Millennium Hotel London Mayfair, London

44 Grosvenor Square, Mayfair, Westminster, London, W1K 2HP
4  

The Millennium Hotel London Mayfair will provide a welcoming, peaceful haven in the heart of fashionable Mayfair. Set overlooking Grosvenor Square, in ... more

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£ Rooms from £146 (≈ $258) per night
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8/10 Overall rating

Category Average Rating
8/10 Check-in process
7/10 Your room
7/10 Working order of facilities / equipment
8/10 Order and cleanliness of the hotel
7/10 Performance of staff
8/10 Overall experience
8/10 Overall value for money
  • 10/10 Jeremy ( Solo business traveller) 

    from Nottingham , GB  on  January 29, 2008

    "Excellent room; efficient staff; efficient booking process" (97275122)

    Excellent; Room was upgraded

    1 of 1 people found this review helpful:

  • 8/10 Julian ( Mature couple) 

    from Milton keynes , GB  on  April 9, 2008

    "A little more information about the hotel facilities would be useful. For example no mention is made of Brian Turner or the Japanese restaurant. Brian Turner is a very able chef and had we realised he was there, we would have made time in our stay to dine in the restaurant. Hotel staff were professional and helpful, particularly the efficient porters." (97688719)

    Good standard of furnishing, room clean and tidy. Helpful staff.

    Shower head was a bit hard to adjust.

  • 10/10 Anonymous ( Group of adult friends) 

    on  March 27, 2008

    "We arrived at hotel to leave our suitcases so we could have a couple of hours sight seeing before checking in at 2pm, the staff were very helpful, our cases were stored and delivered to our rooms when we returned.checkin was very quick, our rooms were spacious and very clean.although we were out for the evening we did have a drink in the bar and people were having bar meals that looked really appetising. breakfast was between 7.30am - 10.30am it was self service so you could eat as much/little as you wanted and plenty of variety, I would certainly book this hotel again." (97239132)

    Very clean, spacious rooms, staff were very helpful, we had a beautiful view over looking grosvenor square. Breakfast was good value for the money.

  • 4/10 Andrew ( Young couple) 

    from Durham , CA  on  March 16, 2008

    "it was convenient to book a room for the following weekend. unfortunately when i arrived after a long day travelling i was told no room was available although it was booked on my credit card and no doubt i would have been charged if i had not turned up. to cap it all your staff gave the impression that helping me get to a nearby hotel and getting my luggage there was a major inconvenience." (97656132)

    convenient location

    poor staff

  • 10/10 Anonymous ( Mature couple) 

    on  March 12, 2008

    "Really good" (97749702)

    did the job

    not enough shampoo! and bath gel

  • 10/10 Margaret ( Same sex couple) 

    from Chelmsford , United Kingdom;GB  on  February 24, 2007

    "I booked a double room for myself and a friend as we were going out in Mayfair for my birthday celebrations. As a surprise my friend upgraded us to a suite, which was fantastic. I can't really fault this hotel or the staff, who went out of their way to make me feel special – even sending a bottle of champagne up to the room. I don't know whether I would have anything negative to say if I'd stayed in a regular room but I would certainly come back again to find out. The location is perfect – very quiet yet in the heart of Mayfair, the decor is stylish and the staff were friendly and approachable. I will definately come back!" (99655357)

    1 of 1 people found this review helpful:

  • 6/10 Joanna ( Young couple) 

    from Guildford , GB  on  November 22, 2007

    Very comfortable bed

    Our room was very small and the hotel as a whole was incredibly hot including our room despite out attempts to turn the air-con down

  • 8/10 Martyn ( Mature couple) 

    from Tewkesbury , GB  on  October 31, 2007

    Position and friendly helpfull staff

    Far to hot but when i pointed this out they did sort the problem out

  • 8/10 Ed ( Group of adult friends) 

    from Lymington , GB  on  October 23, 2007

    "An enjoyable stay. Hotel well placed for entertainment and leisure.Don't know about restaurant because we attended a Boxing function there. Would avoid drinking in the bar because drinks are too expensive." (97264106)

    Clean and comfortable

  • 8/10 Anonymous ( Solo leisure traveller) 

    on  July 11, 2007

    "Generally good - no issues" (97111855)

    Price, Location

    Tiny Bathroom

  • 8/10 Anonymous ( Group of adult friends) 

    on  June 20, 2007

    "I thought overall it was a good hotel to stay in and very nearby the shops and touristy places." (99449877)

    The hotel was at a great location and the rooms where very clean and tidy

    the T.V was not working 100%

  • 5/10 Antony ( Group of adult friends) 

    from Hyndland, glasgow , GB  on  June 13, 2007

    "Itwould be much better if the customer understood what they were getting for their money, especially if there is some special rate that meant compromising the service. It is a lovely location but I paid for three rooms and had hoped to be near to my god daughter and her friend on their last night before heading off back to Australia. It was supposed to be a surprise and so overall it was disapointing. I also paid £100.00 to hire the hotel Bentley for the trip to the Theatre and the driver ended up getting stuck in a half an hour traffic jam which made us late for the performance. Overall a nice hotel but the staff did not seem to want to cater for those of us who do not frequent luxury as much as we would like." (99403011)

    Location was good.

    Noisy Air Conditioner My God Daughters room was not ready until 5.00pm on the day of arrival. The staff at the desk were less than courteous to this fact. There were long hairs obviously not cleaned off the tiled bathroom. The water nearly knocked me over because of the power and actually the was discoloured.

  • 10/10 Elizabeth ( Young couple) 

    from St albans , GB  on  June 6, 2007

    "The staff were friendly and helpful, the hotel had a pleasant ambience and it was fantastically central" (99961039)

    It was clean, fresh, non-smoking, pleasantly decorated, with a view across the square and felt pretty roomy for the price

  • 8/10 Anonymous ( Solo business traveller) 

    on  June 5, 2007

    Good location, helpful staff

  • 9/10 Anonymous ( Group of work colleagues) 

    on  May 15, 2007

    Friendly welcome and a wonderful room

    The bar closed at 2am!

  • 10/10 Anonymous ( Solo leisure traveller) 

    on  March 7, 2007

    I think the location of the hotel is excellent and all facilities are superb.

    If I was being very fussy I would say that the aircon unit is slightly noisy. Also, a teapot with the tea / coffee facilities would be a bonus!

  • 5/10 Neville ( Mature couple) 

    from Lincoln , United Kingdom;GB  on  January 31, 2007

    good location friendly staff

    room a bit small.housekeeping service a bit slow,had to ring down twice.

  • 10/10 Adrian ( Solo business traveller) 

    from Pocklington , United Kingdom;GB  on  January 30, 2007

    "From booking to registration and then departure, the experience was everything expected from a top class hotel." (99308802)

    Convenience for London. Always helpful and knowledgeable staff. Comfort of rooms.

  • 7/10 Erhard ( Solo business traveller) 

    from Wassenaar , Netherlands;NL  on  January 15, 2007

    Overall everything was good. Hotel conveniently located. Bar a friendly atmosphere. Food very good.

    They did not repair the plumbing problem with the hand wash basin

  • 5/10 John ( Mature couple) 

    from Moreton , United Kingdom;GB  on  November 25, 2006

    "We stayed for 3 nights and on the fisrt day the hot water tap in the bath didn't work. This was reported and whilst we were out at the theatre it was fixed however on returning we found that the engineer had left the tap on and as a result the bath was half full of water and there was steam everywhere. The second day on returning to the hotel at around 5pm to dress for dinner we found that the room had not been serviced. We called reception who said that they would have it done within the hour. It was done but again I was disappointed that I had to chase them up about it." (3304669021)

    Near to Hyde Park

  • 9/10 Christine ( Mature couple) 

    from Andover , United Kingdom;GB  on  November 22, 2006

    "excellent. would stay again" (99854158)

    Clean, comfortable and spacious

  • 8/10 Anonymous ( Mature couple) 

    on  July 28, 2006

    "On the whole, a good hotel. The price we paid was good value for money. It would have been preferable to include a reduced breakfast price. Very good location." (3304903603)

    very convenient location, air conditioning, nice big towels

    we got a good deal, but breakfast was not included. The room was somewhat rundown -- before renovation. Small bathroom.

  • 8/10 Simon ( Solo leisure traveller) 

    from Laurencekirk , United Kingdom;GB  on  July 5, 2006

    "With a fabulous building, with a great address, in a fantastic area somehow the hotel ought to have more style, more character. The panelled bar could be great but the lighting is all wrong and the art on the walls is bad cheap, hotelly reproduction old master. How can you create atmosphere? What is it that would mark this hotel out? It was absolutely OK but no more than that. What would make me go again? Only the special deal I got! Breakfast was very good." (3304952283)

    Comfortable, clean

    Ordinary, characterless, small, small bath (but it was a single room).

  • 6/10 Anonymous ( Solo leisure traveller) 

    on  June 3, 2006

    "Location is terrific but the hotel needs to make sure not to give rooms to guests which are noisy and close to renovations." (3304191507)

    staff was couteous

    hotel under renovation and room given wAS too small and noisy due to renovation

  • 5/10 Neil ( Family with young children) 

    from Belfast , United Kingdom;GB  on  May 13, 2006

    "I thought the hotel offered poor value for money condsidering the problem we had with the sink. When I reported it to reception upon checking out there was no apology from the staff. I had expected a gesture of some kind. We also asked the concierge about arranging travel to the airport and he could not do this for us. I felt like we were inconveniencing him by even asking. I understand the hotel is expensive because of its location but I did expect a better service overall." (3304429866)

    Nice decor and well equipped.

    There was a serious leak in the bathroom sink and we had to clean a lot of water off the floor the first time we used it. We then had to use the bath instead. This was very inconvenient especially as we had our young son with us.

  • 10/10 Jo ( Young couple) 

    from Nottingham , United Kingdom;GB  on  May 8, 2006

    "I thought my stay overall was excellent, the room was very clean and comfy, the staff are very friendly and helpfull with regards to London transport in general, my mobile phone was stolen while shopping in Oxford St so my partner could not contact me, despite the fact I had booked out of the hotel I rang them to advise them that my partner may go there to look for me, they took messages to pass on and helped me in every way they could." (3304575865)

    The room itself was excellent and very clean

    nothing

  • 8/10 Andrea ( Group of adult friends) 

    from Stalybridge , United Kingdom;GB  on  March 25, 2006

    "Had a fabulous stay however was very dissapointed with the lack of facilities in our room, ie no mini bar, no tea/coffee making facilities." (3304170208)

    Very comfortable and clean hotel, made our stay meeting Brian Turner!

    Unfortunately no kettle/tea etc was provided in our room and there was no mini bar. We had to call housekeeping in the morning to arrange for a kettle.

  • 7/10 Anonymous ( Group of work colleagues) 

    on  February 24, 2006

    Good standard of accommodation

    Colleagues room had no hairdryer, this should be standard in a hotel room.

  • 9/10 Anonymous ( Young couple) 

    on  February 22, 2006

    "No comments, never had any problems with any aspect of stay" (3304242092)

    Lovely room, excellent bathroom facilities, room well laid out

    Mini bar variety poor, i.e. no wine

  • 5/10 Anonymous ( Mature couple) 

    on  February 1, 2006

    "That a water boiler should have been in the room from the start." (3304057026)

    Comfortable beds, quite room. Not too cold not too warm. Checking out; good service regarding luggage and taxi.Discount was given on minibar item due to problems -See areas to improve on !

    When checking in; what is included in the room.Any other info that is not already mentioned when booking. When asked to see to that other things (glass) are not missing; do so without delay. Review quality of key cards- ours lost their function twice even if kept well away from other magnetic(-tized)items.

  • 7/10 Robina ( Mature couple) 

    from Bognor regis , United Kingdom;GB  on  February 1, 2006

    "The automatic service charge is a liberty, especially with the cost of drinks etc. Only one lift was working. (we were on the 6th floor!). Breakfast is far too expensive. We were not offered a morning paper. Our room, 658 had damp on the wall." (3304107516)

    Room was very nice and clean. Hotel was central to all areas of London.

    More toilettries in the rooms, and rooms far too hot.

  • 8/10 Philip ( Young couple) 

    from Aliso viejo , United States;US  on  January 27, 2006

    "The stay was great apart from the fact: 1 A wake up call was missed 2 Someone came into our room after we had just booked in and it took 24 hours and several phone calls before we got any sense from anyone." (3304081547)

  • 7/10 Anonymous ( Group of work colleagues) 

    on  January 20, 2006

    "With the discounted rate this is excellent value for money in a smart hotel well located in London. I have recommended my colleagues at work use this hotel for future London stays" (3304101965)

    room was adequate, pleasantly furnished, tea making facilities, itoning board etc all available

    Our room was next to the cleaners cupboard or room and hence noisy in the mornings, I will remember to ask for a room further away from such hotel resources in future

  • 9/10 Anonymous ( Young couple) 

    on  January 5, 2006

    The main concierge was amazing. He helped us with everything we needed.

    We stayed at the millenium twice over 3 weeks. The first time, the room was impecable. The second, most of the appliances in the bathroom didn't work very well, there were holes in the carpet, and the wallpaper was peeling.

  • 4/10 Said ( Young couple) 

    from Penge , United Kingdom;GB  on  July 2, 2005

    "The central location of this hotel and the close proximity to Oxford street is a big plus. Very effient chek in system and the staff were very friendly. Lovely restaurant. However the hotel has a dated feel to it and the standard double rooms are too small for a 4 star hotel. It is ok for an over night stay but not suitable for a longer stay" (2454106)

    Convenient. Central location. Eay to get to.

    The hotel looks dated and could do with modernisation. The room we stayed in was too small for two people. Not a 4 star experience.

    1 of 1 people found this review helpful:

  • 9/10 David ( Young couple) 

    from Cambridge , United Kingdom;GB  on  November 30, 2005

    "We've stayed in this hotel before, and will undoubtedly stay there again. It has a very well-presented interior, a friendly feel, convenient location and at the online discounted price it's extremely good value." (2964053)

  • 6/10 Alison ( Group of adult friends) 

    from Whitchurch , United Kingdom;GB  on  November 30, 2005

    "The location of the hotel was excellent for shopping, theatres and restaurants. Staff were unfailingly friendly and courteous. However, the devil is in the detail and when things went wrong we were not kept informed and the problems were not rectified quickly enough. However on checkout our complaints were taken seriously and we were recompensed for the inconvenience." (2980040)

    Very friendly helpful staff. Excellent central location.

    Room needed updating - no electric socket for kettle except under desk!, shower curtain leaked over towel rail despite our best efforts, room very noisy on Saturday night as it overlooked the ballroom, communication between staff - when we made a complaint we were ignored or the opportunity to put it right came to late

  • 7/10 Marcus ( Other) 

    from Chesterfield , United Kingdom;GB  on  November 16, 2005

    "I enjoyed the stay the staff were great and the htel was nice." (2893233)

    Location

    The rooms are looking tired and need refurbishing

  • 9/10 Anonymous ( Group of adult friends) 

    on  November 11, 2005

    size of the rooms, the facilities / equipment, the location, and above that the price

  • 9/10 Anonymous ( Mature couple) 

    on  November 10, 2005

    "The Millenium Mayfair is in a wonderful location on Grosvenor Square. Oxford Street is just a few blocks away and the area has lots of interesting galleries and antique shops to while away your time. There is a lovely little Tea rooms called Richeux nearby, which is well worth a visit!" (2725289)

    Good-sized, quiet room. Large screen TV and internet facilities were available.

    Breakfast was not great. It seemed expensive for what was available.

  • 5/10 Anonymous ( Solo business traveller) 

    on  October 25, 2005

    "tHE INTERNET IN THE ROOM WAS NOT WORKING AND NOT EVENE SOMEONE TRY TO FIX IT DURING THE TWO DAYS OF MY STAY. FINALLY, THEY SOLD ME A CARD. THEY DO NOT HAVE COONECTIONS OR CONVERTORS TO PLUGGED CONTINETAL EUROPE ELECTRONIC DEVICES. THAT I TOO BAD FOR A BUSINEES HOTEL FIRE ALARM WAS ON THREE TIMES THE SAME NIGHT/DAWN AND NONE APOLOGIZED OR GAVE US AN EXPLANATION OF THE SITUATION." (2859483)

    BED WAS GOOD

    STAFF, INTERNET FACILITIES

  • 7/10 Anonymous ( Young couple) 

    on  September 21, 2005

    Good central location. Quiet.

    General decor of room was poor and view overlooking air conditioning unit!

  • 8/10 Malcolm ( Solo business traveller) 

    from Parbold , United Kingdom;GB  on  September 13, 2005

    "Apart from being booked into a smoker room initially which was quickly resolved everything was fine." (2653582)

    Quiet room.

    No.

  • 8/10 Keith ( Mature couple) 

    from Poole , United Kingdom;GB  on  August 29, 2005

    The food was excellent in the Brian Turner restaurant and the staff in the restaurant were very friendly.

    Biscuits to be added with the tea/coffee making in room.

  • 9/10 Sigurdur ( Mature couple) 

    from Mosfellsbaer , Iceland;IS  on  August 24, 2005

    Large room, internet connection, upgrading to deluxe room includes good value for money, friendly staff, location.

    Lifts.

  • 8/10 Robert ( Family with older children) 

    from Southampton , United Kingdom  on  August 9, 2005

    "Everything was good. We spent the late evening in the company of Barry Keilly(I think that is how it is spelt) the Duty manager. We had a very pleasant few hours and made to feel very welcome. Please give him my regards and best wishes" (2273987)

    Clean tidy and functional

    The only complaint was that we checked in just after two, but did not have our rooms allocated until 3.15pm

  • 4/10 Alison ( Group of work colleagues) 

    from Swindon , United Kingdom;GB  on  January 23, 2007

    Rooms were nice & had everything I needed (hairdryer etc)

    There was no hot water. It was noisy. The fire alarm was set off in the middle of the night which worried me so I couldnt get to sleep after that.

    0 of 1 people found this review helpful:

  • 7/10 Mark ( Other) 

    from Bristol , United Kingdom;GB  on  July 7, 2005

    "Great location, especially for Hyde Park where the Live 8 concert was! Reception area is nice and piano bar open till late - but a bit expensive at £4 for a bottle of lager. Generally a good value hotel, rooms adequate for their purpose but a spot of refurbishment would not go in miss in areas. That said, it's no worse that most other hotels of this size. Didn't try the restaurant, but looks expensive! Overall a good hotel. I would visit again!" (2411524)

    Twin room quite large and clean with all usual facilities. Decorations a little bit tired, but typical of hotels of this type.

    Plumbing was noisy in the bathroom and the decorations inside the room were not great, e.g. paint splashes on door, floor tiling in bathroom a bit tatty.

  • 6/10 Anonymous ( Young couple) 

    on  July 6, 2005

    It's location within London. Comfortable beds.

    Room service - the concierge said room service was available, but then on dialling I was told over the phone that they weren't offering the service with no explanation or apology for the inconvenience.

  • 8/10 Anonymous ( Family with older children) 

    on  December 31, 2007

    "THE LOCATION WOULD HAVE BEEN IT, BUT I LREADY KNEW THAT" (97286985)

    CLEAN

    VIEW

    0 of 2 people found this review helpful:

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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