Thistle London Heathrow, London
Bath Road, Longford, London, UB7 0EQ
Thistle London Heathrow is ideal for anyone wishing to access the airport. Extensive business and leisure facilities guarantee convenience and comfort.
Rooms from £42
(≈ $84) per night
7/10
Overall rating
from Isle of wight , GB on
June 10, 2008
on
June 3, 2008
"Will never book at this hotel again. Poor customer management with only 1 member of staff able to process the booking.
It ruined my family weekend break." (97848445)
None
Computer system was apparently down thereby unable to check us in.
We were referred to another hotel and didn't get to our rooms until 1.30am in the morning. At the referred hotel they said breakfast was not included when it clearly was for one room. I had written confirmation. Clearly the the staff at the Thistle had not faxed over the correct information.
We went without breakfast despite having paid for it.
The staff did not adequately explain what was going on and there were several people waiting over an hour for the computer system to be working again. Basically they had over booked and no rooms were available despite receiving confirmation. A swipe of my card for £200 was taken without clearly explaining the purpose even though everything had already been paid for. And why £200??
1 of 1 people found this review helpful:
on
May 29, 2008
"ROOM:
The room smelt badly of 'ingrained' cigarette smoke even though it was marked 'No Smoking' and is now almost a year since the smoking ban in hotels. The room probably needs redecorating to remove the old smell.
PARKING:
Parking was not good. We eventually parked in car park (B) (there were lots of spaces) but were 'reprimanded' by the check-in staff - who told us it was for staff only. They were talking about our car being clamped - but the car park was not marked in any way as being for staff. Eventually they seemed to understand our problem and said we could park there overnight.The security speaker system at the car park entrance didn't work properly so we couldn't get information without walking into the hotel - 5 times! The reception staff were not very helpful initially and clearly have had to deal with many complaints about parking previously." (97525619)
Excellent breakfast! Clean bedding. Good TV.
Car-parking was horrendous.
The room smelt strongly of stale cigarette smoke.
1 of 1 people found this review helpful:
on
July 2, 2008
"Well below expectations, I assume that most of the guests are only staying for 1 or 2 nights on their way to or from their holiday destinations." (97846543)
Excellent coffee available in the bar.
Very convenient for the course that we were attending at the same hotel.
1st room -smelt strongly of cigarettes, we asked to be moved and we were moved to another room. 2nd room - scalding hot shower, which luckily I ran before getting into the shower!!.. again asked to move and we were assured that we would be moved. This did eventually happen when we reminded the staff later in the day as, we were informed,the message had not been passed on. 3rd room satisfactory and apparently an upgrade. Breakfast taken in the breakfast room on the first floor on the Saturday morning ( We went out for breakfast after the first day). Quality of the food, especially the coffee very poor.Price of the breakfast £14.95. Performance of the staff also very poor. I was informed that 95% of the visitors at the hotel also drink their coffe black and that there had been no previous complaints. This I found hard to believe. Dissapointing when the machine downstairs in the hotel bar makes such good coffee.
from Witham , GB on
June 25, 2008
I was not advised whilst booking, PARKING CHARGES APPLY! I think its a rip-off, paying to stay at a hotel and having to pay for parking at the same hotel
on
June 22, 2008
"HAPPY WITH EVERYTHING" (97056977)
HANDY TO HEATHROW.
HAD TO PAY FOR A BUS TO THE AIRPORT AND NO BREAKFAST WAS INCLUDED IN THE ROOM PRICE
on
June 20, 2008
Very clean hotel and good size room with tea and coffee making facilities. Near Terminus 5 at Heathrow Airport (8 minutes) and frequent airport bus drop off facility.
Price of breakfast
from Cork , IE on
May 17, 2008
"I would have liked to have known that the room on offer wasnt the size it was otherwise I would have booked a bigger room or gone elsewhere.Too many staff at this hotel with a bad attitude,and I certainly will not be either staying there again or recommending the hotel to anybody else." (97860514)
The check in was fairly seamless,even if the staff were more concerned with talking between themselves. The service was very impersonal.
The staff attitude,the room I stayed in was literally not big enough to swing a cat in,the fact that when I asked for an iron and ironing board I was told by the guy that brought the items to the room that I could keep them for 20 minutes!! Thats a first for me!! At breakfast the next morning I waited 20 minutes for the waitress to bring coffee and when I asked for kippers there was a major problem with the chef having to get them from the freezer.
1 of 1 people found this review helpful:
on
June 18, 2008
"Pleasant and helpful staff. " (97236228)
Excellent breakfast. Complimentary newspaper and several magazines.
Toilet cover did not stay up! When sitting on the toilet, the cover was leaning against your back!
Peeling paint on bathroom ceiling.
from Walton on thames , GB on
June 17, 2008
"Rooms Clean and tidy, staff very helpfull
lovely breakfast. Plenty of car parking spaces. " (97703842)
from Ballybay , IE on
June 17, 2008
"a Hotel we would recommend and use again" (97784092)
although meal (room service) was delayed at first the kitchen manager ensured our meal was sent quickly once he knew we hand't been served. He also sent a complimentrary bottle of wine. Very nice and much appreciated. Thank you
on
June 10, 2008
"Very good" (99768788)
Reduced price on the late deals makes exelent value
on
June 6, 2008
"Pleasent enough stay. Wouldn't stay there any longer than one night though because of the size of the bedrooms. The food is good, though a little expensive. The bar prices are acceptable given that we were staying in a hotel" (97200457)
on
April 30, 2008
"I would not recomend this hotel to anyone" (97718011)
unhelpful staff, location, size of room, price
1 of 1 people found this review helpful:
from Karrinyup , AU on
June 5, 2008
"Dissapointing" (97763848)
The roof didn't leak. Front office staff were helpful and polite.
Grubby hotel and room. Only alternative food nearby is McDonalds, a service station and a cafe above a gymnasium. Hotel food fairly average and expensive for what it is.
from Parksville b.c , CA on
April 23, 2008
everthing.the helpful staff the food,and location
1 of 1 people found this review helpful:
from Walsall , GB on
April 13, 2008
"I felt that having to pay for parking when staying at the hotel was wrong-this should have been included in the total price.
Rooms need to be heated prior to arrival as it took a very long time to heat which delayed us going to bed after a very long drive.
The room did not have a luxury feel as I feel it should, when you are paying to stay for an over night romantic night." (97829534)
Quiet at night and staff were friendly and polite. Enjoyed watching the planes take off over breakfast
Pillows poor quality and there were no flannels in the bathroom. The room was freezing when we arrived and took ages to warm up. The hotelroom was more like what I would expect of a cheap travel lodge, not a 4 star hotel. I was dissapointed with breakfast as everything was luke warm/cold. The bathroom was also poorly designed unlike other Thistle hotels I have been to.
2 of 2 people found this review helpful:
from Nottingham , GB on
April 18, 2008
"I new the essentials required, proximity to the airport,the right price and the availability of regular transportation to and from the hotel" (97126493)
A comfortable bed and a good nights sleep after 2 days travelling
1 of 1 people found this review helpful:
from Letchworth garden city , GB on
June 2, 2008
No lift
on
May 30, 2008
"disappointing" (97053380)
close to airport
reception staff perfunctory
room tiny and inaccessible
no lift to get to 1st floor
no staff assitance with luggage
no iron available
from Folkestone , GB on
April 11, 2008
"We had a very restful overnight stay, the room was extremely clean and comfortable, the air conditioning unit was easy to use and the tea/coffee making facilities were very welcome. Thankyou." (97352727)
Comfortable, good parking facilities, close to airport and very clean.
1 of 1 people found this review helpful:
on
May 28, 2008
"Good value for money as obtained booking with a very good discount." (97010998)
Adequat sized room with good provision of facilities. Good quality furnishings and bedding and everything clean.
Excellent breakfast.
Long queues to check in with only one member of staff on the desk while other staff members were "around".
Unable to open room window and air conditioner took ages to cool down room temperature!
from Glasgow , GB on
May 28, 2008
"Good grub/long walks" (97426572)
Good breakfast (what staying in a hotel is all about)
Have to walk too far for breakfast. Suggest moving the breakfast room closer to the reception. This means guests are more likely to pertake in the breakfasting event while waiting on shuttle bus to the airport, rather than bypassing it in favour of the inferior option in the terminal.
Bit of a long walk to the room as well - suggest investing in those electronic people mover things security guards use in some shopping malls, to quicken the room-finding and breakfasting experiences for all.
from Chelmsford , GB on
May 28, 2008
"the service by staff was faultless, however there were no lifts, we were lucky enough to manage to find a car parking space after three rounds of going through the car parks, the decor in our room was very old fashioned, could have done with some modernising. the lack of lifts needs to be made clear at booking." (97616369)
the decor was lovely, however we had to come through the fire exit to the reception
the way we had to enter the building, no parking, it was full so we had to park on a grass verge. the price of a meal in the hotel was extortionate
from Dublin , IE on
May 28, 2008
"good experience" (97624410)
good value
hotel needs a facelift
from Birkenhead , GB on
May 26, 2008
"Pretty good overall access to M25 excellent, food way overpriced for evening meal so too drinks.
Breakfast excellent all staff 1st class. Hotel rooms in need of renovation." (97661255)
Breakfast room and dining excellent, but food extremely expensive for what we ordered.
Room very stuffy
from Portadown , GB on
April 2, 2008
"The room was clean, far too hot and the bed was very comfortable. It was also quiet. The bathroom needed some maintaince/attention. Good value for the(very low) price we paid" (97259985)
A comfortable bed
The mini bar is a minefield. Over priced and too sensitive by half
1 of 1 people found this review helpful:
from Hounslow , GB on
March 11, 2008
"Overall the thistle london heathrow represents excellent value for money. the staff are extremely helpful and the room service does go almost any lenghts to satisfy your every need.
This is one hotel i would most definetely recommend." (97390266)
the room was in excellent order
in this day and age i would have thought that the tlevisions in the rooms could be a little bigger
4 of 4 people found this review helpful:
from High peak , GB on
May 21, 2008
Very good value
Poor decor of long corridors
from Marlborough , GB on
April 1, 2008
- Baggage storage was a real help
- Breakfast was good
- Man looking after luggage was very helpful
- swimming pool broken
- room was dark and dingy (I was not offered another room - even if I paid more)
- Other guests were noisy in the middle of the night
1 of 1 people found this review helpful:
on
March 28, 2008
"This hotel should not be advertised as 4 Star, the rooms are in desperate need of upgrade.
The Room Service button on the telephone is connected to the Restaurant so when the restaurant is closed I had to walk back to reception to order food.
The website is misleading by advertising the hotel as close to the airport when it is actually 20 mins drive from Terminal 4 (with no traffic delays)." (97358483)
This hotel does not live up to the expectation of a 4 Star Hotel, the room and corridors are looking very tired & in need of refurbishment.
Website advertised hotel as approx. 1.5m from Heathrow Airport, Terminal 4 was actually 20 mins drive away.
1 of 1 people found this review helpful:
on
May 15, 2008
No lift expensive breakfast no dinner menu on display
on
May 10, 2008
"OK for an overnighter." (97342637)
Clean and the food was good.
There were not any smoking rooms available. It was very noisy.
from Leicester , GB on
May 8, 2008
"The Hotel was difficult to find, some information on exact location would have been useful. I personally found the car parking charge a little expensive, but as I am not a frequent traveller or hotel guest I have nothing to compare the charge to, so it may actually be quite reasonable in comparison. The staff were friendly and helpful. The room was clean and well presented. (although there was a kettle and cups available there was no tea/coffee/milk/sugar etc in room )
The breakfast was excellent, lots of choice and all freshly prepared. If I were to stay in this area again in the future I would definately check availability of this hotel first. Overall a very positive rating." (97811527)
The Hotel was good value for money, breakfast was excellent.
The Hotel was very difficult to find as it is not actually on Bath Road where all the other hotels are.
on
April 15, 2008
"never received an online confirmation - had to call to get a confirmation number.
Nice hotel, excellent value for money." (97359428)
comfortable, clean, good shower
room was small
on
April 11, 2008
"Not the standard of room i would have expected from the Thistle group and for £82 a night." (97427282)
smoky though a non-smoking room, badly in need of refurbishment, bathroom ceiling covered in damp stains, heater did not work
on
April 8, 2008
"Overall we are quite satisfied with your hotel.The restaurant serves food as per menu and it is cooked thereafter - lovely to eat a hot meal - staff extremely helpful too." (97312991)
Very convenient to T.4 where we meet our grand-daughter from US after Easter holidays
The reception desk was incredibly under-staffed - a huge queue and only two persons in attendance.
from Acol , GB on
April 2, 2008
"it would have been nice to have leaflets on how to get to heathrow and a map in the room but on the whole this was an excellent choice of accomodation" (97870482)
the room was clean ,compact and ideal for my three night stay
the heating/air con was annoyingly difficult to opporate
on
April 1, 2008
"Good clean rooms and pleased that hotel was able to honour our request for adjacent interconnecting rooms, as we had two grandchildren with us. Efficient Reception Desk staff. Dinner in the Restaurant was good, but rather pricey." (97629217)
Good clean accommodation with very efficient Reception Desk staff
Very long walk to the farthest rooms
from Bedford , GB on
March 28, 2008
"Booked hotel as a treat for my daughter and her partner, staff were courteous and helpful with them being a young couple. Offer was excellent value for money, they had a wonderful stay and location was excellent for their day at Thorpe Park the next day." (97298899)
Nice room, good facilities, excellent breakfast,
Room cold, heating didn't work properly
on
March 25, 2008
Breakfasts are very good but very expensive.
Internet access is expensive. Wireless Internet should be free in all hotels now. No heating in corridors. Rooms cold with inadequate heating. Reception understaffed, always a long queue.
on
March 24, 2008
Price and location
Cold
on
March 20, 2008
"my room was very noisy!" (97956415)
I was staying on the 1st floor and there was no lift which seemed strange considering the hotel recieves many traveller going to heathrow with suitcases.
on
March 18, 2008
The Staff in the resturant and Breakfast staff was very good
The hotel needs a refurb as its is looking shabby and tired
on
March 17, 2008
"The hotel was within my budget of £70 per night. My stay was from Sunday evening to Thursday morning. The room was quiet, as it was double glazed and the hotel seemed fairly quiet. They had lost my booking when I arrived and could not confirm how much my stay would cost. I had a long wait when checking in, as there was a long queue and because my booking details were missing, and when I got to my room, my room key didn't work. All quite small things, but when added together, it made me feel disappointed." (97327229)
The service was tardy, the car park was far from my room and poorly lit, the cushions on the bed were stained, the room was small, many extras were not included, i.e. car parking, internet use, tray service.
on
March 12, 2008
clean, comfortable.
I could hear the planes landing near by but have to say it did stop after 11pm as part of the Heathrow Airport by law.
from Az , US on
March 6, 2008
"I thought they lacked eye appeal. No elevator. breakfast was not included, but it was for the other 4 hotels I almost picked. On the reservation internet, it was rated a four star - at best it was a two star. The employees were very nice though. Would definately not stay there again." (97341851)
I thought they lacked eye appeal. No elevator. breakfast was not included, but it was fo rthe other 4 hotels I almost picked. Ont eh reservation internet, it was rated a four star. At best it was a two star. The employees were very nice.
on
March 3, 2008
"YOU NEED BETTER PARKING AS I HAD NO PARKING FOR MY CAR
THE CAR PARK WAS FULL" (97983377)
close to air port
PARKING
from Hawarden , GB on
February 29, 2008
"This hotel is of budget quality very near the Airport. I believe it has a gym and pool but I didn't find them so can't give them a rating. It is clean but dated and the food is very expensive with very few other options nearby." (97761096)
If I was staying for ease of access to the Airport it served its purpose. A bed near a hotel.
It was basic with quite competitive room rates but very expensive food at dinner and breakfast. Probably the most expensive breakfast that you will ever have in a hotel of this standard. Poor parking for the size of hotel.
from Goole , GB on
February 28, 2008
"good value for money convenient location, friendly, helpfull staff,clean bed." (97296112)
Booked on the web good value for the price paid.
could do with a lick of paint The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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Category
Average Rating
7/10
Check-in process
6/10
Your room
6/10
Working order of facilities / equipment
7/10
Order and cleanliness of the hotel
6/10
Performance of staff
6/10
Overall experience
7/10
Overall value for money
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"Poor, due to the above incident" (97406027)
Complimentary use of local gymnasium
Approximatly an hour or so after I checked out I began to itch all over. I was flying from Heathrow and went to the toilets to see what was the cause and discovered around 26 bite marks on my body. I have been bitten like this before and knew that the bites are caused by bed bugs. the bites are extremly itchy and caused me discomfort and poor sleep during my business trip to Switzerland.
3 of 3 people found this review helpful: