating

  • 8/10 Francis (Young couple) 

    from Bowling green , kentucky , US on  December 3, 2007

    "Hotel was exactley as we were expecting , We booked a double deluxe room from photo,s on web site and glad we done so as for a deluxe there was'nt that much room , however it was large enough for our needs and had a nicle clean en - suite. The staff were friendly and un-obtrusive and all in all we had a very pleasant stay." (97006181)

    Clean , Tidy , Quiet , Great Breakfast and Friendly Staff

  • 8/10 Janet (Other) 

    from Liverpool , GB on  November 28, 2007

    "A very nice little hotel in all respects but i feel I got a room that was one of the less desirable ones. I would book again but ask for a room not in the sub basement" (97390509)

    Clean, comfortable and very nice staff. Very good position (and reasonably quiet for central London)Very good breakfast, nice little bar area.

    The room was in the sub basement, very very hot and i couldn't open the window being so exposed on that level. The bathroom was clean and perfectly adequate but in need of refurbishment.

  • 8/10 Anonymous (Mature couple) 

    on  July 31, 2007

    great breakfast; quiet; v helpful manager

    room/shower room a bit on small side

  • 9/10 Anonymous (Mature couple) 

    on  June 27, 2007

    "Clean room, efficient & polite staff staff, freshly cooked good food, excellent breakfast. Had we known we were in the ground floor room adjacent to front door & reception we would have requested a higher floor as we like to sleep with window open" (99747586)

    convenient location for stations

    street & front door lights shining through bedroom window and corridor light under door kept me awake along with front door buzzer and slamming into early hrs + creaking floor of room above and sirens along road.Room was very hot with windows closed and fan on all night.

  • 3/10 Richard (Solo business traveller) 

    from Budleigh salterton , GB on  June 24, 2007

    "This was an experience I would rather not repeat. The check in procedure was promising but it went downhill from then on. I was placed in a top floor room which was extremely hot although there was a fan provided. The climb to the top floor is not for the faint hearted. The shower room was no more than a converted cupboard. The room service was terrible with the staff not even regognising the item ordered fro the menu, when it did arrive it was not correct and I was overcharged. There was no management presence to report my grievances to. I was awoken at 01.30am by adjacent residents and there conversation went on until 04.30am which was all audible through the wafer thin walls. The only plus of this hotel was the clean room and acceptable breakfast but a good nights sleep is more important!" (99897887)

    Nothing

    Small room, very hot, cramped shower room, awful room service, noise from other residents, poor room separation.

  • 10/10 Jill (Solo business traveller) 

    from Newcastle upon tyne , GB on  June 22, 2007

    "My room had a double bed, flatscreen tv and was clean and nicely decorated. Staff at check in desk were friendly. The breakfast was nice, with the option of a cooked breakfast if you wanted it. It was no more than ten minutes walk from Victoria station, so was well located also, and fairly straightforward to find if you followewd the map from the website." (99371576)

    Clean, nicely decorated room with a flatscreen tv

  • 10/10 Anonymous (Solo business traveller) 

    on  June 19, 2007

    "The hotel was very convenient to trains/coaches (however, a more detailed map could have been provided). A little bit on the expensive side, given the size of the room (which was rather small) but everything was very clean. Staff very friendly and helpful. I would definitely stay in this hotel again." (99714383)

    Very clean and comfortable.

  • 8/10 Anonymous (Solo leisure traveller) 

    on  March 15, 2007

    "A nice friendly hotel. Room was a reseaonable size, clean and in good repair with real pillows not those foam filled things. Bathroom was somwhat cramped but had an excellent shower. Staff were firendly and helpful and the breakfast good. My only grumble was that the breakfast room was too small for the number of guests trying to use it." (99733602)

    Its location

    Very warm in the room even though the heating was turned off

  • 7/10 Anonymous (Group of work colleagues) 

    on  March 6, 2007

    "pleasant and would stay again." (99961728)

    Friendly, not too large

    rooms could do with the odd refurbishment

  • 10/10 Martin (Young couple) 

    from Watford , United Kingdom;GB on  February 21, 2007

    "A very pleasent overnight stay, the food was perfect , the staff very good , a hotel that really gives you value for money , would recommend to anyone." (99583228)

    spotless without fault,probally the best hotel weve stayed in within this country.

  • 7/10 Anonymous (Group of adult friends) 

    on  December 10, 2006

    "Outside of hotel looks good but inside needs general updating and refurbishment. Floors were uneven and step to get into hotel had a step down into hotel. Not too bad for getting in but very dangerous on going out. No notice pointing out that there was a step. Pimlico room (dining rooom) was definitely in need of a makeover." (99595645)

    Close vicinity to Buckingham Palace where we were attending an Investiture

    Position of dining room and nowhere to sit to have a leisurely drink.

  • 8/10 David (Other) 

    from Palmyra , United States;US on  July 19, 2006

    "This is a nice hotel in an desirable section of London. The staff were helpful and accomodating. The room was small, but that should be expected in most mid priced hotels in London. The only real complaint was the insect bites we experienced through the night. The restaurant was very nice and the staff there went out of their way to make us feel at home." (3304897102)

    Staff was friendly and helpful. Wait staff in restaurant were particularly nice.

    We had multiple bug bites during the night. I don't know if these were mosquitoes or some other creature. The hotel should look into window screens and possible exterminaters services.

  • 9/10 Jeanett (Mature couple) 

    from Stanford le hope , United Kingdom;GB on  June 7, 2006

    "The room was booked for an overnight stay. We found the staff friendly, cheeful and helpful. The room was clean, quiet, bright, near local points of interest and had everything you could need for an overnight stay. The room may have been a bit small for longer stays. The breakfast was hot and tasty and there was plenty of choice." (3304771556)

    Clean,quiet, bright, near local points of interest, had everything you could need for an overnight stay.

    Double room was quite small and the smell of new paint was overpowering at times.

  • 10/10 Anonymous (Other) 

    on  May 30, 2006

    "I was prepared for my stay therefore everything was as expected" (3304174254)

    the room was spotless and cleaned thoroughly every day. The staff went out of their way to help.

    No proper bar area to have a drink

  • 10/10 Paul (Mature couple) 

    from Barnstaple , United Kingdom;GB on  April 15, 2006

    "We booked this hotel, for the location, as we arrived by coach, and the fact that the tube was very close. The intention of the trip was to take in a couple of shows. We had no trouble getting around. The hotel has a restaurant, which serves very good meals. The only critisism, I have is ,at breakfast time you some times have to wait for a table, if a lot of guests arrive for breakfast at the same time. Over all I would recommend this hotel, for its friendliness, cleanliness, and location. P.Jeffrey Devon" (3304314133)

    The accomodation was excellent, the room was very spacious, and very clean, the standard of cleanliness, was very high, and unlike most hotels the replenishment of the coffee, tea ect, was excellent.

    I have no dislikes at all.

  • 9/10 Anonymous (Mature couple) 

    on  March 26, 2006

    "See above." (3304389628)

    Close proximity to Victoria Bus and Train stations. Friendly, helpful staff

    It would be helpful if the 'blurb' explained there was no lift. (Stairs may be a bit of a problem for arthritic knees!)

  • 9/10 Theresa (Mature couple) 

    from Edinburgh , United Kingdom;GB on  December 4, 2005

    "Owner managed hotel with excellent delightful staff. Our double room was very tiny and up alot of stairs. Not so good with an arthritic knee. However the young man who greeted us carried our cases and couldn't have been more helpful. Convenient for Victoria and does seem to be competitively priced for this convenient location." (2926822)

    Clean, central and very pleasant helpful staff

    No milk with tea and coffee tray which had very meagre supplies.

  • 9/10 Chris (Solo business traveller) 

    from Cheadle hulme , United Kingdom;GB on  October 30, 2005

    "Excellent small hotel in a great location, near to Victoria Station bit in a quiet, pleasant area away from the hussle and bussle. Clean, efficent and friendly staff. Only had a breakfast but it was fast,tasty and well presented. They even had a free broadband internet connection downstairs in the bar/restaurant area, very handy! Well recommended." (2898121)

    Clean, friendly staff, small and efficient

  • 7/10 Anonymous (Mature couple) 

    on  October 21, 2004

    "Buono se nella stanza giusta" (1600709)

    Buona colazione, alcune camere carine e comode

    Non c'è verde intorno, alcune stanze troppo piccole con docce troppo strette

    1 of 1 people found this review helpful:

  • 7/10 Michael (Solo business traveller) 

    from West bromwich , United Kingdom;GB on  October 26, 2005

    Friendly Staff

  • 9/10 Frank (Mature couple) 

    from Guernsey , United Kingdom;GB on  August 18, 2005

    "In a big city like London we felt safe in your hotel we liked the security you provide the staff were very friendly and we felt if we had a problem in London we could approach them for advice" (2016958)

    Clean and tidy

    Nothing comes to mind

  • 8/10 Irving (Mature couple) 

    from Princeton , United States on  May 23, 2005

    "Overall, our stay was fine. The location near Victoria Station facilitated our easy movement around the city, and to Gatwick at the end of our stay. Good experience." (1835538)

  • 9/10 Roger (Solo business traveller) 

    from Leeds , United Kingdom on  April 19, 2005

    "Good fair priced hotel that met all my requirements" (2130414)

    Quiet smoke free room & friendly staff

    NA

  • 9/10 Anonymous (Group of work colleagues) 

    on  January 22, 2005

    "Perhaps I did not read the literature properly but a guide on what end of Warwick Way the hotel was situated would have helped." (1821919)

    Close to where we were working, friendly and welcoming reception by hotel staff.

  • 9/10 Anonymous (Same sex couple) 

    on  January 19, 2005

    "Overall very good. Very handy for all local attractions." (1806295)

    Friendliness of staff

    Drinks in bar quite dear.

  • 9/10 Caroline (Group of adult friends) 

    from Ramsgate , United Kingdom on  November 22, 2004

    "Excellent location - very clean - very secure feel to hotel" (1677896)

    Clean & Secure

  • 8/10 Anonymous (Young couple) 

    on  November 4, 2004

    "No more comment, it all went very smoothly." (1644519)

    Good quality of stay throughout

    None

  • 8/10 Anonymous (Mature couple) 

    on  November 2, 2004

    "I would like better directions on how to find the hotel." (1591424)

    The food Good service Convenient location Relaxed atmosphere

    Location of room and its size

  • 8/10 John (Family with older children) 

    from Preston , United Kingdom on  August 31, 2004

    "Overall, enjoyed our brief stay very much - not much to add to summary points, staff were particularly attentive and helpful, we enjoyed the meals we had there, but we did anticipate a licenced bar as the hotel description said there was one, but if there was one we never saw it! It didn't detract too much, however, and we would happily use the hotel again." (1413242)

    Helpful staff, enjoyable meals, attractive room

    Lack of bar facilities

  • 8/10 Anonymous (Family with older children) 

    on  July 9, 2007

    Hotel pequeño con ambiente muy agradable y limpio, un desayuno excelente incluído en el precio, atención muy amable del personal. Lo recomiendo.

    Un ascensor.

  • 7/10 Anonymous (Mature couple) 

    on  June 8, 2005

    "Die Awards mit denen auf der Hompage des Hotels geworben wird sind Auszeichnungen für kleine Hotels und sind auch schon von 1991/92." (2269491)

    Das Hotel ist von Victoria Station gut zu Fuß zu erreichen. Das Frühstück ist ebenfalls gut. English Breakfast wird nach Wunsch fisch zubereitet.

    Der Frühstücksraum liegt allerdings im Keller, zwar mit Fenstern aber eben mit entsprechender Aussicht. Die Flure und Treppen sind sehr eng, vielleicht hatten wir mit dem Zimmer 34 unter dem Dach auch Pech, es war auch sehr klein.

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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