Petersham Hotel, London

Nightingale Lane, Richmond, London, TW10 6UZ
4  

The Petersham is a prestigious hotel located in the upmarket London suburb of Richmond upon Thames. Located between London and Heathrow, The Petersham is perfec... more

 

£ Rooms from £70 (≈ $123) per night
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8/10 Overall rating

Category Average Rating
9/10 Check-in process
8/10 Your room
8/10 Working order of facilities / equipment
9/10 Order and cleanliness of the hotel
8/10 Performance of staff
9/10 Overall experience
9/10 Overall value for money
  • 9/10 Anonymous ( Mature couple) 

    on  September 30, 2008

    "Excellent" (107481242)

    Excellent concierge - really helpful Afternoon tea on the terrace overlooking the river is a must!

    Room was a little small

  • 8/10 David ( Mature couple) 

    from Devon , GB  on  September 9, 2008

    Friendlyness of staff, willingness to help

    Delayed service at breakfast, which took 1 hour, dispite advising staff we were in a hurry.

  • 7/10 Anonymous ( Mature couple) 

    on  September 2, 2008

    "oK shame about breakfast" (97565265)

    view from balcony in room.

    poor breakfast

  • 8/10 Mary ( Young couple) 

    from Twickenham , GB  on  August 21, 2008

    "I am used to staying in really good hotels as I travel a lot on business. While the Petersham is up there with the best of them in terms of location and some staff, I won't forget the service at breakfast which was very poor - they really should address this - it really let the hotel down. First step I'd suggest would be employing some staff who could speak English and who generally looked like they might remotely care about what their job was. It's the one thing that has stuck in my mind about the stay which is a shame." (97956423)

    I thought that the staff at reception were exceptional. I used the hotel to get ready for my wedding and they were great. One guy in particular was just wonderful - he remembered my name everytime I popped down for something and was just a star. Really great service from the reception team. They even made a point of getting my room ready well in advance of when I needed it.

    The service in the breakfast room was extremely poor. We had to repeatedly ask for more butter, more toast, milk and sugar weren't on the table, the staff were indifferent. At least one couldn't understand English. It was really disappointing and surprised me given the quality of service elsewhere.

  • 9/10 Anonymous ( Solo leisure traveller) 

    on  August 13, 2008

    "I booked an economy single room and found the room comfortable and equipped with all I needed, including shower caps, shower gel, hairdryer. The room was small and facing onto a back courtyard, but this was no problem. The room was spotlessly clean and very comfortable." (108023715)

    Excellent location with views of the Thames, boats, bird life and cows in the meadow. Courteous and friendly staff. Period building is elegant with a sweeping staircase and quiet, unfussy ambiance. Restaurant offers top quality cuisine. Very generous breakfast with wide choice to cater for all tastes.

  • 9/10 Michael ( Mature couple) 

    from Naples, fl , US  on  July 19, 2008

    Dining in evening and tea

    Reported problem - in room safe stuck closed - not fixed. Overhead lighting in bathroom made it difficult to shave or for my wife doing makeup (Needs a mounted wall mirror.)

  • 9/10 David ( Young couple) 

    from Lane cove, nsw , AU  on  July 7, 2008

    "Friendly service, well appointed rooms & great quality food" (97292211)

    The service was fantastic. The restaurant had a good menu and the quality of food served was great value for money. Room quality was also great value & well appointed

    TV reception.

  • 8/10 Janet ( Mature couple) 

    from Chlorakas , CY  on  June 21, 2008

    "It was a special occasion and the hotel was just right. Would like to stay again in a room with river view." (97740300)

    Good hotel in a lovely setting. Very comfortable bed and good quality bathroom products.

    Not really a bad point just room a bit dull i.e. decor

  • 7/10 Gerald ( Mature couple) 

    from Stockport , GB  on  May 25, 2008

    " Our stay was too short to really express an opinion but 'not bad' comes to mind." (97312936)

    Good view from dining room and some bedrooms, quiet with,mainly,courteous helpful staff.

    A problem we had when breakfasting was not dealt with properly. I won't go into detail.

  • 7/10 Joanne ( Other) 

    from Brighton , GB  on  May 22, 2008

    "Although disappointed my single room had no views and on asking for a change found that no single rooms had a view I decided that I would have to enjoy a long leisurely breakfast each morning to accomodate this loss. My room was small and slightly tired looking but other than that it met my needs for 7 days. The staff on a whole were exceptionally friendly and while using the computer in lobby several nights to complete a test for the seminar I was on I felt we became friends. For me the breakfast was a little too greasy and not the best I have tasted and although I was specific with my quantity they did not always listen and gave me more. No Good if you wish to lose a little weight. On the whole I had a wonderful relaxing experience at the hotel which was good as my seminar was intense and draining. Great night sleep every night." (97143944)

    For my purpose location was excellent. On arrival views were outstanding. Evening & night stay were very friendly, warm and welcoming. Nothing was too much trouble. Having parking was a plus for me.

    Disappointed that single rooms have no option but to have no views what so ever. Why should a single room be penalised. We all like views. Especially when we have them at home. On Tuesday, Wednesday & Sunday the Maitre D needs a personality check. I have never come across such a sour faced lack of personality person type person in a position that's role is to serve people, your guests. I noted several dissatified guests on his days. If he doesn't like to smile and be friendly and take note when a precise order is made he should either leave personal matters in the car park, go on a training course or find an alternative profession. The other morning Maitre D's were excellent.

  • 9/10 James ( Solo business traveller) 

    from Dunshalt , GB  on  April 27, 2008

    "Nice hotel and good service from friendly and helpful staff." (97129878)

    Good sized room.

    Room was too warm and as it was ground floor could not open window overnight.

  • 8/10 Peter ( Solo business traveller) 

    from Abingdon on thames , GB  on  March 16, 2008

    "Delightful Hotel with spectacular river views and very professional (and friendly) staff. I will visit again." (97748233)

    Delightful Building and charming setting.

    Some aircraft noise but not too intrusive

  • 9/10 Josephine ( Solo leisure traveller) 

    from Bognor regis , GB  on  October 18, 2007

    "Richmond being my home town and living there for many years, the hotel was a place I knew and admired. A remarkable building situated in an amazing landscape and to stay there was delightful. Additionally the close proximity to town centre, river and park meant that I could walk with ease from the hotel and not have to take the car!" (97293527)

    everything was most satisfactory

  • 9/10 Frederick ( Solo business traveller) 

    from Stony brook , US  on  October 13, 2007

    "The staff was incredibly attentive and pleasant at all times. It was a pleasure to stay at the Petersham." (97568456)

  • 9/10 Anonymous ( Mature couple) 

    on  July 12, 2007

    Very friendly & effecient service

    No tea making facilities in the room

  • 8/10 Geoffrey ( Group of adult friends) 

    from Shaftesbury , GB  on  July 12, 2007

    "Our only problem was the bar at The Petersham had surprisingly poor atmosphere considering the position,it seemed an afterthought rather than a pleasant central facility.I would have it in the neighbouring conference room and expand the restaurant as we had a long wait for breakfast due to limited tables there." (99887286)

    great views,nice room

  • 10/10 Michael ( Young couple) 

    from Axminster , GB  on  July 12, 2007

    "this is a fantastic hotel and would recomend to everyone." (99936285)

    fantastic atmosphere excellent service. great view of the river,had a great stay will be back again.

  • 9/10 Barbara ( Mature couple) 

    from Hassocks , United Kingdom;GB  on  July 11, 2007

    "Had a wonderful time , if I had to have a negative I would hsve liked tea and coffee making facilities in the room" (99444894)

    Excellent restaurant

    Nothing

  • 5/10 Neil ( Young couple) 

    from Launceston , GB  on  July 10, 2007

    Clean and tidy accommodation in a great looking hotel.

    Decor requires some minor attention.

  • 7/10 Paul ( Solo leisure traveller) 

    from Cannock , GB  on  May 24, 2007

    area

    lack of hot water for shower

  • 10/10 Anonymous ( Solo leisure traveller) 

    on  April 27, 2007

    Beautiful location - and extremely pleasant & welcoming staff

    Some difficulty in getting a table in the restaurant as it was so busy! But only because it's good!

  • 8/10 Anonymous ( Group of work colleagues) 

    on  March 1, 2007

    "Nice Character hotel" (99604924)

    Great restaurant

  • 5/10 Anonymous ( Solo business traveller) 

    on  December 5, 2006

    "I would have rated most things Good/excellent if not for the smoking issue." (99664748)

    The rooms and the food were very good,also the majority of the staff

    Why are all the rooms non-smoking?From July 1st 07 that will mean there will be not be anywhere to smoke inside the hotel.Also,until then, why is there not a smoking section in the restaurant?More than 1 in 4 of the population smoke.

  • 8/10 Paul ( Group of adult friends) 

    from Bristol , United Kingdom;GB  on  November 12, 2006

    "An excellent qualty hotel, friendly and helpful staff perfectly located. The single rooms are rather small but still good value for money." (99231124)

    Overall position and quality of the hotel

    room rather small

  • 8/10 Bernard ( Solo leisure traveller) 

    from London , United Kingdom;GB  on  November 2, 2006

    "For such a nice hotel ,tea facilities should always be provided." (99922454)

    Very clean and daily complete change of linen

    Tea facilities requested ,kettle did not work

  • 8/10 Anonymous ( Solo business traveller) 

    on  October 21, 2006

    "I have stayed already a few times in the Petersham hotel and it gives you a great feeling staying there. The Victorian style of the hotel is well safeguarded. Prices are at the higher range but the great atmosphere and excellent dinner absolutely matches the costs associated to it. No negative surprises in that sense." (99145163)

    I stayed in one of the single rooms which are small but adequate if you just need the room to sleep like I did. The hotel has a great Victorian atmosphere and you feel easily at home. the dinner was of a high quality and prices were in line with the quality of the hotel.

  • 10/10 Anonymous ( Solo business traveller) 

    on  September 16, 2006

    The staff were incredibly helpful and eager to please

  • 8/10 Anonymous ( Mature couple) 

    on  August 25, 2006

    "Disappointed tea and coffee facilities were not available in the room without asking. They were delivered at no cost, but nevertheless it would have have been better if they were there to start with." (3304498908)

    Nothing in particular.

    A better view would have been good. Write up said most views had a river view. Ours did not.

  • 9/10 Anonymous ( Solo leisure traveller) 

    on  August 7, 2006

    "An excellent hotel provoding all I needed for an overnight stay in a quality hotel." (3304760519)

    Public rooms, site of hotel,views from bar and restaurant, excellent food.

    would have liked tea and coffee making facilities in room without having to ask for it.

  • 9/10 Anonymous ( Solo leisure traveller) 

    on  July 25, 2006

    "The hotel is in an excellent position with great views of the river. Staff were excellent and the breakfast very good. I would have asked for a room on the shady side of the hotel though during a heatwave as I always forget English hotel rooms don't normally have air conditioning." (3304684891)

    Although only a single room, everything was included. Very comfortable and cosy.

    The toilet was difficult to flush and the shower head was wobbly. The room faces south and was very hot as the curtains hadn't been drawn prior to my arrival.

  • 6/10 Janet ( Group of adult friends) 

    from Menston , United Kingdom;GB  on  July 20, 2006

    "Wonderful views, but nowhere to sit outside in the gardens. Slow service at breakfast. Hospitality trays only on request in bedrooms. Continually cancelled room keys" (3304645862)

    Comfortable beds

    Inadequate storage in bedroom, no cupboards or drawer space

  • 8/10 Alan ( Solo leisure traveller) 

    from Eastbourne , United Kingdom;GB  on  June 29, 2006

    "the breakfast food was a little disappointing. Fried egg hard and bacon dry and hard." (3304818330)

    neat and tidy and clean

  • 10/10 Amanda ( Solo business traveller) 

    from Enfield , United Kingdom;GB  on  May 15, 2006

    "A lovely hotel, well positioned near to Richmond centre but far enough away to be quiet. Very friendly, helpful staff, the room was comfortable and english breakfast was more than ample with plenty of choice." (3304533356)

    It was comfortable and practical

    Tea & coffee making facilties should have been in the room without having to ask for it.

  • 8/10 W r ( Solo leisure traveller) 

    from Swindon , United Kingdom;GB  on  May 9, 2006

    "I like the Petersham. It is comfortable, friendly, the facilities are fine and the food is good. I find the staff to be particularly friendly and helpful." (3304641084)

  • 7/10 Barrie ( Mature couple) 

    from Wirral , United Kingdom;GB  on  April 30, 2006

    Bed to small

  • 4/10 Elizabeth ( Solo business traveller) 

    from York , United Kingdom;GB  on  March 25, 2006

    Nothing - tired dated - no tea and coffee making afcilities. You need a refurbishment quickly to retain future business. I was extrememly disappointed and felt cheated on a value for money basis.

  • 10/10 Anonymous ( Other) 

    on  March 1, 2006

    "A really good hotel; pleasant scenery, lovely old building give it much character, room was good and staff excellent. Food was excellent. Highly recommended" (3304223538)

  • 8/10 Anonymous ( Young couple) 

    on  March 1, 2006

    "The actual room size, that there is no mini bar, the view!" (3304288309)

    the hotel's location, food, staff...

    The rooms, there is no mini bar in a room for £170!

  • 10/10 Kevin ( Group of adult friends) 

    from Tewkesbury , United Kingdom;GB  on  February 9, 2006

    We were unable to have dinner at the hotel on Friday Night !

  • 8/10 Daniel ( Young couple) 

    from Failsworth , United Kingdom;GB  on  December 14, 2005

    "The hotel was in a beautiful location,with excellent views from our hotel room.The staff were all very helpful and nothing was too much trouble." (2906842)

    good facilities and spacious room

  • 9/10 Anonymous ( Group of work colleagues) 

    on  November 23, 2005

    Room clean, all equipment working and on a very cold 2 days the heating was excellent. The restaurant very good but not cheap. Breakfast very good and included in the booking price.

  • 10/10 Stephen ( Young couple) 

    from Ø. gausdal , Norway  on  October 7, 2005

    "Directions to the hotel on the online were a touch confusing...when we left the station. Could have been just us who aren`t so good at geography" (2492861)

    the view

    ...it was a touch noisy in our room...noise from the road below...perhaps better double glazing

  • 9/10 Richard ( Mature couple) 

    from Great yarmouth , United Kingdom;GB  on  August 9, 2005

    "The setting and views, the room, the restaurant and the staff were all top drawer. It wasn't cheap but it was worth the extra cost for a really special stay." (2455009)

    Wonderful river views, comfortable, clean, well equipped (but see below) and a shower that worked!

    Amazed that you do not provide hospitality trays, given the room rate was £273 per night! That early morning cup of tea is a must for me and I don't want the hassle of ordering from room service first thing in the morning.

  • 10/10 Anonymous ( Mature couple) 

    on  July 11, 2005

    "It was an excellent location very central for visiting London. Pleasent walks along the Thames Path just a few minutes from the hotel. Made to feel very welcome nothing was too much trouble for any of the staff. The bathrooms are luxurious, very clean, lovely range of complimentary products available and fluffy robes. River view rooms have simply stunning views. Food in the restraurant although a little pricey was of an excellent quality and offered a superb menu. Everyone deserves a speacial treat and for us this was it." (1901199)

    Everything!!.

  • 9/10 Christine ( Mature couple) 

    from Coleshill , United Kingdom;GB  on  July 7, 2005

    "I said on booking form that my husband was slightly disabled and we would like a room near a lift. It was the closest to the lift, but there were still several stairs and I would have liked to have known this first.Therre were other rooms with no stairs. The hotel information said it looked out over the river, but our room over looked the car park. I would have liked to have the option of a river view room" (2439569)

    Good position lovely building

    tea & Coffee making facilities in bedroom

  • 9/10 Adrian ( Group of adult friends) 

    from Birmingham , United Kingdom;GB  on  June 25, 2005

    the actual setting is superb with friendly staff

    staff too brush up on their english

  • 8/10 Margaret ( Mature couple) 

    from Clophill , United Kingdom;GB  on  June 23, 2005

    "Excellent booking and reception service, pleasant room if a little tied. Room rate very good value and breakfast again of a high standard. Staff extremely helpful and friendly." (2076444)

    Excellent staff and superb location with beautiful view over the Thames

    Some of the decor is tied and room furnishings need updating

  • 9/10 Andrew ( Young couple) 

    from Colchester , United Kingdom;GB  on  June 23, 2005

    "Save yourself £100+ by booking a non-river view room. The food and drink in the hotel are good but expensive. Next door to the hotel is a great pub with 2 sun terraces, good home cooked food at pub prices." (2404084)

    Its a beautiful hotel overlooking the Thames. The staff are very helpful and the concierge is very knowledgable on local logistics. The location is very handy for visiting Twickenham rugby stadium.

    The vast difference in price of the River view rooms is ridiculous.

  • 10/10 David ( Mature couple) 

    from Braintree , United Kingdom  on  June 15, 2005

    "The friendliness and efficiency of the staff, the quality of the food, the comfort of the room, the character of the building and the stunning view from our bedroom window across a beautiful stretch of the Thames. The close proximity to the Thames enabled us to enjoy a wonderful walk along the river to Hampton Court, and, in the other direction to Kew Gardens. There are also an excellent choice of restaurants in Richmond itself, which is close by and in easy walking distance - as is Richmond Park." (1965242)

    The friendliness and efficiency of the staff, the quality of the food, the comfort of the room, the character of the building and the stunning view from our bedroom window across a beautiful stretch of the Thames.

    Perhaps a drinks bar in the room - struggling to think of anything else!

  • 10/10 John ( Mature couple) 

    from Kings lynn, , United Kingdom  on  June 8, 2005

    "I found all the information I required on your web site and was not disappointed." (1963151)

    Just what we were looking for,all round good service

    Cannot think of any.

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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