The Sanctuary House Hotel, London

33 Tothill Street, Westminster, London, SW1H 9LA
3 star

Located in one of the oldest and most fashionable areas of London, Sanctuary House is perfect for business or pleasure. Its location close to many of the capita...

Check In:
Check Out:
 

£ Rooms from $205* per night
Enter your dates of stay to see rooms to book

8/10 Overall rating

Category Average Rating
8/10 Check-in process
8/10 Your room
8/10 Working order of facilities / equipment
8/10 Order and cleanliness of the hotel
8/10 Performance of staff
8/10 Overall experience
9/10 Overall value for money
  • 7/10 Anonymous (Mature couple) 

    on  July 29, 2008

    The airconditioning did not work.

  • 9/10 Kevin (Group of work colleagues) 

    from Leighton buzzard , GB on  June 3, 2008

    "Excellent, would recommend and will definitely stay again." (97410438)

  • 7/10 Ian (Solo business traveller) 

    from Sittingbourne , GB on  February 11, 2008

    "clean & tide hotel - room a bit cramped for a superior grade room. Noisy street and traffic during the night" (97005182)

    The location was ideal

    For a 'superior' room it was quite cramped - not value for money

  • 5/10 Joanne (Other) 

    from Leigh-on-sea , GB on  December 18, 2007

    "Reception phoned and snapped at us, over the steam from the shower, setting of the smoke alarm, and told us to keep the bathroom door shut, would have been better if we were advised this at time of checkin, we could have been told in a more friendly manner" (97144577)

    Clean

    No room servise after 9pm, and a really nosiy generator outside our window

  • 7/10 Anonymous (Mature couple) 

    on  December 18, 2007

    "It was unsatisfactory to have a delivery arrive at 6 am on a Saturday morning. The unloading of beer barrels went on for over an hour and the noise and banging was unacceptably load." (97937211)

    Location

    Being woken up at 6 am when a delivery of beer barrels being unloaded outside my window

  • 10/10 Anonymous (Mature couple) 

    on  November 21, 2007

    Fantastic room. Brlliant value. Really pleasant stay. Thanks.

  • 8/10 Martine (Group of adult friends) 

    from Zuiderwoude , NL on  November 7, 2007

    Very Central. Refurbished room en clean.

  • 7/10 Anonymous (Mature couple) 

    on  May 29, 2007

    "Overall everything was fine as we only used the hotel as a base. We didn't eat in the bar, so cannot comment on food. Our main problem was that despite it being a Saturday morning we were woken early by building work noise close by, which was unfortunate" (99195516)

    The room was excelllent value for central london and the location was very good.

    Although the staff were friendly and welcoming the booking in and booking out was tedious, we were asked the same question several times, and the whole process took ages. Better staff training would lead to greater efficiency.

  • 8/10 Bradley (Solo business traveller) 

    from Livingston , GB on  May 1, 2007

    Quick check in and check out was fast and efficient and the location was excellent.

    The bath/shower was moldy

  • 9/10 Anonymous (Solo business traveller) 

    on  April 24, 2007

    Quiet back room on top floor

    Shower leaked over the bathroom floor

  • 7/10 Michelle (Mature couple) 

    from Gosport , GB on  April 17, 2007

    excellent location

  • 8/10 Michelle (Young couple) 

    from Folkestone , United Kingdom;GB on  March 21, 2007

    "We booked the room on a Saturday morning and arrived in the afternoon, so there was no card ready for us to sign when we booked in. The receptionist said it could be done later, or as she had all the details from online said it could be done when checking out. We were exhausted when we got back and decided to take her advice and do it in the morning. We got called at 10.30pm and got woken up. Then the receptionist said we could do it in the morning, which was pointless to call! This spoiled a near perfect stay." (99306054)

    It was clean, compact and orderly. The bed was comfy, the shower hot and had all we needed!

    Getting a call at 10.30 pm from reception.

  • 9/10 Anonymous (Young couple) 

    on  March 1, 2007

    excellent location, nothing negative while staying

  • 6/10 Anonymous (Young couple) 

    on  February 21, 2007

    "I requested a quiet, inward facing room, but this request was not fulfilled nor even acknowledged. Though the location can hardly be beat (1 block from Westminster Abbey), I would choose to stay elsewhere in the future." (99562159)

    Great location.

    Single biggest problem was the noisiness of the hotel itself. The floors were very creaky, and the door to the stairwell slammed loudly and shook our bed. Mattress was uncomfortable, and decor was shabby.

  • 9/10 David (Mature couple) 

    from Southampton , United Kingdom;GB on  January 6, 2007

    "We went to celebrate new year and this is a perfect location for that A five min walk to Big Ben and the embankment, 15 mins to Trafalger square. Also it is walking distance to all the traditional tourist attractions, the tube is just up the road if you want to go further. The rooms were clean and a good size. The pub sold pretty standard pub food but the prices were reasonable.All in all the perfect hotel for a weekend in London. The staff were friendly and helpfull.We will definatly stay at this hotel again." (3304278785)

    Clean,good sized room in a great location.

  • 8/10 Iain (Mature couple) 

    from Chippenham , United Kingdom;GB on  December 13, 2006

    "We were both very happy with the hotel. It was a little noisy on the first night (Friday), due to traffic and the lack of double glazing (possible incusion in future improvements). Hot water was VERY hot and there should have been a warning to that effect.The reception lady was fantastic, talkative, helpful and very efficent. We were able to leave our luggage for the last day although we had checked out securely at the hotel whilst we continued to sight see. Our only complaint was with the breakfast arrangments, very crowded, lack of fresh bread and croissants and delays in getting served. If the hotel is going to offer continental breakfast, then there should be plenty on offer for all guests. Five croissants with at least seven guests waiting is not good service." (99218688)

    Location was excellent, close to and easily accessable to main attractions. V close to underground station.

    Breakfast.

  • 9/10 Kathryn (Mature couple) 

    from Snoqualmie , United States;US on  November 13, 2006

    "I thought the hotel was as advertised, therefore it met my expectations." (99482471)

    Its location near bus and tube transportation, the decor of the room, Westminster Abbey was a block away.

  • 8/10 Anonymous (Other) 

    on  August 18, 2006

    Good sized room, appliances worked fine, everything was quiet.

    I wish breakfast was included in the price.

  • 10/10 Anonymous (Young couple) 

    on  August 6, 2006

    "The staff is very nice and extremely helpful. The lobby has brochures on local attractions and they have a tube map available to take with you. The breakfast is nice. It includes pastries, toast with assorted jams, cereals, juice, milk, coffee, cheeses, and fruit. We had a very pleasant 3 nights at the hotel and can't really complain about anything. The ONLY thing negative we could find is that the room is a little small as is the elevator. Otherwise we had a very pleasant stay." (3304627113)

    The location is very good, it is right near a tube stop and near some tourist attractions. The room accomodations were very nice and the included breakfast was just right.

    The elevator was small.

  • 9/10 Catherine (Group of adult friends) 

    from Bromborough , United Kingdom;GB on  July 28, 2006

    "Fantastic location - 2 minutes walk from St James Park tube - makes it easy to visit popular London locations. Easy walking distance to Westminster Bridge, the London Eye, Soho, Convent Garden, Tate Modern, Buckingham Palace and the parks. Some staff were better informed than others - eg one person was unsure about Thames city cruises timetables, whereas another was able to print off a timetable from the internet straight away for us. This was our third stay at the Sanctuary House, and it is our first choice of hotel whenever we visit London." (3304317759)

    Central location, comfortable large bed, excellent airconditioning (we were staying during a heatwave) and power shower.

    Nothing.

  • 9/10 Liam (Young couple) 

    from Altrincham , United Kingdom;GB on  July 26, 2006

    "In all honesty, we enjoyed our stay, we have never been to London and found that where the hotel was situated was of big help, with the tube around the corner and all the big sites in walking distance." (3304973710)

    It was very pleasant, my partner was pregnant at the time and fell in love with your air conditioning.

    There was not anything.

  • 9/10 Anonymous (Same sex couple) 

    on  May 31, 2006

    "Staff were very pleasant. Service was good. I think Sanctuary House represents a real deal in London." (3304228249)

    For London we thought the price and location represented outstanding value. We were pleased with the accommodations.

    It was all pretty good. With a few modest upgrades, it could be a very swank accommodation.

  • 9/10 Alan (Family with young children) 

    from Skelton , United Kingdom;GB on  April 27, 2006

    "Overall our experience at the hotel was very good, rooms were well decorated and very clean. Staff where very helpful. Cot available on request, but unfortuantely there was no high chair available for our daughter in the restuarant/bar area which made it a bit harder to feed our child breakfast and evening meal as she is only 14 months and therefore needs restraints. Apart from this it was an excellant hotel." (2532689)

    Clean Comfortable and in an excellant area

    No Highchair for child in the restuarant.

  • 8/10 Anonymous (Young couple) 

    on  April 21, 2006

    "Overall experience good, but too pricy for a small room in an, although refurbished, old house, with poor choice of continental breakfast menu. Central location in town is great plus." (3304489365)

    Excellent location of the hotel, cleanliness, friendly staff

    Small room, not firm floor (wooden floor), poor breakfast, eating in a tobacco-smelling room (it serves as a pub also)

  • 7/10 Anonymous (Other) 

    on  December 15, 2005

    "Great location and value for money for a traveller who wants a hotel close to historical London. Food prices seemed very reasonable and area was quiet" (3304028352)

    The location was very good, close to underground station. Waiting staff were friendly

    Reception staff were abrupt particularly on checking out.Express checkout form was posted through the door at 3am in morning and I still had to pay on departure so that was pointless.Booking stated twin rooms and I was put in a double, got moved into a twin room which was next to a generator/fan which made noise all night which disturbed the sleep of my room-mate

  • 9/10 Richard (Solo business traveller) 

    from Belfast , United Kingdom;GB on  November 25, 2005

    "Receptionists checking me in could have been a bit more welcoming. However, the hotel was clean, and waiting staff in restaurant were very friendly. Food was good quality. I would have liked to know in advance what type of breakfast I was going to get as the reservation did not detail this." (2979797)

    Good customer service in the restaurant area. Clean and reliable.

    None. Overall, I would stay at this hotel again.

  • 8/10 Dale (Group of adult friends) 

    from Darwell , Canada;CA on  August 27, 2005

    Fantasic location.

  • 8/10 Hazel (Solo business traveller) 

    from Bristol , United Kingdom;GB on  July 13, 2005

    Room service excellent, very good swift service

    Increase 'healthy options' on menu-very chip/pub food oriented. I would not have eaten there if staying longer than one night.

  • 10/10 Anonymous (Mature couple) 

    on  July 13, 2005

    "The hotel was not known to us when booking on-line. We were not disappointed with our choice. Comfortable and clean, the room had all facilities that we required in good working order. Would certasinly recommend you." (2396632)

    The room was very comfortable, clean and staff helpful. The location was excellent for us.

  • 10/10 Anonymous (Mature couple) 

    on  July 2, 2005

    Location, quietness of the hotel

    There was the smell of smoke in the lobby that was bothersome.

  • 7/10 Gareth (Young couple) 

    from Bristol , United Kingdom;GB on  June 1, 2005

    "The hotel itself is nothing spectacular but nevertheless clean and it has everything you need, but the its the location of the hotel which makes it worth every penny, though my advice to any couple would be to spend the extra money on a bigger room if possible." (2329254)

    For position there can't be many places that beat it, it really is in the perfect location.

    A couple of members of staff weren't very friendly.

  • 9/10 Margaret (Group of adult friends) 

    from Palm harbor , United States;US on  May 5, 2005

    "the staff was very helpful, as we had some requests out of the ordinary, like an extension cord for my overnight oxygen source. our room would not lock one night, and it was attended to right away. they even allowed us to stay in the room for an hour after we checked out, plus let us store our luggage at the desk. this is despite the fact that we were told it was not possible to stay later. I would definitely recommend this hotel especially for the price and location to the tube at St. James." (2054072)

    very clean and comfortable, room large enough by european standards, very convenient to the tube

    pub downstairs was too smoky to eat in, could have used some more space in the bathroom to put our things

  • 8/10 Anonymous (Solo business traveller) 

    on  April 26, 2005

    Clean well equiped room

    Would prefer continental breakfast in room

  • 9/10 Paul (Young couple) 

    from Bromborough , United Kingdom on  April 21, 2005

    "Excellent location for the event we came to partake in. Service was good but not intrusive. Hotel was quiet and clean. All that we needed. We hope there are rooms available here next time we visit London." (1725791)

    Uncertain about security of luggage when left in foyer because there is not a lockable store.

  • 7/10 Anonymous (Mature couple) 

    on  March 16, 2005

    "I was very happy with the hotel. It is located near Westminster; it was clean." (2017483)

    Excellent location. Friendly, helpful staff.

    No information in room on how to use heating and/or air conditioning equipment.

  • 10/10 Jessica (Young couple) 

    from Folkestone , United Kingdom on  March 1, 2005

    "I was well informed because of the previous reviews, and I knew exactly what to expect. The hotel was perfect for our one night stay-I'd recommend it to anyone wishing to stay in London for a short period." (1963005)

  • 8/10 Anonymous (Young couple) 

    on  February 21, 2005

    Comfortable room. Excellent location.

    Room too hot. Noisy in the morning as work being done at tube station.

  • 8/10 Vicky (Family with young children) 

    from Wimborne , United Kingdom on  February 19, 2005

    "This hotel is in a brilliant location. It is clean and comfortable and the staff are very friendly and helpful" (1909545)

    Location

    Room was a bit dark

  • 10/10 Andrew (Group of adult friends) 

    from Barnard castle , United Kingdom on  February 16, 2005

    Good central location, convenient for major tourist attractions. The accommodation was very attractive and clean.

    None.

  • 8/10 Peter (Same sex couple) 

    from Long buckby , United Kingdom on  January 6, 2005

    Location and standard of Hotel.

    The selection of fruits and yoghurts could be more varied for breakfast.

  • 8/10 Anonymous (Mature couple) 

    on  January 4, 2005

    "Location of hotel and quality of the room were very good. Dinner choice/service/quality of food good. Breakfast food good but service very slow." (1485354)

    location of hotel large 4-poster bed

  • 8/10 Anonymous (Young couple) 

    on  December 16, 2004

    location and cleanliness

    no breakfast included

  • 10/10 Anonymous (Mature couple) 

    on  December 14, 2004

    The overall cleanliness and appearance of the hotel and facilities

    N/A

  • 9/10 Marianne (Young couple) 

    from Sheffield , United Kingdom on  December 9, 2004

    The accommodation was clean and comfortable. The four poster was a complete surprise!

  • 8/10 Sheryl (Solo business traveller) 

    from Northampton , United Kingdom on  December 4, 2004

    Easy to find, staff were friendly, room was clean and tidy

  • 9/10 Anonymous (Solo leisure traveller) 

    on  November 30, 2004

    "overall very good" (1715367)

    safe, clean well located and the pub had very good food

    I found the room very warm and could not adjust the heating/cooling system

  • 8/10 Frankie (Young couple) 

    from Derry , United Kingdom on  November 25, 2004

    "Happy enough bar having to eat in the Bar." (1695308)

    Smart, clean tidy room

    No proper eating facilities

  • 9/10 Anonymous (Mature couple) 

    on  November 21, 2004

    "Generally excellent and a superb location. Would certainly book again but would prefer to have known that the hotel was over a pub. As we were on the top floor it didn't matter at all but maybe if we were on a lower floor the noise may have been a nuisance. A note in the guest pack informing people that drinks were not available after 11 pm would be useful. We returned from a local concert at around 11:15 and would have enjoyed a nightcap. Had we known drinks were not available we would have purchased earlier elsewhere. Otherwise the hotel can't be faulted." (1564892)

    Fantastic location, exemplary room and very clean and tidy

    No alcoholic drinks after 11 pm. Complimentary biscuits and water not replenished.

  • 8/10 Kent (Family with young children) 

    from Heeze , Netherlands on  November 3, 2004

    "We were under the impression from the internet that our room would have a hide a bed in the couch. Our room did not have a couch or hide a bed. But, we managed. The room was quiet. There also was a mix up in the continental breakfast, we were told at the front desk that we would get a free continental breakfast on Sat and Sun, but we were charged for it. Overall, our stay was nice and we would stay there again." (1615438)

    Close to Westminster Abbey and train station. Nice little Pub/Restaurant below. Nice and quiet.

    Room was a little small but the bed was big.

  • 9/10 Anonymous (Young couple) 

    on  September 16, 2004

    "Information on parking was not accurate and there is limited free parking outside the hotel which isn't documented. An alternative car parking arrangement could be provided." (1201618)

    Clean, well presented and affordable

    Check-in staff could have been a little more friendly and helpful

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

hotel map

Hotels Nearby

Email me great deals & news

Why sign up?