Hotel Elizabeth Dukes Head, Kings Lynn

Tuesday Market Place, Kings Lynn, PE30 1JS
3 star

Located in the heart of King's Lynn old town and overlooking the historic market place, the Hotel Elizabeth is perfect for discovering what Norfolk has to offer...

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£ Rooms from £49 (≈ $91) per night
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7/10 Overall rating

Category Average Rating
8/10 Check-in process
7/10 Your room
7/10 Working order of facilities / equipment
8/10 Order and cleanliness of the hotel
6/10 Performance of staff
7/10 Overall experience
7/10 Overall value for money
  • 8/10 Terence (Mature couple) 

    from Wirral , GB on  May 28, 2008

    "Far better than expected, after reading some of the previous guests reports." (97382945)

    Good Position, good parking Friendly staff, Good value for money,

    1 of 1 people found this review helpful:

  • 4/10 Anonymous (Solo business traveller) 

    on  August 2, 2008

    "Hotel desperately needs redecoration but most importantly new bedding!!!!! Would only stay again if had no choice and, as in this instance, everything else fully booked. " (107126993)

    water pressure better than expected, nice shower gel, very nice breakfast. Phone in room to call reception (becoming a rare thing in budget hotels). Staff friendly.

    clean sheets but blanket not fit for my dog and large hole in bed spread - fortunately too hot to sleep with blanket so used sheet only. Also mattress worn and lumpy and bathroom floor dirty or stained, carpet smelly. General internal appearance of halls and lift grubby.

  • 4/10 Anonymous (Group of work colleagues) 

    on  July 29, 2008

    Central to town centre. Adequate parking.

    No air con - rooms too hot, no cold water - cold water tap ran hot after a few seconds. Shower facilities needed replacing.

  • 3/10 Ian (Group of work colleagues) 

    from Watford , GB on  July 29, 2008

    "I would not recomend this hotel to anyone. It needs a serious make over. " (99050091)

    erh...none other that it was close to the wedding we attended

    My room was very dirty,dated and smelly....and the bathroom was horrible with no extractor vent. No mention of a car park got us a ticket on our arrival

  • 9/10 Neil (Young couple) 

    from Market harborough , GB on  July 22, 2008

    "For a last minute deal on a budget, it was OK. Would I stay there again? Yes." (107101906)

    Pleasant staff and location

    Cooked breakfast was dry and took too long to arrive. No sauces available to moisten food either other than butter.

  • 6/10 Kenneth (Mature couple) 

    from Colchester , GB on  April 14, 2008

    "Love the hotel, love the reception staff, really welcoming! Stayed here 6 weeks ago, nice room, this time AWFUL room !Waitress at breakfast, truly not what a hotel needs, no matter how basic the wage !I would have said something at the time, but what would that have achieved?Will stay there again, hopefully nicer room, and the madam off duty, with luck !Suggests she finds a new career, where rudeness is acceptable, try Tesco, for instance !!!" (97984478)

    i love this hotel, its quait, and thankfully old fashioned, but room no 2 is awful!also at breakfast, the young lady on duty had attitude.If you do not like customers, get out of hospitalty females like that, our trade does not need!Breakfast, foodwise, excellent, pity about our waitress!!!

    The toilet leaked urine onto the floor , when flushed!The mattress was literally knackered , and no 2 room, is frankly depressing, like a room in a d.s.s.hostel, i imagine !

    1 of 1 people found this review helpful:

  • 3/10 Herbert (Mature couple) 

    from Stockport , GB on  July 20, 2008

    The night porter was in attendance at half pass midnight, we did get a verbal apology from the reception

    The bar had nothing to sell. This Hotel is tired. We have stayed at this Hotel several times in the last 35 years, it is now un acceptable, we will not stay there again.

  • 9/10 Anonymous (Mature couple) 

    on  July 15, 2008

    Very helpful,friendly and courteous staff (Nothing too much trouble!)

    the impersonal nature of booking online and the absence of any contact numbers for the Hotel on the website

  • 9/10 Anonymous (Solo leisure traveller) 

    on  July 11, 2008

    "Great stay, very low price." (108093985)

    Nice and helpful staff, extraordinary service. I spend lots of time at hotels, and this was one of the friendliest ever.

    Lack of internet in room, and lack of regular electricity outlets in the lobby area where net was available. Technical failure when I checked out, giving me problems to pay by card.

  • 6/10 Anonymous (Young couple) 

    on  July 7, 2008

    "overall nice hotel just needs updating" (108057899)

    main reception of hotel was lovely, upstairs lets it down

    room was dated, bathroom was moldy and peeling. breakfast is a complete rip off at £12.95 per person

  • 7/10 Anonymous (Group of work colleagues) 

    on  July 3, 2008

    "value for money" (97721028)

    Staff were very nice and friendly/ food and service was good

    Generally room could do with decorating/ new carpets/ flooring in bathroom

  • 5/10 Anonymous (Young couple) 

    on  June 23, 2008

    Big rooms.

    Old-fashioned decoration. Unhelpful, unprofessional, disinterested staff.

  • 6/10 Anonymous (Solo business traveller) 

    on  June 23, 2008

    staff, room

    room service

  • 4/10 Anonymous (Solo business traveller) 

    on  June 16, 2008

    "I was glad I was only staying one night." (97430097)

    The hotel is very run down, and the decor, especially in the room I had, was dilapidated. Wallpaper was peeling, the extract fan in the bathroom did not work, the hot tap (wrongly labelled as cold) would not shut off properly and was running constantly. The cold tap dribbled all the time.

  • 3/10 Gordon (Group of work colleagues) 

    from Galston , GB on  May 5, 2008

    "I would not reccomend this hotel to my worst enemy" (97463450)

    wallpaper peeling from the walls,paint flaking from the woodwork,shower ran continuous scalding hot water,hole in wardrobe wall,soiled pair of ladies hosiery left in wardrobe,a hotel in need of major refurbishment

  • 9/10 Stefan (Same sex couple) 

    from Limhamn , SE on  May 3, 2008

    "The hotel was very nice, good atmosphere, quiet and we got a very good night's sleep." (97530163)

    We had a smaller problem and the staff handled it readily, swiftly and with generosity.

  • 6/10 Graham (Solo business traveller) 

    from Nuneaton , GB on  April 28, 2008

    "Hotel in ned of a bit of TLC. Otherwise stay was okay although room was very small." (97996371)

    Locatiion in town centre

    Side entrance open to anyone including potential arsonists. I think you could tighten security here so persons have to enter via reception.

  • 9/10 Anonymous (Mature couple) 

    on  April 17, 2008

    "Thank you very much for an excellent stay." (97535481)

    Very helpful and friendly staff. The room was good with a great view of the market place and the whole experience was really good - and excellent value for money.

    The food at breakfast was very tasty, but unfortunately it was cold. The only other problem we was the long walk to our room - we are an elderly couple and not able to get around easily - I should have told you this on booking.

  • 6/10 Anonymous (Mature couple) 

    on  April 4, 2008

    The location. The friendliness and helpful attitude of the staff.

    The general state of dilapidation of the building.

  • 7/10 Susan (Mature couple) 

    from Tring,herts , GB on  April 3, 2008

    it was a friendly atmosphere and food was good.

    the heat in the bedrooms and it was a bit shabby could do with a makeover without losing the character.

  • 6/10 Colin (Same sex couple) 

    from Kings lynn , GB on  April 2, 2008

    "cheap and served a purpose but could be so much more." (97648547)

    the hotel was very central to the town. the bed was very comfortable.

    the lift was out of the ark more like a service lift. The general decor away from the reception areas was very dated and in poor repair. The bathroom needed refurbishment the showrer was either very hot or cold and the head hight meant my partner at 6'3 had to kneel to shower!!!

  • 7/10 Anonymous (Solo business traveller) 

    on  April 1, 2008

    location of the hotel in downtown

    carpet not suitable for allergic person

  • 3/10 Anonymous (Solo business traveller) 

    on  March 26, 2008

    "would not stay at the hotel again or recommend." (97640758)

    Shower broken, general decor was very very poor for the amount of money per night.

  • 7/10 Tim (Mature couple) 

    from Amble , GB on  February 23, 2008

    "Overall good value fo money other than the problem with the temperature. However, the interior of the hotel was a little run-down - for example a cracked window on the staircase, torn wall-paper on the bedroom corridor. It looks in need of a re-furbishment. Food was good value." (97748133)

    room was perfectly adequate for its purpose

    on arrival our room was very cold. The radiator was turned off on a very cold day. It took several hours for the room to reach an acceptable temperature. Overall the hotel was not very warm but not as bad as our room.

  • 7/10 Anonymous (Solo business traveller) 

    on  February 5, 2008

    Good room, plenty of space.

    Curtains wouldn't close completely. Shower only ran cold. Flaking paint in bathroom. Poor service at breakfast, definately not worth the £8.95

  • 9/10 Marian (Mature couple) 

    from Amersham , GB on  January 30, 2008

    "We were completely satisfied with our stay. In the first room we were allocated, the radiator did not work but we were immediately transferred to another room. We did not have dinner in the restaurant but we did have cooked breakfast and it was first class." (97403800)

  • 6/10 Jeffrey (Group of work colleagues) 

    from Worthing , GB on  January 19, 2008

    "A pleasant enough experience. The room was dated in decor but clean. The lack of a working shower was annoying. The staff were all polite and helpful. As to recommending, yes, but with reservations. OK for an overnight such as I had, but not really a place for a longer stay." (97658077)

    It was clean.

    Shower tap was not working correctly, therefore bath only available.

  • 8/10 David (Solo business traveller) 

    from Welwyn garden city , GB on  January 1, 2008

    "Accommodation was fine. Food very good." (97381201)

    Service in the Bar was poor.

  • 6/10 Anonymous (Mature couple) 

    on  December 21, 2007

    It was very conveniently situated.

    The room was cold, the wallpaper was coming off in a number of places and in need of renovation. We only stayed one night but during the morning of our departure the lift broke down twice.

  • 7/10 Anonymous (Other) 

    on  December 19, 2007

    "I recieved a parking ticket early Sunday morning which could have been avoided if staff had informed me of the conditions.As a visitor arriving in the dark ( Saturday night ) it was easy to misunderstand the parking signs ie No overnight parking before market day. Breakfast was good but as a vegetarian I would have liked some alternatives to Egg/bacon/sausage. Apart from these small points I would probably stay with you again" (97310868)

    Largely a clean and traditional hotel. Quiet and relaxed.

    Radiators set too high -toilet flush needed mending.

  • 9/10 Anonymous (Solo business traveller) 

    on  December 8, 2007

    Reception and Resteraunt staff very nice and make you feel very welcome.

  • 5/10 Anonymous (Family with young children) 

    on  December 7, 2007

    "Central on the Tuesday market place.Comfortable room and warm on a cold night.Breakfast was good apart from the worst coffee I have ever had.Needs to be fresh not hours old." (97794376)

    Central.Friendly staff,reasonable price.

    Lift stopped working,Hard work with a baby and pram.

  • 7/10 Raymond (Mature couple) 

    from Marlow , GB on  December 5, 2007

    "Badly needs redecorating/refurbishment - needsto be modernised." (97508639)

    Convenience of location

    Tired Decor and facilities

  • 8/10 Pauline (Mature couple) 

    from Spalding , GB on  December 5, 2007

    "What a shame, the lovely dukes head hotel is going downhill, wish they could get some money to upgrade as we really like it there." (97753833)

    Close to nearby amenities

    Sorry but it is getting rather dated.

  • 3/10 Ken (Solo business traveller) 

    from Tadworth , GB on  February 11, 2008

    "worst hotel stay in a long time" (97277011)

    most aspects

    1 of 2 people found this review helpful:

  • 7/10 Robert (Solo business traveller) 

    from Ingol, preston, lancs. , GB on  December 4, 2007

    Overall adequacy

    Shabby appearance of bathroom Plastic glasses Car park difficult to find and park in

  • 6/10 Craig (Solo business traveller) 

    from Stokesley , GB on  November 24, 2007

    "For convenience, I put up with the heating issue, but now winter is approaching, I may consider using alterntaive hotels. There is also a sporadic issue with breakfast in that I prefer the dried fruit option instead of cooked breakfast, but this isn't always available." (97101411)

    Convenience

    There is a significant issue with the heating, some roomds are fine but most are not. This is recognised as each room has a prtable electric heater, but this is inadequate!

  • 8/10 Anonymous (Solo business traveller) 

    on  November 22, 2007

    "I will return in the near future. The information on the website was more than adequate for my stay." (97337257)

    The hotel was perfectly placed in the centre of town. It had character, the staff were friendly, and the services available ideal for my circumstances.

  • 6/10 Anonymous (Solo business traveller) 

    on  November 13, 2007

    Very comfortable bed - the best of any hotel bed that I can remember!

    Stale food!!!

  • 8/10 Anonymous (Mature couple) 

    on  November 12, 2007

    "The overall service was not bad,but there was water leaking from the ceiling in the corridor into bucket on the fourth floor which could easilly resulted in someone tripping over it." (97514940)

    Meals and comfort excellent.

    No staff available in the bar areas

  • 4/10 Anonymous (Solo business traveller) 

    on  November 10, 2007

    The historic nature of the building

    Clearly needed refurbishment of decoration and bathroom

  • 6/10 Anonymous (Family with older children) 

    on  November 7, 2007

    amenities good and good central location for the town.

    bed not too comfortable. Position of rooms noisy in the evenings. There was a very musty smell in the outside corridor on 4th floor and appeared to be a leak in ceiling when we returned on Saturday night

  • 9/10 Keith (Solo business traveller) 

    from Stockport , GB on  November 7, 2007

    "On arrival at the hotel they had not received the paperwork from yourselves, however the receptionist could not have been more helpful, and sorted out the problem. It is a very friendly and clean Hotel and I would have no hesitation of booking in there again in the future" (97872887)

    Very clean, and the hotel staff were first class

  • 6/10 Patricia (Mature couple) 

    from Harlow , GB on  November 6, 2007

    The room was warm and reasonably comfortable

    despite running cold tap for over 5 minutes still ran hot. The lift doors being quite close to the room, were very very noisy when opening and closing.

  • 9/10 Anonymous (Mature couple) 

    on  November 5, 2007

    "I would say that practically all there was to known about the accomadation aand the area was on the website, also clear directions to the hotel.We liked our stay with you and will stay again when we next come to Kings Lynn." (97524083)

    Spacious and clean

  • 5/10 William (Group of work colleagues) 

    from Hemel hempstead , GB on  November 4, 2007

    Decor was very tired, room was Claustrophobic.The Hotel felt past its best.Breakfst was a shambles with inadequate staff to cope.

  • 4/10 Anthony (Solo business traveller) 

    from Huddersfield , GB on  November 3, 2007

    "The Dukes Head is a run down hotel badly in need of a facelift. Also the staff are very poor. Many times you have to go the reception and ask for a member of staff to serve you a drink at the bar. Breakfast is a lottery. Staff are too young and carless to get your order right or ensure your enjoying your meal." (97891828)

    Central to the Business sites I was visiting

    Old and poorly in need of a facelift eg flushing the toilet was an art

  • 3/10 David (Group of adult friends) 

    from Brighouse , GB on  November 1, 2007

    "WE SHALL BE WRITING TO THE ELIZEBETH CHAIN..AFTER STAYING AT VARIOUS ELIZEBETH HOTELS I EXPECT THE STANDARDS ALL TO BE THE SAME...1 OF OUR GROUP HAD TO ASK TO CHANGE ROOMS THAT BAD...NO LIGHTS WORKING IN ROOM ...A BATH FULL OF HAIRS AND DIRTY TOILET...RIPPED CARPET STUCK BACK DWN WITH TAPE..WALLPAPER HANGING OFF..KETTLE FILTHY... THE OVERALL ROOM WAS DIRTY & SHABY..NOT ELIZEBETH STANDARD...SERVICE AT BREAKFAST VERY POOR2 ..IWAS INFORMED AFTER MAKING A COMPLAINT TO THE HOTEL THAT IT IS UP FOR REFURBISHEMENT AND THEY WERE SHORT STAFFED.. ALL I CAN SAY IS THE SOONER THE BETTER!!!!" (97091138)

    NOTHING.... IT WANTS A COMPLETE REFIT

    ALL OF IT....

  • 8/10 Karen (Young couple) 

    from Thetford , GB on  October 29, 2007

    "really enjoyed it hotel is in a good location and is a nice colour" (97704397)

    posh

    the looks we got from other residents

  • 8/10 Anonymous (Young couple) 

    on  October 23, 2007

    everyday cleaning, comfortable room

    non-smoking service

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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