Britannia Hotel Birmingham, Birmingham

New Street, Birmingham, B2 4RX
3

Cet hôtel qui a conservé des éléments de son architecture d'origine et de son style traditionnel bénéficie d'un excellent emplacement au cœur de la ville, à pro... more

 

£ Chambres à partir de 42 £ (≈ $71) par nuit
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6/10 Evaluation globale

Catégorie Évaluation moyenne
6/10 Processus d'enregistrement
6/10 Votre chambre
6/10 Bon fonctionnement des équipements
6/10 Ordre et propreté de l'hôtel
5/10 Performance du personnel
6/10 Expérience générale
6/10 Rapport qualité / prix
  • 3/10 Fredrik ( Autre) 

    de Trezzano s/n , IT  le  28 août 2008

    Central location in pedestrian area.

    Old and worn down.

    1 personnes sur 1 ont trouvés ce commentaire client utile:

  • 2/10 Anonymous ( Autre) 

    le  25 août 2008

    "poor, I will never go back to this hotel" (107131999)

    central position

    very low in cleaning carpets old and stained late night check in very poor; I asked indication by phone on how to reach the hotel and the man was talking in such a strict slenght that it was impossible to understand; moreover I felt it was not willing to help

    1 personnes sur 1 ont trouvés ce commentaire client utile:

  • 5/10 Susana ( Voyageur seul pour loisirs) 

    de Carnac , FR  le  28 février 2008

    hotel bien situé

    manque de propreté

  • 7/10 Louise ( Groupe de collègues de travail) 

    de London , GB  le  21 août 2008

    "The hotel was comfortable and the deal we received very good. We would visit again." (108051337)

    The location was excellent

    The bathroom was quite old but we were aware you are going through referbishment so this is soon to change

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  • 7/10 Anonymous ( Couple Jeune) 

    le  8 novembre 2007

    L' hotel est tres beau, l' entrée parait tres luxueuse

    Les vitres de la chambre n était pas tres propre

  • 8/10 Anonymous ( Groupe de collègues de travail) 

    le  15 août 2008

    "Very good would stay there again" (107278974)

    Convienient to centre of town

    I had booked a twin room, when we got ther we had to have 2 single rooms, but for the same price

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  • 7/10 Anonymous ( Famille avec des enfants adolescents) 

    le  10 juillet 2006

    Price, location

    The restaurant was bad: Awful food, and not very good service. I also was surprised to learn about the extra charge to leave luggage.

  • 5/10 Anonymous ( Famille avec des enfants jeunes) 

    le  11 août 2008

    "not bad except for the above" (108004153)

    staff plesent

    room was not cleaned or bed changed by 3pm had to ask clean towl as was told it may be a while not happy about this

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  • 7/10 Anonymous ( Groupe de collègues de travail) 

    le  30 septembre 2008

    "standerd as you get what you pay for, service was veryy good and excellent location, cheack out time to early should of been 12" (107730156)

    location, service, could smoke in room

    very cold at night, health and safty risk as window wouldnt open for fresh air

  • 8/10 Doris ( Voyageur seul pour loisirs) 

    de Magherafelt , GB  le  9 août 2008

    "Always book this hotel if it is available." (108024925)

    Excellent location to train station and city centre. Had a complimentary bottle of wine which was really nice.

    1 personnes sur 1 ont trouvés ce commentaire client utile:

  • 8/10 Anonymous ( Voyageur seul pour loisirs) 

    le  26 septembre 2008

    Breakfast not wonderful - sausages very fatty, poor quality

  • 4/10 Anonymous ( Famille avec des enfants jeunes) 

    le  23 septembre 2008

    good location

    two single matresses pushed together - very uncomfortable night

  • 7/10 Anonymous ( Voyageur seul pour loisirs) 

    le  22 septembre 2008

    Had to complain about the poor service provided by the hotel's recommended taxi service

  • 7/10 Anonymous ( Groupe de collègues de travail) 

    le  16 juillet 2008

    excellent location in the very centre of Birmingham

    2 personnes sur 2 ont trouvés ce commentaire client utile:

  • 3/10 ( Couple Jeune) 

    de Norwich , GB  le  18 septembre 2008

    "the room in Britannia Hotel is awful. there is no electricity because the fuse was broken.The bathtub drain needed repairing because water couldn't drain away." (107164944)

    the system is terrible. We booked the Britannia Hotel Birmingham, but actually not this hotel but another hotel in birmingham. We waited for more than one hour and couldn't get into the room because the money i had paid in the internet couldn't transfer to Britannia Hotel. So i paid again and still waiting for the refund to my credit card.

  • 5/10 Anonymous ( Couple du même sexe) 

    le  10 juillet 2008

    "Thought the room could have been alot better for the money paid, and we were put on the floor where refurbishment was being undertaken, so there was alot of noise first thing in the morning." (97156504)

    It is near the NIA venue, where we saw Duran Duran in concert approximately 10 mins walk. It was in the centre of town. Staff are friendly, morning breakfast was of good quality.

    The room was shabby, bits missing off of the bathroom taps, and the toilet overflowed over the bathroom floor whilst we were out.

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  • 8/10 Declan ( Couple senior) 

    de Skibbereen , IE  le  16 septembre 2008

    "Enjoyable and convenient." (97828848)

    Good staff, particularly at reception. Very convenient for rail access.

    Air conditioning was a constant and despite repeated requests was not turned off. I now have a severe head cold as a result.

  • 7/10 George ( Voyageur seul pour loisirs) 

    de Liverpool , GB  le  12 septembre 2008

    Everything was fine nothing outstanding.

    When checking out I was charged £3 more than what was agreed when I booked on the internet Also in answer to the question below - "would you book a hote on-line again?" The answer is sure - but not with you! for the reasons above.

  • 8/10 Anonymous ( Couple du même sexe) 

    le  31 août 2008

    There was no smoking single room available so they upgraded my room for a non smoking double. The staff was very helpful.

  • 6/10 Anonymous ( Couple du même sexe) 

    le  27 juin 2008

    Location

    Furniture, carpets, TV set badly need renovation.

    2 personnes sur 2 ont trouvés ce commentaire client utile:

  • 5/10 Anonymous ( Couple senior) 

    le  28 août 2008

    "Mit größerem Zimmer und sorgfältiger Zimmerpflege wäre der Aufenthalt angenehmer gewesen" (97448268)

    Frühstück und Freundlichkeit des Personals war in Ordnung

    Undichtes, nicht zu öffnendes und nicht richtig zu schließendes Fenster; Handtuchwechsel unvollständig; Betten machen nicht immer sorgfältig; Zimmer sehr klein, Koffer öffnen nur möglich, wenn der Koffer auf dem Bett lag.

  • 7/10 Joanne ( Couple senior) 

    de Newcastle upon tyne , GB  le  14 juin 2008

    restaurant facilities and food were excellent, room was poor in urgent need of updating the bathroom suite and decor, the bedroom furniture and decor were dated but the new carpet was nice!!!

    1 personnes sur 1 ont trouvés ce commentaire client utile:

  • 7/10 Anonymous ( Voyageur seul pour affaires) 

    le  4 août 2008

    Great location, easy to got to from airport

    must be the smallest doubbleroom i've ever seen.

  • 7/10 Anonymous ( Groupe de collègues de travail) 

    le  4 juin 2008

    "generally the hotel needs a revamp" (97729086)

    ideal position to all city center activities

    2 personnes sur 2 ont trouvés ce commentaire client utile:

  • 6/10 Anonymous ( Voyageur seul pour loisirs) 

    le  3 août 2008

    some noisy customers, some rooms have the window facing the opposite side rooms windows, hence lacking privacy, and sometimes room cleaning was done late in the afternoon. I guess that for the price and location, there are some compromises...

  • 7/10 Fergal ( Voyageur seul pour loisirs) 

    de Paisley , GB  le  3 août 2008

    "Fair." (107193672)

    Location.

    Bathroom needs upgraded. Room faced a wall. General areas are too warm making it extremely uncomfortable.

  • 3/10 ( Couple Jeune) 

    de Lisburn , GB  le  2 août 2008

    "wont be back, even if there is a refit" (107108894)

    central location

    lack of parking room made for one person - not two room was small room was dark with poor lights bathroom was grubby and bath was disgusting looking facilities provided were very dated bed was very poor quality - we could feel every spring in the mattress

  • 7/10 Anonymous ( Couple du même sexe) 

    le  31 juillet 2008

    "Overall I enjyed my stay there" (107120105)

    The hotel was close to where my course was, restraunts and shops. The staff was very helpful especially the restraunt and kitchen staff.

    Single rooms at back overlooking a small courtyard and straight into bedrooms opersite.

  • 8/10 Harry ( Couple senior) 

    de Blackburn , GB  le  9 mai 2008

    "No problems good value and perfect position in the centre of Birmingham" (97001293)

    Excellent value for the money

    A little small

    2 personnes sur 2 ont trouvés ce commentaire client utile:

  • 9/10 Tam ( Couple senior) 

    de Stirling , GB  le  14 mai 2008

    "I would be happy to recommend this hotel to others. Ideally situated, staff were very friendly and helpful. Rooms were clean and spacious. I would have no hesitation in staying at this hotel again. Overall value for money." (97235740)

    Rooms were spacious and clean. Staff were very friendly and helpful. Very good location and overall value for money.

    Cleaner knocked once on door and proceeded to walk in.

    1 personnes sur 1 ont trouvés ce commentaire client utile:

  • 2/10 Catherine ( Voyageur seul pour loisirs) 

    de Clitheroe , GB  le  13 juin 2008

    "A thoroughly depressing experience! Not what one would expect from a city centre hotel." (99097904)

    I can't think of any!

    The hotel was tired and in dire need of modernising and refurbishment. The staff were not rude but needed some training in customer service and how to conduct themselves in a proper manner. The room was appaling! It was dark and dingy. The windows looked out on to an alley and another building but had no nets so I had to keep the curtains closed all the time. The bed was old, the pillows flat. The telephone didn't work so I had to use my mobile to call room sevice which when it came was inedible! The bathroom was old and in need of modernisation. The clean towel was on top of the rubber mat which goes in the bath! On the board in the lobby, the room rate was advertised at £160! I paid £85 which I feel was far too much for accommodation of this poor standard.

  • 7/10 Anonymous ( Couple Jeune) 

    le  9 juin 2008

    "good" (97033593)

    I got what I payed for

    the curtains were falling down

  • 7/10 Dave ( Voyageur seul pour loisirs) 

    de Newport , GB  le  6 juin 2008

    "Reasonable hotel, clkose to stations and main attractions." (97916048)

    Polite and helpful staff

    The hotel looks a little tired and in need of a makeover. Quite dirty in places with a balcony full of cigarette butts

  • 7/10 Patricia ( Groupe de collègues de travail) 

    de Swadlincote , GB  le  29 mai 2008

    "It was adequate for what we needed but I think people should be told about the plug sockets." (97501536)

    The booking was easy and the staff were helpful.

    It was very noisy with alot of banging and slamming noiss all night. The plug siockets needed an adaptor which we were not aware of.

  • 6/10 Anonymous ( Groupe de collègues de travail) 

    le  24 mai 2008

    "Only when checking out was I informed by your staff, that my credit card details taken at time of booking were stored by the booking company (not your hotel)and that payment was not taken at this time. To my mind I either book a hotel or I don't. I was actually cross about this matter and this matter will effect how and where I book/stay in the future. Details were stored because your staff said when questioned, that if I had not arrived for my stay, payment would have been taken." (97233170)

    The booking process. See comments below and why I have now answered all the questions.

    As it appears I have to answer all questions before submitting I have given negative responses rather than no response.

  • 7/10 Anonymous ( Voyageur seul pour loisirs) 

    le  22 mai 2008

    "see above" (97818051)

    easy to find, convenient city centre location. polite friendly helpful staff. comfortable bed. double rooms a decent size.

    hotel in the middle of a refurbishment, so rooms and corridors rather tacky. tv channel button dodgy.

  • 4/10 Anonymous ( Groupe d'amis d'adultes) 

    le  14 mai 2008

    "we booked 3 rooms on line but when we arrived they only had one down but they sorted it out and then gave us a free drink which was fine" (97545063)

    nice size room

    noise as was on main street

  • 4/10 Jane ( Couple senior) 

    de Bristol , GB  le  14 mai 2008

    "The access was not very good via car. Parking information would have been very helpfull before we got to Birmingham .The overall standard of the hotel was very tired. They did state that they were starting to refurbish. The real positive note was that there was lots of hot water." (97620339)

    The location was very central.

    The accommodation was dated, grubby and in poor working order. The room was small, the matress was old and very uncomfortable.

  • 6/10 Anonymous ( Voyageur seul pour loisirs) 

    le  22 avril 2008

    "I had read a number of terrible online reviews of the hotel prior to my stay and was not looking forwards to visiting. Thankfully the hotel was not as bad as I had feared. The general decoration of both corridors and room is shabby and outdated and the bed cover had a hole in it. However the room was clean and the bed sheets were nice and crisp. I was disappointed by the ancient TV and lack of Sky channels. The morning breakfast was OK, nothing special. If I'd paid full price for the stay then I'd have felt ripped off, but the online discounted price was fair enough." (97547122)

    Good central city location

    Poor standard of decoration, ancient TV without any Sky channels, terrible bed and pillows - both were rock hard. Very slow lifts.

  • 8/10 Anonymous ( Voyageur seul pour loisirs) 

    le  22 avril 2008

    "Actually I passed the hotel without seeing it! I know this sounds a bit stupid,but the entrance was pictured on the internet and I could not see this entrance and somehow failed to see all the banners etc.! I would recommend your hotel, but I would warn about the lifts and the carpet. In fairness it is just that it was stained not that it was dirty." (97724007)

    The location was absolutely terrific; the staff were pleasant; the breakfast was good; the on-line booking process was simple and the price competitive.

    They could not find my booking on arrival; there was an atmosphere of considerable confusion at the check in desk; the lifts are not great; the bedroom carpet was stained.

  • 9/10 Anonymous ( Voyageur seul pour affaires) 

    le  16 avril 2008

    I liked the spacious room...Facities were very good and the room had a relaxed feel about it. the bed was comfortable and I enjoyed a good night's sleep.

  • 5/10 Anonymous ( Groupe de collègues de travail) 

    le  19 juillet 2008

    Lifts are super slow. Dirty Rooms

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  • 6/10 Michael bundgaard ( Groupe d'amis d'adultes) 

    de Randers , DK  le  24 avril 2008

    When we arrived there were no rooms booked for us so we had to wait about 30-40 minutes before the staff had found some empty rooms. We booked twin rooms but had to stay in single rooms and it was a problem for the couples sharing bagage.

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  • 5/10 J a ( Voyageur seul pour affaires) 

    de Halstead , GB  le  24 avril 2008

    "A welcoming smile at reception would have been nice. There was a good selection at breakfast. No shower gel or shampoo was provided. Otherwise the room was adequate for my needs." (97904487)

    Good central position, close to the station.

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  • 3/10 Louise ( Couple senior) 

    de Morpeth , GB  le  7 juillet 2008

    "Not an experience we would like to repeat" (108055110)

    Breakfast good.

    Hotel was dirty and supposedly in the middle of a refurbishment.But where? Lifts did not arrive,Another guest walked into our room having been given the same entry card as ours.Motor from boiler? or air conditioning? going all the time outside our window.

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  • 4/10 John ( Groupe de collègues de travail) 

    de Glos , GB  le  22 avril 2008

    "The Hotel is undergoing a refurb. It needs it" (97134518)

    nothing

    Miserable little room. Poor TV. Inedible breakfast

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  • 5/10 Amy ( Groupe d'amis d'adultes) 

    de Cambridge , GB  le  4 juillet 2008

    "Satisfactory" (108021828)

    Room a bit dirty (perhaps old) and too noisy at night as it is too close to the shopping centre. No hot water at night (only hot water available in the morning) Bed squeaky. TV not clear (only has 8 or 9 channels)

    0 personnes sur 1 ont trouvés ce commentaire client utile:

  • 4/10 Anonymous ( Couple Jeune) 

    le  24 juin 2008

    Location.

    Hotel in general disaray - peeling wall paper, discoloured carpets, matresses with springs very noticeable. The location is great and it had real potential, but sadly it was not what we had hoped it would be. I will not be staying there again.

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  • 8/10 Anonymous ( Voyageur seul pour loisirs) 

    le  23 juin 2008

    "Adequate for a single night. " (97595748)

    Room was clean,comfortable and well-decorated. Breakfast was very good.

    Would have preferred a no-smoking room - wasn't given a choice. Hotel corridors were very bleak - walls appeared to have been stripped but no sign of any decorators about. Evening meal in restaurant was of poor standard.

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  • 5/10 Maggie ( Voyageur seul pour loisirs) 

    de Norwich , GB  le  18 avril 2008

    "No food available on Sunday evening when I arrived, I was very hungry after a 6 hour train journey to get there. As I didn't know the area a pizza was bought in for me but that was all they could offer me. The next day the room service menu was unavailable due to one of the kitchens being closed and I was unable to have the salmon. I was told only a carvery was available, I went down to the restaurant expecting a slice of meat and veg only to be told that the carvery consisted of sweet and sour chicken with stir fried veg, beef casserole, lamb balti and veg lasagne to order, as I was extremely hungry I decided to have the stir fried veg with chicken, when this was served it was infact a chicken casserole which no more resembled stir fried veg or sweet and sour chicken. The cook advised me that although the beef and lamb was cooked it was very chewey as it needed as extra 15-30 minutes cooking to soften it up more, she told us this because she said if we were pre-warned then we couldn't complain afterwards! The food I ate filled a hole but that is all that could be said for it. I was not impressed." (97869579)

    It was adequate

    A stain on the bed cover even though it still had the cleaning ticket on, there was no 3 pin plug to put a hairdryer in, (I do not find the small hairdryers provided powerful enough)

    0 personnes sur 1 ont trouvés ce commentaire client utile:

Les opinions exprimées sur cette page sont les avis personnels des clients et ne représentent donc pas obligatoirement l'opinion d’Active Hotels, Active Reservations ou ceux de nos partenaires de distribution. (A propos des commentaires clients).

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