Cottage Guest House, London

150 High Street, Cranford, Hounslow, London, TW5 9WB
4

This tranquil, family-run guest house creates a warm, homely and friendly atmosphere that is among the best in Heathrow, just 10 minutes from the airport. <... more

 

£ Rooms from £60 (≈ $106) per night
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9/10 Overall rating

Category Average Rating
9/10 Check-in process
9/10 Your room
8/10 Working order of facilities / equipment
9/10 Order and cleanliness of the hotel
9/10 Performance of staff
9/10 Overall experience
9/10 Overall value for money
  • 8/10 Susan l ( Mature couple) 

    from Budaiya , BH  on  August 7, 2008

    "Liked the security, very friendly service during check-in, didn't stay long enough to sample the breakfast, had a tray in our room, but even then didn't have time to use it. Would certainly use this hotel again. Hope to go back again when we are stopping over in London." (108030834)

    Secure, free parking, good amenities in room, bathroom etc. Comfortable beds. Very close proximity to two local pubs.

    1 of 1 people found this review helpful:

  • 10/10 Robin ( Mature couple) 

    from Beverly , US  on  August 6, 2008

    "Very pleased with the facilities and would recommend it to those needing a place close to Heathrow." (97078304)

    The establishment was close to Heathrow Airport, clean, had a small refrigerator with bottled water available, friendly and helpful staff, all equipment worked properly

    A little expensive (maybe I thought so because we weren't able to take advantage of the breakfast, although the proprietor did offer us cereal for morning...we had to get up at 4:00)

    1 of 1 people found this review helpful:

  • 6/10 Julie ( Mature couple) 

    from Buderim , AU  on  July 17, 2008

    "Not bad if you were departing from other terminals. Not a really nice area to spend to much time. The place itself was quite nice. Staff helpfull and breakfast good. " (97405397)

    Staff were good. Grounds lovely

    Staff did not know where ATM was. We had to go walking and look for ourselves quite a way. Online booking showed close to Heathrow, but we were to/from Terminal 5. A long way and UKP25 cab ride each way . Not happy about that.

    2 of 2 people found this review helpful:

  • 9/10 Anonymous ( Group of adult friends) 

    on  August 1, 2008

    "Great value for money" (97316501)

    Very clean Friendly staff Great breakfasts

    Room got very stuffy even with window open

    1 of 1 people found this review helpful:

  • 10/10 Carol ( Solo leisure traveller) 

    from Oakland, california , US  on  July 18, 2008

    "I'd definitely go back and definitely recommend it. " (99682849)

    Nicely updated, very pleasant breakfast sunroom; lovely garden area; nice amibience; very comfortable room (good bed, good ventilation, all the expected amenities); very helpful and friendly staff. Easy location to get to via public bus from Heathrow. Really good restaurant (English and Thai) across the street for dinner.

    No internet access either at the guest house, or in the vicinity (and I walked a mile in each direction of what is primarily a residential neighborhood).

    1 of 1 people found this review helpful:

  • 7/10 Anonymous ( Mature couple) 

    on  September 26, 2008

    "it was okay - we were flying out of Heathrow the next day which is why we stayed there. Nothing fabulous, but good enough for our purposes. It was more expensive to stay there than any of the very nice bed and breakfasts we stayed in in Cornwall. The staff, however, was very eager to please and very nice." (97290400)

    Very friendly staff, thorough orientation to hotel, very helpful

    Room was very small, area was noisy (not their fault - traffic, etc.), water in shower was lukewarm, burned out light bulb and tv remote did not work

  • 8/10 Anonymous ( Young couple) 

    on  September 25, 2008

    "Good value when you consider b/fast is included. BUT if you are coming from H/row you really need to undestand your travel options. The black cab I took from term 3 cost 19 pounds!! The hotel recommended minicab costs 10 pounds to the airport. But the best deal is the bus - which costs only 2 pounds (per person). " (107141780)

    Good room, good breakfast. Would recommend the pub on the round-about.

    Too many keys to deal with - 1 for the exterior gate, another for the restaurant, another for the communal door to the room and a fouth for the room itself!

  • 9/10 Thomas ( Solo business traveller) 

    from Alloa , GB  on  September 24, 2008

    "Small room but clean and well appointed" (107186126)

    Good location just off the motorway, secure car parking and although no resteraunt there is an excellent pub across the road with a Thai/English menu. Breakfast was excellent.

    No wi-fi internet access

  • 10/10 Anonymous ( Group of work colleagues) 

    on  September 20, 2008

    "Perfect for our needs" (107269177)

    Easy booking, advert was good and true, good reception and staff

  • 10/10 Cathy ( Family with older children) 

    from Dulles , US  on  September 14, 2008

    "We would be happy to stay there again. Our time was short so we only stayed one night." (107195484)

    Beautiful garden. Lovely breakfast. Hot water showers for 3 people.

    Difficult to find. The sign was hidden.

  • 10/10 Maryse e ( Solo leisure traveller) 

    from Breaston , GB  on  September 14, 2008

    "Was very pleased with the accommodation, felt sorry I couldn't have proper breakfast." (107211726)

    Friendly welcome. Nice clean room. Nice shower and towels. Safe parking. Eating facilities nearby. Accommodating staff: could not wait until breakfast time, was provided with a breakfast tray.

    Slightly difficult to find although clear directions were given on website.

  • 8/10 Anonymous ( Young couple) 

    on  January 28, 2008

    very clean, large bathroom & everything you need was to hand including a fridge

    decor was a bit cheap looking but adequate

    3 of 3 people found this review helpful:

  • 7/10 Anonymous ( Mature couple) 

    on  September 6, 2008

    "What could have been a really great place to stay was let down by simple things that could be easily rectified. If they resolve those issues, it would be a great place to stay and excellent value for money in such an expensive part of Middlesex." (97636311)

    Garden area was lovely - a real oassis and a pleasure to sit out in. Employee who booked us in tried to be very helpful - we grouped with 2 other couples to get a joint taxi to and from Twickenham stadium and he arranged it all for us. Room was adequate. Very easy to find and very close to the M4. Rate was perfectly acceptable for that area of Middlesex. Nice location. Very secure. Good breakfast (but see note below also)

    We booked a deluxe room but the curtains came off the rail when I pulled them. The bedside lamp on the left hand side of the bed was broken. No bathrobes or slippers as detailed in the hotels description on line when booking. Description makes no mention of the fact that the B&B is not licensed, so no alcohol available - and the landlord of the pub on the corner could not have been more miserable or unhelpul!!! "Full English breakfast" did not include bacon and the sausages were what we can only believe were vegetarian - which everyone staying there, without fail, left on their plates. We booked a taxi to get to the stadium through the guy that booked us in. The charge went from £20 as agreed at the B&B to £30 on arrival at the venue! We booked him to pick us up at 11.00p.m. and he just did not bother to turn up, so we spent an hour trying to find another local taxi who was available to come and pick us up - and he only charged £20 after midnight. We felt very let down by this, and although the employee said that the taxi was nothing to do with the B&B he should not recommend a firm unless the Cottage feels able to trust them. The other two couples had a completely sleepless night because the cistern in their loos kept trying to fill up throughout the night making a dreadul noise - so if you're booking a deluxe room then you might possibly want to avoid the rooms in blocks 1 & 2 unless this problem has now been sorted??

  • 8/10 Anonymous ( Family with older children) 

    on  August 23, 2008

    "For an overnight stay for a visit to Legoland the next day it was very adequate and comfortable." (107164077)

    Hotel was very nice and comfortable. Lots of clean towels,plenty of complimentary drinks (tea,water etc). Beds very comfortable.

    Even though close to 2 pubs there was nothing else around the area.

  • 9/10 Anonymous ( Solo business traveller) 

    on  December 17, 2007

    "The overall appearance, the welcome late in the evening was good. Seemed like no problem was too big if you asked. Room was warm, clean and comfortable, and the recommendation to eat at the pub across the road was spot on! Price, especially for this area, was acceptable." (97888684)

    the room was warm and clean, bed was comfortable and as described the shower was great to wake you up in the morning!

    just missing a light in the en suite over the mirror.

    3 of 3 people found this review helpful:

  • 10/10 Anonymous ( Group of work colleagues) 

    on  July 10, 2008

    "1* surroundings, 4* accomodation. " (97410114)

    Efficient service, nice breakfast (waiter service). Provided help in finding the Hotel and also in arranging a taxi from the Hotel to Twickenham Stadium. Nice building, considering its surroundings. Friendly staff

    The local area definately isn't 4*

  • 8/10 Veronica ( Group of work colleagues) 

    from Calgary, alberta , CA  on  July 8, 2008

    Nice clean B&B with good access to Bus and Tube for Central London. We did get lost trying to find it on the way back, and had to ask for directions. Just remember it's bus route 111 !

  • 9/10 Anthony ( Mature couple) 

    from Barnt green , GB  on  July 6, 2008

    "We made a mistake on our booking and arrived one day earlier than booked. However we were accommodated and were pleased to have been so" (97091357)

    Flexibility

  • 8/10 Debbie ( Young couple) 

    from Hockley , GB  on  July 1, 2008

    "The hotel was well located for events at Twickenham, good value for money, very comfortable." (97264105)

    comfortable room, great shower, friendly staff, nice breakfast

    sounded like it was directly under the flight path to Heathrow

  • 8/10 Stephen ( Solo business traveller) 

    from Kettering , GB  on  June 22, 2008

    "Good" (108075953)

    Clean and friendly

  • 9/10 Gary ( Solo business traveller) 

    from Huntingdon , GB  on  June 16, 2008

    "Very good so it will be an automatic choice in future. It was also heartening to find that other guests were friendly and communicative in these surroundings. Far better than staying in a large hotel." (97632029)

    A clean, well appointed small and ideally located guest house with very friendly and efficient staff. The check in process was excellent, one was made to feel welcome and the facilities are good for this price range.

    The mattress was a bit hard and it would be helpful to have a larger desk in the room

  • 10/10 Anonymous ( Family with older children) 

    on  June 10, 2008

    "Excellent" (97766147)

    Very welcoming and friendly. Immaculately clean and very comfortable. Very child friendly

  • 9/10 Pat ( Group of adult friends) 

    from Plano , US  on  June 9, 2008

    "Good." (97363613)

    Excellent breakfast. Rooms large and clean.

    Difficulty of getting to hotel.

  • 3/10 Anonymous ( Mature couple) 

    on  June 9, 2008

    "Will not stay again, was totally misrepresented in booking listing" (97670162)

    Manager was very nice and accomodating

    Was difficult to find hotel, poor directions. Dark and bad neighborhood. Manager knocked on door several times before entering to show us the room. What did he think was in there ? No room phone, no interior lock on door, carpet dirty, bed hard and uncomfortable

  • 9/10 Clare ( Young couple) 

    from Ipswich , GB  on  May 14, 2008

    Very handy for the area that we wanted to visit

    Very freindly andwelcomming.

  • 10/10 Tom ( Mature couple) 

    from Calistoga , US  on  May 14, 2008

    Without a doubt this is a great place to stay and it's a good value for your money.

  • 10/10 Julie ( Solo leisure traveller) 

    from Ludlow , GB  on  May 2, 2008

    "Excellent" (97914493)

    Very helpful staff, lovely clean and spacious room with very good shower. Wonderful Thai food served in the pub opposite and very convenient for the airport.

    Would benefit by offering WiFi. This is the only bad point.

  • 9/10 Michael ( Other) 

    from Naas , co kildare , IE  on  March 19, 2008

    "This is a very reasonable guest house , with friendly staff , close to Airport & Twickenham on good bus routes etc . Very quiet & suitable for the more mature visitor" (97137348)

    It was neat ,comfortable & very secure , convenient to Airport

    No negatives really -- drop the beef sausages for breakfast

  • 10/10 Anonymous ( Mature couple) 

    on  March 19, 2008

    "We enjoyed out stay at the hotel it was situated in a nice spot and was clean and the food was good. The bedrooms were very warm and cosy." (97487534)

  • 6/10 Stebe ( Solo business traveller) 

    from Edinburgh , GB  on  January 28, 2008

    "Breakfast was limited in choice. The room was cheaply furnished and was not a place where one could relax and enjoy staying there. The price was too high for a B&B - I would stay at a hotel in future; The taxi that the front desk ordered for me was driven by a person with limited English and poor knowledge of the area." (97933074)

    The shower in the bathroom

    The bed was uncomfortable. Although spacious and reasonably clean, the room did not feel hospitable.

  • 9/10 Anonymous ( Solo business traveller) 

    on  December 21, 2007

    "Excellant security outside hotel; CCTV cameras over looking car park, secure gates. Welcoming staff. A value for money guest house" (97281857)

  • 10/10 Judith ( Mature couple) 

    from Bath , GB  on  December 12, 2007

    "An excellant Hotel and will certainly return and recommend." (97150146)

    The room was a good size the bed very comfortable and the facilities first class.

    Knowing the time of our arrival (9pm) perhaps the room could have had the heating on for a short while, a minor point however

  • 5/10 Anonymous ( Solo business traveller) 

    on  November 30, 2007

    "I found the guesthouse to be expensive for what it was, ie an old-fashioned little room with blankets rather than a duvet, and a basic shower. Next time I will pay the £20 extra for a proper hotel room." (97624116)

    It was clean and well maintained, the breakfast was good and the service was helpful.

    The shower being advertised as The Best Power Shower in Heathrow was overstating the case massively.

  • 8/10 Anonymous ( Mature couple) 

    on  November 27, 2007

    "the guest house was comfortable, and very clean. we were very impressed with the security, and the location" (99951429)

    the accommodation was very clean and comfortable

  • 8/10 Richard ( Solo business traveller) 

    from Coventry , GB  on  October 20, 2007

    "If it weren't for the lingering smell of air freshener (i.e. cigarette smell masking odour), it would be excellent - friendly and helpful staff, very nice room, no traffic noise, secure parking. I would otherwise not hesitate to come back." (97158859)

    Rooms extremely clean and well equipped, friendly staff (recent take-over by a new company), quiet considering its location

    Room smelled of that sickly air freshener used in taxis to get rid of years of abuse at the hands of smokers. Next day I could smell it on my clothes.

  • 8/10 Anonymous ( Solo leisure traveller) 

    on  October 15, 2007

    "Staff were more helpful than I had ever expected. Regarding your Terms and conditions of posting: Please note: I never use obscene language" (97933672)

    Very pleasant convenient accommodation, with the Queens Pub just over the road which was also very pleasant, with good menu and an assortment of interesting characters. The beer was good too.

    Could do with better quality soap and shampoo. This seriously needs upgrading. The sausages at breakfast need to be incinerated, likewise the hash browns. Otherwise very acceptible.

  • 9/10 Joseph ( Mature couple) 

    from Bolton, lancashire. , GB  on  July 25, 2007

    "The hotel was easy to find, well situated for motorway travel, the only point I make is that it would have been useful to know its location in relation to the nearby tube stations, and if there was parking at those tube stations" (97101443)

    The staff were very helpful, the room was excellent and the breakfast was first class

  • 10/10 Fergus ( Group of adult friends) 

    from Dublin , IE  on  July 12, 2007

    "We were more than happy with this hotel. It represented very good value, and for us all the boxes were ticked regarding a good weekend hotel-stay." (99441234)

    Lovely quiet location, beautiful garden, clean rooms, excellent friendly staff, and a great breakfast.

    Can be a little difficult for taxi drivers to find. Need bus to get to nearest tube station (although bus came within minutes each time).

  • 10/10 Susan ( Family with older children) 

    from Gravesend , United Kingdom;GB  on  July 12, 2007

    "can not praise it enough,from start to end was brill." (99851594)

    the people who own the hotel the most polite and charming, the whole stay was very plesant,

    nothing

  • 10/10 Chris ( Mature couple) 

    from Bristol , GB  on  July 11, 2007

    "Easy to find, handy for Heathrow & Kew Gardens. Accomodation was very comfortable and althought there were planes going overhead there was no noise from them. Staff gave excellant recommendation for an Evening meal. The restaurant provided superb food and an excellant service. Would stay again!!" (97366148)

    Friendly & helpful staff & the breakfast.

  • 9/10 Andrew ( Mature couple) 

    from Saffron walden , United Kingdom;GB  on  July 4, 2007

    Cosy room with all amenities.

    Perhaps a bath.

  • 9/10 Anonymous ( Same sex couple) 

    on  June 5, 2007

    A clean, friendly B&B close to Heathrow. Very convenient for catching our morning departure.

  • 10/10 Lori ( Family with older children) 

    from Van nuys , US  on  May 24, 2007

    "the managers were wonderful..please thank them for their kindness" (99069813)

    everything was excellent

  • 10/10 Susan ( Mature couple) 

    from Sheffield , United Kingdom;GB  on  May 17, 2007

    everything, it was inviting, clean, well presented

  • 10/10 Anonymous ( Mature couple) 

    on  May 13, 2007

    "IT WAS A GREAT SURPISE TO FIND A B&B AT A GOOD PRICE THAT CLOSE TO THE AIRPORT>" (99970096)

    Everything!

  • 10/10 Anonymous ( Mature couple) 

    on  May 9, 2007

    Everything was extremely clean, including the room, and gardens etc.

  • 9/10 Anonymous ( Mature couple) 

    on  May 7, 2007

    close to airport good service not overpriced

  • 10/10 Anonymous ( Solo business traveller) 

    on  May 7, 2007

    "I will go back to the hotel. And I recommend it to anybody. It does not have the modern technological gadgets, such as internet... But it provides the needed quietness in this crazy world. The staff was nice and professional." (99615311)

    The hotel was clean, both the room and the bathroom. The location was perfect to me. The hotel was calm, far from the usual urban noise. I also had a sense of privacy.

    I was expecting a telephone in the room. I was however explained that there was a public phone in the lobby of the hotel.

  • 8/10 Hassan ( Mature couple) 

    from Merthyr tydfil , United Kingdom;GB  on  May 5, 2007

    the room was very nice and quite the staff were very helpfull

    the room did not have a telephone or a radio and the tv was very small

  • 10/10 Nelli ( Group of adult friends) 

    from Bellevue , US  on  July 19, 2007

    Our hosts were very nice and accomodating. They brought breakfast to our room when my friend was sick, changed towels and beds every day, and gave us suggestions for places to visit and shops. The Cottage is beautiful, the rooms are big and in excellent condition.

    The cottage is a bit away from transportation. In order to get into the city, we needed to take a bus to get to the tube. Overall, with waiting and traveling, the trip to the city would take us an hour and half each way.

    0 of 1 people found this review helpful:

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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