Premier Apartments Birmingham, Birmingham

Dean House, 38 Upper Dean Street, Birmingham, B5 4SG

 

__rating

4

In the heart of the city of Birmingham, next to the Bullring Shopping Centre, these stylish and attractive 4-star apartments are ideal for today’s sophisticated... more

 

£ Rooms from £74 (≈ $130) per night
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8/10 Overall rating

Category Average Rating
8/10 Check-in process
8/10 Your room
8/10 Working order of facilities / equipment
8/10 Order and cleanliness of the hotel
9/10 Performance of staff
8/10 Overall experience
8/10 Overall value for money
  • 8/10 Anonymous ( Other) 

    on  March 11, 2008

    The location. Near to the city railway st etc. The ensuite barhroom.

    The noice from the marked loading in the morning. The kitchen equipment. Would like a dishwasher, or at least some towels.

    1 of 1 people found this review helpful:

  • 9/10 John ( Group of work colleagues) 

    from Buncrana, co donegal , IE  on  February 13, 2008

    "We liked the accommodation overall, as we already stated few times before. We didnt know that you change to main door lock code every sunday, that left the rest of guests staying a bit confused as only one guest was told when she was leaving appart. apart from that everything was excellent" (97574062)

    convenience

    we stayed in room 509, which we experienced terrible noise from the water pipes, on the 1st two nights we hardly got any sleep. It was major disappointment for us. but the staff were very helpful and tried to sory the problem out for us.

    1 of 1 people found this review helpful:

  • 9/10 Anonymous ( Young couple) 

    on  February 12, 2008

    "General review was it was comfortable pleasant clean nice and big. Could do with better telly and sky box as it wasn't working properly. I would definity stay there again, but it does need a face lift as its was looking a bit worn out." (97357136)

    the layout the fact you had a lounge area and separate bedroom. The kitchen was small but user friendly, could do with an interior update.

    The lounge area needed a face lift as well as the kitchen it was a little worn out. The other problem was there was no nets or blinds so you could been seen.

    1 of 1 people found this review helpful:

  • 5/10 Anonymous ( Mature couple) 

    on  January 7, 2008

    "I had stayed at the accommodation before so I knew what to expect.I may never visit Birmingham again but I would consider staying at other Premier Appartments locations as they provide relaxing atmosphere inside the appartment with more room than hotel accommodation for a mid range price." (97679786)

    Central location.Rooms clean.No noise from within the building and outside noise was minimal.Staff polite and immediately sorted out safe that was locked open.Adjacent shop is handy for supplies and a large restaurant is next door.

    It is not in an up market part of Birmingham and youths hang about outside the shop near the entrance to the appartment building. Hot water didn't flow for the shower. Hot water for the bath seemed extremely hot. No plug for the kitchen sink so used the bath plug. TV worked but gave trying to get a response from the set top box. One lounge curtain kept coming off its hooks at one end.Car park was dirty and parking bays were not the easiest to enter and exit. Car park security gate did not lock .Staff said an engineer had been called.Saucepans were in poor condition with one burnt black inside.

    1 of 1 people found this review helpful:

  • 7/10 Anonymous ( Group of adult friends) 

    on  December 11, 2007

    "We were quite upset and confused when a deposit of £250 was demanded on arrival as we had understood that only sometimes this was asked for. Once we agreed to pay this the amount was actually taken off the card and put back on the next day - the card can be checked without any money being taken. We also called and asked for directions and the directions we were given were dreadful. The lady we talked to the nex morning was very nice though. I think it should have been clearer that when I booked I hadn't actually paid but paid on stay. This is quite confusing." (97240031)

    I thought the lay 0ut and set up of the hotel and rooms was lovely and the kitchen was well stocked. The room was lovely and warm and the decor was very attractive. When we told the receptionist we were about to check out, someone came round extremely quickly.

    I think we had the craziest, most neurotic television in the world. Think that needs checking.

    1 of 1 people found this review helpful:

  • 6/10 Anonymous ( Mature couple) 

    on  December 5, 2007

    "car parking facilities are poor and this needs to be highlighted more on the booking process." (97490228)

    seperate living space

    even though it was no smoking it had an awful smell of smoke. cleaner needs to clean under surfaces especially in bath area as quite mouldy .carpets needed cleaning as quite grubby

    1 of 1 people found this review helpful:

  • 8/10 Raymond ( Group of adult friends) 

    from Huntingdon , GB  on  November 21, 2007

    city centre site, the standard of the accomadation was very good

    I booked 5 rooms you could do with some more twin rooms

    1 of 1 people found this review helpful:

  • 7/10 Sarah ( Solo business traveller) 

    from Reading , GB  on  October 27, 2007

    "I was a little taken abck by the area in which the aprtments were, because as a woman on her own it didn't feel very safe at first. But once inside the aprartment it felt fine." (97947001)

    The flexibility it gave me

    Furnishings could have been a bit smarter and the parts outside the room like lobby, corridors were scruffy etc.

    1 of 1 people found this review helpful:

  • 8/10 Anonymous ( Young couple) 

    on  July 22, 2008

    "Overall would stay again no problems" (107100998)

    Good pleasant experience, ideally located to several car parks and local nightspots

    The view of a dilapidated car park was not ideal

  • 9/10 Peter ( Solo leisure traveller) 

    from Edinburgh , GB  on  June 28, 2007

    It is in the middle of everything...a couple of minutes from the city centre and right on the doorstep of bars and restauraunts

    The accomodation was in very good condition..a little sparse and a radio/cd player was missed and what about a clock alarm in the bedroom?

    1 of 1 people found this review helpful:

  • 9/10 Stephen ( Young couple) 

    from Long eaton , GB  on  July 1, 2008

    Stunning apartment for the money.

    Overlooking a busy area of Birmingham.

  • 9/10 Sue ( Family with older children) 

    from Fareham , GB  on  June 27, 2007

    "24 hour Spar shop next door very useful for milk etc." (99187003)

    bathroom towels and shower, TV and music system, pictures on the walls.

    Main stairs in building were soiled. Lack of soft furnishing in corridors made doors sound very noisy.

    1 of 1 people found this review helpful:

  • 8/10 Dianne ( Group of adult friends) 

    from Stafford , GB  on  June 27, 2007

    location was good, the room was modern with all adequate cons. The microwave did not work and the level of cleanliness let it down.

    it was a bit of a trek to get from the carpark to the front entrance - especially with bags etc.

    1 of 1 people found this review helpful:

  • 9/10 Clive ( Same sex couple) 

    from Manchester , GB  on  March 12, 2008

    its near to the clubs and bars, and the accommodation is larger than yr average hotel room

    carpets were stained but didnt really bother us that much

  • 10/10 Jeff ( Solo business traveller) 

    from Liverpool , GB  on  June 12, 2007

    I did not feel crammed in as with many other hotels and I have only ever felt this relaxed while away from home when I have been abroad on holiday.

    Could do with air conditioning in city center locations. When I stayed we had some very hot evenings. Usually I would open a window but in the city center the noise from traffic and all night clubs make it difficult to sleep (even though the be was very comfy). With air conditioning I would have been able to have a more comfortable stay.

    1 of 1 people found this review helpful:

  • 10/10 Donna ( Group of adult friends) 

    from Basford , United Kingdom;GB  on  May 15, 2007

    lots of space. very relaxed

    There could of been some fresh milk and a small loaf in the morning

    1 of 1 people found this review helpful:

  • 4/10 Mohammed ( Young couple) 

    from Birmingham , GB  on  October 17, 2007

    "I would like to have known that a deposit of £250 would be required as this did cause a bit of a problem initially. If it was in small print then maybe it should be highlighted.Bathroom was clean and so was the bedroom although the curtain rail and the odour was bad. the living room sofa's were dirty." (97465722)

    there was self catering facilities and a freeview tv

    curtain rail was broken,there was bad odour in the room, reception staff didnt really seem interested and was monotone

  • 4/10 Kirsty ( Group of adult friends) 

    from Huntingdon , United Kingdom;GB  on  July 13, 2007

    it was near the shops and theatre.The receptionist was very helpful.

    we found the rooms to be lacking in some basics and not entirely clean. it was very noisy.

  • 9/10 Richard ( Same sex couple) 

    from Doncaster , GB  on  June 1, 2007

    Clean, lots of hot water, well equipped kitchen, central.

  • 3/10 Paul ( Solo business traveller) 

    from Halifax , GB  on  May 22, 2007

    Offers more than a standard hotel room

    Unclean, tired decor, no tea topwels, noisy if you back onto the market,

  • 2/10 Anonymous ( Solo business traveller) 

    on  May 10, 2007

    "the rooms are not that bad but i was upset at the fact my room had stain, and the manager was being a prick! when i told him." (99050297)

    the manager and the room

  • 10/10 Emma ( Young couple) 

    from Peterborough , GB  on  May 10, 2007

    "The apartments are in the centre of birmingham (2 mins walk from the Bull ring) which i found excellent. there is a shop downstairs from which you are able to buy food and drink from for your stay, and various restaurant around the apartments. The rooms were in excellent condition and i would recommend the apartment to anyone wanting to stay in birmingham" (99605078)

    The accommodation was excellent, the rooms were clean and we had everything that we needed for the stay. It was like having our own flat in birmingham

  • 8/10 Anonymous ( Young couple) 

    on  May 8, 2007

    "Generally a good experience with pleasant accomodation. Would have liked more information on parking facilities at the hotel or nearby." (99341585)

    Spacious, clean good facilities.

    Proximity to near by construction work and early morning noise.

  • 8/10 Harold ( Solo business traveller) 

    from London , GB  on  May 6, 2007

    "It was OK. Great location and not a bad price." (99625364)

    The location.

    Quite soulless

  • 3/10 Talat ( Young couple) 

    from Birmingham , GB  on  May 2, 2007

    The staf were awful, there was no mention that we had to pay parking which was £10 each per day.

  • 8/10 Susan ( Family with young children) 

    from Ashford , UNITED KINGDOM;GB  on  April 18, 2007

    "I booked a space in the hotel's car park, but there was no direct entrance from the car park into the hotel. As we had a baby with us, we had to make many trips to the car and back to get all the baby equipment in. The car park was secure though. The appartment was hot and stuffy with no air con and windows that when opened only had the slightest gap. If it was hotter that 25 degrees C outside, it would have been unbearable for me. Other than that I was pleased with the appartment. The staff were friendly and helpful." (99776574)

    It was clean and the appartment was larger than i had imagined.

    The apartment was hot and stuffy. The bedroom window was only designed to open about 1cm! The bed was creaky and as baby was in the room with us, we kept on waking him up.

  • 10/10 Steffany ( Solo business traveller) 

    from Tabley, knutsford , United Kingdom;GB  on  March 20, 2007

    "This is an ideal choice for people who regularly travel on business alone. The size and quality of the apartments is fantastic and I would always choose this type of accommodation in the future if at all possible" (99017954)

    The size of the apartment, convenience of having in room facilites, overall quality of furnishings, cleanliness

  • 9/10 Paul ( Solo business traveller) 

    from Brighton , United Kingdom;GB  on  March 7, 2007

    this was a great place to stay, just like a regular flat and not just a hotel room.

  • 7/10 Roni ( Young couple) 

    from Slough , United Kingdom;GB  on  February 24, 2007

    "Very clean & comfortable stay, t.v. was great petty the cable/satelite was not working. Maybe the service should be incorporated in the price charged." (99163722)

    Everything was good, nice for expected pricing.

    The heating didnt work in the lounge and the shower went cold when partner used shower. All hot water supply was cold !!

  • 8/10 Anonymous ( Young couple) 

    on  February 24, 2007

    "Stay was good , apartments are close to main Birmingham Attractions." (99614138)

    Great facilities

    Flower market was very noisy on Monday Morning

  • 10/10 Arnold ( Solo business traveller) 

    from Glasgow , United Kingdom;GB  on  February 9, 2007

    "after some of the recent experiences i have had with hotel accomadation in birmingham, the flat was a pleasure. would have liked a bit more information about distance and location from the station." (99573805)

    easy acess.private.close to new st station. clean warm smart and modern

    a little more than i wanted to pay. no television in the bedroom

  • 8/10 Steven ( Group of work colleagues) 

    from Liverpool , United Kingdom;GB  on  January 30, 2007

    "I would be happy to try and arrange a corporate rate for 3/4* type accomodation - I would expect my team of managers to grow to 24 by the year end with most requiring several overnights - nationwide each month" (99374739)

    Excellent re: presentable to recruits I met during the day - ie. good for busienss - gave a decent impression.

    The rate on the 1st night was excessive

  • 9/10 Margaret ( Group of adult friends) 

    from Plymouth , United Kingdom;GB  on  January 25, 2007

    "Really enjoyed our stay. The aprtments are well decoated and modern. Parking is limited in the attached car park but there is secure parking nearby. The staff were very friendly and helpful." (99837947)

    Great location, friendly staff and modern style

    some lamps didn't work as the chain-pull was missing and there was burnt-on food around the cooker rings. There are very few parking spaces

  • 7/10 Anonymous ( Family with older children) 

    on  January 10, 2007

    "Excellant location, easy motorway access, near to shops and lots of restaurants, parking needs to be pre-booked or use pay and display opposite." (99986376)

    fantastic location for Bullring shopping centre

    We had two apartments both very different one was very well used, the other first class??!!

  • 9/10 Christine ( Solo business traveller) 

    from South croydon , United Kingdom;GB  on  January 9, 2007

    "The room was excellent and location good. Remember to close windows on going to bed as arrivals at the market next door might wake you at 4am!" (99047119)

    Arriving on first night to find everywhere shut up was a pain. I wasn't told that arriving at 9pm would be a problem. It took me ages to realise which door in the building was the apartments and then several goes to locate someone using the phone number on the note on the door. There was then problems as the safe security number was different from what I was told and I had to be rung back. It would also be helpful to have local maps in the room or foyer.

  • 9/10 Keneth ( Mature couple) 

    from Stafford , United Kingdom;GB  on  December 21, 2006

    "We both found the apartment excellent value for money in general it was clean, provided all home comforts which made our stay a very pleasant experience. Slight noise from the market early on Saturday morning but nothing to deter us from having a very relaxing weeekend. The closeness of the shops was an added bonus. Will stay again rather than a hotel when in Birmingham again" (99335987)

    Home from home comforts

    Bedroom carpet needs cleaning, several light bulbs not working, somebody had messed about with the diggi box resulting in no signal being received

  • 8/10 Anonymous ( Group of work colleagues) 

    on  December 12, 2006

    space

  • 8/10 Laura ( Young couple) 

    from Usk , United Kingdom;GB  on  December 9, 2006

    "excellent location, bit noisy in the mornings, could have had more spaces in car park, friendly staff, appartments could be cleaned mored often." (99350326)

    proximity to town, self-catering, security of flat

    cleanliness wasn't great

  • 9/10 Anonymous ( Young couple) 

    on  December 8, 2006

    everything! excellent!

  • 9/10 Nicola ( Young couple) 

    from Lichfield , United Kingdom;GB  on  December 5, 2006

    Location, facilities.

    Check-in takes a while, always a queue.

  • 8/10 Anonymous ( Young couple) 

    on  December 1, 2006

    "was enjoyable, room clean apart from stained carpet in bedroom, much n icer than a typical hotel room. convenient location" (99504702)

    all

    was quite nervous whole time incase broke anything and deposit lost, found it hard to relax.

  • 9/10 Angela ( Group of adult friends) 

    from St sampsons , United Kingdom;GB  on  December 1, 2006

    "I loved just coming out the apartment and within 5 seconds there are lots of markets and shops. It did not say on the web but you also have to pay a security deposit of £250.I would come back again as i love shopping . Markets open tue-fri-sat. There is a 24h spa under the appartment that sells all sorts. Try the fish and chip shop which is just a cross the road it is the best.I went on the 25/11/06 I WILL BE BACK SOON" (3304932365)

    I loved the apartment as it was very posh

    I did not have a saupan-plates-toaster-knifes-forks. Thay did sort that out for me.

  • 9/10 Anonymous ( Group of work colleagues) 

    on  November 28, 2006

    Modern. Well equipped. Everything needed for a comfortable stay.

    Ironing board was awkward to use.

  • 9/10 Marilyn ( Group of adult friends) 

    from Barnsley , United Kingdom;GB  on  November 28, 2006

    Good location for the city centre with good security. The apartments were clean, modern and very comfortable with everything you could possibly need. The staff were fantastic, very friendly and helpful.

    The frying pan needed replacing - food stuck to it!!!

  • 7/10 Nicola ( Young couple) 

    from Lichfield , United Kingdom;GB  on  November 22, 2006

    Modern apartment with everythign needed, closer proximity to shopping and nightlife. Excellent alternative to a hotel.

    Could not check-in until 4. Had 2 rooms, one was fine but in the second one the curtain rail fell off and the handle fell off the front door!!

  • 10/10 Anonymous ( Family with young children) 

    on  November 21, 2006

    very clean, cosy and modern, the apartment acommadated us with everything we needed.

  • 9/10 Kerry ( Young couple) 

    from Stafford , United Kingdom;GB  on  November 20, 2006

    The location was fantastic and ideal for our visit to the Chinese Quarter. Before our visit, staff had been friendly and accommodating in arranging for our late arrival and early departure. The apartment itself was lovely, clean and tastefully furnished.

    Nothing major... I couldn't get three of the lamps to work, and also, it would have been handy to find a pen in the apartment in order to complete the questionnaire and express check-out envelope.

  • 7/10 Anonymous ( Young couple) 

    on  November 19, 2006

    "I would liked to have known that there was a £250 deposit that needed to be put down for the stay before I'd actually booked." (99126588)

    I liked the value for money, as well as the amenities that were available for example the cutlery in the kitchen as well as the toiletries in the bathroom. I also liked the helpfullness of staff. Also, the radiators were good compared to hotel ones as they kept the accomodation warm quite quickly.

    The bathroom had no mat which was a health & safety issue as the floor was quite slippy. Also, the television & sky box were difficult to work, might have been as the remote controls needed new batteries. Also, there should be a way in which you can set up a playstation to the television if you are staying for quite a few nights.

  • 9/10 Anonymous ( Group of adult friends) 

    on  November 10, 2006

    "On arrival I was presented with an A4 sheet of 'house rules' I felt this was unprofessional and I should have been made aware of it at the time of booking. I also feel that if I am renting an apartment and have a £250 deposit secured I should at least be allowed to invite guests back for a coffee, the 'house rules' even state that 2 guests are allowed. Would it not be better to secure a £250 deposit per guest, this may discourage the behaviour you seek to avoid then go easy on the rules. On the whole the accommodation was fantastic, I would stay again and would recommend it to others, and my only issue really was that I chose and apartment for the freedom a hotel denies, yet on this occasion I failed to find it." (99436343)

    The location was ideal and the quality of the accommodation was superb!

    I was a little disappointed that the night porter would not allow us to bring 2 friends back to the apartment for a coffee prior to their taxi home; this was a little embarrassing for us as they had walked across town with us especially.

  • 8/10 Anthony ( Mature couple) 

    from Ballycastle , United Kingdom;GB  on  November 6, 2006

    "other than the bed the experience surpassed our expectations." (99634907)

    The space and freedom to use it as best suited you at the time made the experience hassel free

    The bed was slightly narrower than we would have preferred and definately firmer than was comfortable

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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