The New Inn, Gloucester

16 Northgate St, Gloucester, GL1 1SF
3

Situated right in the heart of Gloucester, the New Inn is the perfect place to stay. Fully licensed restaurant, comfortable rooms and a traditional Gloucester w... more

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£ Rooms from £45 (≈ $79) per night
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7/10 Overall rating

Category Average Rating
7/10 Check-in process
7/10 Your room
6/10 Working order of facilities / equipment
7/10 Order and cleanliness of the hotel
7/10 Performance of staff
7/10 Overall experience
6/10 Overall value for money
  • 7/10 Barbara ( Group of work colleagues) 

    from Tunbridge wells , GB  on  September 23, 2008

    I think that due to the circumstances of the previous owner absconding and defrauding the company (locals were keen to share the information) it would be very unfair to grade the staff and hotel using the above voting mechanism. The staff were under undue pressure after only four days of taking over as all bookings had been deleted by the moonlighters. However, when we arrived, they made us feel very welcome and duly found all three couples in our party a room. The room was clean and tidy, albeit the matress was in need of replacement but all other facilities were in good working order and in good condition. The staff were a family trying to make the best of a bad situation but had a good sense of humour and were very friendly - gave the impression of a family run hotel rather than a chain, which is to their credit. Breakfast was an experience but again, due to our group maintaining a good sense of humour and the staff being so approachable and adaptable (lack of crockery - small coffee pots being used as milk jugs - one can only assume the previous owner moved on with more than money), all I can say is that it was a pleasurable experience and I have no doubt that given support and time to change the damaged reputation, the current management will turn the hotel around.

  • 2/10 Janice ( Mature couple) 

    from Pontclun, mid glam south wales , GB  on  September 21, 2008

    "Didn't stay you CANCELLED!!!!!!!!" (107174676)

    None it was cancelled and I had to book another hotel, the reason given was a water leak, which I found to be false, I was told I WOULD GET MY MONEY BACK.

    Everyhing on the booking site.

  • 4/10 Jeffrey ( Mature couple) 

    from Derby , GB  on  September 16, 2008

    "My review does not paint a very good picture of this hotel. However if the customer service and general cleanliness were to be greatly improved, then I feel that it would be a wonderful place to stay. It is sad that such a wonderful old building is not being allowed to show its full potential." (107156183)

    Central location. Pleasant enclosed courtyard.

    Very poor customer service. Lengthy check-in. Restaurant did not open for evening meals. Restaurant opened for breakfast approx' one hour late and had a lmited selection of food. The restaurant and public areas were in need of a thorough clean.

  • 6/10 Anonymous ( Young couple) 

    on  June 17, 2008

    "There was a theatre production in the courtyard the night we stayed and the town was having a Medieval festival.Neither of these things were mentioned to us on check in nor was the car parking ticket rebate offered" (99697631)

    Most attractive old building.

    Cleanliness not perfect, shower curtain slightly mouldy,stale tasting teabags and biscuits in room.Breakfast adequate only poor service,no toast or extra tea/coffee offered

    1 of 1 people found this review helpful:

  • 7/10 Anonymous ( Young couple) 

    on  September 15, 2008

    "Interesting quirky place and very central but parking a bit hard work! " (107197129)

    Interesting old tudor hotel in central location. Bar had some good real ales. We got a really good rate on a suite with 4 poster bed through on-line site.

    Parking is a bit of a nightmare. The inn is on a pedestrian street (in town) with no parking. The nearest is an NCP at £20 per day. The car park is close - as the crow flies - but difficult to find in the one way system.

  • 7/10 Anonymous ( Mature couple) 

    on  September 1, 2008

    "Overall very good" (99350765)

    The service in the dining room was excellent

    There was no smoked haddock on the menu for 2 days and there was no fruit (prunes grapefruit for 1 days, which was very disappointing.

  • 6/10 Paul ( Mature couple) 

    from Beachwood , US  on  March 13, 2008

    "Many guests were loud during the night and the place was difficult to find. Sleep was impossible. The management needs to control other guests, especially after 11 p.m. Three a.m. drunken jokes are not humorous. The room was not clean and the Tele did not work. It will take some time to recover from this stay. Five hundred dollars is a bit too much to pay for torture." (97992412)

    Locatiton

    The bed was slanted and uncomfortable

    2 of 2 people found this review helpful:

  • 6/10 Anonymous ( Young couple) 

    on  August 27, 2008

    "We enjoyed it. Pity about the lack of restaurants in the 'city centre' and generally run-down feel of the town." (107268414)

    Fantastic historic building (550 years old) - the highlight of our visit to Gloucester.

    The hotel is well overdue for a refurb but this would be very expensive due to its age, so not surprised it hasn't been decorated since about 1985. Looking at Gloucester city centre on a Friday night, which was almost empty, it won't get the business to enable this refurb until the town gets some more investment and jobs.

  • 9/10 Peter ( Mature couple) 

    from Gravesend , GB  on  August 25, 2008

    "a relaxing and interesting place to stay" (107206141)

    very helpfull staff and alway had a smile.

    had not been informed of our book.

  • 7/10 Anonymous ( Young couple) 

    on  August 6, 2008

    The hotel was beautiful, the cooked breakfast was quite nice and the room was clean and had a lovely sized bathroom.

    The breakfast waitress was overstretched, buffet breakfast or even just putting out self serve drinks - tea, juice etc. would resolve this problem and long waiting times. Couldn't find a member of staff to check out so I had to post my keys through the reception letterbox!

  • 2/10 Angela ( Mature couple) 

    from Billericay , GB  on  August 5, 2008

    "Appalling. What was meant to be a special night away turned in to an expensive farce. £126 for 1 night? We wont be staying again." (107132000)

    Close to centre of town

    No-one available to check us in, or out the following day. Parking vouchers for free parking nearby referred to on the website are non-existent. Shower water was cold on first day. Room was poorly decorated, bath panel falling off, electric switches falling off, dirty tissue under the bed. Only 1 girl trying to serve breakfast to all the guests. Very slow service. Coffee or tea unavailable at breakfast because hotel had 'run out of hot water'! 1 or our breakfasts was missing fried bread.

  • 6/10 Anonymous ( Mature couple) 

    on  July 29, 2008

    "Ok for one night stay if you need to be in the centre of Gloucester. Be aware that Gloucester has Seagulls which are very noisy especially at 5am if you need to keep you window open to keep cool." (108053006)

    Character of hotel (not a right angle in sight), quality of breakfast, location

    Room very hot, toilet flush broken, bed cover stained, poor view from room, shower temperature reliant on hand basin use, steep staircase may cause problems for the infirm

  • 3/10 Anonymous ( Solo business traveller) 

    on  July 28, 2008

    "Not going back there again. " (107106460)

    See below point - their doubles rooms are usually £65 p/n but due to the booking which was not made (see below) they did let me pay £45 for it.

    When I arrived at the hotel they did not have a record of the booking. Please investigate. The TV in the room was broken, the room as sweltering, the breakfast service was poor plus the chef oggled me constantly through my morning dining.

  • 4/10 Anonymous ( Mature couple) 

    on  July 22, 2008

    "It was OK but didn't feel as though we were being looked after. The New Inn complex obviously has great potential but is in danger of being unrealised. A couple we were talking to decided to check out early because of faulty loo and gaps in window frame of their room and it crossed our minds too. We cannot recommend it." (108082603)

    Rooms clean. Good choice of beers in the real ale bar. Tudor courtyard. Efficient, friendly young waitress in restaurant.

    No record of our reservation. Loo in room not operable. Hardly ever anyone on reception. Courtyard loos not stocked. Basic restaurant menu. Easily heard casual use of the 'F' word by chef in restaurant.

  • 3/10 Anna ( Solo leisure traveller) 

    from Much wenlock , GB  on  July 16, 2008

    "I was told it was recommended to reserve a table for dinner - the first night there were two others present when I arrived at 8pm and no one the second night at the same time. I parked in a nearby car park and the receptionist said she didn't know anything about the voucher mentionned on the website that would enable me to exit in the morning so I didn't have to pay £20 for an overnight use." (97476852)

    Historical interest of hotel. Waitress on 1st night gave OK service but then there were only 2 other people in the restaurant.

    Receptionist had difficulty giving me directions to find the hotel. I was asked to pay at the time of check-in which has never been the case at any other hotel. Windows were warped and allowed even more street noise in, the bath was dirty and the towel rail leaked water. The window frames were breaking at the top. Food was better the first night than the second and I witnessed my egg being scrambled in the microwave for breakfast - the length of time it took - surely could have been done in a pan - and the toast was burnt. Restaurant staff each time spent most of their time chatting in the kitchen.

  • 6/10 Anonymous ( Solo leisure traveller) 

    on  July 15, 2008

    "Gloucester is a lovely city and has some beautiful and historic sites. It does not deserve such indifferent hospitality." (97282487)

    Gloucester is a beautiful place -- full of history and grace. The hotel is steeped in history and has a magnificent forecourt and restaurant.

    The management leaves much to be desired. The indifference to guests is not welcoming. The demand for 5 nights' accommodation paid on arrival at 10pm on a Sunday night is not welcoming. Nor is the lack of even frozen sandwiches when the train is late and you are a woman arriving in a strange city. The bath towel was not changed from the one that I had on Sunday evening until I left on the Friday morning, in spite of my putting the towel in the shower on Wed and Thurs. On Thursday the wet towel was draped across the bed to dry out, thus making the bedspread damp!

  • 7/10 Anonymous ( Solo business traveller) 

    on  July 13, 2008

    "Good value for money in a hotel with lots of character. Service could be polished though!" (108076573)

    Character of hotel. Good size room and bathroom. Good value evening meal.

    Reception locked at 6.45pm. Breakfast in dark restaurant.

  • 9/10 Anonymous ( Solo business traveller) 

    on  June 13, 2008

    Staff were very friendly and eager to help.

    It was hard to find and park up.

  • 8/10 Anonymous ( Solo business traveller) 

    on  May 30, 2008

    " the overall experience could have been better" (97082459)

    Location excellent, hospitality not all it should be, food reasonably good,the building itself is amazing creating a pleasent atmosphere.

    No chain on bath plug, no tv controls, inexperienced staff, member of staff less than helpful when a collegue made enquires about to my room number,

  • 8/10 Anonymous ( Solo business traveller) 

    on  April 18, 2008

    "There were no drinking glasses available in the room,also the working environment was a little limited but acceptable for a one night stay" (97796573)

    comfortable

    --

  • 5/10 Anonymous ( Group of adult friends) 

    on  March 18, 2008

    it was a very nice building but that was it, staff where a joke!

    the receptionist was not nice. was no help if we asked about the locality! she charged us an extra £80 because we checked out at 12 apparently check out time 10 o clock, but she never pointed this out the evening before. it was disgraceful! no wake up call or nothing!

  • 9/10 Graham ( Group of work colleagues) 

    from Manchester , GB  on  March 18, 2008

    FANTASTIC PERSONNEL AND VERY KNOWLEDGE OF HOTEL HISTORY.

  • 7/10 Anonymous ( Solo business traveller) 

    on  March 10, 2008

    "The choice in the restaurant was very good and reasonably priced. The reception was not always manned." (97997137)

    Very original, not like modern hotels

    Corridor lighting not working properly and dangerous where steps involved

  • 8/10 Ewen ( Young couple) 

    from Stourbridge , GB  on  January 30, 2008

    "no lamb or duck or real ale (though the bar is across the courtyard) I would like to be told if dishes aren't available before choosing them and real ale could easily be made available" (97049586)

    the historical building

    the restaurant

  • 8/10 Anonymous ( Mature couple) 

    on  January 9, 2008

    "The room to which we were initially allocated was as expected. However at 6pm a noise outside our window began. We later were told that it was the extractor fan for the kitchen. When my wife mentioned this to the manager when he spoke to us during dinner, he investigated. Ten minutes later he returned and said that he would move us into a quieter room - in fact it was an upgrade to a much better suite! The next morning we were given a interesting tour of the building." (97365165)

    Hotel had lots of character and history

    No guest parking on site - free recommended parking site was difficult to find - even with a map due to complexity of road system in centre of town

  • 4/10 Peter ( Young couple) 

    from Droitwich , GB  on  January 5, 2008

    "staff pleasant and helpful although lacking local knowledge. comfortable bed. route from free car parking facility to hotel." (97659892)

    4 poster bed was comfortable.room size was good.

    unclean.some furniture in poor state of repair.smell of cigarette smoke.awkward access due to door lock location.cost

  • 8/10 Roger ( Mature couple) 

    from Northampton , GB  on  January 4, 2008

    "Clean and well appointed room. Very quirky with exposed beams and uneven floors - all part of the character. The staff gave us a tour of the property including other rooms, cellar and unused areas - full of history!! The relatively new management has great plans for impoving the existing bars and restuarant and reclaiming some of the older unused parts of the hotel. We really enjoted staying in this historic hotel.Being situated in the pedestrianised shopping precinct it was not easy to find (SatNav could not get us to the door!) Free parking at public carpark at rear of hotel but ask for directions before you arrive! Busy Real Ale bar - plenty of characters and great beer. Not much to do/see in the immediate area except the Cathedral and Docks. (and lots of same ole High Street shops!)" (97875493)

    A fascinating hotel with so much character & history - Great real ale bar!

  • 9/10 Christine ( Family with older children) 

    from Rotherham , GB  on  December 15, 2007

    "we thought the new inn was a charm, and will definitely stay again when we are in town. the christmas festive season just added to its character. the landlord and his lady we extremely helpful especially when we required a 7am breakfast on the sunday. top marks to the new inn and all its staff, a delightful coach house!" (97612076)

    it had character and was very central

  • 6/10 Anonymous ( Mature couple) 

    on  December 5, 2007

    "The reservation was made via activehotels.com who gave me a written confirmation 3 weeks prior to my arrival. When I arrived they had no reservation for me and the hotel was fully booked. Fortunately there was a last minute cancellation which saved the day. Never ever use Activehotels to make a reservation." (97264186)

    Ancient hotel with masses of atmosphere

    Very small room with very small en-suite

  • 10/10 Anonymous ( Mature couple) 

    on  November 20, 2007

    "Wonderful old property with lots of history. Our host was happy to spend time with us offering stories about the building and its history. Indeed nothing was too much trouble to make our stay a great experience. Also excellent location in the centre of Gloucester. Age of property may make it difficult for anyone with physical disability." (97394005)

    The history which cannot be replicated.

  • 9/10 Caroline ( Mature couple) 

    from Swansea , GB  on  November 20, 2007

    "The atmosphere of the hotel was fantastic, on checking in the manager gave us brief history of the building which we found really interesting and the welcome we received was lovely, we were made to feel individual not just another guest. Will definately stay again in the future and have recommended the Hotel to quite a few friends" (97782571)

    We had room 202, really pleased no problems at all.

  • 7/10 Clive ( Solo business traveller) 

    from Bromborough , GB  on  November 9, 2007

    The old features of the hotel.

    Breakfast.

  • 8/10 Anonymous ( Group of work colleagues) 

    on  October 22, 2007

    The Hotel had an olde worlde ambience and you could feel the history of the building as you walked the gallery corridor to your room. You could imagine the coach and horses downstairs in the courtyard.

    The counterpane on the bed appeared clean but stained.

  • 3/10 David ( Mature couple) 

    from Harrogate , GB  on  July 4, 2007

    "The fire alarm went off several times due the staff turning it on at one in the morning because it was no smoking and the smoke was still in the bar Repeated false alarms through to 3am incompetance comes to mind" (97681242)

    Breakfast and staff then

    Booking in process, nobody at reception Unhelpful attitute

  • 7/10 Mark ( Other) 

    from Abergavenny , GB  on  July 4, 2007

    clean tidy nice breakfast good bar

    nothing

  • 8/10 Barry ( Solo leisure traveller) 

    from Leicester , GB  on  May 22, 2007

    old inn great. very good

  • 5/10 Anonymous ( Same sex couple) 

    on  May 13, 2007

    "the hotel appeared to be understaffed on the house keeping side all staff smoked while on duty" (99732548)

    the hotel was a most interesting historical building

    standards of cleanliness were not good, our companions were offered a sub standard room

  • 8/10 Pauline ( Mature couple) 

    from Cambridge , United Kingdom;GB  on  May 1, 2007

    "It was unlike any other hotel I have stayed at. The main reason for booking it. A beautiful building steeped in history and somehow seems a little lost and unloved. Appreciate it has recently been taken over and perhaps is in a transisionary stage. So look forward to seeing a difference next time in Gloucester." (99297404)

    I loved the history/oldness of the hotel. the restaurant staff were friendly and helpful. Good breakfasts.

    I appreciate that it was an historic building. I do feel that all the windows should have closed/shut. I think the welcome could have been a little friendlier. The person in charge seemed incredibly busy - there were no introductions. toiletories were somewhat mean.

  • 4/10 Anonymous ( Young couple) 

    on  April 18, 2007

    quaint building with lots of history

    Food was poor

  • 4/10 Anonymous ( Group of work colleagues) 

    on  April 16, 2007

    "Very poor quality food, no parking whatsoever, general cleanliness in roomsd good, elsewhere very poor." (99957896)

    Olde world coaching Inn

    Parking, Food, Bar

  • 3/10 Anonymous ( Solo leisure traveller) 

    on  April 5, 2007

    Beds comfortable. Rooms good size.

    1st room allocated much too noisy.

  • 7/10 Anonymous ( Solo leisure traveller) 

    on  March 22, 2007

    "The loud disco atmostphere should be made more familar whilst booking." (99298436)

    Friendly staff, warm and clean room, tasty breakfast, excellent location

    Dreadful karaoke music blasts from the bar until after 1am on weekdays rendering sleep impossible until late

  • 9/10 Anonymous ( Other) 

    on  March 20, 2007

    "I had a very enjoyable stay while attending the Cheltenham Festival. I had read some reviews complaining about the noise from the bar but I did not experience any of this - I had three very comfortable nights sleep. The room was compact but perfectly maintained and warm - I even had to turn the heat down! I ate at the restaurant on two of the nights and the food was delicious and very reasonable, the staff could not have been more helpful. The breakfast each morning was also delicious and again nothing was too much trouble for the staff - there was even a daily racing paper available." (99610608)

    Great character and history associated with the building. Very well maintained and spotlessly clean throughout. Food and bar facilities were excellent and the staff were very friendly.

    Rooms were a little small but otherwise no dislikes.

  • 9/10 Susan ( Solo business traveller) 

    from Hinckley , GB  on  March 11, 2007

    "good room, good food, great staff, wish that the car park had been nearer as it was a difficult walk with heavy bags" (99561261)

    staff friendliness, cleanliness if room and the shower

    distance with heavy bags from car park

  • 9/10 Anonymous ( Solo leisure traveller) 

    on  March 11, 2007

    "I was very happy with the size and cleaniliness of my single room. As a beer drinker I appreciated the range of ales in the bar. I found the staff pleasant and helpful. I would have liked to have been made aware that when returning late at night, access to the hotel is only possible from a gate in the side alley." (99567259)

    Room was ideal for a single person, clean and reasonable sized en-suite with power shower.

  • 10/10 Janet ( Mature couple) 

    from Dawlish , United Kingdom;GB  on  February 23, 2007

    "The hotel is very central - ideal for shopping, visiting the cathedral and the docks." (99852149)

    Fascinating hotel architecture, comfortable room, substantial breakfasts. Good range of real ales.

    Rather smoky bar

  • 10/10 Anne ( Mature couple) 

    from Dublin 14 , Ireland;IE  on  January 25, 2007

    the history of this quaint hotel

  • 5/10 Ann ( Mature couple) 

    from Chichester , United Kingdom;GB  on  January 10, 2007

    "It was not clear at the time of booking that from Thursday through to the weekend, overnight stays are dominated by loud karaoke in the hotel bar and that there is a licence for this to continue to 3.30am. It means that the most central Gloucester hotel is unsuitable for weekend visits if you have young children, or wish to sleep before the early hours." (99931753)

    Historic building and setting.

    Noise from bar until 2.30am Sunday morning.

  • 8/10 Andrew ( Solo business traveller) 

    from Hartlepool , United Kingdom;GB  on  January 9, 2007

    the hotel is full of character and the room was spacious and clean. Facilities were more than adequate.

    There is no on-site parking although free parking is available at the nearby NCP car park. the restaurant was not open during my stay.

  • 3/10 Jane ( Mature couple) 

    from Oakham , United Kingdom;GB  on  December 18, 2006

    The historic building

    Room stayed in was 204. The bed was uncomfortable, cigarette ash was found in the bath room and in the bedside cabinet, the toilet saet was lose,and the right hand wordrobe door came off its hinge when opened.

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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