Express By Holiday Inn Exeter, Exeter

Guardian Road, Exeter, EX1 3PE

 

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3

Welcome to the newly refurbished Express by Holiday Inn Exeter - offering great value accommodation, a stylish new look and a convenient location. 200... more

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£ Rooms from £89 (≈ $157) per night
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8/10 Overall rating

Category Average Rating
8/10 Check-in process
8/10 Your room
7/10 Working order of facilities / equipment
8/10 Order and cleanliness of the hotel
8/10 Performance of staff
8/10 Overall experience
9/10 Overall value for money
  • 8/10 Anonymous ( Group of adult friends) 

    on  September 22, 2008

    Clean, tastefully decorated rooms. Helpful staff.

    No mugs at breakfast time. The whole breakfast system is very badly organised.

  • 9/10 Anonymous ( Mature couple) 

    on  August 21, 2008

    "Good, but we also later stayed at a "full: Holiday hotel in London just off Heathrow Airport (that one would normally suspect to cost more due to location) which was 50% less expensive and had much larger rooms and full shower/bath tub. However we would stay at this Holiday Express again if we are back in the area." (107166967)

    Very clean and had great staff that handled our one problem very quickly.

    Had a plumbing problem which caused us to be moved to another room, but it was well handled by the hotel staff.

  • 10/10 Anonymous ( Mature couple) 

    on  August 11, 2008

    Very efficient, good location, nice and clean.

  • 7/10 Anonymous ( Group of work colleagues) 

    on  July 30, 2008

    "Pleasent stay, not sure it is value for money esp if travelling alone. Weather always improves thing and gets you out the hotel." (107116573)

    Reception staff excellent.

    Lift out of order for the entire stay. Small TV for modern hotel.

  • 9/10 Anonymous ( Mature couple) 

    on  May 31, 2008

    "Overall, accommodation and staff provided good service. 'Peripherals' as above could improve the enjoyment of the stay. Breakfast was a bit 'corporate' drab and uninteresting but satisfactory. A discount for forces would attract a few more people." (97959367)

    Excellent, no fuss booking, check in/out. Clean functional accomm.

    Another coffee in the room would be good. No radio on the TV channels. Excessive cost for email connection.

  • 6/10 Anonymous ( Solo business traveller) 

    on  April 8, 2008

    "Except for the major hitch checking in the remainder of the stay was fair." (97641876)

    It was clean, warm and dry

    The check in was a farce, was told I had not booked when infact a member of staff had messed up the data input

  • 8/10 Anonymous ( Family with young children) 

    on  July 19, 2007

    "very clever designed room - all space was used as good as possible. intriging feature was the door which gave access to the shower/toilet - it was only one door -> my daughter thought this the best bit of the room continental breakfast buffet - term of only continental breakfast does not do the buffet right as continentals thinks of a continental breakfast of only 2 pieces of bread, 2 pieces of butter and 2 pieces of jam -> this was much more Very nice also the complimentary newspaper. Perhaps it is good to advertise with the possibility to have dinner closeby (same parking ground)." (99312152)

    good value for money

    perhaps the noise from the outside

  • 5/10 Anonymous ( Other) 

    on  June 12, 2007

    "Convientient to airport." (99342022)

    Very heavy smell of smoke and strong perfume smell

  • 6/10 Anonymous ( Young couple) 

    on  June 1, 2007

    it was clean and comfortable

    the charges were expensive, the cost of drinks at the bar were also high. Braekfast was ok but for 90 pounds a night i would have expected a cooked breakfast and there was shortage of milk on one morning.

  • 10/10 Anonymous ( Mature couple) 

    on  May 7, 2007

    "The whole hotel complex was very clean and modern. There was nothing shabby at all. Staff were helpful." (99966454)

    Very clean and modern

  • 10/10 Viv ( Solo business traveller) 

    from Truro , GB  on  April 24, 2007

    Smart, clean, quiet, modern.

  • 10/10 Anonymous ( Group of adult friends) 

    on  April 3, 2007

    "Overall this hotel is excellent value for money although unlike a normal Holiday Inn it has no restaurant ther is a Pub across the car park that serves excellent food at good prices. The hotel is very clean and well presented with a very modern look. The rooms mirror the modern feel and are very comfortable, although I didn't like having to use the room keycard to be able to activate the lights. The staff were very friendly and helpful and were a credit to the hotel. It is an ideal base for holidaying around the area or just for a business trip I would rate it at 10/10." (99370673)

    Very clean, well presented and modern

    having to use door key to turn on lights

  • 8/10 Simon ( Family with young children) 

    from Barnsley , United Kingdom;GB  on  August 7, 2006

    "The check in was good. We were tired and were impressed with the cleanliness of our room and the willingness of the staff to help. Even though the hotel was completely full someone was able to help set up the cot bed etc. The bedroom was very hot however a fan was provided. In the morning a continental breakfast was provided. This was a bit of a free for all, you became very aware of the numbers staying at the hotel at this point. We sat at coffee tables to eat, however the food was fresh and freely available. We were on route to Cornwall and this hotel broke up our journey, I would have no hesitation in using it again." (3305095274)

    The hotel was clean and well ordered. In spite of being completely full on the night we stayed, high standards were maintained and we were dealt with efficiently.

    It was a very hot night in the middle of a heat wave however the bedroom was stiflingly hot. A fan was provided but it was difficult to sleep.

  • 9/10 Anonymous ( Family with young children) 

    on  July 19, 2006

    "Accommodation was as expected vis the description on the website, weather was hot so disappointing the room was not air conditioned, however realisation of requirement was only on arrival. Sofa bed for our two young chidren was not made up and so we had to inquire of reception staff of items. Otherwise everything else was as expected given the known level of service provision." (3304965639)

    Clean,tidy,functional

    No air conditioning

  • 7/10 Kevin ( Same sex couple) 

    from Swindon , United Kingdom;GB  on  June 16, 2006

    "Expensive! would like cooked breakfast" (3304820446)

  • 7/10 Dave ( Group of work colleagues) 

    from Waalwijk , Netherlands;NL  on  June 10, 2006

    "I had better stays in this hotel before. Maybe next time better." (3304811011)

    it was ok.

    i had to switch rooms 3 times before it was ok.

  • 10/10 Anonymous ( Mature couple) 

    on  May 31, 2006

    "First class stay at the hotel, Iwas wary about booking and didn't expect rooms or food to be up to much, but everything was far superior to a lot of places we've stayed." (3304439921)

    We really liked the quality of service by the staff, they were very friendly and helpful. We didn't expect the breakfast to be up to much but the variety wa very good, we didn't find one thing to complain about, every thing was good value for money and we will certainly book with you again.

    Nothing

  • 9/10 Anonymous ( Mature couple) 

    on  April 20, 2006

    "We were looking for a hotel in Exmouth but all quality accommodation was booked. As we were also visiting friends in Exeter, we decided to check availability. The four star hotels were again fully booked, but you had a room available, and, as it turned out, you were ideally located for easy access to both Exmouth sea front and Exeter shopping via Park-and-Ride. The room was perfect for what we wanted, the lie in before breakfast was very welcome, and the continental breakfast was quite sufficient. Staff helpful and friendly." (3304548239)

    location, late breakfast

    early morning noise from corridor

  • 9/10 Thomas ( Mature couple) 

    from 22340 mael-carhaix , France;FR  on  April 10, 2006

    "The breakfast was of poor quality and limited choice. Self service is acceptable, but the requirement to self clear up the dining table is not" (3304384089)

    Everything required was provided,correct clean and functional.

    Severely limited smoking areas.

  • 9/10 Christine ( Young couple) 

    from Belvedere , United Kingdom;GB  on  March 22, 2006

    "My stay at this hotel was a good expereince (apart from the bed being a bit uncomfortable!). The check in and out process was very quick and easy and the staff were polite. The bar served drinks until 2am. Over all it was clean and good value for money. Would book again." (3304324450)

    The room was clean and spacious.

    The bed was quite uncomfortable so invest in good materesses

  • 8/10 Mighele ( Solo business traveller) 

    from Spennymoor , United Kingdom;GB  on  January 31, 2006

    "I have stayed at q number of hotels over the past three years on business and have always found the Holiday Inn chain to be good value for money. The Holiday Inn Express Exeter is no exception and I would recommend it to others." (3304172442)

    I found the accommodation to be comfortable and quiet.

  • 10/10 Barbara ( Other) 

    from Redhill , United Kingdom;GB  on  November 29, 2005

    "fantastic" (2986319)

    good decor clean v convenient

  • 10/10 Steven ( Family with young children) 

    from Oldham , United Kingdom;GB  on  September 6, 2005

    "There is a park and ride opposite the hotel. Return trip to Exeter Centre was £3 for a family of 4, well worth the trip and more relaxing. One side of the Hotel faces the road which can be noisy at times. We asked to be moved and this was done without hesitation." (2681130)

    The room was very clean, as was the rest of the hotel. The breakfast was excellent, more then enough food and choice. The staff were very helpful with plenty of smiles - good service all round.

    Quicker Toasters!!

    1 of 1 people found this review helpful:

  • 5/10 Per ( Mature couple) 

    from Karlstad , Sweden;SE  on  November 18, 2005

    location - easy to find

    Maintenance-several things broken in the bathroom Slow service for breakfast

  • 7/10 Anonymous ( Young couple) 

    on  October 19, 2005

    The quality of the room was very good, the breakfast was also also of good quality and the late serving also greatly improved the stay

  • 9/10 Peter ( Group of adult friends) 

    from Sutton coldfield , United Kingdom;GB  on  June 26, 2005

    Easy to find from the motorway exit

    Install a better system for making toast at breakfast - get a toaster which has a 'conveyor' system

    1 of 1 people found this review helpful:

  • 9/10 Anonymous ( Mature couple) 

    on  October 15, 2005

    "Althought the room was very good, unfortunately the position overlooking the main entrance was not ideal as we do like to sleep with the windows open. The noise from arriving and returning guests did not allow uninterrupted sleep. We would certainly request a room away from the main entrance in future. The remainder of the transit stopover was very good." (2830304)

    Everything was fine but see comment below.

  • 9/10 Adele e. ( Mature couple) 

    from Sutton , United Kingdom;GB  on  October 5, 2005

    "Did request a smoking room, but was given a non smoking room." (2666415)

    Clean,modern,well equiped,safe car parking.

    None.

  • 6/10 Judith ( Mature couple) 

    from Sutton coldfield , United Kingdom;GB  on  October 5, 2005

    "I would have liked more clear directive on line about booking a non smoking room - we were given a smelly stale smokers room and ther was no option to change it. I don't recall having ticked a box to say that was what I wanted. Not a hotel to stay more than a night in as there was no choice of menu and very limited seating areas available - most of it dominated by smokers." (2707045)

    white cotton bed linen

    The breakfast, both food and service. very poor choice of food - its years since i,ve seen tinned grapefruit segments as the only choice of fruit. the buns ran out, the only free table was dirty, had to find staff to clean it and that was hard to do! Towels were far too small in bathroom, horrible containers of soap and shampoo combined.

  • 8/10 Anonymous ( Mature couple) 

    on  October 5, 2005

    It was convenient for the area I was visiting

    Room could have been a little bigger

  • 10/10 Anonymous ( Mature couple) 

    on  September 29, 2005

    "The hotel is situated convenient to the city of Exeter and adjacent to a 'Park and Ride'. All facilities were at least as expected, some better. The staff were smart, informative and friendly. Parking was ample, convenient and safe." (1941644)

    It was clean, comfortable, modern and in full working order

    Quieten the aircraft operating in and out of the airport at night

  • 8/10 Anonymous ( Family with older children) 

    on  September 23, 2005

    "difficult to find location as I was not familiar with the area. I should have had a detailed city map with me. didn't realise that there was a good eating place next to the hotel therefore we could have eaten there in the evening. plan to return next time i'm in exeter." (2682612)

    clean and comfortable. good showers.

    to include fresh fruit and selection of cheese and possibly meats at the breakfast buffet.

  • 7/10 Anonymous ( Solo leisure traveller) 

    on  September 21, 2005

    "Make sure you don't get a room overlooking reception. I was repeatedly woken through the early hours of (saturday) morning by the arrival of taxis depositing loud guests beneath my window." (2595976)

    Clean, cosy, well-equipped.

    Breakfast - no cooked food available.

  • 5/10 John ( Mature couple) 

    from Farnham , United Kingdom;GB  on  September 15, 2005

    "It is very difficult to find a quiet room, as there is a busy road on one side (not the M5, which is inaudible by comparison) and the car park on another. On the far side of the car park there is a pub - on the night we stayed, a group stood outside the pub singing and chanting until well after closing time. We were then kept awake by people returning to the hotel until well into the small hours - both by cars coming into the car park, only a few feet from our window; and by doors slamming as guests were caught unawares by the exceptionally powerful return springs. The rooms badly need air conditioning - ours was too hot to have the window closed, and too noisy to have it open. The staff appeared very poorly trained - when we checked in the receptionist could not even tell us where our room was in the hotel. The breakfast arrangements were little short of chaotic. Next time we go to Exeter we will stay in another hotel - regretfully, because this one is very conveniently placed and not very expensive." (2721661)

    The room was a decent size - partly because we had been allocated a room with facilities for the disabled The fact that there was a floor with non-smoking rooms (though the stairwells and lifts smelt of cigarette smoke)

    Ventilation of the rooms, which were very hot and stuffy Training of the staff, who generally appeared disinterested. This may have been partly due to the fact that there were not enough staff to cater for the number of guests

  • 7/10 Roger ( Solo leisure traveller) 

    from Bushton , United Kingdom;GB  on  September 14, 2005

    "The stay was fine i found the staff on check good but check out was very take or leave it. There must have been some sort of event on as the the coffee lounge area was very conjested and extreamly smokey for a none smoker i could not sit in the area for fear of a high level of passive smoking When will it be banned in public areas i wonder. The price at £80 should have included a full English breakfast but you dont have facilitys. I could not get into the Thistle Hotel in the centre it did offer full breakfast in the £75 price." (2727703)

    Clean tidy functional

    Soap not dispencers

  • 8/10 James ( Mature couple) 

    from Truro , United Kingdom;GB  on  September 13, 2005

    "everything was quite satisfactory except the oppresive heat in the accomodation." (2719846)

    clean and everything we needed.

  • 9/10 Beverley ( Family with young children) 

    from Barnsley , United Kingdom;GB  on  September 13, 2005

    "The overall experience was superb; clean, friendly and efficient. The times for breakfast etc being on the website would have let us plan more effectively as they are very generous. We are used to most places finishing breakfast around 10am and so didn't plan for it being open so late. The freindliness of the staff was a credit to the company and made any slight difficulties easy to overcome." (2734278)

    The accommodation was very clean, very well designed to maximise space and exactly what we needed for our overnight stop. The provision of snacks at reception was very useful as we arrived late in the evening and so did not have to spend time finding soewhere to eat.

    Considering that the hotel advertises wireless networking there weren't many plug sockets in the room (two) and so we were struggling to use the laptop, charge a mobile and let our daughter watch a dvd.

  • 8/10 Claire ( Family with young children) 

    from Ivybridge , United Kingdom;GB  on  September 8, 2005

    Location - very near to park and ride bus and a good pub.

    Air conditioning - bedroom was very warm. A playpark for the children would be nice. Complimentary fruit and biscuits would have been a nice touch.

  • 10/10 Sarah ( Family with young children) 

    from Newport , United Kingdom;GB  on  September 7, 2005

    "It was a quick and easy checking in and out process. The hotel was well equipped and cleanliness was up to standard. Breakfast was buffet style with good quality products. The only downfalls was that the hotel is next to a very busy road and it has a regular flight path to exeter airport so it can be very noisy at times." (2709662)

    Everything you needed was on hand and if you forgot anything the hotel was only to happy to supply. Breakfast was very good, choices and quality. Room was very clean and although only there 2 nights it was cleaned on both days. A very good experience

    My husband found the room very warm and due to being next to the road it was very noisy with the window open. Air conditioning may be an improvement to the hotel?

  • 10/10 Glen ( Solo business traveller) 

    from Crewe , United Kingdom;GB  on  September 5, 2005

    "The hotel is about three miles from the City Centre" (2624426)

    You always know what to expect with Holiday Inn Express

    No

  • 8/10 Helen ( Same sex couple) 

    from Leeds , United Kingdom  on  June 19, 2005

    "Can someone just ring the pub and let them know that all 20 of the participants on the course on 14th June came back very impressed witht he quality of the food and the speed of service. Thanks." (2267519)

    Profesional and friendly attitude of the staff

    Making sure the cleaners don't disturb people who have not checked out and trying to have a lie in. Twice. More than 1 tea bag per person per night.

  • 9/10 Teresa ( Mature couple) 

    from Bodmin , United Kingdom;GB  on  June 14, 2005

    "Overall had very good experience, at this hotel, will definately have no problems with booking again." (2363861)

    Very clean, bed very comfy, and the shower, what can we say, power shower to end all power showers, wonderfull if not feeling very hot ing the morning.

    Found the staff in the evening when we booked in, very friendly, and helpful, not so the staff in the morning when we left, felt they lacked the customer care skill of the staff in the evening, and during the night, when we got up and went to reception to get a drink.

  • 6/10 Millin ( Mature couple) 

    from Basingstoke , United Kingdom;GB  on  June 8, 2005

    "Other than the fiasco with the room token, I was disappointed that there was no suger (only sweetner) in the drinks 'dish' and that we were limited to 1 cup of coffeee each due to limited coffee sachets." (2353862)

    Easy to find, room clean, bed comfortable

    I was disappointed that I was given a token to access my hotel room but which didn't work when I tried it - I had to leave my aprtner standing outside the room while I had to go back to reception to be told that their machine wasn't working properly. No apology. Similarly there was no 'fast-track process for returning the token at the end of the stay.

  • 6/10 Jean ( Other) 

    from Aylesford , United Kingdom;GB  on  June 7, 2005

    "The hotel room was fine but as mentioned above, another guest was given the same room number as myself and issued a key to that room. My husband and I are senior citizens and found it very frightening when somebody tried to enter our room at 12.15 a.m." (2232007)

    The accommodation was adequate but security had to be in question as the key to our room was also given to another guest later that night

    security

  • 7/10 Anonymous ( Family with young children) 

    on  June 7, 2005

    easy access from motorway; no detour to our trip; good shower

    breakfast; beddings for sofabed

  • 9/10 Anonymous ( Family with older children) 

    on  June 6, 2005

    "Your manager was extremely helpful when we experienced car problems during the bank holiday weekend, helping us find a local garage and contacting our next-scheduled hotel to rearrange accommodation, as we had to stay on longer. We were very grateful for his help, and found your staff friendly and helpful." (2163785)

    convenience and cleanliness; great shower!

  • 9/10 Janice ( Young couple) 

    from Ware , United Kingdom;GB  on  June 2, 2005

    "Really pleased with all services offered" (2255184)

    All of it

    Miserable girl on the desk in check-in

  • 5/10 Anonymous ( Group of adult friends) 

    on  June 2, 2005

    clean and tidy

    checking in times on line were different to those in real life!

  • 5/10 John ( Mature couple) 

    from Osgodby , United Kingdom;GB  on  June 2, 2005

    "The system for breakfasts was a complete shambles, even if guests are supposed to clear the tables, a member of staff should give the tables even a cursory swipe with a cloth. I am sure that the numbers of guests are known and therefore the lack of crockery - no cups available on either day of my stay was inexcusable; indeed on Sunday there were no knives, trays, cups or glasses, this makes it nigh on impossible to eat a breakfast, let alone clear up after oneself." (2283734)

    The room was clean & the bed comfortable

    The shambolic system for breakfasts.

  • 9/10 Stephen ( Family with young children) 

    from Wolverhampton , United Kingdom;GB  on  May 5, 2005

    "Knowing that there was a family eating establishment next to the hotel would have been a plus as we spent time finding a resturant on our way to the hotel. The room was a family room but did not have adequate resources for 4 ie only 2 mugs, 2 servings of coffee and tea 2 towels etc. This was swiftly rectified by the reception staff." (2174286)

    Modern and simply furnished very child friendly ideal breakfast facilities for our family situation.

    Close to a busy raod which was noisy during the night.

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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