Best Western Mostyn Hotel, London

4 Bryanston St, Near Oxford Street, Westminster, Marble Arch, London, W1H 7BY
3  

One minute's walk from Oxford Street and Marble Arch, our hotel was built as a private residence for Lady Black. Meeting your needs will be our pleasu... more

Check In:
Check Out:
 

£ Rooms from £80 (≈ $141) per night
Enter your dates of stay to see rooms to book

8/10 Overall rating

Category Average Rating
8/10 Check-in process
7/10 Your room
8/10 Working order of facilities / equipment
8/10 Order and cleanliness of the hotel
7/10 Performance of staff
8/10 Overall experience
8/10 Overall value for money
  • 8/10 Anonymous ( Solo business traveller) 

    on  January 13, 2008

    Competitive Price

    Nothing

    1 of 1 people found this review helpful:

  • 7/10 Anonymous ( Mature couple) 

    on  September 24, 2008

    "Was adequate for the purpose of the stay" (107199247)

    Hotel very conveniently located and would be reasonably priced if the room which we were given was a reasonable size - definitely too small for 2 people - however we did arrive early and were able to get the room as we needed to change our clothes to go to a wedding. Staff very pleasant.

    The bedroom poor and no brfeakfast room available - this however should be rectified shortly

  • 4/10 Althia ( Mature couple) 

    from Mareeba , AU  on  September 21, 2008

    "Not a pleasant experience but served the purpose. They may be undergoing renovations." (107106602)

    Excellent location for our needs.

    Hotwater shower tap came off in hand, couldn't adjust water temperature. Room too warm. No breakfast included.

  • 9/10 Anonymous ( Same sex couple) 

    on  June 5, 2008

    "Relaxing atmosphere and centrally situated location for shopping" (97341358)

    Pleasant staff

    One plug stuck in the washbasin in the bathroom

  • 6/10 Anonymous ( Young couple) 

    on  May 7, 2008

    TV in rooms were not very good.

  • 9/10 Marcus ( Solo business traveller) 

    from Tadcaster , GB  on  November 20, 2007

    "As per usual this hotel excelled in all aspects!!!" (97243332)

    Clean modern rooms

    1 of 1 people found this review helpful:

  • 5/10 Ian ( Young couple) 

    from Arundel , GB  on  March 3, 2008

    "First impressions were good. The reception area was clean and shiny and what you'd expect from a London hotel but after riding the elevator to the floor we were greeted by the instant smell of cigarette smoke all along the corridor to our room, which had 'no smoking' signs on the wall. The room was a good size and clean but in this day and age to not have double glazing was almost unforgivable. We both got virtually no sleep because of the noise outside. The sink in the bathroom didn't drain properly so filled with water without having to use a plug! After a long day we just wanted to watch some TV and fall asleep but the reception on the set was unwatchable so that relaxing evening was dashed. I phoned down to reception to see if it could be fixed and was given an excuse and informed that it wouldn't be fixed any time soon. The staff on reception the following morning seemed more interested in their own conversation than checking us out so I just threw the room cards on the desk and left. We've stayed in Best Western hotels before and had no problems so this was a bit of a let down. We won't be staying in this one again." (97978066)

    The location.

  • 7/10 Lynda ( Same sex couple) 

    from Sittingbourne kent , GB  on  February 27, 2008

    "The room was smaller than anticipated especially as it was an upgraded executive room. The shower was only just warm and the foam pillows were most uncomfortable, although we did not ask if their were any other option. The lights operate with a key card which would have been helpful to know before we were plunged into darkness. However the hotel is very central and the staff were fairly helpful and very pleasant" (97783510)

    very modern bathroom and lovely full length balcony windows, very comfortable beds

    shower warm water inly, foam pillows very small room

  • 5/10 Mary c ( Mature couple) 

    from Nr bridgwater , GB  on  February 12, 2008

    It was in the process of a refurb. Very noisy room.

  • 5/10 Anonymous ( Group of work colleagues) 

    on  January 1, 2008

    "It was disappointing not to be told when booking that there was extensive refurbishment work taking place at the time of my stay. The common areas, reception / bar etc were essentially a building site. On a more positive note, in terms of location and price the hotel was ideal. I would recommend once the works have finished." (97293087)

    Nicely furnished room, comfy bed.

    The television did not work and a large, clearly visible area behind the bed had not been cleaned for a considerable period of time and was thick with dust / dirt.

  • 5/10 Kerry ( Young couple) 

    from Leics. , GB  on  December 30, 2007

    The close proximity to Oxford St

    The messy building work being carried out during our stay, no hair dryer in the room, room needed decorating

  • 8/10 Anonymous ( Mature couple) 

    on  December 26, 2007

    "If there had been a porter at the door I wouldn't have had a £60 parking ticket for taking the case into reception.Not pleased about that at all. It made it an expensive stay." (97370639)

    The bathroom was very good

    Room a bit small and not a lot of space in the wardrobe.

  • 8/10 Anonymous ( Solo business traveller) 

    on  December 16, 2007

    bathroom facilities,

    no mini bar

  • 7/10 Peter ( Mature couple) 

    from Ely , GB  on  December 6, 2007

    It was convenient for where we had to go to

    It would have been nice to know that the hotel was being refurbished and most of the hotel facilities ( Bar and Restaurant ) were closed.

  • 7/10 Anonymous ( Young couple) 

    on  December 5, 2007

    "The breakfast was a big let down - no range atall for the price! And the tv was also a let down. The decor of the room was nice and was the only pleasant part of the hotel experience. Staff weren't very friendly at reception for check-in and check-out, which is a big let down, these reasons have put me off the hotel and refrain from booking in the future. The refurbishment didn't really affect the stay." (97026474)

    nice room - but the tv didn't work! Which was a big let down.

    Staff weren't really on top of things, didn't know how long we were staying for, were quite rude at check out, which put us off

  • 7/10 Anonymous ( Mature couple) 

    on  November 26, 2007

    "Good. Noisier than usually experience in central London. Maybe no double glazing? We would stay here again but look into a larger room." (97249839)

    Friendly and helpful staff. Nice room with beverage facilities and the nice touch of biscuits(cookies) Good location for central London and underground lines.

    The room was much smaller than anticipated.

  • 9/10 Haset ( Group of work colleagues) 

    from Shepparton , AU  on  November 22, 2007

    "The location is very convenient. Travel to and from Airports. It was most helpful to be able to have a Hotel arranged vehicle to Heathrow. It would have been great to have such a service available upon request on arrival." (97982232)

    Management and staff were very helpful and very courteous especially Mohammad the night Manager.

    Accomodation was excellent and the cleanliness was impeccable. The only dislike was the key tag not working but Mohammad was most helpful in sorting out the problem.

  • 8/10 Stephen ( Mature couple) 

    from Stowmarket, suffolk , GB  on  November 13, 2007

    "Building work did not affect us, but I was unaware of it and it could have caused a problem. The bar-restaurant had limited choice for dinner." (97619251)

    Good size bedroom

    Bathroom was very small

  • 3/10 Anonymous ( Solo business traveller) 

    on  October 31, 2007

    "On checking under the bed the morning after my stay I found that it had not been cleaned properly. Tissues and papers had been left under the bed. The room did not smell clean. I have stayed in better hotels for less money in London several times before this." (97270137)

    It was close to central London

    My room was not clean.

  • 8/10 Judith ( Other) 

    from High wycombe , GB  on  October 27, 2007

    "The hotel satisfied the purpose which was an overnight stop while shopping. i deally situated to Oxford street and the underground.Staff on reception pleasant and efficient. Breakfast was basic and was not included in cost of room. Service just OK, need prompting e.g for tea, toast." (97267037)

    The accomadation was basic but adequate for a 1 night stay. For longer stay room was probably a little small for 2.

    Alot of work was going on in hotel. Noisy at night because of traFFIC

  • 5/10 Anonymous ( Mature couple) 

    on  October 15, 2007

    Good central location; the room was nicely furnished; friendly front desk staff

    The bathroom!

  • 9/10 Martha ( Mature couple) 

    from Troy, michigan , US  on  October 10, 2007

    "Our London stay at this hotel was very comfortable. It is very conveniently located, within walking distance of several of the prime locations of interest in London. The room was very clean and of adequate size. The continental breakfast included with the room offered a decent variety of choices." (97364884)

  • 7/10 Stuart ( Solo leisure traveller) 

    from Glasgow , GB  on  July 15, 2007

    "This is a good Hotel in a convenitent location, just off Oxford Street. The staff were friendly. The single room I had was small but had a good sized ensuite bathroom. The only negatives were at check-in, I arrived a bit early and was asked to sit and wait and they'd let me know when it was ready, but they seemed to forget about me as when I went back to the desk an hour later I was told my room was ready and I could go up. Also there is only one guest lift which was small and quite slow, I would have been happy to use the stairs but other than the fire escape chart on the back of my room door these weren't marked. Overall a good hotel and I would go back." (99053440)

    Good location

    Only one lift which was small and slow

  • 7/10 Anonymous ( Mature couple) 

    on  July 15, 2007

    Excellent staff.

    Small room. no tub.

  • 6/10 Michele ( Solo business traveller) 

    from Trowbridge , GB  on  July 7, 2007

    relatively easy to find

    that it overlooked the back of the hotel and the vents, and fans were so noisy that I couldn't open my window, which is normally natural to my stay

  • 8/10 Graham ( Solo business traveller) 

    from Leeds , GB  on  May 21, 2007

    "The hotel was efficient , clean, room very nice only draw back was the bus stop outside the window at basement level if acoustics could be solved there would be no complaints" (99897090)

    room very clean nice room generally

    unfortunatly basement room, which was not the problem, it was the bus stop outside the window, very noisy

  • 10/10 Anonymous ( Mature couple) 

    on  May 3, 2007

    "this hotel, although situated just of Oxford St, was so quiet and comfortable - the staff were very helpful - letting me use the staff lift to get to the basement dining room as I have difficulty walking - they provided my partner with champagne as it was his 60th birthday!! - we enjoyed our 3 night stay very much and would stay there again" (3305500191)

    Good welcome, clean room and comfortable bed - helpful staff - good breakfast

  • 7/10 Anonymous ( Solo business traveller) 

    on  April 23, 2007

    "Check in process was a bit slow. I was passed from one person to another before the process actually commenced. Room was compact (but hey, this is London)and furnishings and fittings somewhat worn. Breakfast was basic but ok. Would have been more helpful if staff in the breakfast room left a teapot/coffee pot on the table as it was a bit difficult to attract their attention for top-ups. A satisfactory stay if you are (literally) looking for a bed for the night. A great location for West End attractions." (99473579)

    Excellent location. Well placed for tubes and the West End.

    Hotel room a bit tired-looking. Some of the fixtures and fittings were a bit worn. Could do with some refurbishment.

  • 7/10 Anonymous ( Mature couple) 

    on  April 10, 2007

    "Excellent break in London." (99427371)

    Good location.

    Refurbishment in hotel and not told. Woken at 8am 2 mornings with someone drilling into the walls directly behind our bed. Also fumes from adhesive were very strong in our room and corridor.

  • 8/10 Anonymous ( Mature couple) 

    on  March 17, 2007

    "We enjoyed our stay, the location is excellent being close to Marble Arch makes it an ideal venue for business or leisure. The Hotel is very comfortable and has good facilities, the only dislike was the small slow lift serving the upper floor rooms." (99992483)

    Excellent location, comfortable room with good facilities, excellent breakfast

    Lift is slow and small for the number of room served.

  • 3/10 Nicola ( Same sex couple) 

    from Benfleet , United Kingdom;GB  on  March 6, 2007

    local to theatres etc..

    noisy, tatty hotel, breakfast included did not include english hot breakfast, unwanted early morning call, un helpful staff,

  • 9/10 Julie ( Solo leisure traveller) 

    from Belmont , United Kingdom;GB  on  February 22, 2007

    "Ideal location for shops, tube etc. Breakfast delicious. Staff very friendly and helpful." (99300671)

    Excellent location, very pleasant staff, small but very well furnished room.

    Nothing

  • 9/10 Laura ( Other) 

    from Leicester , United Kingdom;GB  on  February 20, 2007

    Very friendly and helpful staff

    Building work outside

  • 8/10 Sharon ( Group of adult friends) 

    from Basildon , United Kingdom;GB  on  February 4, 2007

    I liked that it was a big room, and very clean.

  • 10/10 Stephen ( Mature couple) 

    from Whiterock , United Kingdom;GB  on  January 31, 2007

    "The location of the hotel was perfect for ease of access to the main areas of central London. After a long journey it was so nice to be greeted in such a friendly and professional manner. All questions were answered and assistance with route planning willingly given. A warm and welcoming place to rest after a long day sight seeing, before the evenings cultrural delights." (99443216)

    Clean, warm and comfortable

    Nothing. It was a really great break in very comfortable surroundings.

  • 10/10 Anonymous ( Mature couple) 

    on  January 27, 2007

    "The only concern we have is traffic noise heard from the room. Perhaps we were unlucky in the allocation of room." (99678355)

    Good size roon.

    Traffic Noise

  • 3/10 Bernadette ( Mature couple) 

    from Middlesbrough , United Kingdom;GB  on  January 27, 2007

    "Our first room, 409, had faulty locks, we were locked in on two occaisons which was very distressing, as 30 minutes earlier the fire alarms had gone off,only later did we find out that it was an error. We had to be moved, this involved re-packing our cases to be moved to 112. This room had no heating and the windows dod not close fully leading to a cold night, the heating was eventually fixed after a couple of hours, but again causing a great deal of inconvenience. The main lift did not work at all during our stay, we had to use the service lift which could only accomodate two people at a time, this was very claustrophobic, so for the remainder of our stay we used the stairs. The bar ran out of draft beers on out first night and only served very expensive bottled beers." (3305558040)

    Room size & quality.

  • 7/10 Anonymous ( Young couple) 

    on  January 25, 2007

    "overall pleasent stay great location" (3305563430)

    location.

    lift out of order/ poor bar

  • 7/10 Obaid ( Solo business traveller) 

    from Moradabad , India;IN  on  January 20, 2007

    location is excellent

    room was not in very good condition and bed was not comfortable.

  • 8/10 Anonymous ( Mature couple) 

    on  January 17, 2007

    "Overall a good choice for us. No gripes other than the inevitable traffic noise in spite of double glazing and having topay extra for English breakfast. Minor defects in the room were not a problem, for example the sink drained very slowly and the plug lever had no top. Beds a bit sqishy for us but we slept well enough." (99562371)

    Warm, clean and conveniently situated

    Traffic noise, having to pay extra for an English breakfast.

  • 8/10 Ilana ( Solo leisure traveller) 

    from Ariel , Israel;IL  on  January 16, 2007

    location is Excellent breakfast is good restaurant staff is very good

    the room i got at first - wasn't suitable for anyone to stay in

  • 7/10 Anonymous ( Group of adult friends) 

    on  January 15, 2007

    "One of the 2 rooms was not ready at 5pm so 1 room was upgraded altho it did not seem much bigger. The other room had not been refurbished and was not acceptable and was changed without a problem." (99999303)

    Very central location. Comfy beds and pillows.

    Small rooms. Graffiti on lift doors.

  • 10/10 Anonymous ( Group of adult friends) 

    on  January 4, 2007

    "The hotel was ideally located for the tube and central London. Our room was fabulous, our friends were in standard accommodation but this was still good." (3305475298)

    we had booked a double room for the night but all the double rooms were booked when we arrived and we had automatically been upgraded to a suite before we arrived which was great, the roomwas fab!!

  • 7/10 Anonymous ( Young couple) 

    on  December 21, 2006

    Great Location and well priced.

    Room was next to the vents so noisy all night. Bathroom very hot.

  • 9/10 Linda ( Mature couple) 

    from Leyton , United Kingdom;GB  on  December 20, 2006

    "a very enjoyable stay at this clean and well situated hotel." (3305515266)

    situated close to oxford street for shopping helpful and friendly staff.

  • 9/10 Mary ( Group of adult friends) 

    from Cork , Ireland;IE  on  December 12, 2006

    "Overall we loved the hotel and the location was fantastic. The room was very clean and well-equipped with plenty of towels and toiletries. However it looked onto the fire-escape and some vents which made the room very dark during the day and also the air a little grimy. As mentioned above the room was adjacent to the lift so we were woken alot during the night by people getting out of it. On our second morning there was such a long queue for breakfast that we had to skip it - even though we had paid for it. If we had known this was likely to be the case beforehand we would have taken breakfast in our room, even at the extra cost. Perhaps this could be mentioned at reception on arrival." (3305516622)

    The room was very clean and very well equipped with towels etc. The check-in was fast and efficient.

    We stayed in room 123 which was next to the lift and so, at night we were woken a number of times by people getting off and chatting before moving towards their rooms.

  • 9/10 Anonymous ( Other) 

    on  December 2, 2006

    "The hotel was well located for the purposes of our visit, very convenient for the shops. The staff at the hotel were very helpful in finding out any information that we requested. Would use the hotel again. Very good." (3305504217)

    Clean room well maintained

  • 9/10 Anonymous ( Mature couple) 

    on  November 29, 2006

    The breakfast croissants were terrible. On the other hand this is our only complaint.

  • 10/10 Anonymous ( Mature couple) 

    on  November 26, 2006

    This hotel is a short walk away from Marble Arch tube station and just round the corner from Oxford Street, making it a pretty central location. Our room was a very acceptable size, very clean, with a lovely bathroom. There were tea making facilities, with plenty of supplies. Despite some extraneous noise (unavoidable in London), the hotel itself was very quiet.

  • 9/10 John ( Solo business traveller) 

    from Melton , United Kingdom;GB  on  November 25, 2006

    "The shower was powerful, the bed comfortable and free broadband connection." (99795070)

    Convenient location

    Rack rate is expensive

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

hotel map

Hotels Nearby

Email me great deals & news

Why sign up?

Bookmark with:

What are these?