Banff Springs Hotel, Banff

Golden Knowes Road, Banff, AB45 2JE 3

The privately owned Banff Springs hotel offers spacious comfort on the outskirts of the Royal Burgh of Banff. We are famed for our warm welcome and hospitality.... more

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£ Rooms from £39 (≈ $69) per night
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8/10 Overall rating

Category Average Rating
9/10 Check-in process
8/10 Your room
8/10 Working order of facilities / equipment
9/10 Order and cleanliness of the hotel
7/10 Performance of staff
8/10 Overall experience
9/10 Overall value for money
  • 9/10 Helene ( Mature couple) 

    from Le kremlin bicetre , FR  on  August 3, 2008

    very friendly and attentive staff ; the room was quite large and well appointed, wich was a surprise

    adaquate food, not up to the level indicated by the fancy names

  • 6/10 David ( Solo business traveller) 

    from Southampton , GB  on  May 27, 2008

    price

    curtain rail in my room fell of also £10.00 more per night then my last visit in feb 2008

  • 9/10 Andrew ( Solo leisure traveller) 

    from Warrington , GB  on  April 28, 2008

    Good,well trained staff,fantastic breakfast

  • 9/10 Thomas ( Solo business traveller) 

    from Glasgow , GB  on  April 18, 2008

    "Overall accomodation very good, staff excellent, would stay again if in area." (97722870)

    Frendly staff, excellent breakfast and good location

    Bar meal not very good

  • 8/10 Anonymous ( Group of adult friends) 

    on  April 2, 2008

    Checkout was only fault - perhaps staff was new or unfamiliar with machinery

  • 8/10 Ann ( Mature couple) 

    from Edinburgh , GB  on  March 25, 2008

    "I think this hotel would benefit from a guests Lounge where you can have a quiet time reading or talking. The bar area is not really adequate for this." (97030134)

    Very clean

  • 8/10 David ( Solo business traveller) 

    from Southampton , GB  on  March 22, 2008

    very freindley

    tv. dated

  • 9/10 Peter ( Solo leisure traveller) 

    from Aberdeen , GB  on  March 17, 2008

    "big thankyous to catherine, kay and the other restaurant staff, also thankyou to maxine head receptionist and the housekeeping girl, the staff are very nice, makes such a lovely change from the typical british poor service. the staff here are really make this small coastal town hotel a wee hidden gem in the north east of scotland. also the complimentary sachets of hot chocolate and the biscuits in the room were sssso good !!" (97199762)

    staff were pretty much on the ball, friendly, helpful, responsive, good attitudes.

    only had fairly basic tv viewing choice, channels 1 to 4 and sky paramount comedy 1 were viewable. most hotels around the world give you a far better experience in this area.

  • 10/10 David ( Mature couple) 

    from Leeds , GB  on  February 12, 2008

    "The staff were very helpfull, the food was first class and the room was top quality." (97476196)

    Pleasont staff & surroundings

  • 8/10 Gary ( Young couple) 

    from Galston , GB  on  December 12, 2007

    Clean & Comfortable, Very quiet too, considering the very bad weather!

    Felt that the restaurant has gone downhill a bit in the past year. But having said that, only because it was excellent before. Still a good hotel though.

  • 8/10 Michael ( Solo business traveller) 

    from Musselburgh , GB  on  November 12, 2007

    "The hotel is needing money spent on it as it is tired. The staff are good and breakfast is amazing. The evening meal was somewhat disappointing and they could widen the range of coffees served at night to include Latee and cappachino rather than just ordinary coffee." (97727686)

    Good size room

    The room and the hotel were adequate but dated and took me back to the 70s. Bath towels were too small and the TV was something out of the 70s

  • 5/10 Anonymous ( Solo business traveller) 

    on  October 20, 2007

    "After a long day on the road I was very dissappointed to find the bath with dirt rings round it & hairs in it!! I found the surroundings in the Brasserie, chairs, carpet etc. to be very dirty. The food was awful, I have never seen salmon so overcooked & the pototoes where the complete opposite, undercooked. The fitness room should really just be closed down, as it consists of 4 machines that are very very old. The staff where very welcoming & extremely helpful however I would not go back." (97628751)

    The staff where very helpfull & friendly.

    The bath was dirty, the gym facilities where very poor & the evening meal was appalling.

  • 9/10 David ( Solo leisure traveller) 

    from Kirkcaldy , United Kingdom;GB  on  February 9, 2007

    "excellent service from all the staff,a credit to the hotel and themselves.Food was superb with an excellent choice of local fare from salmon to highland game. Breakfast was a very good choice and all the food served on RED HOT plates." (99885503)

    clean comfortable room,well appointed.

    bathrooms could possibly be slightly upgraded

  • 9/10 Geraldine ( Solo business traveller) 

    from Glasgow , United Kingdom;GB  on  November 27, 2006

    very clean and comfortable. the food was excellent and the staff were first class, friendly and more than helpful

  • 8/10 Jason ( Solo business traveller) 

    from Chesterfield , United Kingdom;GB  on  July 1, 2006

    "More should be made of the views in information." (3304906534)

    Great Views & Staff. Lovely breakfast.

    Some minor modernisation / decoration would improve.

  • 9/10 Heather ( Group of work colleagues) 

    from Chester-le-street , United Kingdom;GB  on  June 17, 2006

    "Lovely hotel, excellent staff, nice rooms, good food, superb scenery" (3304858805)

    The staff were incredibly friendly and helpfull

    No smoking rooms anywhere in the hotel

  • 8/10 John ( Solo business traveller) 

    from Havant , United Kingdom;GB  on  May 24, 2006

    "All staff were very friendly - but almost too American in effusiveness! Service was good and I would definitely stay there again." (3304670254)

    Romms were clean, reasonable spacious and well-equipped.

  • 9/10 Lynda ( Solo business traveller) 

    from Stonehaven , United Kingdom;GB  on  May 3, 2006

    "No further comments" (3304598638)

    Location and general performance of the hotel staff

    All OK

  • 9/10 Michael ( Solo business traveller) 

    from Musselburgh , United Kingdom;GB  on  March 22, 2006

    "Excellent Hotel. The staff make you feel welcome without being overbearing. The food has always been fresh and tasty with a good variety on the menu. If you do not wish to sit in the bar all night you have the sky sports channels in your room - big plus point. The views from the hotel are amazing, even when the weather is bad. On a nice evening you can walk down to the harbour area which is very pleasant. Overall I've stayed in a lot worse hotels than the Banff Springs and paid a lot more money for them. Excellent value for money." (3304380674)

    Friendly staff, good food, sky tv in your room and amazing views from the restaurant and some rooms.

    Nothing, I always enjoy my stay here.

  • 10/10 Mike ( Solo business traveller) 

    from Musselburgh , United Kingdom;GB  on  January 30, 2006

    "Excellent hotel overall. It is a bit out of the way and if you wish to go out for dinner you have to go to Turriff (12 miles away). The views from the rooms facing the sea area breathtaking and well worth asking for. The bar area is very comfortable and the food has always been plentiful and of a good standard." (3304152262)

    Clean, Friendly and very comfortable. Plus they have sky sports 1,2 & 3 in your room.

    Nothing.

  • 9/10 Kevin ( Solo business traveller) 

    from Edinburgh , United Kingdom;GB  on  January 30, 2006

    "second time i have used this hotel and found it very nice, with the staff very friendly will stay again." (3304165432)

    the sea veiw

    bathroom in need of some tlc

  • 9/10 Kevin ( Solo business traveller) 

    from Edinburgh , United Kingdom;GB  on  November 22, 2005

    "i booked a room in the annex the room was very nice but would have liked to know that to get to the room you have to go back out of the hotel and round the side of the building.not a problem but at this time of year you do have to put your coat back on to go to the bar or to have your evening meal,as with breakfast." (2968067)

    very nice room,very frendly staff

    could not fault anything

  • 9/10 Bill ( Solo business traveller) 

    from Kirkintilloch , United Kingdom;GB  on  November 7, 2005

    "A very friendy and werlcoming hotel with efficient and helpful staff. The meal in the Brasserie was excellent as was Breakfast the following day. Nothing was any trouble and everything was in place to provide a pleasant stay." (2913493)

    Very friendly, courteous and professional

    Single room rather small.

  • 6/10 Anonymous ( Solo business traveller) 

    on  August 27, 2005

    nice and helpfull staff

    the shower was not very good and water tempurture changes when water is in demand

  • 9/10 Paul ( Solo business traveller) 

    from Tewkesbury , United Kingdom;GB  on  August 23, 2005

    "I would stay at this hotel again." (2573302)

    Helpful and attentive staff.

    Noisy refrigeration unit outside rear facing room

  • 7/10 Anonymous ( Solo business traveller) 

    on  June 18, 2005

    "satisfactory" (2385019)

    accommodation satisfactory

    Check-in procedures - for payment to be processed on line to prevent double work

  • 9/10 Thomas ( Mature couple) 

    from Bishops stortford , United Kingdom  on  May 30, 2005

    "Did not appreciate this hotel's excellent position until we arrived.Very satisfied with this hotel for our 2 night stay.Excellent service all round incl. restaurant. Good menu & high quality food." (2136073)

    Excellent west facing sea views from bedroom/restaurant/bar area. Ample parking.Well staffed by pleasant, customer-focussed staff.

    Poor TV reception in bedroom. Improve seating arrangements in bar-provide more comfortable seats for residents versus others having bar meals.

  • 9/10 Anonymous ( Other) 

    on  April 7, 2005

    The room was clean and compact but had all the facilities I would be looking for. The restaurant service and breakfast were excellent.

  • 9/10 Kenneth ( Solo business traveller) 

    from Ullapool , United Kingdom  on  December 14, 2004

    "Enjoyed every bit of it; from the friendly repartee from the staff, to the culinary delights, to the simple way the staff managed to get total strangers talking to each other so easily." (1662659)

    Good parking, friendly welcome, and very helpful staff;The food was also an absolute delight.

    None

  • 9/10 Anonymous ( Solo business traveller) 

    on  November 25, 2004

    Friendly, greatly improved decor from previous visits

    Bathrooms are a bit dated.

  • 9/10 Mike ( Young couple) 

    from Bonnybridge , United Kingdom  on  November 17, 2004

    "I had stayed at Banff Springs previously so was aware of the good standard of the hotel. Generally the stay was excellent with quick service at breakfast, friendly reception staff and a clean, comfortable room. The hotel is ideally situated for touring with several small fishing villages close and Fraserburgh only 25 miles away (well worth a trip to the lighthouse museum - absolutely fascinating). The local food everywhere was good and the pubs were friendly and inexpensive. Macduff is only a mile away and the marine aquarium there is worth an hour or two of your time." (1458553)

    Friendly staff, good food and decent room

    At dinner was constantly asked if I had finished - staff seemed to want us out quickly

  • 8/10 Anonymous ( Other) 

    on  October 21, 2004

    The view over Banff Links from our room - a twin room

    View at rear of hotel. noise of ventilation fans - single room at rear of hotel.

  • 9/10 Anonymous ( Other) 

    on  September 22, 2004

    "very well situated and well run hotel withe excellent food." (1502225)

    the helpful,cheerful and efficient staff

  • 8/10 Alastair ( Solo business traveller) 

    from Todmorden , United Kingdom  on  August 21, 2004

    "Good" (1403895)

    Excellent Breakfast

  • 6/10 Geoff ( Solo business traveller) 

    from Northampton , United Kingdom  on  July 10, 2004

    "Overall it was good, have stayed before and will use you again" (1287608)

    Location, Breakfast, Meals, staff, rooms all good

    Position of TV in Single room poor possibe to bump head. TV set not working well

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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