Hilton Belfast, Belfast
4 lanyon Place, Belfast, BT1 3LP
Situated just 15 minutes walk from the Odyssey Arena, this 5-star city centre hotel is located in the stylish Laganside riverfront area, only 5 minutes walk fro... more
£
Rooms from £94
(≈ $166) per night
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9/10 Overall rating
| Category | Average Rating |
|---|---|
| 9/10 | Check-in process |
| 8/10 | Your room |
| 8/10 | Working order of facilities / equipment |
| 9/10 | Order and cleanliness of the hotel |
| 9/10 | Performance of staff |
| 9/10 | Overall experience |
| 9/10 | Overall value for money |
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Anonymous ( Young couple)
on September 23, 2008
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Anonymous ( Mature couple)
on August 19, 2008
"Very impressed with the Hilton. I unfortunately left my bag behind me and when I rang the next morning, Housekeeping had found it and kept it for me. My husband collected it that afternoon with no hassle at all. Very honest staff! " (97681544)
Room was very spacious and comfortable. Excellent breakfast and table service was very quick. Selection of food was very good. The chef on hand to cook your eggs whichever way you wanted was a big plus! Overall the Hotel was friendly and very clean.
The only downside was that you had to pay for car parking. This is the first Hotel that we have stayed at in which we had to pay extra for car parking.
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Kirsty ( Young couple)
from Sevenoaks , GB on August 19, 2008
"Enjoyed, would time stay again" (99589293)
Breakfast excellent - staff really friendly. Managed to check in at 10.30am.
Our kettle had been used as a tea-pot and had tea bags left in it..therefore we did not use the tea making facilities. Car parking expensive if not leaving the car for over 12 hours you are charged at hourly rate - 3 days cost £50!
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Anonymous ( Mature couple)
on August 14, 2008
"Very good." (107228401)
Breakfast was excellent, staff very friendly and helpful.Nice view from the room.
When we got our bill under the door we were charged ?274 instead of ?218. It was a nuisance to have to go to reception and query this. It was an even greater nuisance when the person we spoke to couldn't do anything, unless we could produce our email confirmation, which was barely possible, since our internet reception in the room was very poor. I suggested emailing it to front desk, as we were unable to print it and bing it down. This we did, and when we went to check out, our email appeared to have sufficed to correct the error, but the young man with whom i spoke was quite dismissive and arrogant and did not apologise for the error or our inconvenience or even acknowledge the error. This was disappointing,and why was there a difference in the rates?... but it was the only fault we had with our stay. Also, we felt that it was tricky to actually find the hotel - a signpost even at the last turn-off into where the hotel was, would help a lot...
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William ( Mature couple)
from Glasgow , GB on August 13, 2008
"Very Good" (108067949)
Hotel location excellent for walking into Belfast City Centre for shopping and night life
Car Parking charges at £14 per night in my opinion as a guest staying in this hotel is very expensive, car parking charges for hotel guests should be free or a much reduced rate for overnight car parking charges for guests staying at this hotel
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Stephen ( Family with young children)
from Portadown , GB on August 5, 2008
"Large, quiet room. Enjoyed the stay. A short walk to downtown." (97131380)
Staff, especially at check-in
£17.95 for a cooked breakfast, £8.50 for a large glass of wine!
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Peter ( Mature couple)
from Leicester , GB on July 24, 2008
"Good location, pleasant hotel let down in some cases by the staff." (97383221)
Room was of a good standard and clean. Location of the hotel was good, near the City centre with views over the river and Waterfront Hall.
Hotel is classified 5 star but difficult to see how this has been awarded. Our room was still being cleaned when we returned at 5.00pm on a Saturday. Some of the staff on duty in the breakfast room were decidedly surly.
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Anonymous ( Mature couple)
on July 10, 2008
"In spite of its brevity, my wife and I were very comfortable and enjoyed our stay." (97079663)
Spacious dining area, ample space in room, helpful reception staff
Adjacent car park very expensive (£14 after discount). Water slow to drain from sink. I suspected a blockage somewhere.
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James ( Mature couple)
from Dromore , GB on July 9, 2008
"Very enjoyable" (108085920)
Hotel was very clean and well maintained. Room was very good with a great view of the river. Breakfast was excellent - great choice of food with healthy options avaliable. Staff were very firendly.
Drinks in the hotel were more expensive than other hotels/bars in Belfast.
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Anonymous ( Young couple)
on July 7, 2008
"Enjoyed our stay." (97270875)
Helpful staff.
In my opinion, not a 5* hotel but a 4*.
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Anonymous ( Young couple)
on June 27, 2008
Staff very friendly and helpful
none
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Mark ( Mature couple)
from Co. mayo , IE on June 24, 2008
"We were scheduled to stay two nights but due to an unforseen event we had to leave during the eveining of the 2nd day. Staff were very understanding and helful. " (97362934)
Staff were extremly helpful and friendly Service was extremly efficient
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Gerard ( Group of work colleagues)
from Londonderry , GB on June 18, 2008
"Very good." (97492321)
whole experience was excellent except for bath/shower. Thermostat broken so water was boiling hot and could not be adjusted. Only discovered when needed to take a shower.
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( Group of work colleagues)
from Coleraine , GB on June 16, 2008
"a very relaxing evening spent in the hotel. will be coming back very soon." (97390729)
Food excellent.staff very accommodating
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Richard ( Mature couple)
from Alcester , GB on June 5, 2008
"excellent" (97319145)
excellent service and staff go the extra mile to ensure stay is good
plug points for kettle did not work
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Anonymous ( Mature couple)
on January 23, 2008
beautiful hotel great location very helpful staff fab views from the room
room was quite tired stains on the easy chair in the room,dor of the wardrobe fell of when opening.not what i would expect from a 5 star hotel
2 of 2 people found this review helpful:
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Pam ( Group of adult friends)
from Stockport , GB on May 23, 2008
"From the moment we stepped in to the Hilton Belfast we were greeted with such warmth from the staff, it was an excellent start to our stay. We were there for the Osmond concert nearby and the receptionist showed a sincere interest in our activities (which we were more than happy to talk about :). Staff were also very helpful informing us of the area etc. The breakfast was absolutely delicious as always and the perfect setting overlooking the river for us to chill out after all the excitement of the previous evening. One thing to warn people about I suppose is the glass entrance/exit. Not realising it was glass one of our party walked smack into it. As soon as we found that she was not seriously hurt we allowed ourself to release the giggles we had been hanging on to but and then when we returned from the concert we found that she had left such a face mark on the glass that when we took a photo of it you could see not only the colour of her lipstick but also a very clear spread of squished nose!!! It looked like some sort of mystical shroud!!! I have never laughed so hard in my life and really wish there was a facility here to post the photo!!! I always enjoy the Hilton Belfast but this time one of my mates left a lasting impression :D" (97576453)
Friendly and helpful staff, the breakfast, the location.
Nothing
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Ian ( Mature couple)
from Bristol , GB on May 11, 2008
"Very good" (97066299)
Great hotel, good location with good quality of service in all areas
Minor point - I had no visibility of the highly differing daily rates and as this was a pleasure & business trip had I known the rates I may have chosen a different hotel.
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Amanda ( Mature couple)
from Ballymoney , GB on January 28, 2008
easy to find , location good , clean , friendly
car park not included
1 of 1 people found this review helpful:
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Anonymous ( Young couple)
on April 16, 2008
"Hotel is in a great location / staff are great and decor is funky While the room had recently been refurbished, there were a number of things which had not been checked - there was obviously a leak of some sort - the carpet was wet, the phones didn't work and there was even a light fitting which had an exposed live wire. All in this reflects very badly as it suggests the hotel cannot meet the high standards it has set for itself" (97357237)
Location / Food /
Room had recently been refurbished - but had not been checked properly
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Pamela ( Other)
from Derry , GB on April 16, 2008
Proximity to Odyssey -
Sunday breakfast a bit disorganised. As advised went to dining room between 9 -10am before real crowd but juice in waiting area ran out - but wait wasn't too long and staff apologised for delay. Waiting staff need to be a little more attentive to providing the tea/coffee for breakfast - felt a little invisible!
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Anonymous ( Young couple)
on March 26, 2008
"everything was really good.no problems with anything." (97723299)
the big room and the breakfast
n/a
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Anonymous ( Young couple)
on January 17, 2008
"again hotel was very clean,staff very helpful and it was nice to be greeted with a smile. oOn the website it never said hotel had a gym if i had known this i would have gone prepared." (97675598)
the room was very clean and spacious and now i know kids stay and eat free i certainly would use it again.
other than having to pay for car parking i cannot really say anything bad.
1 of 1 people found this review helpful:
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Clare ( Group of adult friends)
from Co. galway , IE on March 18, 2008
"I would highly recommend staying at the Hilton we were treated like royalty. Their food and drinks are reasonably priced and tasty!!! The staff really go out of their way to help you get the most of your stay. We are planning a return visit all ready" (97625168)
The friendliness of all the staff from the porter to the receptionist. They were very efficient and we really enjoyed our stay. The location is perfect only a stones throw from central station.
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Roger ( Solo business traveller)
from Crowborough , GB on March 8, 2008
"The Hilton charges top prices, to do this they need to perfom to that level which they don't. you cannot get satalite TV in your room free to air channels only!" (97731958)
TV remote was missing waited 45 minutes to get one that worked. room was next to a fire exit, door banged all night.
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Anonymous ( Solo business traveller)
on March 7, 2008
"Pleasant location, by the river and really convenient for the Enterprise Train to Dublin, just across a foot bridge" (97662113)
Clean & modern
The railway was a bit noisy
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Anonymous ( Young couple)
on January 9, 2008
"There is nothing that I could suggest that would make this hotel any better. We really enjoyed our stay." (97247373)
Modern & clean with friendly, helpful staff.
Nothing
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Linda ( Young couple)
from Liverpool , GB on March 4, 2008
comfortable room, great next town centre with views of river, Staff very helpful
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Joseph ( Mature couple)
from Co kildare , IE on February 27, 2008
Clean and efficient with very friendly staff
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Anonymous ( Other)
on February 26, 2008
very central and easy access to waterfront and odessey. breakfast was really lovely and great variety.
did not think that it was 5*. bar food was lovely but the noise and the crowding was awful.
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Nicola ( Young couple)
from Enniskillen , GB on February 17, 2008
"good value through your website, staff very helpful and friendly" (97409880)
comfortable bed, great view
breakfast not good standard. only two lifts which means you may have a bit of a wait!
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Anonymous ( Young couple)
on February 11, 2008
room not recently decorated evidence of wear and tare - broken lampshade, carpet in coridor lifting up.
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Anonymous ( Family with older children)
on February 6, 2008
"Very friendly and helpful staff." (97228731)
Spacious room, excellent facilities, central location.
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Anonymous ( Solo business traveller)
on February 5, 2008
"I'm not sure if I would pay the full rate for a room here, but, on the reduced rate I was on it represented excellent value. The hotel's position on the waterfront is superb and it's virtually in the city centre. My only real complaint is that they didn't seem to check the breakfast crockery was actually clean beofre putting it out. Both mornings I had to sort through the pile of plates to actually find one that was clean enough to eat off." (97084035)
Great position, helpful staff, good breakfast
Cleanliness of crockery at breakfast - very difficult to find a plate that was actually clean.
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Anonymous ( Family with young children)
on January 14, 2008
Polite and friendly staff. The hotel and room was clean and presented well but I wouldnÂ’t rate this as a five star hotel.
When entering the car park, there was no indication of which level the entrance to the hotel was. The car parking charges are quite high even with the hotel discounted rates.
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Anonymous ( Group of adult friends)
on January 12, 2008
"booking in was uncomfortable they didnt have booking on screen lucky i had email on my mobile" (97786205)
very comfortable
NA
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The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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"A very enjoyable stay overall" (107174484)
Excellent breakfast and the hotel staff were very nice. The hotel was also very clean. I stayed there after I was at a wedding and the service at the wedding meal was excellent, the food was delicious too.
I wasn't told before I went to my room that you had to pay a deposit on the mini bar, so we weren't able to use it. I thought it was broken!