Strand Palace Hotel, London

372 Strand, London, WC2R 0JJ
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Situé au seuil du célèbre Theatreland et à proximité de l'animation cosmopolite de Covent Garden, cet hôtel est l'un des plus centraux de Londres. Cet ... more

 

£ Chambres à partir de 70 £ (≈ $119) par nuit
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7/10 Evaluation globale

Catégorie Évaluation moyenne
8/10 Processus d'enregistrement
7/10 Votre chambre
7/10 Bon fonctionnement des équipements
8/10 Ordre et propreté de l'hôtel
7/10 Performance du personnel
7/10 Expérience générale
8/10 Rapport qualité / prix
  • 8/10 Joe ( Voyageur seul pour loisirs) 

    de Stockport , GB  le  27 août 2008

    "good, would use again" (107190806)

    good location

    1 personnes sur 1 ont trouvés ce commentaire client utile:

  • 4/10 Anonymous ( Couple du même sexe) 

    le  27 août 2008

    "For a slightly higher amount I could have stayed in a far better hotel. Next time I will choose to do this. The Club desk which was highlighted on the internet was unmanned and the bathrobes which were requested never surfaced." (107217998)

    The reception staff was very friendly and efficient

    The room was very small, really should be a single not a twin. When running the water in the bath or flushing the toilet the pipes made an horrendous noise. The bathroom was very small and claustrophobic. The facilities in the room were very poor. Some staff could not speak English!

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  • 9/10 Anonymous ( Voyageur seul pour affaires) 

    le  20 mars 2008

    Situation, confort, qualité prix, amabilité et efficacité du personnel.

  • 8/10 Anonymous ( Voyageur seul pour affaires) 

    le  30 octobre 2007

    Je venais voir mon plus jeune fils qui est à LSE pour un an donc tout était positif! L'hôtel est situé près de l'Ecole et m'a beaucoup simplifié la vie étant Central.

    L'hôtel est un peu une Usine à chambres et c'est un peu sombre mais je connais Londres il en est ainsi de toute manière.

  • 10/10 Keith ( Voyageur seul pour affaires) 

    de Cape town , ZA  le  13 août 2008

    I found the hotel much improved from my last stay at the Strand Palace in 2006. The Club room was very good and the hotel is well managed.

    2 personnes sur 2 ont trouvés ce commentaire client utile:

  • 8/10 Anonymous ( Famille avec des enfants adolescents) 

    le  27 février 2007

    bon rapport qualité prix pour une ville comme londres; excellent emplacement permettant de rayonner facilement à pied

    travaux dans l'immeuble d'où pas mal de bruit le matin de bonne heure

  • 7/10 Marie ( Voyageur seul pour loisirs) 

    de Vélizy , France;FR  le  2 septembre 2006

    accueil chaleureux, nourriture excellente et servie sous forme de buffet

    Pas de climatisation ds les chambres, matelas trop mou à mon goût, service bagage cher (2£/bagage), petit déj non compris (et cher pour un english breakfast compter 14£)

  • 7/10 Bruno ( Couple senior) 

    de Chatillon , France;FR  le  9 août 2006

    présence en centre ville-

    rénovation des chambres

  • 6/10 Anonymous ( Couple senior) 

    le  25 janvier 2006

    Très bonne situation.

    Il doit y avoir une meilleure communication pour les réservations par internet car quand nous sommes arrivés l'hotelier n'avait pas de trace de notre réservation internet. Avoir du personnel parlant le français. La propreté des serviettes de bains (il y avait des taches)

  • 4/10 Anonymous ( Autre) 

    le  12 août 2008

    "The hotel is well situated with all tourist attractions. It looks very plush in the reception area and most of the immediate corridors are well maintained. The interlinking corridors are tired with carpets and decor worn and faded." (107288790)

    The breakfast was good.

    My first room had a rodent problem. I was moved to a second room on the floor that was been renovated and the room was sub standard - i complained and was upgraded to clubman and moved to a third room. This was smaller than the other two room's but at least it was clean.

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  • 7/10 Eileen ( Famille avec des enfants jeunes) 

    de Deal , GB  le  4 octobre 2008

    The room light did not work when we returned to the room at 11pm, we could only manage by keeping the bathroom light on.

  • 10/10 Anonymous ( Voyageur seul pour affaires) 

    le  29 septembre 2008

    "A very pleasant experience." (107211627)

    Staff all very polite and pleasant. Very clean. Breakfast excellent. Lovely art work in the reception.

  • 9/10 Anonymous ( Voyageur seul pour affaires) 

    le  22 septembre 2008

    "It's a great location for the opera and other activities around the Covent Garden area, the staff are helpful, the hotel is generally very well organized -- and a single room makes it the best value in central London. Booking online with Active gives me the option of paying with cash or credit card, which is a flexibility I appreciate." (97640330)

    Great location, well organised, friendly, competent staff

    There was noisy construction going on the first day I arrived, and the room was hot, the windows opened only 100 cm. Once I found the fan, which was in the closet, I could get the room temperature as I wanted it.

  • 7/10 Anonymous ( Groupe de collègues de travail) 

    le  9 septembre 2008

    "Very good location - 2 streets away from the markets Hotel fine if all you want to do is have a base" (107101762)

    Friendly staff Some reception areas of the hotel were nice and modern There was a large free standing fan in the room

    Cleanliness varied between the 4 rooms that we had Dated bedroom interior

  • 8/10 Philippa ( Voyageur seul pour loisirs) 

    de Cambridge , GB  le  8 septembre 2008

    Great location. Staff very helpful. Enjoyed the use of the Virgin gym when booking a 'club' room.

    No air conditioning in the room made it quite stuffy.

  • 9/10 Chris ( Groupe d'amis d'adultes) 

    de West midlands , GB  le  31 août 2008

    "Will use again." (108010138)

    Nice Staff, hotel clean and comfortable.

  • 10/10 William ( Couple senior) 

    de Glasgow , GB  le  27 août 2008

    "Considering the location of the hotel, i found this hotel very good value for money, with excellent opportunities to see london. " (97400708)

    No complaints

  • 8/10 Alan ( Couple senior) 

    de Swords , IE  le  26 août 2008

    Rooms quite small.

  • 7/10 Anonymous ( Couple Jeune) 

    le  22 août 2008

    "was excellently located for our needs helpfull staff room was very clean" (107248578)

    Good location close to lots of areas and POI

    Room was qiute small for a double "Club" very dark. Some public areas were a litttle tired looking. Our room looked recently re furbished so could be a work in progress thoughout the hotel?

  • 5/10 Alex ( Voyageur seul pour loisirs) 

    de Garforth , GB  le  15 août 2008

    Breakfast staff very efficient and friendly

    Room was too hot, hairdryer pre-historic and kept cutting out. Didn't get virgin active vouchers - this was not clear when making internet booking.

  • 6/10 Rupert ( Couple senior) 

    de Witham st hughs, lincoln , GB  le  14 août 2008

    "overall not bad, but still room for improvement. However, there are some issues what need to be addressed with the Manager." (107114483)

    Check in/out, was good.

    Room service at times was slow.

  • 7/10 Ron ( Couple senior) 

    de Halesowen , GB  le  12 août 2008

    Lack of air conditioning

  • 3/10 Anonymous ( Couple du même sexe) 

    le  7 août 2008

    "only thing that was nice was the outside of the building and a couple of male workers there but that was about it. i wouldnt stay there again, very disappointing being the strand palace hotel you expect more. " (108000870)

    only one memember of staff was willing to help us move rooms, he was a polite man who dealt with the situation well and i would like to thank him on behalf of me and my friend.

    first arriving to the check in area we were told there were no twin rooms available because they hadnt been cleaned yet but we were told we could go to are room at 2.00 which wasn't the case had to wait. secondly the staff were rude and very diorganised so many people had to wait for rooms available. we then found the room we stayed in had a fan that didn't work and was blowing hot air all over the room it was like a sauna in there so we went downstairs asked if we could have another fan, but was told housekeeping said no so instead we had to suffer, really great service. So eventually we changed rooms by a kind man who was willing to help we got put into a twin room which wasn't stuffy or hot. checking out we stood around for 15 minutes until my friend had to ask one of the staff members if this was were we drop are keys all she said was yes not even an apologie. two of the members of staff were both really bad at customer service, no smile no apologie no nothing. also the first room we were staying in had a really disgusting stain on the bed which i think is unacceptable as it was meant to be cleaned before we arrived into the rooms.

  • 8/10 Jane ( Famille avec des enfants adolescents) 

    de Green lane , US  le  23 mai 2008

    "I would have like to see, in plain view, access, or direction to an access ramp to pull my wheeled luggage to the check-in desk and larger sign with directions to the check-in desk. The hotel was very nice with an excellent location, especially since I had luggage and the Covent Garden tube station has a lift to street level. That was a great help with my luggage." (97937894)

    The location

    Can not think of anything I could say I did not like.

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  • 9/10 Anonymous ( Voyageur seul pour affaires) 

    le  6 août 2008

    "Great and will stay agian - but not in summer" (107118624)

    Great staff, fantastic location, quiet and clean.

    No air conditioning in the room!

  • 7/10 Rosario isabel ( Voyageur seul pour affaires) 

    de Madrid , ES  le  21 mai 2008

    La situación del hotel es muy buena, la atención tb ha sido muy buena, el hotel estaba muy limpio.

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  • 7/10 Eric ( Voyageur seul pour loisirs) 

    de Vlijmen , NL  le  3 août 2008

    "Goed, centraal gelegen." (107107482)

    Raam kon maar 10cm open en geen airco voor 100 pond per nacht.

  • 10/10 Lynne ( Couple du même sexe) 

    de Brough , GB  le  27 juillet 2008

    "very satisfied" (107107794)

    excellent location, upgraded free of charge to a club room.

    room quite small and feel view could be improved by painting and decoration of the outside buildings and overlooked roof. room very hot, air con would be very apreciated.

  • 9/10 Anonymous ( Groupe de collègues de travail) 

    le  22 juillet 2008

    clean and tidy as well as quiet in the room

    lamp unplugged - difficult to find suitable socket kettle not near available socket and only one coffee sache TV menu not simple to use

  • 10/10 Paul ( Voyageur seul pour loisirs) 

    de Bedfordshire , GB  le  22 juillet 2008

    "Very happy. Rom a tad warm. No air conditioning" (108059583)

    All good

    Drinks too expensive in the cocktail bar. S bottle of Becks costing £4.50 when you can buy a crate of them in Asda for that!

  • 9/10 Anonymous ( Groupe de collègues de travail) 

    le  22 juillet 2008

    "perfect venue for a stag do in central/west london" (108097779)

    great location

    no tea or coffee facilities in room

  • 7/10 Janice ( Couple senior) 

    de Oxford , GB  le  16 juillet 2008

    "Okay" (108076494)

    Coveinent locations

    The room we had this time was very noisey.

  • 3/10 Anonymous ( Couple senior) 

    le  15 juillet 2008

    "Cheap but you soon find out why. £119 for one night. Would rather spend anoother £50 -£100 quid and have a nice comfortable room." (108062500)

    Cheap. Bathroom adequate.

    Room was like a box. The noise was awful. I could see there had been action taken to reduce noise but the wooden panels across the windows made you feel like you were in a prison. There was significant roadworks outside the hotel and made it even more noisy than I would suspect as normal. Nop forwarning of this disruption..... I had a feeling the noise maybe a issue so I asked for a quiet room. It was far from quiet!

  • 7/10 David ( Couple senior) 

    de Caerphilly , GB  le  6 juillet 2008

    "Very enjoyable." (97934455)

    Good quality food and service in Carvery Restaurant.

    Room booked was Club Double.Room allocated was obviously a single room with a double bed squeezed in.ROOM very small.Changed after complaint to duty manager.

  • 8/10 Elizabeth ( Famille avec des enfants jeunes) 

    de Bagshot , GB  le  1 juillet 2008

    "Overall we were very happy with our stay and would stay again. I would certainly recommend this hotel to others" (97644559)

    Very polite front door man. Very helpful man on information desk opposite lifts. Room very clean and well presented. Excellent location.

    When booking, it asks for guest name, I assumed it was my guests name as I was making the reservation, so check in at club was a little slow as he could not find my name, fortunately I have brought a copy of the booking along, not sure what would happened if I had not. When that was sorted, it was still quite slow checking in and there was no communication to say what he was doing on the pc, although he was polite. Did not like the fact that even though there was a "please queue here" stand, nobody did, and I literally had someone right behind me, so the "stand" was not obvious and people queued on the left and the right! Very hot in the room, would have preferred if top window in bedroom could have opened further even in the bottom one could not.

  • 7/10 Jaime ( Voyageur seul pour loisirs) 

    de Cardiff , GB  le  30 juin 2008

    Very good room - small but very well formed - clean and comfortable.

    When I booked on business credit card I expected the room to be paid for. When I arrived at the hotel to check in I was told they needed the card - so I had to provide my personal card (and pay this way) as the business card is for multiple person use in my office. This has meant that I have had to pay and claim the money back - may be worth considering a better process for people in similar positions.

  • 8/10 Janice ( Couple senior) 

    de Oxford , GB  le  12 juin 2008

    "I'd stay there again" (97900539)

    good value for London

  • 6/10 Ann ( Couple senior) 

    de Bedford , GB  le  5 juin 2008

    "Perfect location for a trip to the theatre." (97665832)

    The room was modern, clean and comfortable and fairly well equipped.

    Don't bother with beakfast. £15 for a very mediocre buffet with no option to go for a continental style. The room was on the small side, considering we had paid a bit extra for a "Club" room. The bathroom lacked any shelf space to put toiletries etc down.

  • 8/10 James ( Couple senior) 

    de Liverpool , GB  le  31 mai 2008

    "this hotel is very informative" (97978117)

    excellently located nice rooms great staff

  • 9/10 R n ( Couple senior) 

    de Norwich , GB  le  21 mai 2008

    "It would have been helpful to have had a choice of rooms - facing the Strand or a quieter room elsewhere." (97415082)

    Clean and efficient with spacious public areas

    Room overlooking the Strand was not surprisingly noisy at night, but the management had tried to deal with this by installing wooden shutters in place of curtains. Long delays in serving pre-theatre supper.

  • 9/10 Mary ( Groupe de collègues de travail) 

    de Worcestershire , GB  le  29 avril 2008

    "The hotel is clean, friendly and gives excellent value for money. The bar and restaurant offer very good service and high quality food." (97264593)

    No smoking facilities i.e. covered courtyard or similar.

  • 5/10 Lars ( Couple senior) 

    de Oxie , SE  le  20 avril 2008

    "we did have dinner in the evening. The buffet was ok but not the meant." (97566518)

    The room is very small . First we had a doubleroom with a rather small bed ,but it was changed for a twin room -thank you.

  • 3/10 Anonymous ( Voyageur seul pour loisirs) 

    le  19 avril 2008

    Wholes in the carpet, rooms not clean

  • 5/10 Lorna ( Couple senior) 

    de Bredhurst , GB  le  13 avril 2008

    "Room small and airless. Bed hard against the wall in a corner so you would have had to access by climbing in from the bottom? Noisy although on 5th floor. Sounded like buckets or skips being emptied all night. No flannel in bathroom (which is most unusual for any hotel). Told this is included in the upgraded Club rooms?* A lot of money for very little comfort." (97199073)

    It is near the Theatre which we were visiting. Lots of restaurants in the area also.

    Room VERY small for a double and noisy.

  • 10/10 Anonymous ( Voyageur seul pour loisirs) 

    le  8 avril 2008

    "My stay for 4 nights was a very pleasant experience. The Check in and reception staff were very professional; the room cleaning service was very good too." (97934962)

    Superb location; very comfortable; very well priced; very flexible luggage storage facilities.

  • 9/10 Anonymous ( Groupe de collègues de travail) 

    le  4 avril 2008

    all needs catered for

  • 10/10 Anonymous ( Couple senior) 

    le  4 avril 2008

    "My wife and I have stayed in this hotel many times. The previous time we stayed I was annoyed to be told in the restaurant that I could not charge meals up to my room as I had not arranged additional credit which was different from all the previous times I had stayed due to a new system that had been introduced but it had not been made clear to me on checking in. However I am now familiar with the system and have no complaints." (97238127)

    Very comfortable room. Breakfast excellent as were the other restaurant facilities.

  • 9/10 Rosemary ( Couple senior) 

    de Banbury , GB  le  1 avril 2008

    "The club room was very nice. The hotel is in a perfect location, central to everything. The hotel staff were very helpful. We felt that the meals were a little expensive." (97965074)

    We stayed in a club double room which was very nice

    we thought that it was quite expensive

  • 9/10 Violet jane ( Autre) 

    de Newcastle upon tyne , GB  le  21 mars 2008

    The room was airy and the bed was very comfortable and I was surprised to find 3 pillows which made the night even more comfortable. The tea and coffee facilities were good the shower fabulous. There was no noise from the corridor which meant I slept well and woke refreshed. I stayed at the Strand Palace in 1971 with a group of work colleagues and I have to say I was not disappointed in my opinion it is still a wonderful Hotel and I would recommend it to anyone and stay again the next time I travel to London. Thank you.

    Not a single thing

  • 8/10 Rafael ( Voyageur seul pour affaires) 

    de Athlone , IE  le  14 mai 2008

    "I liked my stay. It was enjoyed" (97173345)

    In was in the center of everything

    It was too expensive

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Les opinions exprimées sur cette page sont les avis personnels des clients et ne représentent donc pas obligatoirement l'opinion d’Active Hotels, Active Reservations ou ceux de nos partenaires de distribution. (A propos des commentaires clients).

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