Crowne Plaza London St James, London

45-51 Buckingham Gate, London, SW1E 6AF
4

This elegant 4-star, deluxe hotel and former "Environmentally Friendly Hotel of the Year", is within a 5-minute walk of Buckingham Palace and the Royal Parks.more

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£ Rooms from £199 (≈ $351) per night
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7/10 Overall rating

Category Average Rating
7/10 Check-in process
7/10 Your room
7/10 Working order of facilities / equipment
8/10 Order and cleanliness of the hotel
7/10 Performance of staff
7/10 Overall experience
8/10 Overall value for money
  • 9/10 Celia ( Mature couple) 

    from Northampton , GB  on  May 11, 2008

    "Your web site was informative clear and easy to use.We enjoyed our stay as your staff went the extra bit to make sure we had what we needed." (97744777)

    Location close to Theatre we were going to.Breakfast was busy but your staff were excellent with dealing with the people.

    nothing

  • 7/10 Ian ( Solo business traveller) 

    from Sittingbourne , GB  on  May 4, 2008

    "Great location for the Westminster, Victoria area. Rooms have plenty of space. Problems with the electronic door keys resolved promptly. Disappointed that there is still only one lift in operation. Had to queue to use it." (97815266)

    Location based in Westminster / Victoria

    Problem with the electronic door keys, Only one lift working

  • 5/10 Gareth ( Solo business traveller) 

    from London , GB  on  February 12, 2008

    Close to where I had to be the next day

    This was a tired hotel. I had to queue for breakfast and then it just wasn't that good

  • 6/10 Richard ( Solo business traveller) 

    from Milton under wychwood , GB  on  February 1, 2008

    Location, service.

    2 wall lights did not work and the shower had very low pressure - dissapointing for the rate paid and expectation. Would not book this hotel at this location again.

  • 7/10 Ian ( Solo business traveller) 

    from Sittingbourne , GB  on  June 24, 2007

    "Big name hotel but just ordinary rooms. Clean and tidy,just not sure worth the room rate" (99787933)

    Good location - close to Westminster

    Very noisy Air-Con plant on roof close to room, which ran all night

  • 10/10 Linda ( Group of adult friends) 

    from York , GB  on  June 19, 2007

    "Enjoyed my stay !! Will go there again ! :)" (99198047)

    Clean and had everything one needs when away from home.

    Nothing !

  • 8/10 Anonymous ( Family with older children) 

    on  January 4, 2007

    "I would have like to have known i would have been booked into a double room when there were no twin rooms available. Also that we could have been shown to our room and helped offered with our lugage on arrival, the same for when we left." (99957558)

    The heating of the room was controlled by you. It was a fairly spacious room and pleasantly decorated.A very comfortable bed.

    I had requested a twin room but was allocated a double, it was not a very big double bed. No biscuits with the tea making in room. Water was only provided in room on arrival day.

  • 4/10 Gerry ( Mature couple) 

    from Brighton , United Kingdom;GB  on  December 18, 2006

    "Poor" (99915320)

  • 9/10 Anonymous ( Family with older children) 

    on  October 16, 2006

    The room was spacious, warm and welcoming as was the hotel in general. We enjoyed the pleasant ambiance of the bistro and the bar. Staff were very attentive but not intrusive. We had a lovely time.

    Nothing

  • 10/10 Anonymous ( Solo leisure traveller) 

    on  July 15, 2006

    "I was very pleased overall with the booking process and the hotel. Good job to all!" (3304974581)

    The staff was very accommodating and friendly. The rooms were spotless and very comfortable. I even had my own private concert that I could hear in my room, coming from the court yard. The sound of the fountain in the courtyard made it very pleasant and relaxing. The concierge was also very helpful.

  • 7/10 Javier ( Family with older children) 

    from Mcallen , United States;US  on  July 1, 2005

    "Overall it was ok, mainly because of the location and friendly staff, do not forget your blowdryer. Could reach the excellent status during spring/fall months." (2001735)

    Location was perfect,walking distance to subway station, Buckingham palace and nice restaurants

    Air conditioned was not good, did not worked and they just said that it was a hot day and everybody in the hotel had the same problem like if it was our fault or problem , they should had at least be courteous enough to offer a discount for their inconvenient problem.

  • 10/10 John ( Young couple) 

    from Dewsbury, , United Kingdom  on  July 12, 2004

    "Pleasant friendly staff from Reception to the maids. Everything was just perfect." (1195720)

    Friendly and obliging staff, excellent breakfast, general cleanliness. Altogether a pleasant experience and will recommend.

    None.

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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