pentahotel Reading, Reading
Oxford Rd, Reading, RG1 7RH
Formerley the Renaissance Reading hotel, now the Penta Hotel Reading, this is an elegant 4-star hotel in the heart of Reading, just 30 minutes from London and a...
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Rooms from $84* per night
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8/10 Overall rating
| Category | Average Rating |
|---|---|
| 7/10 | Check-in process |
| 7/10 | Your room |
| 7/10 | Working order of facilities / equipment |
| 8/10 | Order and cleanliness of the hotel |
| 7/10 | Performance of staff |
| 7/10 | Overall experience |
| 8/10 | Overall value for money |
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James (Young couple)
from Kidlington , GB on August 5, 2008
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Philip (Young couple)
from Andover , GB on August 1, 2008
"Pleasant surroundings, nice room, central location, good price. Would definitely stay again." (107107595)
The hotel had all the facilities you would expect from a 4* and we got it at a bargain price. Much of it appears to have been refurbished, giving a clean and well polished impression. Free "pay" movies was a nice bonus.
Staff at reception didn't know anything about the attached Millennium Spa and didn't want to go out of their way to find out for us. Location of car park is ridiculous - a good 10 minute walk with heavy bags was not pleasant. Staff told us that we could have pulled up outside to drop off our bags before parking but I noted that other people who did that had their bags left unattended in the foyer - not a good idea in Reading. Breakfast was very expensive and there was no option of a cooked breakfast via room service - I would expect this in a 4*.
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Peter (Mature couple)
from Melton mowbray , GB on July 28, 2008
"I have stayed at this hotel several times and will continue to do so, and look forward to seeing the style of refurbished room." (107106950)
Town centre location, good size clean room, free movies and internet
Rooms are looking a little tired, but I have been told that they are currently being refurbished.
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Anonymous (Solo business traveller)
on July 21, 2008
"The hotel needs a makeover. A fresh coat of paint and the replacement of carpets and furniture would make a huge difference. The carpet in the 2 rooms I stayed in were disgusting, very worn/travelled and i refused to walk in the room in my bare feet. The furniture in the rooms are outdated and very basic and the general appearance of the hotel is not inviting in the least. The staff seemed friendly enough and the leisure area was the best part of the hotel. Something would need to change before considering staying at this location again. " (97157133)
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Shantelle (Other)
from Aldershot , GB on July 4, 2007
the room was fantastic and it was worth my money and the staff was excellent and attensive to my needs.
2 of 2 people found this review helpful:
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Anonymous (Other)
on July 14, 2008
"Did the job, but nothing special." (108004556)
Central location, walking distance to local restaurants
Room was tired and in need of a make over.
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Anonymous (Solo leisure traveller)
on July 14, 2008
"The niggles I have are minor, and overall I was very happy with my stay, and eas excellent value for money. I will stay here again." (108052579)
Clean and tidy room, politeness of staff, town centre location.
Broken cupboard door in bedroom (minor niggle). Confusion regarding pre-stay information - confirmation e-mail said internet access was £15 which was more than I wanted to pay and so I didn't bring my laptop. The card on the internet wire in the bedroom said £10 - which I would have been happy to pay.
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Eileen (Group of work colleagues)
from Moorestown , US on July 10, 2008
"We stayed rather than look elsewhere because of the size of our group and it would hve been too complicated to leave. " (97428609)
The lobby provided a place for our group to gather. Bar, TV were good features.
Air conditioning was horrible, Mattresses were horible, Breakfast buffet & coffee was bad, room was not very clean, pull out bed had a urine stain on the mattress pad.
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Julie (Group of work colleagues)
from Smethwick , GB on July 7, 2008
Excellent value for money. Free movies on tv. Nice leisure facilities.
Swimming pool did not open until 8.00 am at weekends. Bar expensive.
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Anonymous (Young couple)
on April 25, 2007
"Excellent hotel, friendly helpful staff and great facilities. Definitely plan to stay there again." (99859315)
Clean well equipped room, comfortable bed and good sound proofing
Too many sports channels on the tv, not that I watched much tv.
2 of 2 people found this review helpful:
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Anonymous (Mature couple)
on July 5, 2008
bed to small poor thought we had ex suite/
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Tim (Young couple)
from Torquay , GB on June 28, 2007
"Overall a pleasent stay can't fault the facilities and location. My only complaint was i didn't receive my morning paper even after i phoned reception to ask where it was." (99252629)
Lovely room extremely clean. No complaints at all.
The car park is a bit strange. Feels separate to the hotel.
1 of 1 people found this review helpful:
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Anonymous (Mature couple)
on July 1, 2008
"nice hotel just dident expect the problems at the start of our stay" (108016883)
good value for money
checked into our room took a shower then someone entered our room unexpected, reception had given us the room then someone else the room after us, we went out shopping on our return could n ot enter our room the swipe card had been cancelled not the best of starts.
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Anne (Mature couple)
from Llamblethian , GB on June 30, 2008
"first class, would use offers again." (108051899)
all excellent; parking arrangement great.
Fridge not working, tv menu not working.
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Anonymous (Young couple)
on June 30, 2008
Quoted on website rooms had mini bar, which they didn't. Took 15 minutes to check in
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R e (Mature couple)
from Edmondthorpe, leics , GB on June 25, 2008
"Very good" (97877085)
Location very good for shopping centre, restaurants, train station etc
Reception staff were not very informative, friendly or helpful (possibly not enjoying their job)
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Hayden (Young couple)
from Milton keynes , United Kingdom;GB on December 5, 2006
"The rooms are very basic depite being called Deluxe rools. Their is nothing Deluxe about them. The rooms were way too warm. The mini bar was empty. The bathroom was old and needed updating. The room smelt of stale smoke despite being a non smoking room." (99948294)
The romms were way too warm, they smelt of stale smoke. All in all a very uncomfortable stay. I regret booking it.
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Anonymous (Young couple)
on June 23, 2008
"had a lovely night out in reading and it was a nice hotel to come back to" (108018919)
good price fitted the purpose of the one night stay i had. and late check out
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Anonymous (Family with young children)
on May 30, 2008
"Comfortable central location. Breakfast was very average and expensive. Other costs (bar etc) were reasonable. Parking in adjacent car park was provided which was a bonus. Good, pleasant service by staff, and overall, very good value for money." (97523692)
Comfortable, central location. Parking provided.
What we booked was not what we were allocated on arrival (twin beds + cot). But this was quickly remedied.
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Anonymous (Solo business traveller)
on April 11, 2008
It was clean
there was no hotel information in the room.
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Denise (Mature couple)
from Reading , GB on April 9, 2008
"Everything was excellent except for the following: I requested some extra tea bags at reception in the morning as there were only two in the room when we checked in and we used these on arrival, i was told they could not give them to me at reception and they would get someone to bring them to my room. I rang reception 25 minutes later as they had still not arrived and she said she would chase it up and they arrived 10 minutes later. I know this is only a small thing but it makes all the difference." (97901177)
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David (Mature couple)
from Horning , GB on February 22, 2008
"Good comfortable hotel with excellent staff, right in center of Reading. Very handy for Ascot and Newbury racecourses." (97386106)
Very clean, evrything worked, comfortable bed, warm. All staff made us feel very welcome. Excellent breakfast.
Nothing
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Anonymous (Mature couple)
on February 7, 2008
Bathroom lots of hot water. Breakfast was excellent.
Parking facilities were awful, room small although classed as an executive room over priced for what it is, no spare lamps to replace a broken bedside one, MT mini bar.
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Anonymous (Young couple)
on January 16, 2008
Clean and tidy.
Parking building not located in actual hotel.
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Anonymous (Young couple)
on July 12, 2007
the hotel lobby area looked nice
im sorry to say but i think the price of the room was very very over priced because the finish in the bathroom was not upto standard for the price of the room and overall look was very dull, boring and old fashioned. also the heating in the room didnt work!
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Jackie (Mature couple)
from Solihull , GB on June 27, 2007
It was clean and the staff were helpful and polite
Nothing
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Judith (Mature couple)
from Ufton nervet , United Kingdom;GB on March 20, 2007
"Being called by my first name at the checkin desk" (99013317)
very clean and comfortably
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Adrian (Mature couple)
from Thatcham , United Kingdom;GB on February 23, 2007
"Overall the stay was plesant." (99754081)
The room was spacious and quiet.
The fruit salad at breakfast was not as fresh as it should be,The pot of tea was very weak.No information about parking.
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Steven (Family with young children)
from London , United Kingdom;GB on January 18, 2007
close to shops
booked for the swimming pool, but when we got there pool was closed and the was no king size bed in hotel room
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Debbie (Young couple)
from Sunbury , United Kingdom;GB on November 29, 2006
It was clean with a relaxed atmosphere
could perhaps do with a bit of modernisation
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Michelle (Group of adult friends)
from Weston super mare , United Kingdom;GB on November 7, 2006
"Stay was good - very dissapointed that the jacuzzi was not working as this was the main reason we chose this hotel rather than other hotels without this facility. Would have been nice to know this facility was not available before we booked it" (99238832)
Clean and well presented
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Ruth (Young couple)
from Aldershot , United Kingdom;GB on August 23, 2006
"very [leased with everything about hotel" (3305163987)
Clean very spacious and a very quite room with comfy bed had a great nights sleep
none
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Anonymous (Mature couple)
on July 20, 2006
"THE CHECK IN WAS VERY QUICK AND FRIENDLY. THE EVENING DINNER WAS EXCELLENT AND THE STAFF WERE VERY HELPFUL AND FRIENDLY. THE ROOM WAS REALLY NICE BUT WE EXPECTED A LARGER SIZE ROOM/BED FOR AN EXECUTIVE ROOM. THERE WAS NO INFORMATION ON CAR PARKING ON OUR ITINERARY AND WE FOUND THE CAR PARK QUITE A DISTANCE. OK FOR US BUT NOT SO GOOD IF SOMEONE WAS NOT SO MOBILE. OVERALL THE HOTEL ITSELF WAS REALLY GOOD." (3305037105)
THE STAFF WERE VERY FRIENDLY AND HELPFUL. ESPECIALLY THE CHECK IN AND THE RESTAURANT. THE GOOD WAS EXCELLENT.
WE THOUGHT THE ROOM/BED COULD HAVE BEEN LARGER FOR AN EXECUTIVE ROOM
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Anonymous (Mature couple)
on July 19, 2006
centre of town and close to all ammenities
airconditioning in the room was not of good quality
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Natalie (Young couple)
from Bracknell , United Kingdom;GB on July 4, 2006
"We really enjoyed our stay over the weekend. My fiance propsed to me at the hotel, so it will always have fond memories for us and im sure we will be back in the future." (3304950053)
Clean and tidy, with welcoming staff.
The Price of added extras such as drinks at the bar and food.
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James (Solo business traveller)
from Houston , United States;US on June 10, 2006
"Overall a pleasant experience. I will stay there again." (3304687901)
Clean room with good accomodations. Courteous staff.
A little too expensive.
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Anonymous (Solo business traveller)
on May 15, 2006
"rate is high especially since breakfast is not included, noisy but due to firedoor being right outside room, toilet flush not in good working order" (3304596238)
location
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Monica (Mature couple)
from Maynooth , Ireland;IE on April 5, 2006
Convenient location, pleasant and polite staff, good breakfast
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Anonymous (Mature couple)
on February 21, 2006
location
room improvements and reception staff
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Brian (Young couple)
from Wirral , United Kingdom;GB on February 8, 2006
Comfortable hotel ideally located in heart of town.
Directions given on the website to the hotel were dreadful. We arrived separately and both got lost - fortunately, I know the town, so once I drove in the general direction of the town centre I found the hotel. Assumption was also made that guests arriving by the M4 are coming from London, so wrong directions are given when coming off motorway. Everything fine apart from this.
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Robert (Mature couple)
from Blackpool , United Kingdom;GB on November 30, 2005
"the hotel is 1st class thats why i have keep comming back" (2973041)
the personal touch
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James (Young couple)
from Bridgend , United Kingdom;GB on November 16, 2005
"Centrally located with very, very easy access to town centre shops. The food was out of this world and definatelly value for the price paid. The staff at the restaurant were brilliant and very, very polite and helful. I would definately stay here again." (2919236)
Excellent value for money and extremely friendly staff particularly at the restaurant and on checking in.
The room was extremely hot with no device to turn a cooling system on.
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Michael (Mature couple)
from Swindon , United Kingdom;GB on October 10, 2005
Parking was totaly inadequate
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Carol (Solo business traveller)
from Holmfirth , United Kingdom;GB on September 23, 2005
"The hotel was well up to expectations for a hotel in this range with obvious attempts by all staff to respond to guests quickly and efficiently in whatever way. Would certainly return." (2730751)
Attention to small details, eg staff check early evening to see if new towels were needed - attentive, well trained and really pleasant staff.
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Frank (Young couple)
from London , United Kingdom;GB on September 7, 2005
Already sent them an e-mail. the matress was the most uncomfortable i have ever slept on. The cleaner woke us up two hours before we were due to check out.
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Simon (Solo business traveller)
from York , United Kingdom;GB on August 20, 2005
location, gym and rooms all excellent. great breakfast.
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The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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"Room was average but not a deluxe which i book. The staff ruined my stay and were rude. " (107134400)
Room was clean and tidy.
Staff were very rude when checking in. Stated i did not have a room, even when i showed them my confirmation. My room was not a deluxe room. I have written a letter of complaint to the hotel.