Royal Hotel, Purfleet
High Street, Purfleet, RM19 1QA
A short distance from the M25, Brands Hatch and both Lakeside and Bluewater shopping centres, this hotel boasts a superb riverside location, with terraces overl... more
£
Rooms from £39
(≈ $69) per night
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6/10 Overall rating
| Category | Average Rating |
|---|---|
| 7/10 | Check-in process |
| 5/10 | Your room |
| 6/10 | Working order of facilities / equipment |
| 7/10 | Order and cleanliness of the hotel |
| 5/10 | Performance of staff |
| 5/10 | Overall experience |
| 5/10 | Overall value for money |
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Anonymous ( Group of adult friends)
on August 26, 2008
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Anonymous ( Young couple)
on August 20, 2008
"was happy with booking on line - but price was quoted at £42 on line and when we checked in it was £45 - no explanation was given but paid accordingly." (107108759)
good enough for our requirements.
staff seemed to be multi tasking - ie on reception - running bar and taking food orders!!! (the chap who booked us in was then serving us at the bar) Not a problem but people were waiting in bar area at times as staff were busy in other parts of hotel.
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John ( Group of work colleagues)
from Standdaarbuiten , NL on August 20, 2008
"Would not stay there again, but staff was friendly" (107128057)
Staff helpful in advising you not to walk about the area at night and to be extra careful throught the day!! Also advised to park under the CCTV camera! Nice area
Window cracked in hotel, door boarded where it had been damaged, windows would not close properly and being on the ground floor it wasn't very safe.
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Sarah ( Young couple)
from Dunstable , GB on August 5, 2008
"an excellent and enjoyable time had by myself and my husband, we recommend a stay." (107104515)
excellent food, friendly staff, lovely clean rooms and crisp bedding, a brilliant stay, will be back without a doubt.
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Anonymous ( Young couple)
on August 5, 2008
"food excellent, door keys worrying" (107114637)
excellent food, staff very friendly + cheerfull, nice view of river thames
room key opened main door + bedroom door, didnt seem safe
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Anonymous ( Mature couple)
on August 5, 2008
"Only 'slept' in hotel, so can't comment on bar/facilties. From what we did see of ammenities though, it did look old and in desparate need of new decor!!" (107127810)
Price was fair cosidering state of hotel. Kept as clean as possible by the staff.
Hotel in general was 'tired' and could do with a facelift. The bed in the room was very poor as the mattress was way past it's useful life....especially in a hotel which led to a poor nights sleep.
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Noreen ( Family with older children)
from Grays , GB on June 11, 2008
THE HOUSEKEEPING WERE VERY FRIENDLY
ON ARRIVAL I WENT TO THE BAR TO FIND SOMEONE TO CHECK ME IN AND ASKED THE BAR MAID COULD I PLEASE BE CHECKED IN ,SHE ASKED A YOUNG MAN AND HE IF HE KNEW WHERE THE RECEPTIONIST WAS AND HE DIDNT KNOW ,THEY THAN PROCEEDED TO TALK BETWEEN THEMSELVES. I WAITED FIFTEEN MINUITES TO BE CHECKED IN.THE CARPETS WERE WORN AND DIRTY ON THE STAIRS.THE BREAKFAST WAS GREASY AND WHEN I ASKED FOR SCRAMBLED EGG FOR MY 4 YERR OLD SON I WAS TOLD THE CHEF WOULDNT DO IT. I WAS RECOMENDED YOUR HOTEL BY MY SISTER WHO WORKED FOR THE SPIRIT GROUP ,NEEDLESS TO SAY I WAS DISSAPOINTED
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Anonymous ( Family with older children)
on April 13, 2008
quiet hotel
water sipping through ceiling and wet walls, if had choice would not have stayed there as wet walls are not a healthy place for young children breading ground for chest and breathing problems.
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Lee ( Family with older children)
from Southampton , GB on February 25, 2008
"You get what u pay for Peeling wallpaper, holes in doors, broken windows, broken heating blocked drainage, lights out , Clean sheets and towles. Seemed cheap when compared to other hotels close by, but why save £10 to suffer the above comments and have a room that smelt like the inside of a dustbin." (97029706)
Closeness to BlueWater
General disrepair / neglect of buildings and rooms
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Anonymous ( Young couple)
on April 12, 2008
"Very friendly atmosphere, the staff at the hotel was brilliant!!! We would definatly recommend the hotel to family and friends. Hotel provided free parking facility. Good location as it was 15-20 min drive to Bluewater!!!" (97501294)
Overall the hotel was nice and clean and everything appeared fine i.e the facilities.
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Mr c ( Young couple)
from Surrey, , GB on January 23, 2008
valve for money
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Anonymous ( Mature couple)
on March 12, 2008
"The staff were helpful and the main hotel was good. The food was freshly cooked and good." (97432715)
The door to the bathroom was not screwed up properly, the first light did not work, the bedside lights were loose, the switch was loose and the heater was inadequate. The second room was better but someone had punched a hole in the wardrobe door.
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Anonymous ( Family with young children)
on December 26, 2007
facilities in bedroom
wall paper flaking, shower out of date
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Kerry ( Solo business traveller)
from Swansea , GB on December 17, 2007
"this was the only hotel in the area as i booked in short notice so i had no other choice. my bathroom light did not work, there was no hairdryer and the complimentary biscuits had been opened and half eaten. i would recommend you change the name of this hotel as there is nothing royal about it!!" (97591768)
my bathroom light did not work when i arrived. also, the complimentary biscuits in the room had been opened and one had been taken out.
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Anonymous ( Mature couple)
on January 22, 2008
It was clean and good value for money
for the price nothing to dislike
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Martyn ( Solo business traveller)
from Burntwood , GB on December 10, 2007
"This was probably a good hotel once upon a time. Unfotunately there seems to be a lack of maintenance and essential instment to keep it up to scratch. The poor relation atmosphere is further compounded by the approach to thier work by the staff." (97165261)
Pleasant view
Shower was poor and no shaver point
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Mike ( Solo business traveller)
from Mirfield , GB on September 23, 2008
"I travel on business and on average stay in one hotel per week throughout the country. I have stayed in a range of overnight accomodation ranging from very good to "never again". This one falls into the latter category" (107217326)
Overall in dire need of decorating. Old, dirty decor, window locks broken. Pub food was some of the worst I have had, refried chips and a soggy, microwaved pie. When asked if everything was OK I replied that the food was not very good as they could see by almost the entire meal being left. The only response I got was "sorry Sir"
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Anonymous ( Group of work colleagues)
on September 23, 2008
"agreeable weekend stay value for money - handy for Lakeside shopping and Excel centre - the purpose of our stay" (107230463)
homely helpful staff - had Dinner B & B all service and meals very good/ good value - ambience a little impoverished -
hotel badly need decorating and refurb throughout
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Anonymous ( Group of work colleagues)
on December 7, 2007
"Room: Dirty, windows would not shut and lock, no heating, Heater wireing just lay on the floor, heater wire cut and repaired with tape, Hole in room door pluged with a bit of wood and tissue. Dirty decore, shower head and pipe was missing. Bar: Locals drunk and fighting. Dog in the bar. Restaurant: Dog in Kitchen!, incorrect meals delivered, Drinks charged to the bill that we had not ordered. Windows cracked and just a very poor place to stay. DO NOT TAKE CHILDREN." (97235023)
You could switch the noisy extractor of in the bathroom.
Room, Bar and restaurant.
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Margaret ( Mature couple)
from Hornchurch , GB on September 21, 2008
"very good staff helpful at all times" (107236264)
value for money in resturant. meals good
some upgrading necessary in bedrooms. few minor repairs to curtail rail and catch on window. other than that the room was fine and clean with fresh bed linen and towels
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Derek ( Group of work colleagues)
from Preston , GB on October 3, 2007
"The staff were friendly and helpfull. The food was excelent and very good value." (97723596)
The room didn't look like it had been decorated properly for at least five years
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Anonymous ( Group of adult friends)
on September 10, 2008
"cheap and cheerful" (107284290)
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Anonymous ( Mature couple)
on November 28, 2007
"well the price reflected the room so no real complaints overall the lad who was new on the staff was wonderfull polite and happy,close to lakeside shopping centre" (97846683)
thames veiw
needed up date paint carpet etc
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Anonymous ( Young couple)
on November 7, 2007
"Staff were friendly but our room didn't look like it had been cleaned in a while,the outside doesn't give a good first impression it looks like it was falling to bits,very dated." (97850383)
It was close to lakeside!
It wasn't the cleanest hotel i've stayed in, very basic, no shower, carpet was dirty.
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Anonymous ( Group of adult friends)
on October 17, 2007
"rooms and outside need total refurbishment before i would think about staying there again." (97320881)
bar and restaurant, food excellent.
walls and carpets dirty in room and lighting on stairs not on.
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The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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"we dont enjoyed stay there but not bad breakfast good serverant " (107103670)
there need refresh room it was very old building shame toliet are dirty we are not happy in their toliet full flys
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